Wells Fargo reviews and complaints 1
View all 1721 complaintsWells Fargo - wells fargo denver should be fired
/name removed/ is a "relationship manager" at Wells Fargo. My company has put over $8, 000, 000.00 through Wells Fargo so far in 2008 and we are in the process of winding our accounts down and moving to another bank. After /name removed/ made an error in my account to the tune of roughly $82, 000.00, I told him I was going to his superiors. He responded by lowering all my charge amounts on my debit cards and changing my account status (all while charging upwards of $3, 000.00 per month in fees). I asked MULTIPLE times to be assigned another banker and when I asked him finally again in November, he said he was "shutting down my accounts." I am a valuable customer of Wells Fargo and I will assign a member of my staff to stay on this until he is reprimanded. In addition, /name removed/ MISREPRESENTED the nature of the accounts he was putting me in (including the massive fees) so he could get his small commission. A simple look into the accounts will demonstrate that there was no need for the accounts I was sold. He said it would be "around the same cost, but better service." Neither of these statements were true. Wells Fargo needs to monitor sales staff not only by sales numbers but honesty. An upgraded account is not worth losing a lifetime customer like my family. I will have my staff check in on /name removed/'s status at Wells Fargo every month until he is let go or reprimanded severely. In talking to other bankers in Denver and surrounding areas, they have agreed with me that he is unethical and should not be employed by your company. The problem, is his branch manager from what I have learned benefits from having strong numbers from him and is far too eager to look the other way. I am sending certified letters to every single branch manager in Colorado telling specifics about my experience with /name removed/. I am also telling other banks in Denver and all of their branch managers my experience with /name removed/ so when he is fired for doing dishonest things to another high valued customer at Wells Fargo, he will not be able to take advantage of another customer through another financial institution. I'm also contacting the Attorney General and the media. This is my public service so /name removed/ doesn't continue hurting customers at wells fargo.. /name removed/ was left several messages from me and never returned the calls.
My Desired Resolution:
I want /name removed/ to be repremanded and his boss to return my phone calls. I want to be notified when something is done. This has cost me tens of thousands of dollars and far too much of my valuable time.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Kelly, there is also another place to fight these miserable scums Th Attorney General of your state.
Good Luck . Grace H.
Timothy,
You deserve so much more, to be blessed, to be appreciated, by a Bank to whom you bring a huge amount of money.
I know from 1st hand experience they don't mind stealing here and there, creating escrow errors that snowball and end up costing home owners their homes, but your story is huge, and so very, very awful. I'm certain your business, if it brings in that kind of money, needs every single dollar brought in, to continue to meet overhead.
You are in my prayers. I've listed some contact information below. You probably have already contacted the right people, and the infomation I've listed is for the home mortgage executive office, but I'm hopeful that the more people contacted, the more likely you are to find the one person who will be qualified to fire /name removed/, and return the funds you've lost, plus.
Your story infuriates me. I believe what goes around come around. /name removed/ will learn a valuable lesson by losing a valuable customer. The Customer (they should be thanking their lucky stars you chose them for your banking needs) ALWAYS comes first.
EVERYONE WHO READS THIS BLOG: take a moment and contact the people below with your thoughts, and don't forget to include an e-mail to /name removed/ I'm sending him mine right now...
Now, here is my story, and some encouraging e-mails, and the contact information I promised.
God Bless Your Heart, and Good Luck.
Kelly L. Hansen
ctsmyhon@yahoo.com
**************************************************************************
You have blessed me with your success story. Can you imagine how many others will be encouraged, uplifted, and energized when they read your words?
I wish you would have been able to do the FOX interview! It sounds like God is using you by giving you so many opportunities to share your story! Very few people go to the forbearance table with a specific plan, a win-win for both the lender and the homeowner. That is key and something I never considered.
Both investors and lenders would most certainly warm to homeowners who calmly expect a successful resolution.
May I ask where you posted your story? I want to go the site and read it!
Now, I ask for your prayers. I lost possession of my home two weeks ago. Your letter, your warmth, delighted my being! Once again, PERFECT TIMING!
You've energized me to get your story out and get back to what I love doing. Thank you, Thank you, Thank you. I really love being thought of as a guardian angel. I so very much want God to be able to work through me. And I've prayed for specifically that just within the last few weeks. So wow, thanks so much for your affirmation. Hugs and Kisses to you, to your family, and may your holidays be filled with joy, and peace. Aaahhhhh. Sweet, sweet peace. God Bless You, all of you.
"." wrote:
Hi Kelly,
Where do I start? I read your letter to my family tonight (taking a deep breath with every new sentence) Thank you!
And yes, you can post any, and all of my stories. We're in this together.
The blog you posted saved our future! The key to ASC success was dealing with one individual, and after sending emails to Wells Fargo's President, V P, And CFO, I had a response in four days from ASC! My wife was the one who took the call that morning while I was out dropping off the kids at school, and when she called me on the road with the news which was:"We are calling you from the executive department of ASC, and are very sorry you have had to go through this, we are assigning you to an individual who is going to get things straight, and it doesn't get higher than this", I could not believe what I was hearing, something that we worked months on with nothing but confusion, misunderstandings, three months delinquent, then all of the sudden...this? It was like seeing 911 all over again, I don't believe what I'm seeing, and hearing!
I wept behind the wheel to the point of almost having to pull over, but continued driving because I needed to get home to my wife and hear it again in detail. As I walked through the door, I saw this look of disbelief in her eyes mixed with a joy I have not seen for a long, long time. When I sent those emails out, I never thought a reply was coming, but something happened. In the subject line of those emails read "Why do you want my home?" I proceeded to explain the 100's of horror stories written by ASC victims, and how they all sounded alike, as did mine. The one question they had to ask when contacting my wife that morning was "how did he get that email information?", and my wife's reply was "you can get almost anything off the internet these days", which is how I found you Kelly.
