HP
Reviews and Complaints

Have noticed when using my HP OfficeJet Pro 6978 with the ink cartridges I am having many reactions when coming in contact with the ink from these cartriges. Dry mouth, difficulty swallowing, tingling in extremities, numbness in fingers, eyes burning and very dry. Have others complained? I know from Consumer Affairs HP is not accredited. Maybe that is why your tech reps. are so difficult to deal with because they know you (HP) are not accredited.

Called HP Customer Support today, 5/16/2018, because one of my two printers is only printing out blank pages. I bought it a little over a year ago, have an extended service contract, and it still has the original ink cartridges in it. They are about 80% full and have expiration dates on them some time in 2019. Clearly, I don't use this printer much. After much messing around, the Customer Service representative decided the ink INSIDE the printer had dried up, blocking the flow of ink from the cartridges. She then tried to sell me a new printer. Annoyed, I told her that if I bought one, it would not be an HP. FYI, my other HP printer is also having dried up ink problems, this time at the connection between the black ink cartridges and the printer. This second printer only prints out gray instead of black. I've been a long-time HP customer, albeit a minor one, but I really think I deserve better products than dried up ink and printers that can't be fixed by the Customer Service people.

In April 2017 I purchased a HP computer on line from Best Buy for 449.00. It was an I7 that normally would have sold for 700.00 or more. The born date was 4/20/17. A couple of days before April 20, 2018 it died without warning. I brought it into a Best Buy and they told me it was the harddrive and could cost 350.00 plus shipping to have it evaluated and fixed. Although it was only a few days after the 20th when I was able to get to the store it crashed prior to that. However they would not honor any part of the one year warrenty. I am extremely disappointed in the function of this machine and definitely expected it to last more than a year. Besides the inconvenience I have lost valuable information. I look forward to hearing from you with a positive compensation.
Thank you, Roberta Anderson

I recently purchase HP17bs061ST laptop from Best Buy, had to wait a few days, they were out of stock. Got it home, went through start up, moved my chrome to it,
all okay. Next day computer went into blue scree PC ran into problem needs to restart error, continuos loop.Contacted HP tech support, after multiple hours on phone they had to do a remote system restore. Worked for two days and back to blue screen
Called tech support but decided not going through that again, returned to Best Buy
I liked the computer, screen size price, was going to get a replacement but they were
out of stock so took refund. Found one on Staples website, ordered one, thought no way I would get another one like that. Boy was I wrong. Same thing, went through set up, all good, set up my chrome, did some things, put it down came back and same blue screen error loop. WTF there was no way I was going through tech support nightmare again, packed it back up for return to Staples
Something is wrong with this, I have wasted lots of time and my patience has run out
I should be compensated for my lost time

This 1 month old computer starts up fine and is totally quiet. Then out of the blue will "throttle" and run very loud. When that happens, it just hangs up. This happens sometimes early on or it might not happen for hours, but eventually it does. It doesn't matter if there are multiple applications open or if I'm just on a website.
4 support calls, hours spent on the phone, hours spent running tests, updating bios and even a windows reset, have not solved the problem.

Here is what I have gone through with this "New" computer.
Support call #1 4/20/18 - Problem: Fan/Processor throttling and loud noise, then pc fails to respond/locks up. Tech updated bios and then said would call the next day to see if fixed. He also asked me to run the HP Support Assistant extensive system tests which took several house. I did, and everything PASSED. This didn't solve the problem. I was assigned case #[protected]

Support call #2 4/22/18 - re: same issue case #[protected]. Tech asked me to run extensive system tests from the bios and to call back when finished. This took several hours and test results all came back as PASSED. Problem still happening.

Support call #3 4/23/18 - re: same issue case #[protected]. Tech suggested I had multi antivirus but I didn't. I had Avast antivirus and Malwarebytes anti-malware. They run on my several other computers flawlessly. He then started tweaking/changing settings within the system then all I got was the "Blue Screen of Death". Computer would no longer boot into windows. He said I should reinstall windows. This was taking a very long time and I had to leave for an appoint. When I returned, I had an email stating that my case had been closed. I feel this was to cover up errors from the tech. I was left with a new inoperable computer. I then had no choice but to reinstall windows in order to be able to boot the computer up. The problem happened again.

Support call #4 4/25 - re: same issue. I was assigned a new case #[protected] for the same ongoing problem. The tech was going to do the exact same bios update. I asked to speak to a supervisor who was shocked that I was asked to reinstall Windows. Since the bios was already up to date, a box will be shipped to me to send the computer back to HP for repair.

