Carl's Jr. reviews and complaints 1
View all 533 complaintsCarl's Jr. - Racial charged remark by store manager
On June 2nd I went to the drive through at the Carl's jr and West Covina, California off East. Workman Avenue. I ordered a number thirteen the Santa Fe combo. I pulled up to the thriving window got my food. I hopped on the freeway as I reached into the bag to get my burger. I pull it out I noticed that it's a Western Burger not my Santa Fe chicken sandwich. So I turned around went back to the store this time I actually walked in the restaurant came and stood at the counter. The manager in the kaki tan outfit to come over and speak with me when he came to speak with me he mumbled his words and spoke in a low voice. I explained to him what transpired I ordered a santa fe bugar and it was a western burger. So he asked the lady behind the counter in Spanish to make another burger. because this burger wasn't the correct one? I waited about 4 or 5 minutes and the lady behind the counter making the sandwiches states in spanish to her name is Lisette she's the one who handed me the bag and the drive-through. Who does this belong? The manager in the khaki tan outfit stated in Spanish "The morena". She chuckled and it's so did some of the patriots in the store. The girl turns around and looks at me and the lady behind the counter tells her to put the sandwich in a bag in spanish, so she puts it in a bag she hands it to me and I say thank you when I leave the store.
Desired outcome: I would like the manager in the store to be reprimanded for his poor behavior towards me as a customer and I would also like some compensation for for being insulted because of my nationality.
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