HP
Reviews and Complaints

Dear sir

We are using HP pavillion computer model no :p6-2357in. computer mouse cannot working. we have warranty period we want to replace that mouse. already we are compliant to HP customer care but he did not cooperative with us so kindly this complaint request to Hp computers. we feel uncomfort my mobile No : +[protected]

looking for new computers stay away from anything that says hp on it because all your buying is chinese junk. i have had three brand new hp desktops in 7 months and i have also had three brand new hp printers that don't work in 7 months.my latest and last computer from hp had problems on the 17th day of ownership which leads us to where not to buy a computer is office max i knew more about computers then they did and they where the managers they don't care about the customer at all they in it for the money.so in my 4o days i have owned it i have used a 9 year old gateway tower more then my new computer.tried to talk to a supervisers superviser can't talk to him but i don;t think they can speak english eather.i've be lied to been hung up on by techs and supervisers.some one find a hp big wigs phone number and publish it then things will happen.so till then spread the word hp is junky. i hope they choke on their tongues theiving [censor]

I was just "disconnected" from the 3rd call to tech support today. Bought a Pavilion dv4 - 3rd time I turned it on, a screeching sound came from the hard drive & wouldn't stiop until I turned off the computer. After talking to India on a 2 hour phone call (while the hard drive self-diagnostic test shut down the computer twice) they finally agreed to take a shipment back for repairs.
I rec'd it yesterday with a new hard drive - now the wireless adapter is defective and I can't get online (wireless is all I have available). After 5 hours & 4 operators later, I have just been hung up on while being "transferred" to a supervisor. Three operators who can't spead English, said they would have to hang up & call me back - never happened - surprise!
What can we do with defective (brand new) computers that the retailer won't take back & HP won't make right? Anyone have a hotline to someone who gives a "S" about their reputation & stands behind their product?

I want to tell you about purchasing 3 computers from HP. First one last fall. I purchased one and with in 4 hours had found 1 alot cheper from Office Max. HP toold me it would take a week to make the computer so I knew it had not been shipped. Wtihin 4 hours I called and cancelled. I sent emails, my sister sent emails, I called many times to make sure they knew it was cancelled. They still sent the compputer. I called again and told them it was going back. The lady said I should have called with 24 hours. I told her that I had called within 4 houre and I believed I qualified. They did refuund the money.
Jan 10 I purchased a new one. Since I have macular degeneration, my sisster who was setting it up, called HP and a mechanic went into the computer via the internet and changed the size of the print. Only thing is, he put it on 400 and I would have needed a monitor a yard wide to use it. No one knew how to undo it. Hense the computer was useless to me. It went back with in a week, much less than the 21 days. At first they returned all the money.
then they took back the shipping cost.
I purchased another one and they promised me that they could put Windows XP on it. They sent me an office, not a home computer. No mention on Windows XP. Everybody I talked with, professional people, told me that if I tried to do what HP said, it would kill the waranty. On top of it, they had sold me a limmited warrant, not a full warranty. I did not open the computer, and returned that one in 8 days.
No one at Hp, and the many times I talkes with HP knew how to enlarge the print. I later learned that there are more than one way to enlarge the print. Very simple ways.
I do not believe HP represented honest and helpful help. I did want the second computer. It was small and easy to move when I had to.
I would like the $40.00 they withheld from my credit card. They mistakes was theres, all of them, not mine. I acted in good faith. They did not. Aly Smith, 195 Koons Hill
Road Saluda, SC 29138

