TCP Global

This has to be one of the worst organizations that I have come across, in a long while. I ordered a single item, on February 27. You would think they couldn't mess it up, with a simple order. They did. What I received was another person's order. The size of the box was 8 times larger than mine. That should have been a clue for them. Not these people. I called the order line on Saturday, to inform them of the mix-up. Someone with a heavy Spanish accent, who identified himself as David (ext. 168) said he would straighten things out, and I would receive the correct item by Tuesday. I then requested the phone number to the distribution center in Duncan, South Carolina, to expedite getting the items I now had, to the rightful party, in Idaho. David refused to provide it, and became completely belligerent. (I later found the number on-line and called it Monday, 4 times. It rings some 50 times, then disconnects). Of course, our order failed to arrive on Tuesday. (This was for a customer's car, which was taking-up space in our shop). TCP did not respond to any of our calls on Tuesday, so I simply figured they knew it was us, by the area code. I left a message on somebody's line, in no uncertain terms, as to how this was making us look bad to our customer. I also E-mailed them. Absolutely no response or even an acknowledgement. Later, I drove to our bank, in an attempt to reverse the charges, unsuccessfully. In early April, I was called by someone with no accent, who stated that the item would not be shipped, and the charge would be credited back to us. As of April 18, this has not happened. So, no item, no money. Reading other feedback on-line, this seems to be the TCP business plan. The individual in Idaho has not been contacted, nor has he received his replacement order. No products, and they have his money. Welcome to northern Mexico. The voices on all of the recordings have no accent. This is only a front. These scoundrels do not need to be conducting business in the U.S. Also, Summit Racing had our item at 40%! less, then this blatant rip-off bunch of thieves, whose website says "factory direct prices".

Reading many complaints with TCP global no customer needs this torment hope the powers to be STOP THIS FOR GOOD MAKE THIS WORLD A NOTCH FOR THE GOOD . Gives me some wisdom stay away from TCP Global. There is some good folks out there like Eastwood they back their products and are good listeners friendly folks and prices to.

Ordered item from TCP global, received in a reasonable time f29%rame (but later than they had promised). However, was overcharged 29% based on the amount I was quoted and invoiced. Called, and was told that the person who took the call would talk to the person who took the order. Was just put on hold forever, finally hung up. The comments posted seem about right. Glad that it was a small amount of money. It would probably be a good idea to find someone more reputable to purchase from.

I have had great service after the sale. I bought the Turbine spray guns and turbine unit. After some practice with the unit, they helped me return the gun for adjustments. All Free. They gave me full credit for returned items bought before at over $200. Zero problems with the paints they carry, and back it up with replacement guarantee. I think all the complaints here are bogus or you were very rude to them.

Returned an Item as per their exact specs (with RAM#) they are dragging their feet to put funds back into my Credit Card, this Company is being investigated by the California State Attorney Generals Office for Fraud, and Monetary Manipulation...be very careful when dealing with this company

Customer service is HORRIBLE! The product is good, but just trying to order was a pain! I ordered online, which they never charged my card, so I called the company. The company never answered, so I left a message and an email. NO ONE EVER CALLED ME BACK! I finally got a response through email several days later, with so many misspelled words that I was nervous I had given them my credit card information.
I called and finally spoke with someone who said she had no idea how to put the order through for me, so she took my credit card information and would have someone else put it through along with sending me an email. I never received the email and my card wasn't charged again. I FINALLY got it sent to me after a few more calls to follow up. Then when my order arrived, it was missing 2 items that I ordered. I called again, left a message with no response.
I am happy with the airbrush machine and the product, but unfortunately due to such a horrible experience I won't be ordering from them again.

I beleive TCP Global knows when and when not to pull one over on a customer. I beleive they are doing this with malicious intent! I ordered online and the site crashed during check-out. I called in and asked specifically about pending order and TCP Global did not acknoledge my online order but were happy to take my order over the phone. Well, , , I receive two boxes... I call in and they will not pay to ship one box of materials back so it's up to me to send it back. Here's where "I" make a mistake, I go to USPS and do not pay the extra $0.75 for a tracking number, I almost always do but I didn't this time! Bottom line, TCP Global checked in my box with the Return authorization number but becasue there was no tracking number, they knew I'd never be able to prove that they received it! I called in nearly every day for a month. After over 20 calls they will not confirm they have received my package... Is there a possibility USPC messed up, sure, maybe less than 1% though... After reading the stories here, I'm convinced I was scammed and I'm not going down quietly! I'll be filing with the BBB, ebay, their vendors and anyone else who will listen...

I dont know about the rest of you but I ordered a Airbrush Tattoo Biz set 6guns manifold and hoses an compressor so on my compressor and manifold both had issues TCP sent me a new compressor and manifold free plus allowed me to keep both old items. I managed to fix my compressor so now have 2. I will say I did have issues with contacting them took me about 1-2 weeks to get responce for compressor replacement. But other then that I was pleased. I wouldnt but any more of there compressor but would buy the HOK paint and Iwata brushes from them.

I ordered airbrush system. Everything looked good until I started using the airbrush. .2mm tip, it did not work properly it was like spraying paint with a water gun. and then an o-ring goes bad in airbrush, air compressor only puts out about 25psi so no chance in air pressure being too high. Two days later the salon air compressor starts making a strange sound, then it began to smoke. Filled my house with smoke and felt really luck that my house didn't burn. Only used the airbrush and compressor a total of about two hours before it literally went up in smoke. TCP GLOBAL could tape $20 to whatever they sold and it still wouldn't be worth having. Before I would order anything else from them I will blend up my $200 and drink it so I can piss my money away like that. WISH I WOULD'VE FOUND THIS SITE B4 I GOT ###ED

I have not had any problems being in contact with this company at all. I had received 2 airbrush guns with my purchase and 1 wouldn't work (which was ok because the other 1 did). I emailed them and they got backed to me imediately. The gun I needed was back-ordered so they actually sent me a better one for the inconvience for free. They also sent me the one I needed and they rush ordered it so I got it in 2 days. EVERY time I email them they get back to me the same day!