I'm hoping that given the hell I've gone through with this month old computer, that HP will do the right thing and replace it with a new one. I will not trust or feel confident getting it back "repaired". I've purchased lots of HP printers and computers over the years and I actually purchased two of these Pavilion 24 all-in-one computers about the same time. One for me and one for my husband along with currently using two HP printers.
If this computer is only repaired and I'm not sent a brand new computer, then this will most certainly be the last HP purchase I will ever make.

Purchased An HP OfficeJet Pro 6978 this year, also purchased corresponding ink cartridges:

Cartridges purchased at Staples:
113 Mill Plain Road
Danbury, CT 06811
Phone - [protected]
Store #0862

902XL - Black
Product T6M14AN
Option 140

902 - Color
Cyan
Magenta
Yellow Juane
Product T0A38AN
Option 140

Have had a wide range of symtoms when handling printed paper, copies, etc. from this device.

Eyes blurry, temples pounding, extremely dry mouth, extremely chapped lips, [censored]ly sensations down my back, tingling fingers and feet, cold sensations in legs and arms.

Has anyone else reported these symptoms?

We bought a laptop in october 2017, the laptop started crashing with hard disk failure at random. We sent it for repair the first time and after it was repaired and sent back, the laptop crashed within a week.

This happened multiple times, hard drive crash with in a week of repair. We are being harrassed with non sense never ending repair process. They are harrassing us when we ask for refund, not talk about it at all. They want us to keep sending the laptop for repair twice a month so that they can buy time until warranty period expires and start making money.

This is absolutely disgusting, i now officially believe HP products are absolute piece of [censored] and has the most disgusting ethicless business ethics. They don't give a [censored] about customer satisfaction or complaints. They hang on to the money we pay so hard, that we have to feel frustrated and helpless and follow their process, feel helpless.

Please do not buy hp products. I would request everyone to stop buying any hp product and make the company go bankrupt and thrown out of business. Customers deserve better brands. I have never had issues with lenovo and acer laptops. They are the best.

HP is a piece of crap. Hate it

I bought a computer and used very little before all the pop ups.. as well as buying a all in one printer and replaced the ink in it for the second time. and now wouldn't run.. it tells me to contact support. and then they told me that it's a throw away. Wow after spending 300+ dollar's I would never own a nether Hewlett-Packard product again. It's a dam shame how big money runs the world...I just don't believe how they treat people and all we can do is take it in are wallets. and all they wanted to do is sale me more products... I have a couple of words for them...just can't use them on here...from consumer

my daughter last august gave me as a anniversary present to me and my husband who is 100%diabled with the veterans he is a Vietnam vet due to agent orange on his heart well we use the computer then it stop working think after i have bought three printers gone bad over the years two laptops lost all my picutures which is dear to me by dead mom and dads pictues goon. i loved my daughter tammy bought the laptop at wallmart almost 500.00 dollars to her with 5 kids that's a lot of money she loves us and she saved money for the laptop she did not return to wallmart because of the rule of 7days the money back or new computer i sent it to the hp servce place they said broken screen unautherisized modification i had no cracked screen no unmodifications on it then they said misuse scratches excessive dirt bodily fluid spilled liquids there was a small spill so i why did they put a lowjack on it don't they send us the hard drive my husband kept every important paper stored in the computer what i am to do the man in india said doing to do why could you send us so kind of computer till i buy one please listen and not throw away this is a good company all my grandchildren 10 of the do homework movies games talk to sweetheart let me know what to do i got made and opened the computer sorry thanks patricia bourlier if i don't hear from you i will write trump he gets it done

Very disappointed in hp with this laptop. I bought it a couple years ago, nothing but trouble, slow, omg, its crap, ill never buy another one... My first hp was terrific, had 128
Hard
Drivee and 40 memory, this one has 500 hard drive and 4 gb.. Should be faster but guess what I can walk to town and still beat it loading a page, or doing anything... Very, very dissatisified with this...

The HP setup utility was not finding my new printer to set it up (wireless), so I started a chat session I was told that my device drivers needed to be cleaned up as over time bad things had been able to access & invade my existing drivers & I would not be able to connect a printer to my wireless...they then told me it needed to be done by a "certified" technician & the charge would be $200.00, when I challenged what they had told me they simply said "that is the fix" and asked me if I wanted to do it. When I refused & called it a scam & wanted the name of the person I was talking to & the name of the 3rd party company they would only give me a fake name "Harry Stinson"...the person I was talking to was obviously of India decent..when I challenged his name he told he was not allowed to give me his real name. I then went to the printer and manually set it up connected to my wifi & was printing in less than 3 mins.

