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CB Department Stores T.J. Maxx 3201 Mission College Boulevard, Santa Clara, CA, 95054, US
T.J. Maxx company logo
T.J. Maxx
reviews & complaints
T.J. Maxx company logo

T.J. Maxx

3201 Mission College Boulevard, Santa Clara, CA, 95054, US
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1 complaint
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Website
www.tjx.com
www.tjmaxx.com
Phone number
+1 (408) 980-9607
Category
Department Stores
Working hours
Mon
9:30 am - 9:30 pm
Tue
9:30 am - 9:30 pm
Wed
9:30 am - 9:30 pm
Thu
9:30 am - 9:30 pm
Fri
9:30 am - 10:00 pm
Sat
9:30 am - 10:00 pm
Sun
10:00 am - 8:00 pm

T.J. Maxx reviews and complaints 1

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N
3:52 pm EST

T.J. Maxx - service

Hi,

I bought a plate from the back section of the store which are mostly broken or have scratches. This plate apparently had some scratches but I didn't study it. I bought it cause it was only $5.99 and I was just putting my candles. When I got home, I tried my candles and it didn't fit so 2 days after I returned it. The manager of TJ Maxx Santa Clara and the cashier refused to accept my return. They said it was old and used. They didn't even look at my receipt which was only 2 days old. This manager has this kind of attitude. She makes customers feel that they are not trustworthy, they are cheaters or scammers of whatever. TJ Maxx is a great company but you should hire people who knows how to deal with customers respectfully. She needs to be fired.

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Update by Nad Ferrer Ladue
Jan 15, 2019 4:06 pm EST

Btw, my complaint is against a lady manager. She is wearing glasses and seems to always look at customers with suspicion. The casher is also a lady cashier, Indian. She was on No. 6 booth when I came in at Jan. 15, 2019 at around 1.50 pm.

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