On 11/24/09 my H/P computer ceased to operate (CRASHED) the computer being only 10 months old, I called H/P and got in touch with a tech. The computer would not advance past the splash screen no matter what you would try, or what the tech. Ask me to do. At that point the tech. Told me that I would have to disassemble the computer and access the hard drive and start removing cables to diagnose the problem and ask me if I felt comfortable doing this, I replied NO. He replied that this was the only way to find out what the problem was, I once again told him that I was NOT a computer tech. And did not feel comfortable doing this. He then told me that basically if I did not do this, that I was on my own and could repair it on my own (HORRIBLE TECHNICAL SUPPORT). I said wait a minutes this computer is under warranty and you (H/P) need to fix it or better yet just send me a new computer, he stated that this is not possible and that it is never done (although 5 years previous my H/P crashed and that is exactly what happened) I told him this and he said no that could not happen. He then said that they could send out a tech. to my home to repair it, I said that would be fine, and he then told me that the cost of the repair would come out of my pocket, I then told him that I was not going to pay a dime to have the computer repaired because it was under warranty. The tech. Then told me that if I did not do as he ask that the call would be terminated and I was on my own to get the computer repaired (HORRIBLE SERVICE).
At that point things really escalated in every way imaginable.
At that point, I had no choice but to disassemble the computer as the tech. ask. It did not go well and I had a very bad time on the disassemble and assembly, and guess what, it still would not work after I did everything he ask. (SUPPRISE SUPPRISE).
The tech. then stated that they (H/P) would send me a box in about 3 day, and that I was to load the tower into it and send it back to them, were they would put it on a bench, check it out and replace any bad parts, with REFURBISHED parts. I told him back up the horse pal, I don’t want REFURBISHED parts I want new parts, and that I bought a new computer not a REFURBISHED computer, he started that that was not possible that they would not put new parts into the computer, and once again things escalated very badly. (HORRIBLE WARRANTY).
I did demand to talk to someone higher up and I did make it up to a so called manager. This was also a futile attempt (HE DID NOT CARE EITHER). I ask to speak to his boss and he said that there was no one above him, I told him he was full of it. He said that there was no one there that would be relevant to my issue, I said (YOU MEAN THAT THERE IS NO ONE THERE THAT CARES JUST LIKE YOU). I ask him for a new computer (tower) and he said that that is not possible that they never do that. I then told him that they had done it 5 years prior. The I found out something a little more interesting. He said that if this problem happened within the first 21 days of the purchase, that they would give me a new computer. So there you go, it does happen.
I guess the good part of the warranty runs out after 21 days, and the junk warranty goes into effect, you get refurbished junk parts put into the piece of junk you bought. You can buy refurbished computers at a discount rate, I bought a new computer, and will now have a refurbished computer at new cost price.
I have learned my lesson about H/P (HEAP OF POOP), a lot of people warned me about buying an H/P (HEAP OF POOP) but I did not listen, now it is a lesson learned.
H/P (HEAP OF POOP) sells garbage and services it the same way. This is just a former customers opinion.
MY NEXT COMPUTER WILL BE AN APPLE, I HOPE YOURS IS TOO.

My new HP Pavillion Elite m9600t CTO Desktop PC computer hasn't worked right from the start, crashing at random and seemingly incompatible with Adobe Photoshop, Bridge and Lightroom. It took me a year of research to decide on this model of computer and its features. I have the best virus/security system available and lots of experience setting up and trouble-shooting PCs.

The first time i wrote to describe the problems, they took control of the computer and worked on it for three hours, including running a complete virus scan. I had to pay $70 for this extra help. They said nothing was wrong with it. Problems continued and when i wrote again they said that "The operating system has gone corrupt or has been changed. HP does not recommend changing or upgrading the Operating System (OS) to a retail version .We support only the pre-installed Operating System. However, I will try my best to assist you." and they said i need to start over from scratch using the recovery discs. THIS IS A NEW COMPUTER and i resent having them suggest that i changed the OS. I am a small business owner and it will take three weeks for me to get everything re-installed.

Dear Sir

We had purchase a new HP Server which is facing a main problem mentioned below.
Further required details have been given below:-

CSO NO. [protected]-261
PRODUCT- [protected]
MODEL- ml150g5
SR NO- sgh812fytm

As per (CI INFO TECH )hardware engineer named Mr Manish Jain ( visited on our office 29-10-2008) there is a problem in mother board.
According to Mr. Manish Jain Repair detials- M.B Indent in HP Office.
This problem is acting as a barrier in our dealings so it is required to solve this problem as soon as possible.
since your hard ware engineer has visited our office.

