United Tires’s earns a 2.6-star rating from 5 reviews, showing that the majority of customers are somewhat satisfied with tire purchases.
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Bought 3 hard to find 18 in low pros and everyone was exactly what they said and they ride perfectly thank u and fast
Bought 3 hard to find 18 in low pros and everyone was exactly what they said and they ride perfectly thank u and fast shipping
I purchased a set of used run-flats from United Tires
I purchased a set of used run-flats from United Tires. One of them had a slow leak. I was afraid I would be stuck with it. I contacted them, they sent me a replacement tire which is perfectly fine and issued a credit for the mounting of the replacement tire. It's a pleasure to do business with a company that stands behind its products. I will certainly do business with them again in the future.
Replied
The worst customer service ever!
The worst customer service ever! They sent me a tire with a hole in it. I contacted them to let them know that the tire was damaged and they told me they would pay to repair it. I paid to have it repaired bc I had no other choice bc that was the only tire I had and needed to drive on it to get home. The repair was on the shoulder of the tire and I was concerned about the safety of the tire. I requested a new tire but United Tires refused to pay for the repair of the damaged tire they sent me. Terrible customer service! AVOID USING THIS COMPANY!
The complaint has been investigated and resolved to the customer's satisfaction.
Replied
I ordered 2 tires from utires.com
I ordered 2 tires from utires.com. Their website advertises that their tires are "hand + machine checked." In addition, the spec page on each of the tires states, "PATCH: We do not sell tires with sidewall repairs." However, hover over the small red question mark at the end of that statement, and it says "We do not sell tires with repairs in the sidewalls. We do guarantee all of our repairs/patches for as long as you own a tire. If you ever have issue with our repair, we will send you full refund / replacement tire and cover your installation cost." So this company does sell repaired tires, however they give notice to the consumer of that fact in a highly obscured way. One star for transparency. Second, while I would have been open to buying a repaired tire, the tire I received was repaired improperly and against RMA standards. First, the repair was in the shoulder area of the tire, which shouldn't be repaired (the tire should be disposed). Second, the repair had a patch, but not a plug, as is required for proper repair. All in all, this company misrepresents what you're buying. The tires are not only repaired, but repaired improperly. This is unsafe and unethical.
The complaint has been investigated and resolved to the customer's satisfaction.
Paid and ever received my tires. Absolute proof I never received them and they are aware of the proof. They responded with no refunds and “thanks for understanding”
Upon inspecting the tires, I noticed some issues. One of the tires has a metal piece attached to it, and another tire seems to have been patched at the edge, which, as per my understanding, is not a repairable part of the tire. I have attached pictures for your reference.
United Tires Complaints 1
Purchased new tire, but instead received old used tire with patch
I purchased a new tire through this company and two minutes later I called them to correct the right size for $10 difference. They took care of the business and then they send me a used tire with patches in it and when I call him back and I said that you charge me $161 for used tire $173 for a new tire. They said we don’t have the new one and we can send you a new one and we can’t give you a refund we will not give you a refund you purchased this and you’re stuck with the tire. I spoke to the manager Brian, who told me this is a company policy will not refund any money to you and a mistake on our part. We admit to it, but we will not refund you anyway your tire is sent to you Business practices, and I want people to be aware not to do business with these people
Claimed loss: Lost $161 on a tire that was supposed to be new but instead was an old tire with patches in it
Desired outcome: I asked for a refund and I advised them that I will ship back the old tire the used tire that they sent me. They said no we don’t want it.
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If the company refuses to provide a refund or a satisfactory resolution, consider disputing the charge with your credit card company, explaining the situation and providing any documentation. Share your experience on social media and review platforms to warn others. For future purchases, always confirm the return and refund policy before buying, and consider buying from a reputable retailer with good customer service.
Is United Tires Legit?
United Tires earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for United Tires. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
United Tires has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Utires.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Utires.com you are considering visiting, which is associated with United Tires, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
United Tires website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to United Tires. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
About United Tires
With years of experience operating in the automotive industry, United Tires has established itself as a trusted and reliable source for all types of tires. They are known for providing excellent customer service and timely response to inquiries. Whether a customer requires tires for their car, SUV, or truck, United Tires has an extensive inventory that includes all the best brands.
One of the unique features of utires.com is the ability to search for tires based on specific criteria such as size, brand, and type. This makes it easy for customers to find the exact tires they need to fit their vehicle and driving requirements. Additionally, the platform provides customers with plenty of information about each type of tire including specifications, reviews, and other useful tips.
United Tires understands the importance of quality and safety when it comes to tires, and they only sell products that meet strict standards. They offer a comprehensive range of tires including winter snow tires, high-performance tires, all-season tires, and many more, sourced from the best manufacturers in the world.
In conclusion, United Tires is a go-to destination for individuals and businesses in need of top-quality tires. They offer a vast range of products at competitive prices, delivered promptly. The company provides exceptional customer service, ensuring each customer finds the best product and experience for their needs. Overall, utires.com is a customer-friendly platform that aims to provide a seamless shopping experience and the highest level of satisfaction to their customers.
Overview of United Tires complaint handling
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United Tires Contacts
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United Tires phone numbers+1 (773) 840-0282+1 (773) 840-0282Click up if you have successfully reached United Tires by calling +1 (773) 840-0282 phone number 0 0 users reported that they have successfully reached United Tires by calling +1 (773) 840-0282 phone number Click down if you have unsuccessfully reached United Tires by calling +1 (773) 840-0282 phone number 0 0 users reported that they have UNsuccessfully reached United Tires by calling +1 (773) 840-0282 phone number
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United Tires emailscontact@utires.com99%Confidence score: 99%Supportgrand@utires.com98%Confidence score: 98%harlem@utires.com96%Confidence score: 96%
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United Tires address2720 W Grand Ave, Chicago, Illinois, 60612-1118, United States
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United Tires social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 17, 2024
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Purchased new tire, but instead received old used tire with patchRecent comments about United Tires company
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I purchased a set of used run-flats from United Tires. One of them had a slow leak. I was afraid I would be stuck with it. I contacted them, they sent me a replacement tire which is perfectly fine and issued a credit for the mounting of the replacement tire. It's a pleasure to do business with a company that stands behind its products. I will certainly do business with them again in the future.
Bought 3 hard to find 18 in low pros and everyone was exactly what they said and they ride perfectly thank u and fast shipping