HP
Reviews and Complaints

I recently received a second replacement to an original purchase of an HP 9630 Printer. The first printer was purchased in January of 2015. That printer was replaced by a second printer in May of 2015. That printer had problems in January of 2016 and was replaced with an officiate 8610.

The HP Support person told me that the warranty of the new replacement printer would run from January 22, 2016 to January 22, 2017. She also offered me an extended warranty that I purchased for an additional two years @ $34.99.

The next day my confirming email from HP the warranty was from January 2015 - to January 2018. It effectively was one year less than what I was told.

I called back the next day and the rep told me that they understood the situation and my claim was being forwarded to their "adjustments" department. He told me that I would get an email from them correcting the error. I also happened to get a call back from him asking if I wanted to enroll in their "instant" ink program. I mentioned that I hadn't seen an email confirming the change in dates. He said that there was no need to worry and that he personally would probably be sending me the email.

Two days later I had not received the confirmation back from HP and called them. The rep today kept telling me "to be honest" my warranty ran from January 2015 and would have expired in April 2016. The care package that I purchased would only carry me through January 2018. This would have been less than two years when I was expecting three full years.

The rep checked with her supervisor and said that none of my prior conversations were correct and that I should go by the original follow up email. I essentially was told one thing and given a different version the next day. I had purchased the extended warranty on false pretenses.

I decided to cancel the HP Care Package since you can not believe a thing that HP is saying to you.

I am greatly disappointed in HP and wonder if the US management realizes what a disservice their customer support team is going for them.

I greatly doubt if I would ever purchase another HP product again.

On Jan 8th my backup to the WD My Passport resulted, somehow, in my People Contacts in Outlook 2013, to disappear. I found them under "I cloud contacts, but was unable to transfer them back to my Outlook. The first "technician " named Bruno at HP found the list but was unable to make the Transfer. He just quit unannounced after he did a restore to an earlier date, but that did not rectify the problem. There was no call from him after our "disconnect." I reestablishment my contact with "Smart Friend" and got another technician, named Colby. I encouraged him to check with Bruno for what had transpired. He claimed he did check his notes, kept me hanging on the phone, one time for over 30 minutes without any activity. Eventually he said he could not find the "I cloud contacts list" saying "there is nothing there." Whatever that meant, and then he unexpectedly terminated the chat. Having received such despicable Treatment, I will cancel my :Smart Friend" Plan.

The first delivery I received through the InstantInk program was defective, and my printer stopped working. Although my account was billed for the second delivery, I never received it. I called customer service 15 minutes before closing, and waited on hold until exactly closing time at which point I was told that the department I wanted was now closed. There is no email option for customer support, and I work during the day, so in order to straighten this out I must do it during working hours, which is not possible or wait until the following weekend, during which time I will not be able to use my printer. Never had any problem when I bought the toner at the store, only when I started the InstantInk delivery option.

I purchased a new laptop a couple of months ago, a HP Envy x360, and without a doubt, it is the WORST LAPTOP EVER! If you even breathe on it, it moves to any place but where you want it to. I have owed a lot of HP's, but this is the worst and I will never own another one because of it. It is so touchy that you spend all your time trying to get it to do what you want it to, instead of what it wants to do. I absolutely hate this laptop! I think you should take it off the market and refund every ones money.

Dear Sir/Ma'am, I would like to request a refund. When pushing the SmartFriend product to me you represented that your technicians had the ability to remotely log into my computer system to clean out all corrupt files and recover my files. You convinced me. However, after I signed up for your service I was given the run around for two days, and none of your technicians that answered the phone could resolve my issue. Contrary to your promise that you could remotely log into my computer and help me recover all my files, your technicians recommended that I buy a new system, arguing that no software is built for the computer system HP sold me years ago. Therefore, to resolve my computer problem, I had to look for help from a third party.
SmartFriend Service COMPLETE PLAN 12 MO [S06]. Agreement Number #: CA000004139429-0001 Purchase Price: $199.99

Will never purchase another HP printer or product. Purchased HP Office jet 5740 HP has "wired" this printer to sell more ink products. My work is constantly interrupted with messages that ink is low, I need to order ink, do I want to purchase ink, ink cartridge is not an HP (I've only used HP cartridges), paper low, use certain kind of paper... you've missed a reward. CRAP ... Can't figure out how to stop this annoyance and I don't need this interruption and grief when I'm trying to work.. NO MORE HP Products.