I suggest you check out this "Harry Stinson" & the 3rd party companies you are using to support your products.

Anyone reading this, please don't fall for this $200.00 scam.

when I buy this notbook pc very next day I call for help guy took over notbook pc and he was doing some fixing himself, after that every month or so pc has problem look like some one else running the pc not me, its turn off by it self take couple hr to turn back on again, today I receive massage again from hp service its turn off and took couple hour turn on back and they delete my important security system which I buy from hsn around hundred dollar for as long as I own this pc, they did this on purpose because they want sell there product on my cost, shame on them who ever did this, now my pc is without security system, if some one hack my info they are responsible for that, I will never buy any thing from hp again, harry

In brief
26 Jan18- We ordered a laptop through online sale rep (Rex) who provided a delivery commit of 29Jan18, so we paid the full amount. Which soon after we were advised by May, it would not be delivered til 6Feb18. Even though we had a commit for 29Jan18 and my sons school started on 30Jan18. If I knew this I would have gone elsewhere.
6 Feb18 - No delivery of laptop, whilst my wife had to take time off work to ensure someone was home and was in a nervous wreck as she spent most of the day trying to resolve this via your Singapore call centre, only to be told by a John (supervisor), late in the afternoon it will be delivered next day at 9am
7Feb18 - No delivery at 9am, I now have had to take the day off with a sick son who now has missed his 930am doctors appt. I was on hold for 45mins on the phone with a Sebastian who was trying to track down courier driver, at the same time the courier driver arrived apprx 11a.m EST Sydney time. Sebastian finally took me of hold and said he is having troubles locating courier, who now in fact delivered the laptop!

I am shocked in your back of house delivery process and perceived scripted lies to your customers. I was a huge fan of the HP brand however this has left a very sour taste in my mouth from someone who is very vocal in the community. It has inconvenienced my family members and we have had to manage delivery of a laptop around a busy and demanding working life. Which has added stress to us all.

I bought the new printer, and after delivery a few hours later I tried to set it up. The operating system for my MAC was not on the disk supplied. The persons I talked with had Indian or Pakistani accents - named, Mike, Dave, Justin. They ran a check on my computer (they said -showing lots of flashing numbers) and said I had a systemic virus named "clampi" They offered to take off by their technician who was "already" working on it. They said it would cost $199.99 for 1 year warranty, but would only take a check (routing number, etc) - they talked very fast, interrupting and demanding I buy the warranty since they were already "fixing" my virus that was in the printer and my MAC laptop. I was shoveled to Dave, the billing person, whose first words were "why don't you buy the 2 year $350 warranty". They were so pressuring and demanding that I got confused and agree to buy the 1 year warranty for $199.99. They said they would call me in a few hours when the technician Mike finished getting rid of the Clampi "virus". I was so angry and embarrassed at being ambushed like that. No other printer company I have ever used has done anything like this. I called my credit card company the next night and blocked their payment. They have called me all day yesterday and today (2/2/18) probably 25 times. I didn't pick up. The only number they used was [protected]. There was a square on the screen that indicated two supervisors (with full american names) were listening - obviously doing nothing to help. They felt threatening in their demands - talking faster than I could even process. Thank you Theo Jones

Contacted HP Printer dept regarding issue with 4650 printer. Chat with a Cathy who stated that needed IT tech peo. Took my # & transferred me. The IT guy stated I had major issues with me network & suggested needed a Level 5 tech & proceeded to transfer me to another. I was asked to pay by phone check. Deepak @ Name of the company: Excel Software Services
Toll Free: [protected]
Working Hours: - Monday - Sunday (9am - 6Pm EST)
Googled the # & found it was probably a scam. I then contacted the real Excel Software Svc about the # and who stated the following:
No, it is not one of our numbers. You have probably been contacted by a scam company calling themselves Excel Software, to remove a virus from your computer.
They are not associated with us at all, but we've had over 20 people contact us about it. We don't provide services to the general public and never take checks over the phone. If you've done a check by phone with them, call your bank and report that it was a fraudulent charge by a scam company and then also report it to the Attorney General's office for your state.
Please let us know if you need any more details from our company in your efforts. We can't do much but are happy to help with what we can.
Lynn Thames
—
Ticket ID: #501550

