Honey Baked Ham
Reviews and Complaints

I purchased an 11.5 bone-in ham at the Honey Baked Ham store location in Cary NC yesterday. The staff at the store were excellent in their knowledge and customer service. When I was presented with the receipt, I was told that I could sign up and receive reward points (which equate to dollars) for my purchase. I was unable to sign up as the website repeatedly rejected the purchase code on my receipt. I called customer service. Kacie was the representative that assisted me. She did a great job of getting my account set up and initiating a report that should clear up the problem and give me the promo points I earned.

Location S. Baldwin Rd., Lake Orion, MI 48359. I’ve always visited this location to get a turkey for Thanksgiving.This time the employee tells me they don’t have whole turkeys anymore and proceeds to bring me turkey breast. so I asked her when did they stop selling whole turkeys? she proceeds to tell me about a year ago. so being very disappointed, I decided to go back out to my car and check other honeybaked ham stores, and I find out that what she told me was not true. I had to travel all the way to the Troy location in Michigan to get my turkey. sad to say being an African-American that someone in your company can tell a flat out lie. Me and my family. I’ve been going to the honeybaked for 30 years, but I’m really sad and disappointing about this one incident. Don’t know if we’ll be returning.

I've been a customer for too many years to count. Ordered a half bone in ham to be picked up on Monday 11/25/24 at your Cactus location. Previously I purchased two gift cards from Costco with the intention to use it that day.
As I pick up the ham and was told the machine was out and therefore, I will not be able to use the gift cards. It was very frustrating. What was the point to buy the gift cads from Costco and end up not being able to use it. I then offered to pay in cash and was told they won't take cash either. I end up paying $85.73.
I wasn't going to plan on having ham again at Christmas. Now I'm stuck with two $50.00 gift cards. This is a very poor practice from HBH. You want people to buy the gift cards and yet one can't use it.
Diana, a very frustrating customer.

After purchasing a half roasted Turkey Breast and serving it for Thanksgiving, my guest complained that it wasn’t real. Sure enough, I went on your website to find that it’s a “turkey product”. I was so embarrassed and upset.

May I please be refunded?

The Ham was delicious! Please continue to provide excellent foods like a real and delicious Ham.

My wife picked up the ham on the 22nd. We stored in the fridge untill 1 hour before dinner. Thawed out at room temperature to serve with dinner. Upon opening the ham, the glazed part of the ham was extremely dark. This was the main meat we had so we cut the glazed part off and the meat itself tasted a little charred to me. .I never buy the small ham usually I buy the biggest ham from you. However we didn't expect many guess but ended up with about 19 people. My wife ended up fixing turkey wings to add to the meats . I am totally disappointed in you guys after all these years. I will get one for Christmas I pray it won't be in the same shape. even if you dont refund me send me a coupon for Christmas. Thanks

More than a month ago, I ordered the largest size ham for Thanksgiving (tomorrow). We will have more than 20 people attending. I called customer service a few days ago to confirm my order. I was assured the ham would be delivered today. Using the tracking number, I checked on it late this afternoon and was shocked to find it hasn't shipped! I called customer service, and horrible service! I was told it might be delivered Friday, but Thanksgiving with more than 20 in our group is tomorrow, not Friday! If you need a ham for a holiday meal, don't count on it! I will never use this company again!

For the second year in a row, I attempted to order a honey baked ham online. After multiple attempts with entering the information, the order would not go through and my credit card was frozen due to multiple attempts with trying to place the order. I had to phone honey baked ham to place the order and also phone my CC company to unfreeze my card. HBH needs to figure out how to accept online orders or do not offer this service. It took me about 45 minutes to complete this ordeal that I will NOT be doing again! Please get your website ordering fixed! The HBH store in Kennesaw, GA also would NOT honor the online code for a discount for online ordering and picking up on a particular date 11/19 or 20/2023. Very poor customer service!

