Ross Dress for Less

I am a visitor here in LA from Virginia for a few days to see my friends and Yesterday around 5:30 PM I entered to the store and Unfortunately I left my Micheal Kors purse inside the cart while I was checking items. For a while I did not check my cart as I was talking with my friends. Then after minutes I realized the cart is not there! At the same time I saw a security officer and I told her that my purse was here and I asked her if she had seen it. She said that she did not see it while she was passing me quickly! I got surprised how a security officer could ignore this incident. I went to customer Service to report it and asked to talk to manager on duty Karen Maya. Hopefully she was there and I reported the incident and asked to check the security camera. She didnt greet or smile or shoeing any sympathy! She keep doing her own job which was not emergency and refused to check the camera immediately. She wanted me to give her the exact time that it happened! I gave her an estimated time. After 10-15 minutes she decided to go and check camera! I was waiting around half an hour when she came and said she did not see any theft at store. It was shocking and I asked her if she is sure. She confirmed and I asked her if she could check the time that I entered to store with my big purse on my shoulder. Then she said she can not to do it cause she needs to wait for security officer who was on her break! She refused to check by herself and forced me to wait about one hour and half in store which made me so frustrated and tired. When I came and begged her to follow up my request as an emergency issue she was just starring with a mean look! I felt harrassed and discriminated. Around 2 hours passed and I did not have any idea why nobody is able to check the security camera. I called the police department and they said the camera needed to be checked first. I finally yield on manager and security that they need to put my emergency request in priority as a customer right instead of going to break or wasting time by walking around the store and do their regulars non emergency jobs. Finally the security officer went to the room and after one hour came out and I found out AFTER almost 3 hours that MY MK PURSE With valuable stuff inside GOT STOLEN by a woman who left the store with my purse 3 hours ago! I called the police officers and they came to the scene and they also were wondering why this camera check took so long! This is my concern as I really suffered physically and mentally as a 54 years old woman while I was waiting about 3 hours for this simple camera check! I got panic attack and my blood pressure was increased. Stores cameras should be revised to insure your employees are not harassing customers, wasting their time, and putting them in a high risk of serious health condition and all its side effects any way! The manager on duty, Karen Maya and store security officer on duty did not even say one apology to me! The LAPD report is [protected].