I am very disappointed that I bought a HP laptop notebook which was unable to use Yahoo as a search engine. Despite 10 hours of trying to tackle the problem, 4.5 of which was online chatting to HP support I was still unable to solve the problem. As a result I have now given up and returned the computer to John Lewis for refund and purchased a different brand. Among the issues was an apparent outdated version of Windows installed requiring hours of deleting and reloading new software which still didn't work. In addition the support chat took several attempts to connect with 6 case numbers emailed to me. The final advice was emailed instructions to return to factory default settings. Those instructions didn't work from the first with an instruction to keep pressing F11 key every second for an indefinite time until an instruction appeared - I gave up after 60 seconds or so. Finally I get very frustrated that websites (in this case the HP website) have no access or links for customer complaints. When trying to communicate for support it required the serial number and I entered that correctly several times and it didn't recognise it. Neither was the product code recognised. Hours of frustration and wasted time - I have now returned the product and unless I get a satisfactory result from this complaint I will never buy another HP product and will let friends and family know of my experience.

I contacted the HP web site as prompted by the printer and once arrived I started an online chat - the agent was unable to wirelessly connect my printer and he asked me to hold on while he sent the chat session to a more experienced agent - that 2nd agent proceeded to tell me that my brand new computer had been hacked by the Topiq malware and that they were not able to connect my printer because of this malware and they needed to transfer to a level 6 Microsoft technician - once connected to this level 6 Microsoft technician he demanded $400 to purchase security software - I tried to explain that I had purchased security software from Geek Squad plus I have a network firewall through my cable tv and internet provider - this agent with an Indian accent proceeded to become annoyed with me and told me that my cable tv company and the geek squad would not be able to help me and I needed to purchase his software right then - when I asked for a ticket # or a customer number and a phone # so I could discuss this situation with my husband he refused and began insisting that I make the payment right away and I hung up and contacted Geek Squad who assured me that my computer had not been breached and there was no malware on my computer and my firewall was up and running and all virus definitions were of the most current - he ran 2 scans and everything was working perfectly and he then was able to connect to my printer wirelessly and he was able to install the printer successfully.

I can't believe that HP would recommend support for their product that allows agents to try to rip off their customers by making up stories about fake malware - there is enough of real malware going around without this make believe stories - how can HP be affiliated with thieves? I will not purchase HP Products every again based on this experience and I will tell everyone I know to be wary of HP Support agents because they lie and try to steal money from you - this agent was trying to convince me to cancel my credit cards and to alert my bank that my computer had been hacked and it was all a lie to try to steal a few hundred dollars from me which is very upsetting considering I had just purchased an HP all in one computer with a 27 inch screen plus this 8720 all in one office jet pro printer - I will never purchase another HP product again based on this experience, I thank God I investigated before I became a victim of this fraud.

HP should be more careful what companies they allow to use their name - this is really a disgrace. Shame on HP.

Angela M. Thomas - Cliffwood NJ

While I own 4 computers, I had decided to buy one as I own an 2004 hp that has never failed.
The new laptops are trash/junk I bought a 4 cpu, touch screen that had disk failure in 4 months so I call their so call trch center and got the now known hindi, realize that these guys get : (training"8 hours a day in a specialized computer school in india and then they hired by trash companies like hp instead of giving the job to americans.
Well the trash customer service rep asked me 3 times if I had another pc or only the trash hp, three times I told him I had others, on the fourth I asked him if he knew he kept asking the same, his response was"do you speak english? "to which I responded"are you an [censor]? " this is where hp proves they are trash and filth the rep proceeded to call me a mother fu_ [censor], nice training eh?
The new ceo care less about customers, only how much he can stuff hin hiss pockets before ba nkruptimg the company.
Buyers beware of trash disguised as a pc you are throwing your money away!
Hp has not answer me to this time

1:46 AM 12/22/2017 Technical Support Customer Service Compliant...

