TCP Global’s earns a 3.0-star rating from 10 reviews, showing that the majority of customers are somewhat satisfied with purchases.
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Price gouging during coronavirus
These scumbags have so many complaints against them we should have seen it before. They are one of the dirt balls trying to mark up protective equipment by 6x the real price The last few months... Never, ever buy anything from this company, they have so many complaints About so many things... They have good rating "on their own site" but here, yelp and many...
Read full review of TCP GlobalPaint color
On 12/20/2014 I purchase a paint kit hot rod flats 56 corvette red gallon kit urethane flat auto care paint kit order number [protected] been preparing body for paint got it ready shot the car on 4/1/2015 the color is nothing like order this color is identical to Chevrolet orange does. Not favor any shade of red at all there been a lot of money spent on this vehicle and plan out very carefully to end up with this orange paint . I am wanting the. Color I order corvette red or a refund on this purchase we study the paint color chip. That you provided and this was a team decision on this color and to turne out orange. Was a great disappointment can send pictures if needed
Never any person to talk to
The customer service is non exsistent. The phone either just rings and rings or it keeps replaying a recording and theres an option to leave a message but it doesnt work. The email option on their website does not work either. They never answer the phone; I just guessed at an extention, use 3 digits and you may get lucky and get to talk with a human. I would never order from this company again.
The complaint has been investigated and resolved to the customer’s satisfaction.
The customer service is non existent. The phone either just rings and rings or it keeps replaying a recording and there's an option to leave a message but it doesn't work. The email option on their website does not work either. They never answer the phone; even if you use extension 148 -- I think is the general mailbox, you might get lucky (1 out of 40 calls) and get to talk with a human.
Is TCP Global Legit?
TCP Global earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for TCP Global. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
A long registered date for tcpglobal.com can be seen as a positive aspect for TCP Global as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of TCP Global's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Tcpglobal.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up TCP Global and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Tcpglobal.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Tcpglobal.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from TCP Global.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to TCP Global. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
No customer Service ay all.
I ordered online a Master airbrush kit with compressor and 3 airbrush guns + several other sundry items. I did receive the products in a timely fashion but when I tried out the products out I found the air hose water separator had a bad leak. Without the air hose you can't use the compressor. Without the compressor you can't paint and the whole system is worthless. I tried calling their main number and all extensions for support, sales, operator, everything for 2 days. A total of over 4 hours on hold and never spoke to a live human. I will never do business with this company again. My buying dollar is to important to be waited on a joke operation like this. Please don't waste your money either. I suggest you try to contact and speak to a company's support dept. prior to making a purchase. When you are at their web site, go to the tab for forums. It has been disabled, no doubt because of all the unhappy customers.
No One EVER, Ever, ever, ever, answers the phone. They may call you back HOURS later. Sent wrong product 2 times . Sent wrong discs. and send paint lids instead of mixing cups so now I have to drive 2hrs R/T to get some F!#&%(#b cups and sand paper.n VERY frustrating to deal with these people! GO ELSEWHERE! WOULDN"T BE SOOOOOOO BAD IF YOU COULD TALK TO A HUMAN!
Ordering Added shipping charge
After having an order placed for 500+$ 4 days later I receive and EMAIL saying my shipping charges were not calculated correctly and that I need to supply them with an extra 65$ for the shipping charges.
Called the company managed to get thru to shipping and receiving after being told that where I live there has to be an extra charge for air fare due to across country shipping, I told them that the charge was supposed to be applied during the order of confirmation of address, as well as that I received a 50% shipping discount clearly stated on my receipt I received via email after ordering, the guy on the phone didnt want to here it and quickly got defensive and began to cop an attitude AFTER I had agreed to pay for the shipping charges, I was simply trying to tell him he needed to make sure that all charges were confirmed during ordering and that it was not MY FAULT that whoever does there website cannot figure out how to make the code apply air fare shipping charges, after the guy hung up on me and after me agreeing to pay the charge I received an email 1minute later stating my order had been cancelled, EXCELLENT CSR AND EXCELLENT ### IN THE RECEIVING WAREHOUSE I do wish that Kustom shop.com would have their own website rather than be directly linked with tcp global as they make some of the best paints, I am now using HoK paints which I am fine with and will never even go to a tcp global site again or tell anyone about the website again I hope that a huge company like that eventually falls to incoherent and inadequate customer service and failed correct orders. STAY AWAY FROM TCP GLOBAL IF YOU PLAN ON DOING ANY KIND OF VOLUME THRU A COMPANY FIND A DIFFERENT ROUTE AND EMAIL KUSTOMSHOP.COM AND TRY TO GET THEM TO GO WITHOUT TCPGLOBAL WEBSITES, TCPGLOBAL DOES NOT DESERVE A COMPANY LIKE KUSTOMSHOP.COM
The complaint has been investigated and resolved to the customer’s satisfaction.
