Honey Baked Ham
Reviews and Complaints

As a 35 year customer of yours, I am accustomed to great looking and equally great tasting hams. I picked up my Christmas ham and was not offered the opportunity to view the product before bagging. I let that go since I have always been 100% satisfied before. To my surprise, it looked dried out with the sugar glaze discolored and fell right off. I was not able display the ham on the food table and had to cut away the dried out pieces to get to the better slices. This time it was not the quality product I expected after spending $57.00. Money is tight right now but this is a yearly tradition we decided to splurge on. I enclosed a link to my recent purchase. https://link.honeybaked.com/click/63a5bba03985a21bc0b56a5c/aHR0cHM6Ly9zaGlwcGluZy5ob25leWJha2VkLmNvbT9yZXNpZGVudF9zdGF0dXM9VVNB/6254cd3362cd5c19c90626bcCafd7e7c6

I bought my Ham on Dec. 20th 2022. When I opened up the ham to serve on Christmas Day, the skin of the ham was almost black. It was not as good as it was other times I bought it. It was overcooked before packaging. I had to throw some of it out. I spent $70.79. It was my main meat that day.

I bought the ham at an express Honey Baked Ham store at

4726 Caton Farm Road

Joliet, il 60586

We ordered a ham for the holidays but after getting covid we isolated in a rural area and called them to redirect the shipment. It had not been shipped yet. We were told that we should wait until it had been shipped and then contact UPS to have it redirected. This sounded strange but we complied. UPS of course said it could only be redirected by Honey Baked Ham. We called them again and after being switched around through many Departments were told they would not redirect the shipment, send a new one or provide a refund.

ood morning, On Thursday, July 28, 2022, I ordered two half hams, due to the HoneyBaked Ham not having a whole ham and 3lbs of turkey location on Medina Road in Akron/Fairlawn Ohio. The order was made by phone. I received a call my original card number given did not go through not sure why, so I supplied my debit card number. My total when I called on Thursday, was $122. and some change, when my niece picked on the order on Friday the total deducted for my debit card was $184.33, not only was the amount different than what was quoted, but it was deducted twice. When I called the location this morning, I was basically told they could not help me. I have reported the duplicate charge to my bank as fraud. The person who gave the order to my niece failed to include a receipt in the bag too. I was also told this morning this is why people should order online. If they do not want to fill orders by phone, it should be a policy for customers to have to submit orders online, instead, Teek made it my problem. I am not sure if I am spelling the gentlemen's name correctly. I am not satisfied with the way I have been treated. I hope this issue is resolved, soon. In addition, with the duplicate billing, I was overcharged $61.00.

Stephanie Brown [protected]

Purchased a $90 honeybaked ham for Easter , they said it was 100 percent guaranteed , baked it Easter started to slice and it was nothing but fat . I was hosting Easter for a bunch of people but we ended up not being able to use this fatty ham . Being it is satisfaction guaranteed I called them and the general manager said I had to return the whole ham which was already cut up and I even submitted photos of the ham and the reciept . We are no longer in the area and unable to return this ham but we do have the reciept . Very unacceptable business , they don’t stand behind their product and as we used to buy hams here all the time we will no longer purchase one again

On May 16, I purchased a Easter Ham. Since COVID, they no longer open it in front of customers and you purchase and just expect the high standard of quality. I have been a Honey Baked Ham customer for 20 years. I just opened it and it’s completely burnt, not presentable at all. I am not sure why anyone would even wrap that to be sold. The receipt and photos are attached. As a result of this on Easter morning, I will now have to find an open store, buy a ham and honey glaze ingredients and will make my own glaze to replace this and clearly this need to be thrown out. It’s unfortunate and a full refund is expected and an apology.

Tiffany Anderson

I was told by the manager of this store that I could not have an 8 lb butt because I did not make a reservation, however I could purchase a 9lb or larger. Which I did. I usually buy at least 2 or 3 hams a year at your Duluth GA store located on Metlock Bridge RD [protected]. I have never been told this before. My name is Stephanie Whitener and I can be reached at [protected]@hotmail.com. the employee that waited on me did not even know what a butt ham was and did not know the difference between a roasted or a smoked turkey breast either. Think the people that wait on you should be trained better. Thought you might want to know what is happening in your store.

Two days before Christmas I bought a boneless ham and two containers of turkey smoked and regular. The turkey was awesome, however, the ham was absolutely terrible. It was bland and had an odd taste. The people who took ham didn't finish eating it, and I ended up throwing the majority of the ham away. I am extremely disappointed in Honey Baked Ham and I will never buy their ham again!