Technical Support Request for a brand new HP Laptop 15-bs0xx, with 11 months remaining on warranty!
HP Laptop 15-bs0xx
Serial# CND7425W3N
Product# 2NV98UA#ABA

Issue: I'm experiencing technical issues with Windows 10 ever since upgrading the factory installed version to version 1709! The ONLY issue I'm experiencing is with Cortana. Under settings I have it all configured correctly, and specifically Cortana is NOT FUNCTIONING ON THE LOCK SCREEN, and under my personal Administrator account using a Microsoft Account. I researched the issue on Microsoft Support, and they recommended that another user LOCAL administrator account be created then when everything starts working transfer my files to the local administrator account, then delete my administrator account then start using my Microsoft account with the newly created local administrator account! I have done everything except delete my account and start using the Microsoft account with the new administrator local account? The reason I'm hesitant to complete the final tasks is because I have tested using Cortona With the new administrator local account, and Cortona responds and functions a whole hell of a lot better, but, still is not appearing on the lock screen, with any account? I have downloaded a 64bit version 1709 Windows 10 Home ISO, and I'm at the point of doing an in place upgrade? But, after all the time I have spent getting my current operating system the way I want, and having backups, restore points, and used my one time HP Recovery Media Creation. I am really not sure I want to go through all that again? IS THERE ANYTHING AT ALL YOU CAN RECCOMEND / IDEA, S OR MAYBE A REGISTRY FIX, OR UTILTY THAT YOU HAVE TO FIX THIS ISSUE BEFORE I CONSIDER IN PLACE UPGRADE, OR RE-INSALLATION?

They refused to assist me and wanted to charge me $99.00 for Smart Friend Service, After Just purchasing this laptop with 11 months remaining on warranty:

Warranty status details for your product: Active

Serial Number
CND7425W3N
Product Number
2NV98UA

HP manufacturer/base warranty
Warranty type
Manufacturer Warranty
Service type
Wty: HP HW Maintenance Offsite Support
Status
Active: Covered under Manufacturer warranty, 11 months remaining.
Start Date
December 02, 2017
End Date
December 01, 2018
Service Level
Stud Office Hrs. Stud Office Days
Stud Office Hrs.' Stud Office Days
Global Coverage
Standard Material Handling
Standard Parts Logistics
No Usage Limitation
Stud Turn-Around
Customer delivers to RepairCtr
HP Ships to Customer Site
Deliverables
Offsite Support & Materials
Hardware Problem Diagnosis
Extend your warranty
Extend your warranty

Service type
Wty: HP Support for Initial Setup
Status
Active: Covered under Manufacturer warranty, 11 months remaining.
Start Date
December 02, 2017
End Date
March 01, 2018
Service Level
Stud Office Hrs Std Office Days
NextAvail TechResource Remote
2 Hr Remote Response
Unlimited Named Callers
Deliverables
Initial Setup Assistance

I WANT SOMEONE FROM HP SUPPORT CUSTOMER SERVICE TO CONTACT ME: jason.[protected]@live.com, or [protected] ASAP!

REFERENCE SUPPORT CASE #, s

# [protected]
# [protected]

Today 12/13/2017, I found that my printer, HP Officejet Pro 8715, had no power. I immediately checked cables, power outlet and followed all direction on HP's web site. I then called Tech Support [protected]. I was put on hold and told it would be at least 25 minutes. So, I logged on to the on line support chat. I got a tech, Harry, who walked me through all the troubleshooting steps (I had already done all of these) and still no power to the printer. Case # [protected] to verify. I also kept a transcript of the online chat. He talked me into getting a carepack service contract for 3 years, says I could get next day service. He than said he would transfer the chat to someone who would take care of exchanging my printer. The transfer went to a Dave Nicole, but guess what? He couldn't take care of the printer exchange and I had to call someone else. I complained and he cut me off. ( I printed the transcript). I then called the tech support number and got Walter, he also wanted to troubleshoot my printer, until I stopped him and got his Supervisor, Alfred. (BTW they all speak heavy accented English and at times I could not understand what they were saying and had them repeat themselves until I could). Alfred, gave me two more phone numbers to call to get support. At this point I have be given the run around for over 4 hours. Yes 4 HOURS. With no solution in site and costing me $45. So I decided to try again with a new start. I called a number Alfred gave me [protected] and got a nice tech Jewels or Jules. She walked me through the same troubleshooting procedure for the 3 rd time, even though I gave her the case number and told her about my 4 hour ordeal. She said she would handle it and have her supervisor call me back within the hour. Well that hour has come and gone. So what do I do now? What is the point of offering a warranty if HP will not honor it? Is it the policy of HP to give all customers the runaround? How do I get my printer repaired?

I would like my printer repaired or replaced.

information
HP Officejet Pro 8715
s/ncn72bht02h model j6x80a fpu# D9L-1864001