Marshalls reviews and complaints 1
View all 304 complaintsMarshalls - The manager
I am writing, because I have been kicked out of the Marshalls store on Market Street in San Francisco, CA, several times over the past 3 years for no reason, and no explanation has ever been given to me. I believe she may be the manager at the Market Street location. She is Caucasian, I think. She has straight, brown hair. One day I was approached by this woman and she made me leave and refused to tell me why. I was extremely embarrassed and left quite upset and in question, since she never gave a reason. Before that first incident, I enjoyed my shopping experience at this Marshalls store. I absolutely love Marshalls. At this point in time, it has been a year since I have went into Marshalls. This woman has really done some damage to me mentally. First, she would come and make me leave as soon as I got inside the store. I still came to Marshalls, because I've never been told by anyone that I was not allowed to be there, I've never had a problem there either, except for when this woman would force me to leave. I always complied with her request and it was really hurtful and extremely embarrassing. Over time, she began to wait a while and let me shop, then pop up on me and make me leave, without being able to make my purchase, like as if to "waste my time". She tried that a few times and once I said to her "if you think I'm stealing or something, I'm not." She, then, answered me and said, "it has nothing to do with stealing." I asked her "Then what is it?" she replied, "Just go." The last time she made me leave, she made me cry. And let me just say, anytime I came to Marshalls and she wasn't working, I was never kicked out or harassed by any other employees. So, the last time, I did my shopping, and got into line to make my purchase. I was next in line, and here I go off to the next available cashier, and as I approach the counter, I see her waiting there. She tells me to leave everything on the counter and leave. I pull out my wallet and put my money on the counter and ask politely if she will just take my payment and I will leave after my purchase is complete. She said no and to leave. I told her I was going to file a complaint and how I had let her slide all these times and even though I told her I would contact her boss each and every time she did this to me, I hadn't done that yet and this was the final time she was going to do this to me, because it's wrong and she knows it's wrong. I have dates of the incidents and I would be filing a complaint. She said nothing more and I left quietly. Once I got outside, I broke down in tears. It has caused me mental anguish with the games she has played with my time and integrity. I can't even go to one of my favorite stores, Marshalls, because I fear the embarrassment of this woman making me leave like I did something wrong. The customers in the store stare at me and I didn't even do anything wrong. I have proceeded to begin filing paperwork to sue Marshalls for the numerous events of harassment, etc. against me by this woman.
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