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Honey Baked Ham

Honey Baked Ham review: Shipping support

K
Author of the review
9:29 am EST
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Honey Baked Ham fails to tell customers that once you place an order you cannot change the shipping. I placed an order on 12/6 and on 12/8 I tried to change the shipping. HBH said the order is closed and the only way to change the shipping address is to have a UPS My Choice account and intercept the order and change the address. This is a lie. UPS will not allow you to change an order that you did not ship. Only HBH can do this. Because of that I paid almost $20 to upgrade my UPS account only to find out HBH had lied. I could not do anything to that order. I even called UPS and they confirmed HBH can go into their account and make the change. My follow up cal to HBH which included a supervisor was a waste of time. They refuse to even try and state that Corporate has instructed them they cannot make changes.

They went further to state they would send it where I instructed originally and that was my fault.

To tell a customer in this day and age that your are not willing to take 5 mintures and reroute a package via your UPS account just shows they don't care about customer service.

Claimed loss: $173 product & $20 UPS account upgrade

Desired outcome: I want my product rerouted to my home address and I want to be reimbursed for being told I could change shipments if I just upgrade my UPS account

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  1. Honey Baked Ham Contacts

  2. Honey Baked Ham phone numbers
    +1 (800) 367-7720
    +1 (800) 367-7720
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    Customer Service
    +1 (800) 854-5995
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    Customer Service (California Residents
    +1 (866) 492-4267
    +1 (866) 492-4267
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  3. Honey Baked Ham emails
  4. Honey Baked Ham address
    3022 Memorial Pkwy SW Ste 300, Huntsville, Alabama, 35801-5365, United States
  5. Honey Baked Ham social media
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    Nov 21, 2024
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