I purchased a $100 gift card supporting the Children of Big Oak Ranch in Alabama in 10-2022. My checking account was debited $100 on [protected]. I opted for a physical gift card not via email. Have still not received it. I spoke with the Honey Baked Ham in Northport and they were not sure what to do, suggested I contact corporate office and to this date have never found an address to do so. I only purchased this because our Secretary of State in Alabama John Merrill's wife Cindy is active with Big Oak Ranch and I trusted site due to Cindy a friend. Site did state if you requested a physical gift card it would be delayed...this is July 2023 I think I have been patient.

on Saturday, June 3, 2023 I purchased the largest Honey Baked Ham your store had available. Store location: 7002 Crestwood Blvd, Suite 114, Birmingham, AL 35210. The cost before taxes was $99.55 and after taxes $109.50.

This ham was purchased for our Church Homecoming. I have purchased hams from this location for as long as it has been open. I have never been disappointed in the quality of the hams until now. This ham had so much fat on it...many people said this is not a Honey Baked Ham because they had never seen one with so much fat on it and it did not taste like a Honey Baked Ham. If I had not had the receipt they would not have believed I bought it a the Honey Banked Ham store.

The photos added are some of the ones a church member sent me. They also said it did not have the glaze like a Honey Baked Ham.

The quality has been going down hill. We had 2 other issues before, but this time, it is the worst. What happened to quality control ? This ham is a waste of food resources and money. It was burned and had NO glaze on it. The bag had lots of fluid, which is not uncommon, but the ham had nothing left of the glaze. We picked this up from the Lake Forest, CA location on Friday morning, it was kept in the fridge until Easter Sunday. We serve this not heated, this is served on a platter, deli style, with the slices separated. But this ham, not only was it ugly, it was missing the quality of a Honey Ham, as it was dark and unappealing, and dry from being burned. Needless to say, this ruined the Easter dinner. This is a pity, as we all worked hard at making side dishes to compliment the ham. Since these are wrapped in foil, the consumer can not see what they are buying, so its a cat in the bag, so to speak. This ham should not have been passed off to sell, what happened to the quality control ?

I googled this company's corporate office, and called the Irvine CA location. The receptionist said all operations were moved to Georgia, and a lot has changed. She gave me the Georgia corporate office number, [protected] however, the prompt for "customer concern" is not accepting calls at this time. I redialed, press the prompt for Retail, and also, did not get through. I am sorry to use this avenue for help, but at $102 its too much money for what happened and not be able to say something.

i sent my daughter and her family a ham meal which I do every year! She opened the ham an sent me a picture, it was sort of burnt, no sugar or hardly any sugar and it was all dark meat...she didn't want to service it! For the money I paid it was embarrassing to her...I have the picture but don't know how to send it..!

It was ordered on April 4th online and delivered on April 7th p.m. between 6-7 p.m. it was sent from a SanAntonio store...

On Thursday morning, I purchased a two pound package of Honey Baked ham slices for my Easter Dinner. I just opened the package to find my Dinner ham on a soggy paper plate. Needless to say this put a damper on my dinner. I have used this service before, never had the meat packaged on a paper plate.

My question is, is this the new method to expect if you order slice ham. Your earliest reply will be appreciated. Thank you.

[protected]@gmail.com or [protected]

I had a bad experience at the Palo Alto store on Thursday, April 6th

. A very rude employee refused to sell me a small ham because I hadn't pre-ordered one. She would be happy to sell me a large one. I did not need a ham to feed 10 people, just two 80 year olds. I call that "bait and switch". We have bought and enjoyed Honey baked hams for many years, but will not be buying another one. Got my ham at Safeway.

Raymond H. Johnson

[protected]@aol.com

I purchased over $200 of food for Christmas and Super Bowl. I was sick for 2 weeks after Christmas and again after the Super Bowl. We had the brisket for Super Bowl. It smelled funny. I thought it was the BBQ sauce. We could not eat it. It was spoiled. No wonder it was half price. I’m glad I saved some for testing. I also saved the wrapping. Should I send it to the FDA?

I called their customer service number and was treated extremely rudely. After about an hour on the phone, I was told to call another number. That number was not in service. When I call back, I was asked the same questions again, another hour or so on the phone & told to call one of two numbers. One was disconnected.

I called the second number I was told they had me in the system and someone would call me back. That was 3 weeks ago and no call. I was on these calls over 3 hours. I was sick for over 2 ½ weeks. I was on the phone for over 3 hours. No calls nothing.

I have been buying there hams for about 20 years & lately I’ve noticed the quality has been going downhill. My next ham is coming from Costco. NOT Honey Baked.