I bought this computer new never used before and have had problems since the first boot. i updated my old windows vista to this new computer with windows 10. nothing but problems. takes more than 10 minutes just to boot if it even does. I have very fast business class internet so it is not my internet connection. if it happens to complete the boot up, 90% of the time you will log into a program and it will freeze/lock up within a few minutes . sometimes a system reboot will help until it decides you've worked long enough then locks up again. i have turned off all of the useless apps it forces you to use to help speed the reboot up but it doesn't seem to help. i got my old computer out still running windows vista and i have no problems with it. this computer is a waste of time and money and causes nothing but frustrations.. buyer be ware.. DONT BUY HP!

Although this is a very poor product it's is not about his that I am writing to complain but about the attrocious customer service. I called in on a Tuesday to complain about my printer giving me a print head error to which they told me that they were having issues with this printer and would therefore be sending me out a new one for next day delivery. When I asked what they were sending me, I was told I would be getting a brand new printer never used by anyone. One the printer arrived 1 day later than promised, I plug it in to realize that it was giving the same error. When I contacted the customer service number I was told that the product they sent me was a retrofitted item and they would be happy to replace it for me with another model. This was a Friday morning I told the gentleman the importance of having this to me ASAP. I have a home office and needed the pro Inter urgently. I was told it would be sent out and if not before by Monday I would receive it. Monday around noon I decided to check with ups who told me they had nothing for me. I then proceed to contact HP. I spent 40 minutes on hold and nothing was resolved. I had to hang up and call them back again to get this resolved... Again I spent over 1/2 hour to finally get someone to tell me that they were going to ship out a new printer the same day and that I would be getting it who thin 48 hours. This is not the proper way to deal with customers. Misleading and misrepresenting will NOT make people happy and make them want to buy your product.

I bought this computer over a year an half ago, as soon as it turned one year old, have had nothing but problems with it, plus talking to your tech supports. I had to have a new a hard drive and recovery disk sent to me and I had the Geek squad put it in. It worked fine for about a month, then I got the same problem again, saying that No boot disk detected or hard disk failed. I did call support, they just transferred me to 3 different agents, almost the 4th one, but I said no and hung up. I ran the diagnostic tests that they suggested before, the first one passed, so the computer worked fine for a week, then I got the message again of No boot disk detected or hard disk failed. I am absolutely disgusted with this computer, your company and your support. Most the time you can not understand the agents, because you hire foreigners, even for the United States customers. I bought the HP computer, because I had one for over 8 years and never gave me any problems, so I decided to buy another because Windows XP was not going to be supported any more. I would never recommend this company for computers again.I don't know what kind of product you make or the hard drives you put in the computer, but its not quality like it use to be.

I was having problem with my hp spectre x2. I had connected it to an external monitor (Asus pb278q) using hdmi. It used to work fine but starting from about two months ago, the display started acting strangely, i. E. Flickering, showing only partial screen or distorted pictures, and going completely blank after a short while. I checked the monitor with my macbook pro using hdmi as well, the monitor worked fine. The display of the hp spectre x2 also worked fine. I figured it was due to the graphics card going bad. At the same time I was also having bluetooth problem, my microsoft surface mouse and inateck bk1003e keyboard could not maintain stable connections. Since I bought an hp care pack for additional 2 years of warranty, I felt at ease and called hp tech support on august 31, 2015.

My ordeal started right there. I wasted hours and got transferred 6 times (!) and went through tech support, customer service, sales, and back to tech support. I had to describe my problem almost every time. Finally they claimed it to be software problem, not hardware problem, therefore care pack won't help me. I got roped into signing up for its hp smartfriend (Subscription) service for a year at $200 and got put on hold again. By now it was dinner time, I decided not to wait anymore and hanged up.

On september 7, I called back with the case number ([protected]) waited another 20 minutes before talking to a live person. Unbelievable, I had to describe my problem yet again! I don't know what the heck the case number is for! The tech rep just asked me to check this and check that, including checking the mouse and keyboard to make sure they have battery power and they could work (Ironically) with my mac! Then, finally advised that I need to erase my drive and reinstall the operating system!

The problem is: if reinstalling guarantees it will work, I probably weren't against it so much, but I have no guarantee and I do not have the time to just test it out for the heck of it! The service and the advice offered are useless, from my point of view. I would rather just take the computer to some local shop and have it looked at.

Since I had determined that the hp smartfriend is neither smart nor a friend, I decided to cancel the service and have my $200 refunded. The service rep reached me today (September 17) and told me, since I have already used the service, I owed them $100 (Regardless whether it was useful service or not) and they would only refund $100!

My advice: think thrice before you sign up for this service!

