HP
Reviews and Complaints

case number BTZD227301

This was purchased through QVC but I soon discovered it was a Known problem and shouldn't have bee sent to QVC in the first place.

The options I was given were:

1. To return it to QVC with a refund

2. To speak to HP themselves

As I particularly wanted this product I decided not to go back to QVC as a) there were no more and b) I believed that all the others would have the same issue

I contacted HP and they said they would take it back however before that I had to have a remote engineer call to try and remotely fix it including ‘cleaning it’ and going back to Factory setting, which didn’t work.

Laptop collected but keep getting told there are delays and have been without laptop for 8+ weeks with a proposed fix date of end of June.

Should have just sent a new replacement next day.

HP decided to make their ink cartridges larger they are calling XL. Those don't fit in my printer. First I went online to get ink since so many stores don't carry the 564 anymore. I didn't realize until I opened the package that the cartridge was too big. And since I opened it, they will not accept a return. I have a useless ink cartridge.

Then second I did find 564 at Walmart. However, my biggest complaint is when I got it home, inside was an XL cartridge but nowhere on the packaging did it say XL. I now have to take the time to return it to the store and I still can't use my machine.

I went online to chat with customer service on 5-17 and the guy was no help and was trying to get me to join the automatic ink "club" instead of resolving my issue.

I have purchased numerous hp products over the years, computers for me, for my kids as well as printers. They now disgust me so much that I will never spend another dime on their products. I bought a new printer about 3 years ago and it came with free ink for two years. This turned out to be a big scam. I did not use the printer for about two years due to illness. I went to use it the other day and it told me that I needed to get an Ethernet cable bc it could not find the Wi-Fi. Still could not print so I called Microsoft bc I thought it might be due to a recent update. I spent the whole day on the phone with them and they could not fix it. So today I tried to delete the printer and reinstall it. I then got a message that my printer had be disabled by HP. I was on the phone all day again with them to try to resolve. It turns out that they say that I owed them money for ink. I got one ink refill within the 2 years of my free ink period. But the real issue is that they invaded my home and disabled my fully paid for printer without my consent or knowledge and held it hostage until I paid the ransom. Is this even legal? I am looking into a class action lawsuit. Anyone want to join me?

HP Desktop and HP EnvyPhoto 6255

Network Sharing with Printer -- not connecting properly to the laptop.

Called [protected] 4 x and went through an Automated agent and verified my device and it disconnected the line each time.

Called [protected] HQ and went through an Automated agent, verified my device and it also disconnected the line twice.

HP Smart App - through troubleshooting reset wifi on the printer and tried to add a printer to the laptop by the IP address. A fatal error message popped up C0000022 on my HP screen and directed me to a phone number: [protected]. It was a scam website(hp.cUSTOMERSupportscam.May2023.org) that requested that we use their service of $200 plus there was a subscription of $500 to secure our network.

Because I could not get through to the HP Support telephone number, my husband contacted our Security provider and fixed the printer problem.

I am not impressed that I can no longer trust HP Smart Application on our computers. [protected]@gmail.com

5/06/3

purchased a h.P. Dest top and printer . It worked find for a while , then on computer, i could get a picture but not able to enter pin number. I called and it was fixed , happened two more times told need to purchased extended warrenty which i did , they fixed it. It happened again told now it was a software problem had to purchase that plan , anouther $160.00. Also purchased thru h.P , macfee and paid that.

Todat problem still happens , picture but cant enter pin , it is frozen.

Why oh why did i purchase a h.P product to pay so much for dest top , printer , two warrenty plans, mcfee ect and still problem happens

I cannot print to this printer, I cannot install a printer driver, it goes into a loop.

Online support is really bad. I waited 14 hours for someone to come online, and it takes 10-20 minutes to get a response from them. The process is far too time-consuming, and so far there has been no progress.

I've now been waiting 38 minutes for a response to the online "chat". At this rate it could be days before I get any closer to a solution.

I am so very, very fed up with HP and the awful "support".

For over 7 years, my company has used the instant ink program in our offices across the US. Our offices are located within our client facilities and usually have no more than 4 people assigned.

The offices fall under a Regional Director (RD). We have always used the RD's company credit card in all of the accounts that fall under them. Recently, we had a change in the RD position and the new RD tried to enter their company card for their new sites. The instant ink site repeatedly rejected the cards and gave a message of "card type not accepted." We got this message despite the company cards on other accounts being still charged and fully active.

Customer Service has been unable to help at all. Some don't understand the problem and have no suggestions. Only on CSR has even seemed interested in solving the problem and help as much as could. He discovered that we needed to speak with the HP Business department and tried to connect us. He was told that he could not connect us and that we needed to start from scratch with a new complaint to get to them. We did this over the next week, and they hung up on us when we got through.

