Home Depot reviews and complaints 1
View all 2388 complaintsHome Depot - loss prevention
On 9/21/2019 at 8:50 mountain time
Note that my boyfriend spends a lot of money at this store averaging a good 200-400 every other day, and is a regular at this store.
My boyfriend Hayden and his friend went to the store to get stuff for our house because we are trying to sell it. They went into the store and grabbed and electrical cart because Hayden's friend had just gone through one of the most traumatic car accidents of his life and is very lucky to still be alive. They began to shop in the store grabbing a few items and placing them in the cart. They start to notice a gentleman being weird. All of a sudden Hayden look down the isle they are in, and this gentleman blows a kiss towards Hayden. Hayden ignores the guy at first and continues his shopping. To there surprise in next isle as they where looking around at other item we needed for the house. This gentleman comes up behind Hayden and snatches the things Hayden was holding and throws them on the ground in front of them. He also proceeds to take the things that Hayden has in the cart and also tossing the items on the ground and asks them "do you guys intend on paying for this stuff?!". Hayden told him "yes we do!". The gentleman then asks Hayden and his friend "witch one of you are on top and witch one of you are on bottom?". Hayden stared to get a little defective at this point and asks the guy "what his problem is?". Then the gentleman still continuing to be rude starts to pick on Hayden friend saying that he has "meth sores" all over his face. Hayden friend is very insecure after his car accent where he almost lost his life and now is permanently disabled due to the accident he was involved in. So he was holding his hand to his face due to the scares he got due to the car accident. After all that Hayden and his friend begin to walk to the exit and the gentleman follows them stating that Hayden is "banned from home depot! And is not to come back" and tells them that "he took down my cars plates to my vehicle". Then from his key fob to his car pushes the horn button to his truck that was parked right next to our car. Hayden and his friend get into our car and come home.
Your loss prevention employee at this store was not only disrespectful to Hayden and his friend but was a bully that belittled two people that had no intention on doing anything wrong and was only there to shop like the loyal customer that Hayden is to this home depot store. They did not deserve to be treated like no one does by anyone. I thought that home depot had higher standards for there employees. But I am now starting to question the training and if home depots employees are not held to any standards, and can just treat innocent people like they are the dirt under there feet. This is wrong in so many ways and need to be handled imminently! There need to be some kind consequence for this employees actions and Hayden and his friend deserve an apologize or something.
If this issue is not resolved with in a reasonable time I will bring this to the media and the public so everyone can see how home depots employees can discriminate against the disabled and bully there customers when they are not doing anything wrong.
Any questions please feel free to contact me at [protected]
Thank you
Hannah Sagahon
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Once again HD's 3rd party declined a return I purchased an hour earlier. Part of the reason was that I purchased the item with a store credit. I would expect they would issue another store credit for the returned item. But NO. This is NOT the 1st time this has happened. I have shopped this location (Highland Hts., OH) since it was a Builders' Square, and spend quite a bit of $$ there (we have rental properties). I purchase gift cards in $2, 000 increments to use. I am through with HD - I'll drive the extra 8 miles to Lowes.