No required action has been taken from your HP team side.

Please reply when our server will be issued on him other wise we going on Consumer court aginst you.
as soon as possible in our mail or contect us at-[protected].

Thanking you

From:-
Ashok Bansal & Co.
204, 6/1191 IInd floor
Naiwala Karol Bagh
Delhi-110005
Ph-[protected]
Mob-[protected]

bought a hp compaq in july--the power button was bad from the word go--finally got it sent back--now they've had it a month and a half--got an email this morning it is going to be that much longer

my advice

don't buy a hp compacq--or maby a hp computer
jerry

HP service is AWFULL. The said "case workers" are rude and unhelpful. Our HP Laptop has broken down 3 times since we baught it. We will never buy one again!

First of HP Customer Service sucks to high heaven. They are rude unwilling to take care of mistakes that were made by THEM and will transfer the blame to other departments in a heartbeat. It doesn't matter which department made the mistake is the way I see it because all departments from technical support all the way to administrative fall under one company HP so they need to just get it taken care of. If you are a business owner, student and heavily rely on your computer then HP is not for you. The hold times are out of this world and things DO NOT get resolved easily or in most cases at all. Basically I would recommend HP if you have a lot of time on your hands and you want to learn more about computers because you will have to do most of the technical work yourself anyway since technical support is a joke.

I have been a loyal customer of HP for many years, having bought several printers, laptops, and computers over the years, and I have always been happy with my purchases...until now.
I bought my current HP Pavilion Laptop in August of 2008. I bought directly through the HP site, and bought a custom package on which I upgraded to the highest quality in nearly every option, including a 2 year Pick up and replace warranty through HP. As of September 2008, my laptop began having several issues, including corrupt files, loss of internet function, and others.
I spoke with tech support several times, who repeatedly had me reformat the laptop, which never fixed the problem for more than a few weeks. They discouraged me from sending it for repair and would not help me send it in. Finally I gave up calling for a while, particularly because I was typically kept on the line for 2 hours or more for no resolution. I recently re-opened the case and demanded to send it in, and was finally granted my request. They sent off a box, and after confirming my address, sent it to the wrong address in a different state. I had to re-make the order, and AGAIN they sent it to the wrong address.
This has been the WORST, most time-consuming experience I have ever had with support for any product. I am completely infuriated and no longer wish my computer to be repaired with a chance it could go wrong again. I want to immediately return and be refunded for my worthless purchase! I no longer wish to deal with the inadequate support desks of HP, who when I asked for a manager transferred me ten times, the first nine to the wrong departments, kept me on the phone for over an hour, and still would not transfer me to a manager.
My $2, 000 problem remains completely unsolved

Hi
From last 6 years I am a regular customer of HP. I don’t know what happened to HP Customer Care Unit(May be they are lacking hold on customers bcause other companies are providing better services then HP). I had 3 Printers 2 copiers & 1 Scanner of HP. On 24th of July I gave my all in one copier to digitech faridabad. On regular basis I have called them but they are so irresponsible inspite of providing service they were just giving false assurance like your case has been logged in, part to be replaced is dispatched from ware house. I was in dark for 5 days at last they said part is not available in ware house & we don’t know how much time will it take to receive that part(there is problem of Teflon in my hp 3055 all in onewhich is easily available in local market but hp don’t have). Then I took my copier from digitech & gone to hp Care delhi that was the hight of irresponsibility, I fill the entry form wait for my tern for an hour after that engineer checked machine & dignose problem & send it to submission counter they checked warranty & said sir this machine has on site warranty u have to take it back to home & our service engineer came there & see to it I was shocked(if I am right on site warranty is facility given to customer that they can call engineer at home to make their problem rectify u cant refuse if any machine was taken by customer at service centre). I spoiled 7-8 days for just making my machine to be ok but no results. In visitors remarks I saw all the customer satisfaction forms writed satisfied. I fill the form as unsatisfied customer yesterday but today that that form was not there just because it’s a big black spot on your Customer Care.Now I am switching over to Epson otherwise my work will suffer some more time .because u people only know how to sell things but don’t know about customer satisfaction I am really shocked how u are satisfying other customers. Now I think I have to go to some local service center without thinking of warranty as my business is suffering a lot. I am writing this just because u are not aware of what your local C Care persons doing and whats going to on your own service centre may be other persons get good service from you.
Now two days are gone I complaint for on site repair but no one even visit to see whats wrong with the machine.
Still expecting good service from HP

Warm regards
Thanks
Puneet Dua

I AM AGGRAVATED THAT I NO LONGER CAN TRUST ANY HP SERVICE OR PRODUCT.