This ordeal has been going on for 4 weeks now and there is still no resolution and everyone we are able to contact seems uninterested in trying to help. The inability to change cards is now affecting our work sites.

Since placing an order for a "custom built" machine on 10 February 2023 I have been met with nothing but delays and misinformation. The machine I ordered includes parts that apparently HP is not able to readily get to build machines... at best this would qualify as a "pre-order" which would imply a charge at the time when you could actually provide the equipment you were selling.

I have been met with multiple promised "estimated ship dates" of which none have been met... All have required follow up on my part to attempt to get an accurate status of the situation... then met with false assurances for future fairly near term solutions.

I have documented my experience thoroughly with chat transcripts... and will share this experience more widely. I felt that before providing this very BLEAK and what should be embarrassing set of facts widely I would at least do you the courtesy of informing you of the situation first.

As it stands at this very moment... I informed your team on Friday the 14th that I needed order refunded in full and that I also needed compensation of some kind for large amount that this process has cost me in time from work, access to my funds and lost project income due to not having the machine as promised. I was met with a reply that the supervisor of the supervisor would have to get back to me... in 1-2 days. I confirmed that included the weekends so should have heard back from someone to address my issues yesterday. At this point I have not heard from anyone... and when I called your division back again... was met with the answer that I would have to wait for a call back to address the fact that I did not receive a call back. IRONY at its finest. I am now awaiting that call...

I will happily provide you with all the transcripts of my interactions and also the timeline of events if you care to know further.

Hello my name is Chandan Bisht and I bought a HP 250 laptop (LAPTOP) from HP some 7-8 months ago. Abhi one month ago, my laptop motherboard got damaged and I complained to HP and after 2-3 days HP Engineer came and changed the motherboard and after changing the motherboard he also took the sign on the form that the problem is resolved but After he left the daughter card was not working and I filed a case against him and again after 2-3 days he came and replaced the daughter card. And after about 1 month, my laptop got window activation error saying that your window is not activated, then I filed a case saying that window is not getting activated and it is asking for product key and after complaining to hp took my laptop on remote access and used a pirated or illegal way to activate windows script(ACVTIVATOR) and I have told them that it is windows pirated. They told me how can you say that this window is pirated and asked to give proof of pirated window, but the window was pirated. It's been 5-6 days till now my complaint is not resolved and hp messaged me saying we can't help please visit nearest computer shop for help please visit nearest computer shop for help and TVS Electronics (located at Shakarpur) {HP Authorized Service Center} called me saying we cannot help you. Now a new problem has come that my laptop is not charging when the laptop is off.

For 4 days your support attempted to fix my printer problems, not only did they NOT fix my problem but now a 2nd printer I had working don't work! The 2nd printer is a hp6830 Office jet all in one. This is the service they gave me

Case # RSA997378785

I now have no printers working. I am a 76-year-old disabled Veteran. I was on the Phone for 4 DAYS 5 hours a day. Please HELP ME

hp 6830 Serial # TH4CN6D14n

Hp 6400 Serial # TH16LCB19C (ENVY)

Joseph Waring [protected]@comcast.net

[protected]

I have bought an Officejet Pro 6830 serial no; TH4C6691C6 several years ago. My printer said it picked up a printer head problem. When I removed recent new cartridges to clean head and put back; the printer said the cartilages is fake

I have used then HP printer and scan doctor again and the doctor said printer head problems is fixed and everything is fine.

I need an urgent repair to resolve this matter

My problem is that my printer went off line and trying to put it back online has been a nightmare . I accidently threw out the manual . Their customer supoort speak technical and I speak English . When you reach the they bombard you with everything especially their ink club . I have bought HP products for years because I thought they were the best . Now I'm questioning my judgement . I am a senior citizen . Please work harder on making your web site a lot easier to use .

Florencia Clemons

[protected]@currently .com

I bought two computers in the last three months. In January 2023 I bought a three year extended warranty. The computer I bought in December 2022 broke down. I called HP and they are telling me that the warranty I bought was wrong one and HP will not honor the warranty. HP people made me talk to so many people on this issue then they rejected my claim. I am out with the money I paid for the warranty and I have a computer I can not use. I am not happy with this company at all. Thanks John Kunthara [protected]

I have an HP 12c Platinum calculator but none of your contact sources recognise it. My problem is this - I have done a particular calculation a thousand times and receive a % result - i.e. 1221enter - 520add - enter - 1221divide - However a couple of days ago the calculator would not give me a % answer & the one that was given was not correct - I retried many times but without success - your assistance would be much appreciated. H David Kennard living in Thailand (+[protected]) - email ([protected]@gmail.com) - Regards & Keep safe

Dear HP Store India Customer Service Team,

I hope this email finds you in good health and spirits. I am writing to express my disappointment with a recent purchase of headphones from your store. I have been a loyal customer of HP products for several years now and have always been satisfied with their quality and performance. However, this time, I am facing a serious issue with the sound quality of the headphones.