Awful Customer Service
This company is a joke. I ordered buckets from them for a fundraiser that was benefiting children with cancer, and I asked for clear buckets that I could see through. They sent me twenty-five buckets that had their logo printed all around the bucket and they were smoky, not see through. When I called to see what the deal was, the man on the phone told me that I did not know what the "definition of clear was." I got into an argument with him for about ten minutes and he told me that he would allow me to return the buckets but I would need to pay for shipping. The shipping cost more than the buckets. They messed up the order, and they are making me pay!?! Never order anything from this company, they are rude, unreliable, have terrible customer service and overall are awful. YOU WILL WASTE YOUR MONEY IF YOU BUY FROM TCP GLOBAL!
The complaint has been investigated and resolved to the customer’s satisfaction.
Order
I ordered over $1000 worth of product March/2011. I never received a confirmation email after my online purchase and after a few days I got concerned. I checked my credit card statement and the payment had gone through right away. I tried to contact the company and there was never an answer at ANY of their phone lines they supplied. I tried every line for over 2 weeks and I never got an answer. Finally I started randomly dialing extensions to try and talk to ANYONE I could get on the line. After the 4th extension I did get through to someone in accounting who had nothing to do with customer service. She was a very nice person and helped me immensely. Turned out there was a problem with them because I am Canadian and have a Canadian credit card that didn't match my shipping address in Utah, however TCP Global didn't inform me of this and I was left waiting thinking my product was lost or something. In the end I got my order, and they did expedite it so I received it on a Sat. My order was correct and everything I ordered was there and correct. However due to the lack of customer service and ability to contact the company when needed I have decided not to use TCP Global in the future unless they make significant changes to their communication.
poor customer service
customer service is pretty bad. If you are willing to pay extra charges your item may ship on time, otherwise it doesn't get processed on time. Its hard to get someone on the phone.
i ordered cake pans from them on march 2 2011 paid for rush delivery so id be sure to have them by march 12th for my granddaughters 5th birthday party never came! called tony in shipping told me some items werent in stock but when i ordered them on line they were. its now march 17th 2011, still no pans . is this a real company? can we contact the police there for deceptive practices. im out 91.45 i WANT MY MONEY BACK! DONT NEED THE PANS NOW PARTY IS OVER! THANK YOU TCP GLOBAL FOR RUINING MY GRANDDAUGHTERS 5 TH BIRTHDAY!
sent me wrong item
I ordered an airbrush set for my son for x-mas. These people sent me the wrong airbrush. I ordered a non-toxic paint/propellent set, needless to say, they sent me a toxic one. Its like they just grabbed whatever off the shelves, and tossed it in a box. After reading these other complaints, very unlikely I'll get a replacement, but by x-mas...and I too have sat on the phone waiting for someone to actually answer. Wish I would have read these before placing my order.
The complaint has been investigated and resolved to the customer’s satisfaction.
Refund
I order some airbrush paint and a single air gun.I order it on [protected].I never received this order.I email them on Thursday 8-8-2008 to find out why i haven't received my order.No responce at all. I called tcp global Friday 8-8-2008 i ask them why i didn't receive my order, the person took my phone # and said he would call me back.I waited for a couple of...
Read full review of TCP Global and 28 commentsTCP Global Reviews 0
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Overview of TCP Global complaint handling
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TCP Global Contacts
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TCP Global phone numbers+1 (858) 909-2110+1 (858) 909-2110Click up if you have successfully reached TCP Global by calling +1 (858) 909-2110 phone number 0 0 users reported that they have successfully reached TCP Global by calling +1 (858) 909-2110 phone number Click down if you have unsuccessfully reached TCP Global by calling +1 (858) 909-2110 phone number 0 0 users reported that they have UNsuccessfully reached TCP Global by calling +1 (858) 909-2110 phone numberCustomer Service+1 (858) 909-2188+1 (858) 909-2188Click up if you have successfully reached TCP Global by calling +1 (858) 909-2188 phone number 0 0 users reported that they have successfully reached TCP Global by calling +1 (858) 909-2188 phone number Click down if you have unsuccessfully reached TCP Global by calling +1 (858) 909-2188 phone number 0 0 users reported that they have UNsuccessfully reached TCP Global by calling +1 (858) 909-2188 phone numberCustom Shop+1 (858) 909-2151+1 (858) 909-2151Click up if you have successfully reached TCP Global by calling +1 (858) 909-2151 phone number 0 0 users reported that they have successfully reached TCP Global by calling +1 (858) 909-2151 phone number Click down if you have unsuccessfully reached TCP Global by calling +1 (858) 909-2151 phone number 0 0 users reported that they have UNsuccessfully reached TCP Global by calling +1 (858) 909-2151 phone numberSpanish Language
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TCP Global emailssupport@tcpglobal.com100%Confidence score: 100%Supportreturns@tcpglobal.com93%Confidence score: 93%shipping@tcpglobal.com92%Confidence score: 92%spanishsupport@tcpglobal.com85%Confidence score: 85%supportitsupport@tcpglobal.com81%Confidence score: 81%support
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TCP Global address6695 Rasha Street, San Diego, California, 92121-2241, United States
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TCP Global social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
Recent comments about TCP Global company
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