By the way, I was wrong about the colors. My ink meter shows me it's light blue and magenta. Sorry about that. It's still the same problem and I am not going to put myself in a position to have to ever depend on HP for any service or product ever again.

I bought an 6 pack of hp ink cartridges last week. I got home, opened them and installed them to my hp photosmart 3210 all in one printer. 2 of the cartridges DID NOT work. I paid $40.00 bucks for this item trusting all would be well, AND IT'S NOT! I tried to return them back to Wal-mart to replace the 2 bad cartridges. They do not back up the hp product after they have been opened. I'M SO PISSED OFF NOW.! So I was sent home with this pack of inks that don't all work. I just needed them to replace magenta and black. How the hell do I know if something doesn't work unless I open it and try it. That makes no sense at all.
So here's my next plan, since I can't get a replacement for the worthless cartridges, I'll replace my printer so I am not forced to use HP products. I can't believe I cant get replacements for this I bought from HP in good faith. You guys have seriously pissed me off.

HP tech support customer service is terrible, they really do not care. When a problem is escalted they minimize you and try to blame you/being stupid. Unbelievable you cannot place a complaint either on their website, via email or phone. No one cares, I agree with all the comments here as have had the same experience repeatedly. The word support should be removed from the HP vocabulary because it does not exist. HP should not outsource!

We have an HP Photosmart all-in -one printer C6180. Out of the blue, after I changed an ink, it displays the "ink system failure" message and the printer refuses to print, scan or fax! I managed to force the printer to print a self-test and a nozzle test, and it works FINE. There does not seem to be any hardware problem with the printer. It's the software that has locked my f*cking printer down.

I asked HP for help via email, and because the printer is 2 years old they want money for it. I try to send a formal complaint and there is NO Hp complaint info anywhere on their sites.

The HP customer care is appalling. A look online proves that many HP all-in-one printers present the ink system failure error out of the blue and HP is ignoring it. To me, it's obvious that what happens is that the HP software is programmed to create this fake error messages after a couple of years of use, and it locks down the printer, so that people must replace their printers or pay for advice!

This is appalling. I will NEVER buy anything HP again.

I purchased a HP 600 Desk Top Touch Screen two months ago. abut 3 weeks after I received it, i started having issues, of course you have to email HP tech support, the email you bank and want you to t ry different things to try and resolve the issues, finally tech support by going to hp.com/support/go the gained access to the computer, they tried several times to correct the computer, after trying, they came to the conclusion that the computer hard drive had crashed. they state under their policy, they have 24 hrs to get this fixed. Well, they sell you this, but they indicated they had to order a hard drive from "China" and it would take about 1 1/2 weeks to get it to me, then they would have to wait until I received it to get tech out to the house to install it. well guess what, HP puts the order for a tech in your area to "BID" on the service, then they take the cheapest bid to come out to your house. You don't know anything about this person, HP does not know anything about this person, who knows who is comming out to your house, are you save, is your family safe? do they know what experience this person has or who he really is? NO. then after he installs the hard drive, I had to spend 5 hrs trying to download the System Recover Disc, they do not pay to have someone do that for your, then it did not work, then you have to spend hours upon hours talking to tech support for them to try and figure out the issue, which they cannot, then you have to spend hours talking to a case manager and she has to follow her policy and make at least 3 service calls to your house, spending all weekend on the phone with tech support is not enough, why spend more issues sending someone to your house for them to work on the system, all hp wants to do is to send another hard drive to the house, send someone else out to the house to install and let you spend your time downloading the recovery disc again and agian, and then send someone out to your house again you don't know. Why can they not just send me a new computer? This one is not even 60 days old and only 3 weeks old when I started using having troubles, they state you have 21 days to send one back after receiving it, and not 30 days, they tech trys to talk you thru it till your 21 days is up, then it is too late to send it back. This morning in the paper the government spent over 3 million dollars on HP comuters, I bet since they spent over 3 million they get special treatment, and since I just spent 3, 900 on a computer, I have to be treated like CRAP! my time is just as valuable as anybody elses and I should not have to spend this kind of time in repairing my computer. I should be able to charge them for my time and trouble. Now they want to send me a box to return the computer to them, go without a computer for another month, who knows what kind of condition this will be in when I get it back, and who is to say I will be getting a new one and not a rebuilt one? DO not buy HP products, unless you intend to spend over 3 million like the government has, then you can expect to get special treatment. I am at my witts ends on this purchase, I will never purchase another HP product again. The product is good until you try and put in a claim and then it is usless. I NOW HAVE A PIECE OF CRAP! to go withthe Crappy tech support and service.

