Public Storage reviews and complaints 1
View all 325 complaintsPublic Storage - Customer service
My significant other and I arrived at the Public Storage facility in Denver CO
We arrived at 8:48pm which we fully understand the access ends at 9pm, unloaded a car full of belongings that were very heavy and took an extended amount of time to unload. We got into the elevator at 8:58pm only for the elevator to inform us that they were officially closed. We were exiting the elevator when a women who I believe works in the office comes up and asked us what we were doing here. I kindly explained the situation and asked if she could let us up just for 10 minutes then we would leave. This women was the rudest person I have ever encountered. She told us no and that we needed to leave immediately. I apologized to the women and told her we understand but we just spent all this time unloading. She told us to leave the stuff on the carts and come back at 6am. These belongings are worth thousands of dollars and it was very careless to even bring that up. I informed the women of the value of the belongings and said I was not comfortable with that. She then asked us what we were doing all day and we should've done this sooner. That was the rudest way I have ever been spoken to. I am a hard worker with multiple jobs and this rude women showed no sympathy so we left.
Desired outcome: This employee needs to be properly disciplined and trained on customer service. I understand it was closing time but she did not need to speak to us in such a rude manner and make rude comments toward us as customers.
Latest Public Storage Reviews
Public storage/orange door insurance Beware!!! Moth infested facility — lost all of my antique rugs Renting from public storage Mixed Experiences with Public Storage Unprofessional, lazy, hap-hazard, irresponsible behavior of the employeeGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!