T.J. Maxx

There are plenty of businesses who value their customers. To purchase a product only to find out it's defective is a hassle to say the least. On 2/16/20 approximately 5pm I purchased several items from the store and realized a few hours later I purchased the wrong item. I went to the store and returned the item and left the receipt with the associate and left. On 2/17/20 I found out that the Oral B electric toothbrush I purchased on 2/16/20 was defective. I returned to the store where I was helped by Danielle. I explained to the young lady about the defect and that I tried using the batteries which came with the toothbrush and also my own. The package contained two toothbrush and both were defective. All I wanted was to exchange the toothbrush. The associate was so rude and inconsiderate by not listening to what I was saying. She stated "Its going to take over 30 minutes and I know you don't want to wait that long, the disposition of the associate was of someone who clearly had no training in customer service and really didn't care to do her job. I then asked for the manager. Veronica Williams came around from the back and did exactly what her associate did, not listen. She then stated that I was "embarrassing her employees in front of other customers". I informed Veronica that all I wanted was a product that works and that I shouldn't even have to go through a situation where I had to argue with her, that I just wanted to brush my teeth. After informing her the last 4 digits of my credit card number, approximately 25 minutes later, Veronica returned with copies receipts and then said I had 27.31 coming back to my credit card. I told her that I didn't want the money back, that I originally came to exchange the defected product.
I am one of many customer who visit your store and these encounters should used as a learning tool. If only the associate would have listen to my request I wouldn't be writing this letter, but to have a manager come out and instead of deescalate the situation, she made it worse. Please, talk to your employees, next time I will use Amazon.
Sincerely,
Gresha Albritton
[protected]