Why no one answerd my Complaint ?
The same problem from the agent in Cairo !

I bought 02 compac cq 61 303 sv from carrfour egypt Price per Unite 3333 L.e on 8 May 10
the price now 3222 L.e from 25 May 2010
I taked to the HP rep at the store WHY the prise is low withe 02 weeks?
I want to returne the 02 Lap top Back & i will buy it from another store by 3000 with wirless usb Mouse
Pls need ur ANSWER

this is second sending !
No One Ansedr me until Now WHY ?
The same problem fro the agent in Cairo !

Hi
I bought 02 compac cq 61 303 sv from carrfour egypt Price per Unite 3333 L.e on 8 May 10
the price now 3222 L.e from 25 May 2010
I taked to the HP rep at the store WHY the prise is low withe 02 weeks?
I want to returne the 02 Lap top Back & i will buy it from another store by 3000 with wirless usb Mouse

Pls i need You Answer

Hi
I bought 02 compac cq 61 303 sv from carrfour egypt Price per Unite 3333 L.e on 8 May 10
the price now 3222 L.e from 25 May 2010
I taked to the HP rep at the store WHY the prise is low withe 02 weeks?
I want to returne the 02 Lap top Back & i will buy it from another store by 3000 with wirless usb Mouse

Pls i need You Answer

AAAAAAAAAA! What ever printer companies are doing it's not working. drivers etc. AAAAAA! Help! Getting in contact is impossibe. We just want it to work. AAAAAAA!

Dear
All HP Users or thinking of buy an HP Product "think Before You BUY" !

i have had the same sort of problem i had brought a dv2500 laptop back in feb this year the graphics card was faulty id had got 8 little small screen shots on the one big screen an the motherboard was over heating too... they had told me what the problem was when I had called tech support: basically I needed a new motherboard! so they asked me for proof of purchase when I had e-mailed it over to them I had called them back as you do just to make sure they had received the e-mail they told me I have to wait for a call from HP.. " so they never called me back" ! Waited 2 days! Expressed to them my younger brother need to used Laptop for school. Needed for it to be fixed a.s.a.p... they just kept fobbing me off saying that they have not received my proof of purchase so I had sent it a 2nd time.mt hotmail account shows that it was sent an I had checked with them that they have given me the correct e-mail address.. so they still tell me they have not received it.. i had played $1400 for the laptop when it was just released then they talked me into having 2 years extended warranty... $169... I’m covered up until 2011! HP is a waste of time. They have caused me nothing but inconvenience... so far no laptop fixed I have made about 15 phone calls to them... i am going to get in touch with trading standards U.K .. + FSA... they said to me that I will get a call tomorrow from the complaints department… I asked the tech support to put me on to his Manger “We don’t have an manger” POOR SERVICE FOR WHAT YOU PAY FOR!will let you guys know what the outcome will be.
.. WARNING HP stands for... HOW POOOORRRRR!