Louis Vuitton reviews and complaints 1
View all 174 complaintsLouis Vuitton - store manager leilani mora cole
I spent $3650 on the Babylone handbag, took it home and tried to fill it with my everyday items all to find the bag is too small. Came to the store to exchange it for the larger bag and the sales lady and store manager Leilani Mora Cole accused me of using the bag and refused to exchange it. They were rude, unaccommodating and disrespectful. The best way I can describe this managers demeanor is that she had rent a cop syndrome. When you give someone with no class and no respect authority and all of a sudden they misuse/abuse their position of power to try to demean people. Now I'm stuck with an expensive handbag I'll never use. Louis Vuitton was historically a symbol of exclusivity, quality and class. Too bad the leadership and management team at the store in Fashion Valley San Diego Ca exudes NONE of these qualities.
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