I purchased the headphones a few weeks ago and since then, I have been facing issues with the sound quality. The sound is not clear and there is a significant amount of distortion in the audio. This is completely unacceptable for a product of this price range and has left me feeling frustrated and dissatisfied.

I would like to request your assistance in resolving this issue as soon as possible. I would appreciate it if you could provide me with a solution to this problem or, if necessary, arrange for a replacement of the product. I am willing to provide any further information or assistance required to resolve this issue.

I would like to remind you of your commitment to providing high-quality products and excellent customer service. I am confident that you will take the necessary steps to rectify this situation and restore my faith in the HP brand.

Thank you for taking the time to read this email. I look forward to hearing back from you soon.

Sincerely,

Sushant Sunil kandwal

See the followings.
I have been HP's customers for not only printer, but computers for many years and am a retired pensioner.
1. Unfair practice: charging fees every month without supplying replacement inks.
2. If terminate subscription of instant ink service, can't use any ink left over which is waste of customer's money.
3. I have appealed repeatedly to the HP officer in charge of my complaints case to communicate via email or SMS, not by telephone because I have hearing problems, but he keep ringing several times after my appeal. So, I now believe he is not serious to solve the problems.

Eiji Kawamura
Fri, Nov 18, 2022, 2:34 PM
to jonathan. traub
Urgent Jon

Further to our phone conversation of even date, HP have just charged another amount $106.61 in addition to $641.24 previously reported to you. Please add the following complaints to the current problems which you have acknowledged. I have experienced detrimental effect upon cancellation of existing HP instant ink conrtract.
1. Your HP has disabled my HP printer. As a result, I can't use HP pirnter for which I fully paid for its purchase.
2. The ink which was supplied by HP under the HP instant Ink contract and has still more than half of its capacity in my possession is now waste of money because HP has disabled my printer.
I have paid costs for this ink to HP.
Such an action which has resulted in waste of ink was not stated in your contract.
Please confirm your receipt of this email complaints.

Regards
Eiji Kawamura

Urgent
Dear Jonathan
Following our phone conversation, I am reporting you that the following notice appears on my printer screen and as a result, I can not use the printer. "The indicated cartridges can not be used until the printer is enrolled in HP Instant ink". At the top left of the screen, icons of 4 different colours inks appear. Your urgent attention and help would be appreciated.

Regards
Eiji Kawamura
[protected]
Email: [protected]@gmail.com.

Dear Jon
Complaint no. 5094115173Thank you for your phone call.
Please see my email below sent to your Chris before.
My understanding was that you charge fees for supply of inks.

1. The printer was fully paid.
2. Your supply of the printer is not "rental or lease". $ cost per copy should not be charged
3. If I buy a replacement ink from office work, for example, it costs to me max $150. No other fees or charges.
4. During the period, May 2022 - 30 Oct 2022, you supplied two packages of ink. If I bought these two replacements from office work, it costed $300 (if you use retail price$150 × 2)
No other costs or fees.
5. HP took $641.24, then two replacement inks were provided.
6. As the customer/ user of HP printer, I compare between the above 4 and 5.
7. Your Chris pointed out about the contract. I read the"HP service to be provided" in the contract. But no mention about what service is provided by HP under this service contract.
As a conclusion, it is not fair that HP took such amount of money as above from my account.
8. Airwaybill is proof of despatch, but not proof of actual delivery. In case the driver leaves a parcel inside the gate, the driver should have a photo of item and the place where the item was placed/ left.

Regards

Eddie (Eiji) Kawamura

Urgent Chris
Than k you for your email and attachments.
I went through your documents.
There are following invoices;
Invoice no. Date Amount
1. BV64168307 17/05/22 $31,84
2. BV64968689 18/06/22 $93.53
3. BV65641860 17/07/22 $104.50
4. BV66454974 17/08/22 $216.06
5. BV67216986 17/09/22 $110.59
6. BV67993468 17/10/22 $84.72
Among these 6 invoices, only the above 3 and 4 were delivered.
Also, although you attached the following DHL documents, these have never been delivered.
1) DHL Tracking code [protected] 07/08/22
2) DHL [protected] 28/09/21
Please check and confirm urgently
because HP took my money, $641.24 from my account despite that HP's service p r ovided were only two packets of replacement ink
Cartridge (wholesale price about $100/each x 2 packets= $200).
Waiting for your urgent reply.
Thank you
Eiji kawamura

On Thu, Nov 3, 2022 at 5:06 PM Consumer APJ wrote:
Dear Eiji,
Thank you for contacting HP.
This email is to inform you that the charges on your account is valid.
The attached files are your billing statements that shows detailed information of the charges any why you are charged.
Please note that if you exceed or print more than your plan pages, you will be charge for additional $1.99 for every 10 pages.
I also attach the proof of delivery that we sent you ink cartridges.
For more information about the terms and conditions of instant ink, please click the link below.
https://instantink.hpconnected.com/us/en/terms
Chris

Dear Jon,
I see your phone no. appears on my mobile.
As I have hearing difficulties, please give your message via sms.
Thank you.

