Planet Fitness reviews and complaints 1
View all 951 complaintsPlanet Fitness - Customer service: false advertising, breach of contract, slander, causing aggitation to anxiety/p.T. S.D..
On 03/05/2021 around noon to 2:45 I was at: Planet Fitness-6051 Mack Road, Sacramento, CA 95823. I called a head of time and was given conflicting membership quotes. When I arrived today and was asked to sign in, I ststed I maybe a possible new membership. Was rushed to sign up for a typical membership or black-card membership after inquiring about $1.00 promo deal as was displayed on white board-inquiry was dismissed and ignored. When filling out membership documents was rushed by a hispanic woman ordering the Asian woman assisting me. I heard the hispanic woman making slanderous remarks as if a homeless man, to the contrary on I had o fairly new sport gym clothes, a $45.00 Stetson hat, designer mens sunglasses that are around $200.00, Nike Air Max shoes that are not even on market, $80.00 cologne and paid with one of my numerous credit cards that are current and in good standing. I was practically rushed out the door even after paying by the hispanic woman when I was waiting for a receipt and being scolded that one will be sent by e-mail and then repeated by the Asian women in a polite way, but pushed the icon for receipt on monitor. I spoke to the manager about such and had to come back to facility to get the tour as stated on website when you register. This was an agitation to my medical condition of anxiety/P.T.S.D. that is contrary to what is printed on management's business card.
Desired outcome: Penalization of front clerk staff, waive anual fee and $1.00 fee for upcomming month only.
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