All I did was Google "ASC Complaints", and OMG, there you were, along with more than I could handle. Fox Television even contacted me based on a blog I submitted, and had been getting so many calls, yet mine stood out, and wanted to do a live interview with me at my home, but I had to decline, for that was the day we were to get the news on the Special Forbearance Option that was about to be put into motion. We got the forbearance, yet within a week, ASC called back, and based on a plan I suggested they use, was submitted to the investor, and they approved it three months ahead of schedule.
All of the delinquent payments were then rolled back into the loan, interest reduced, payments reduced, and the rest goes into the history books. I've got you to thank for this Kelly, and I have passed this info to others whom have contacted me, and told me that they are starting to move forward in a positive way. ASC has also told me that the plan I suggested they implement for us, will now be used in other situations. A plan that has never been used before. I'm a Realtor, suffering like everyone else, yet WAMU agreed to a loan mod on another property that I own, and worked so well, I had to tell ASC where they were falling short, and how this plan could make it a win, win situation for the both of us. 3% year one, 4.5%, year two, 5.7%, year three, and every year thereafter.
So there you go. It's snowballing, and God used you, as he has used me to help those who are at a total loss as to who to trust, and which direction to go. I still look back on that morning when I got that call from my wife, and immediately thought of you. I saved your blog in Microsoft word, and was able to retrieve it. I needed to say thank you over and over again. I'm a firm believer that when you do good for others, good comes back to you. You're a God send Kelly, and I owe so very much to you for what you have taught me. If not for that information I just happened to stumble across that day while on a last chance mission, our home would now be gone. A million hugs and kisses to you my dear, you to are a totally awesome person!
A wonderful Christmas to you and yours!
I believe in miracles Kelly, and whether you know it or not, God appointed you as my guardian Angel!
Warmest regards,
Jeff Taylor
----- Original Message -----
From: Kelly L. Hansen
To: classicdad@cox.net
Cc: Kelly L. Hansen
Sent: Friday, December 19, 2008 9:14 AM
Subject: i'm so happy for you! Thank you for your kind words - they mean more to me than you could know.
wow -- I can't tell you how much your kind words were needed today. 30 minutes ago, I said out loud (only my dog hears me) "God I HAVE to have some good news TODAY!" Your e-mail may have been written a few days ago, and I'm sorry I didn't get your voice mail, but God used you tonight, Jeff. Just knowing you took the time to write is awesome. You will just never know, honestly, what a blessing you are.
So many people are hurting, and your encouragement took a 200 lb load off my heart and gave me double the strength and motivation to keep reaching out.
People are so scared to trust anyone - and they should be. May I share your e-mail with others fighting to keep their homes -- and prayerfully SOME equity? I do understand if you aren't comfortable, and I promise I won't send it any further. I have to ask because I know what it would do for so many facing the same mind boggling struggles. So let me know if you are comfortable with passing along some smiles.
GOD BLESS YOUR HEART. I THANK GOD ABOVE THAT YOU WERE BLESSED WITH A POSITIVE OUTCOME.
If you have already written your story anywhere, I'd love to read it! I want to know (I promise I'll keep everything confidential) who finally cared enough to help a hurting homeowner!
Yes, I'm still in my home but now after Wells Fargo Bank dba Americas Servicing saga was all worked out, loan reinstated, $12, 000 credited to my mortgage account -- 20 days later my home was sold at a sheriff sale. I walked with eyes wide open smack dab into the middle of a foreclosure rescuer scam artist LLC. "Equity-Strippers." To just say just the very least, and leave you alone, they forged a Quit Claim from me to them, mortgaged my property to the max hat at one time had significant equity (for me) and now I'm fighting with
APPLE ASSETS LC
BEID: 3016292
DARRIN T. VOLK AND LARRY HEDENKAMP
9379 WEST 75TH STREET
OVERLAND PARK, KS 66204
under investigation for mortgage fraud, forgery, and sexual battery -- six identical cases in court at the same time all Quit Claim fraud, all forgery, but I'm still fighting just so exhausted. DEAR LORD, WHAT'S UP? I don't know where my story ended with you, but let me know if you want to hear anymore about the pain these lenders lovingly spread around -- if I were you and FINALLY had a happy ending, I sure would understand if you prefer to move on.
If I had a happy ending, well, I'd still stay very very deep in this. Too many people have too much to lose. And they are losing it.
Tonight I'm going to take my legal books away from this laptop, and pray a huge thank you for your happy ending. So, so nice.
Thanks for sharing.
"." wrote:
From: "."
To:
Subject: Thank You Kelly!
Date: Fri, 21 Nov 2008 22:19:47 -0800
Dearest Kelly,
I left you a voice mail this evening. Thank you!
I've passed along to other ASC victims, my success story, and your info. Thank you!
Your blog comments helped me save my home. Thank you!
You are a God send Kelly, Thank you so very much!
Your efforts were not in vein.
Kindest Regards,
Jeff Taylor / San Clemente, CA / [protected] :)
It is sad to hear that you have been victim of un-ethical practices by your bank. Wells Fargo is not non-profit, they are for extra-profit organization. You need to visit www.wellsfargosucks.com . you will find out un-ethical selling is culture of this bank. It appears that you are being ripped off. I recommend another bank for you . So many other banks are in Colorado like Bank of the West . May be online accounts at Bank of America at BOFA.COM etc. Goodluck !