Eiji Kawamura — Forwarded message — From: Eiji Kawamura
Date: Tue, 13 Dec. 2022, 16:45
Subject:
To:
Dear Jon,
Thank you for your phone call.
I checked the amount paid amd and it was
$747.85
So, minus $300 (ink x 2)
So, my proposal;is $447.85 refund not $400..
Note: I did not add the cost of HP ink which was half used, then could not
use any longer
Dear John'
In your today’s SMS, you are kindly asking me to send an email, for which I wish to express my appreciation. Pleas list of things you still need from me via your SMS or email although I have provided you all things you asked me already.
Regards.
Eiji Kawamura
after the subscription was terminated. For the customer, this money is wasted. — =-this should be compensated.
Receiving sudden phone call, this matter did not come out from my memory.
Thank you

Hi,

I just received and install my new printer today and was horrified with the way to install the printer requiring me to create and account and activate the printer before I can even install the drivers. I've install many HP printers in our company and this was by far my worst experience ever. This long and unnecessarily complicated process irritated me to the point where I'm thinking this was the last HP printer I bought. No excuses will explain why it's necessary to create a damn account for a printer. It just a printer. Why can't we just have simple drivers to install like before. We already have too many accounts to deal with in this world, having to create one for a printer, that was the last straw for me. I'm really angry and disappointed by this new way of installing your printers.

on January 18, 2023 at 9 AM I called the customer service line for Instant ink.

My mother had passed away on August 23, 2022 and her printer had been giving some errors. Upon calling in I let them know that my mom had passed away and that any subscriptions needed to be canceled.

Instant Ink customer service rep Alan unnecessarily made things extremely difficult and try to get rid of me by telling me he was sending me to a special department to help people with disabilities. Needless to say it was just a way to send the phone call back to the starting point of the automated service for customer service.

– the reason I called it was simple a explain to Alan that I was calling in because I needed to be able to disconnect this printer from my moms account and connect it to my own account with instant ink. Instead, Alan repeatedly attempted to collect my credit card information to pay my mom’s debt, making statements contrary to the Hewlett-Packard HP company. Stated repeatedly if I want to use the printer must first pay the debt of $12 of my mothers estate. When I explained that probate laws, do not hold executors, family members financially responsible for the debt of the deceased. Alan repeatedly stated HP has their own policies and procedures and do NOT follow federal and state laws…. smh

When I decided to upgrade the PCs that run my laser engravers, my first choice was HP. After a few months, one of the PCs started to lock-up occasionally. I ran the HP hardware diagnostics, and it identified the SSD as the problem. I called HP Support, and after three hours of them upgrading BIOS, drivers and anything else they could think of, they ran the HP hardware diagnostics and agreed that the SSD was bad, An order was created to ship me a new SSD, however what I received was a data cable, not an SSD. When I called back, I was told that I needed to provide a credit card to receive my warranty SSD. Why would I have to provide a credit card for a warranty replacement? After 30 minutes of trying to reason with your support person, I asked to be contacted by a manager, I've received two calls, one from Tushar, HP Supervisor and one from Mohammed, Supervisor HP Support. Both left voicemails as I couldn't answer their calls, but when I listened to the voicemails, I couldn't understand 90 percent of what they were saying. Am I to believe that world-leading HP can't hire support personnel that have a command of the English language? I'm so frustrated that I'm considering returning both PCs to the place of purchase, who has assured me that I would get full refunds.

This printer/fax/scanner combo has rarely ever worked as it should. It is beyond slow to print/scan and there is always an offline issue or unable to send scan to e-mail due to SMTP and DNS server. I have done all the troubleshooting suggestions online as suggested and nothing seems to work. It is next to impossible to reach anyone in HP who is willing to help and if you do reach someone, if it is out of warranty, there is a cost to obtain help. On their "Troubleshooting" section they have a "Printer Problem Got you Down? a link that will connect you to purchase new printers. I am dumbfounded and disturbed at HP greed to make money and not care about saving the planet. None of their products are environmentally friendly. It is such a shame. I am beyond done with HP. I would encourage consumers to boycott their products.