Carl's Jr.

I am writing to express my deep disappointment and frustration regarding an incident that took place at your restaurant on Tuesday, June 12. As a loyal customer, I have always appreciated the convenience and quality of your establishment. However, the recent handling of my order has left me extremely dissatisfied.

On that day, I went to the drive-thru with my friend to place our orders. I specifically requested a Beyond Famous Burger as I do not consume meat due to my religious beliefs as a Muslim. Unfortunately, despite my clear instructions, my order was prepared incorrectly and handed to me in the same bag as a meat-based burger. My friend even found her rude. This oversight could have been easily avoided with proper attention.

Upon discovering the mistake, I immediately returned to the restaurant to have my order corrected. To my surprise, instead of receiving assistance and understanding, I was met with rudeness and refusal to address the issue. You, [Manager's Name], were particularly dismissive and argumentative. I was taken aback by your response when you even went as far as suggesting that I had never visited your establishment before. I want to emphasize that I am a frequent customer, and my account history can attest to the numerous orders of the Beyond Famous Burger, cheese cakes, and visits I have made with my children.

I kindly request that you take prompt action to resolve this matter. Firstly, I expect a sincere apology for the disrespectful and unhelpful treatment I received during my visit. Furthermore, It is crucial that your staff receive proper training to prevent such mistakes from happening again, and that a more customer-focused approach is adopted when dealing with these situations.

I firmly believe that by addressing these concerns promptly, you can regain my trust in your establishment and ensure that other customers do not experience similar distressing incidents. I trust that you will treat this matter with the seriousness it deserves and take the necessary steps to improve the quality of service at your restaurant.

I eagerly await your response, outlining the actions you will take to address my concerns. Thank you for your attention to this matter.