Hertz

My name is Geell Mitchell.
Rental Record Number: RR [protected]

I have rented a vehicle from Hertz from October 18, 2018 through to January 1, 2019. I previously rented a vehicle from Enterprise Car Rental and had no vehicle issues, however, they were expensive. I have a complaint with Hertz Rental Car that I wish to be resolved. After the first week I began receiving telephone calls and a letter from Hertz Rental car, dated November 1, 2018. This letter stated: "This vehicle is now seriously overdue, Please do not ignore this letter, failure to return our vehicle as instructed may result in the vehicle being reported stolen."

This made me feel very uncomfortable and scared since I had paid for renting the vehicle. I am an honest person and have receipts to prove I paid for the rental of the vehicle. However, after two weeks of renting the vehicle the battery died at the grocery store. Triple A came out and charged the battery and explained to me the battery was old and rusty and would continue to die on me. They suggested I return the vehicle. I did so the next day, and got a different vehicle. I drove away from Hertz and fifteen minutes later I had two FLAT Front tires! Hertz came and towed the vehicle back to Hertz to exchange it for another.

I am very disappointed and dissatisfied with the maintenance on your vehicles, and most of all your Customer Service. I then spent five (5) Hours waiting for another vehicle only to be told they did not have a vehicle available. At that point I was upset and stated that I would write a letter to Hertz complaining about the maintenance, inconvenience, and lack of customer service. All of a sudden they came up with a newer, better car than the previous two. This occurred at the San Diego Airport Hertz Rental Car Agency.

I would like to receive a refund or a form of compensation for the discrimination and huge lack of Customer Service and support!

Sincerely,

Geell Mitchell
10564 Ponder Way
San Diego, CA [protected]
Email: [protected]@gmail.com
[protected]