The resolution I seek? Get the thing working again or replace it with a working one (Either with my current hard drive installed or its content replicated). If the company sends me a new, working spectre x2, I can get the hard disk content replicated myself and then send the non-working one back to hp!

Mon 3 - first time i call and place the order, she tells me it'll be at my door in 3-5 days

Fri 7 - second time someone tells me there is a shipping delay with PUROLATOR - assured me it would ship by mon/tues - and that shes contacting them and said she will call me back within 24 hours
never called back

Tues 11 - live chatted with someone who stopped responding to me - so i call in and was told that the laptop that i ordered that was READY TO SHIP was being BUILT and that was why it hadnt shipped yet. he said to wait for wednesday/thursday and that it should ship by then
no shipping

Wed 12 - i go online to check my order status to see if its shipped, and it said no order found
so i call in, the girl tells me that HP is in the middle of splitting into two separate companies and that was why there was a shipping delay ON THEIR END she said she would contact back office as to why the order looked like it was cancelled but there was no cancellation request (this was at midnight when they were closing phones)
ive heard nothing back so far

thurs 13 - call in, ask for supervisor and was told that there was no supervisor, so the woman told me she was head for Canada (right, like she'd be answering phones like the others below her) was told that shipping was closed for five days, she ignored what i told her that happened yesterday - that there was no order found but no cancellation request, told me she would email shipping to expedite the order she promised that she would call me TODAY to tell me what they said - then she told me to call their complaints line, because complaints are important and help them fix problems, gave me the number, and then HUNG UP
called complaints - no such number is in existence
She called me back. Someone cancelled my order without permission or a request. She told me they might not have any more of those laptops in. I never got an email confirming a cancellation. The charge is still on the credit card. I asked for a cancellation email and was told I would get one shortly (still haven't received it) and she hung up.

Its with great pain I am writing this email to update you on my recent HP Online shopping experience.
I have ordered an Laptop under order no xxx on 7th May (Thursday) just around lunch time (SG Local time), through telephone with HP staff.

It was confirmed by the staff that I might not get the delivery same day but the next day which is 8th May to my home delivery address. I only got the email with the order details and there was no further email confirming delivery and other progress...

I have called 2 times HP customer number [protected]) once at 12:00 noon & another at 5:29 pm SG local time, ..Both time the customer support/Order team confirmed that the delivery will take place on 8th May...

I have been waiting for the delivery the whole day at home however it turned out to be No Delivery from HP (now the time is 8:02 PM SG time).

I am totally dissatisfied with the Quality of Service and Fulfillment from such a big company like HP... I dont expect such a bad customer experience with HP...

I am a homeowner, I have a desktop computer that I use frequently and also a printer that I use frequently! I purchased a HP printer and when it was time to replace the ink cartridges in an attempt to save a few bucks purchased them from LD ink co, a reputable supplier of replacement cartridges the printer won't accept them(only accepts genuine HP cartridges, available at a ridiculously high price of course)so being stuck at the time, I purchased 1 black cartridge, and when it runs out I am throwing this piece of junk in the rubbish and finding a printer that will accept generic cartridges! I will never purchase another HP product and will do my best to discourage anyone I know from buying anything HP. I realize you could care less but I hope more people will see the light and dump your products!

On february 22 2015 I had send my hp laptop under souq warranty to repair it through speedex courier service. The complaint was its wifi adapter is not working properly. On march 04 2015 I got the item back with informing me that it is repaired. Now the thing is same problem is existing now. warranty team didn't contact me for checking the complaint . Without doing anything they send the item back. Its a total wastage of time for me.

Jan 30 - I called Hewlett Packard (HP) service centre here in Singapore to make an order for a battery for my laptop. Paid for it and they said delivery shall be made within 5-7 working days. On the 8th working day, Feb 10, they called me only to say that my order was out of stock. They said they will give me a refund and advice another centre who may have my order on stock. Have not heard from them since and now I spend time chasing them where my money is. Is has been over 3 weeks (4th week now) since I paid for my battery.

We purchased a new HP T790 Designjet printer seven months ago. It has been a nightmare. We have had constant problems with it, and it has really been an interruption in our business. They expect me to spend hours on the phone with them while they tell me to "try this" and "check that." Don't they know I have real work to do? And they have sent technicians out and the technicians have told HP to replace it. But the staff in Bangalore, India keep stalling. We have had four different case numbers with HP tech support, and it has been a continual hardship for seven months now. I have asked for a new printer or a refund (it is in warranty), but I keep getting stalled and stonewalled by Indian tech support stating, "We are trying to decide what the next action is." And it is still not resolved. Based on our experiences here, our business can not recommend HP Designjet T790 or T795 printers.