Town Fair Tire Centers

Town Fair Tire should change their name to Town Scam Tire. Absolutely awful, do not go there. You will be sorry you did.

Charged about 165% of phone quote. Charged for services that they said were free. Purposely deceptive advertising and outright lying over the phone. Avoid.

I got a great deal on two new tires but I had to bring the car back three times to fix the balancing - and it's still not fixed. My steering wheel shakes when I hit 55 mph on the highway. I will bring my car back to another TFT to find out what the problem is. Clearly, the mechanics who worked on my car can't identify the problem they created or they broke something and don't want to fess up. What a shame. I have been going to TFT for years and have always been treated so well. Unfortunately, I can never go back to TFT again for any type of service because I don't trust them anymore. My wheels could go flying off my car and I could kill someone. I paid TFT with cash...I didn't make they try to cash a check three times.

Purchased tires last year-brought car in for front alignment [protected]. Was told we needed to purchase one new tire. Purchased tire they took car in back- of store to perform service. Drove car home in slow traffic on a busy road. Next time car driven was on highway-[protected]- windy morning 55 miles per hour- the hood came up and went over windshield. I feel they pulled hood release instead of parking brake release and never closed it properly. Total number of miles 7- since alignment. Car travels to N.J, travel time 21/2 hours 2-6 times a month never had this problem. When I called Earl he had the corporate rep contact me who basically said prove that we did pull the hood release and there must be a problem with the hood latches. Denied any responsibility and suggested that I should submit to my insurance for coverage of damages.We are now replacing the parts that were damaged, repairs are being covered out of our pocket.. Thankful that no one was injuried in our car or any car behind ours on the highway.

Town Fair Tire badly damaged all four wheels while installing new tires. Lug nuts not torqued properly, lousy job balancing tires. Only willing to pay partial costs to repair vehicle after months of waiting for them to contact you after agreeing to repair.

I think the major problem here is that everybody complaining about it and even the one guy kind of complimenting are failing to assert themselves with these employees. I have never had a problem with TFT and more problems with bigger name companies that of course do not exist around the NE area. If you do not check your vehicle as soon as they drive it out and you again assume responsibility of the keys you are just as liable as the worker. These guys do services to vehicles all day long and change tires all day long and nobody is perfect! Learn a little bit before you walk into a place and you will have no problems.

Purchased four new tires for my 2012 Toyota highlander on 10-29-13 and got four damaged wheels! They told me that they would order me four new factory oem wheels and then refused to order them! "BEWARE" OF TOWN FAIR TIRE SAUGUS MA. Save yourself alot of trouble and Go somewhere else period...

I have been through the same thing with the East Hartford CT store and the Rocky Hill CT Store. It will be "Pot Luck" if you happen to find a service technician that has the knowledge and cares enough to do the job right.

I'll kep this short. I went to Town Fair Tire in Raynham Ma and bought 4 new tires for my pickup. When I got my truck, it had no brakes. They broke the rear main brake line and would not take care of it. Had to drive it away with no brakes. I will never go back

I think there can be problems at the point-of-service level at Town Fair, but what I have found is the remarkable response this company gives to the customer at the headquarters level. I experienced this twice, once several years ago, and today following a call I just made to resolve an issue on a tire warranty.

I had gone Town Fair last week to have my snow tires (bought only last year; used just 4.5 mos.) mounted. They said the bead on one was bad and had to be replaced. They said the warranty didn't cover it and charged me $89 plus tax for a new one. Seethingly unhappy. I didn't ever want to go to Town Fair again.

It just didn't seem right to me. When I called Service this morning. The rep (Rich) looked up my file and resolved the issue immediately. It took all of 3 minutes! There was no tug of war. No, "Sorry, sir, but I can't . . ." Instead it was, "You've got a lifetime warranty on these anyway. We'll make a check for $89 right away . . ."
What service! It's unheard of. As I said, a few years back I had a point-of-service problem that was handled in the same efficient, sincere, customer-friendly way.
Believe me, I'm not exaggerating or easily impressed. Frankly, I'm pretty easy to "tick off"! Town Fair simply has the best service I've received on anything anywhere. You can say the rep. was simply following company policy. I'm sure he was. But it's more than just following a manual. His whole manner and approach was exemplary. You may be exceedingly frustrated at the outlet level. I know. Cool down and give customer service at HQ a try. My hunch is you're likely to be very pleasantly surprised.