I thought it would be nice to sent my family in Florida a Honey Baked Ham to have for Christmas Dinner.
Bad idea... I told my parents that it was to be delivered so they could plan the rest of their Christmas Dinner menu. The ham never arrived ! I called Honey Baked Ham Co. to find out where their ham was. The customer server lady said that she had no idea. She could see where I placed the order and that it was to be delivered 12/23, but there was no tracking info. Told me that she could send a replacement in early January ! My 81 year old parents had to go out on Christmas Eve to try to buy a ham at the grocery for their Family Dinner. This is not a reliable company to order from. Save yourself the frustration and embarrassment, and about $100 and just buy a ham at Publix.

I received my 10 lb honey baked ham and it had no glaze on top. When I called Company they issued a $20 E card but their shipping is $16.95 which would take the whole card if I ordered something else. There is nothing to order in their catalog for $20.00 I could have bought a ham with no glaze from my grocery store at 1/3 of the price. I will never order another Honey Baked Ham.

Ham has two stickers on top of each other. The bottom sticker has use by date of 12/28/2021. The top sticker has use by date of 1/2/2022. (See pictures). This feels like a health violation. How can a customer be confident in consuming your product? We have been customers for over 15 years. Very disappointed in the deceptive experience. Expect better when you are paying $70 for a ham.

Been getting Honey Baked hams for years. Use to receive $5 coupon in mail which went up to $7 in 2020. Only coupon this year is $5 and good only 12/20 and 12/21. What a greedy company and family that owns the chain. Might be giving someone else my business this holiday season!

On 11/22/21 my mother purchased 1 Han at your Crestline store in Alabama, she was charged for 2 at the cost of $114.43. On 11/23/21 she went back to the Crestline store to get a refund for the overage of $72.21, the woman who said she was management claimed the refund would show in her account within 7 to 10 days. It did not. On 12/6/21 she contacted the store and asked for the manager, this time she spoke to Caleb (who also claimed to be a manager) asked for her card info to issue a refund in the full amount of her purchase. She later checked her account and saw she was charged again for the full amount of the original purchase. If this is what you all consider to be customer service I find it lacking and very tacky. Financial abuse of the elderly is a crime. My name is LaQuinta Megginson and my mother is Glenda Megginson my number is [protected]. I expect a correction of this egregious behavior immediately.

I purchase a Honey Baked Ham every year for Thanksgiving. I live in Georgia and always get me HAM in Georgia, usually Columbia Count GA. I recently started working in Aiken, SC and so this year I ordered my Ham at the Honey Baked Ham restaurant in Aiken, SC so I could pick it up on my way home back to Appling, GA. When we opened it on Thanksgiving mornign to warm up up some slices, the apperance of my immediately got my attention. The slices were much darker than usual but we carried on. I did not even eat the slices I put on my plate. We basically through the entire 1/2 ham away this year. I did not get to enjoy the leftover ham sandwiches for days, of which I become so fond of and look so forward to each year. In short the meet was much drier, less flavorable and just was not up to the high standard I have come to expect from your hams, which is why I'm willing to pay $80+/ham each year. I wasn't going to make a stink about it but I just saw an advertisement for your hams with a picture in which the meat was bright and pink and delicious looking. I just felt compelled to give this feedback and I think that some compensations (refund, gift card etc) is in order.

I purchased a carrot cake for the Thanksgiving meal. I have had your cakes before that were delicious. I do not know what was wrong but the cake was so dry we had trouble eating it. My sister said it tasted like something you would buy in a day-old bread store. I served the cake because I had to. but was thoroughly embarrassed at the quality.
I always thought of quality when it came to the Honey Baked Ham Company, but no more. I cannot tell you how disappointed I am with your product.

I've been ordering honey baked ham the last couple of years. I ordered this year and it was tasteless, the texture was stringy… I paid 100 dollars and was so disappointed….😞 I had people over for thanksgiving that had never had one of your hams, so I was really bragging on how good they were… I was very embarrassed of how this ham tasted.. I usually go to a store to pick it up but this year I ordered one online and it was horrible…. I couldn't give it away!

We got a ham from the Humble Texas location and it was burnt. It had no sugar coating on the ham. People first said they didn't have a ham but my husband told them that we have one reserved. For $62.00 for a quarter of a ham. Then all the sudden someone said oh we have these. My husband didn't look at the ham there but should have. Not a good ham.

We have been ordering Honeybaked hams for 40 years and we were very disappointed in the one we bought this year from your Boardman, Ohio store. The spiral slicing was only an inch and a half deep. My husband had to cut every slice of ham. We have never had a ham that bad before. There was also an extraordinary amount of fat on this one especially around the bone.

Patricia Filipovich
2275 Whispering Meadows NE
Warren, Ohio 44483.
[protected]