Honey Baked Ham

We've been Honey Baked customers for years. Last year we moved to Nevada (Reno area) and there is no store here. We decided to order a 9 lb ham. Ham arrived in time and we put it in the fridge. On Christmas day we opened the ham to warm up several hours before serving. What a disappointment. The famous crust was near absent, , the exterior along with 1/4 in and in some places 1/2 in was burned, the ham (the un-burned portion) was extremely salty and dry. Not sure what changed at Honey Baked; but it is not good. I guess it is prime rib from now on. Goodbye Honey Baked!

After going to another HoneyBaked Ham store and they didn't have what we wanted, we tried this store. I actually called twice first to make sure that they had the Barbeque 'Beef' Ribs. After waiting in a long line, when we got up to the counter we were told that they had no Beef Ribs just Pork. They don't carry them anymore in the store just online. We settled for the Pork Ribs after waiting so long. At home I called back to speak to the manager. I explained that I called twice and asked why was I told that they had the ribs. She then started to argue with me that they no longer carry them. She never answered my question or even apologized for the inconvenience. To add insult to injury we got sick from the Pork Ribs. We should have just purchased the ribs from the grocery store! We are never going back to this location!

My wife died in August. Thinking that I couldn't properly cook a Thanksgiving dinner for my boys, I ordered a full turkey dinner, with stuffing, sides, desert, etc. I placed my order in October. The meal was scheduled to be delivered on Wednesday, November 27, the day before Thanksgiving.

On Wednesday, November 27, I received a message from the shipper that delivery had been rescheduled for November 30. I called Honeybaked Ham and they response was (1) it was the shipper's fault; (2) they never guaranteed timely delivery. They refunded my money and acted as if they had done me a favor.

Not one person at Honeybaked Ham was the least bit concerned that our Thanksgiving dinner was ruined.

Never, ever trust Honeybaked Ham to deliver as you would expect.

We have been having troubles with a Honey Baked Ham franchise in Duluth, Ga, also.
In the past we would order a ham for my wife's mother for Mother's Day. Not this year.
The people at that franchise are rude and there is no way to do business with them.
We will no longer attempt to purchase anything from Honey Baked Ham. What an awful
company. Zero customer service, so zero purchases from us.

I'm so sorry that those animals had to die for nothing.

I lived by the Culver City Honey Backed shop back in the late 1990's and early 2000's. The shop was nice enough, service was good, and the Ham was what you'd expect. Good. The sandwiches were great.
Since I moved back to a town where my mother lives, and taking care of her in her late years of life, I decided to drive to the closest honey baked which is about a 25 mile round trip. I had to try with every bit of my fiber and a nice tip to get the two ladies there to "be nice". One of them clearly doesn't like life. Anytime someone is making food for me I always make sure they know I'm going to tip them. In the case of a store like this you pay before they begin making the food (in the case of sandwiches) so I could tip them first. Anyway, the set up for sandwiches was WEAK, The were OK, not like the Sandwiches I used to get in Culver city, those were the best Ham Sandwiches I've ever eaten, and they were always good.
I wanted some GOOD Ribs, so I bought 20 dollar slab of beef, usually I only make Baby Back pork but thought the beef would be good and meaty.
SUCKED! No meat on the bone and what was there wasn't good. For the price there is not excuse.
Last time I'm honey baking. The photo's, well, they are always good. I was shocked at all the negative comments. Customer Service has really nose dived in America the past 30 years. The past few generations of Americans are missing What the WWII generations had. Honor, discipline, everything they did had to be right and they always kept their word.

I cant believe the quality of this product has gone down soooooooooo much and the company doesnt care!
I accepted a really bad ham one year and couldnt get a refund.
But when in happened again...
And I watched how they treated everybody.
Im in San Diego and its the store on Genessee Ave.
My god. Do something about this store Honey Baked!
Im out $200 and will not go again.

For those of you, who are waiting for a refund, call your bank or credit card company and file a dispute. Explain the situation, that you contacted Honey Baked Ham, but they never issued you a refund. Your bank or credit card company will credit your account.

Don't eat murdered animals and there won't be a problem.

In regards to Honey Baked Ham in Sioux Falls, SD, my first experience was terrible. I walked into the store, looked around, stood at the counter for a few minutes, and no one came out to wait on me. I walked out and didn't go back for a long time. The next few visits were positive. I was impressed with the customer service and the quality of the ham. However, it all went downhill in the last year. I bought a ham that was overdone and burnt on the edge last year, and I contacted Honey Baked Ham headquarters. The store manager apologized and sent me some $10.00 and $5.00 gift cards. I used those a few times at the store. This summer, I bought a pack of ribs. I have always had good ribs from Honey Baked Ham, but these were so bad. They had very little meat on them, the meat was like shredded tree bark (over cooked) and the sauce was not the original Honey Baked Ham sauce. I was grossed out! Yesterday, I went to Honey Baked Ham for lunch. I ordered a chicken salad sandwich. It, too, was really gross. It had no flavor, and it had so much gristle in it that I felt like I was chewing on gum! Unexcusable, and it's terrible that someone would serve this to customers! I will never go back to Honey Baked Ham again.