Bob's Discount Furniture

Purchased couch, chair, ottoman and antique cabinet on 1/16/11. Paid in full at time of purchase because salesman did not tell me they only require 20% deposit and balance 5 days prior to delivery. Was not informed cabinet was "special order". In fact, I was told at time of purchase all items were in stock and could be delivered in 1-2 weeks. Scheduled delivery for end of January at time of purchase. Received automated call night prior to delivery confirming but asked to call to confirm someone would be home. Made several attempts but kept on hold for more than 1/2 hour each time by automated system. Finally got through to store only to find out that it would be a partial delivery. They claimed the cabinet was damaged in transit. They asked if I wanted the partial delivery or to wait for full shipment in February. I opted for February and was given a delivery date of 2/24/11. The partial delivery showed up anyway which I explained to the delivery men that it had been rescheduled and they left with no problem. I called the store and they told me they cancelled the delivery and didn't know why it had come. They again confirmed the 2/24/11 delivery but no call received on 2/23 as promised to confirm a time so I again called the store only to be told that the item was again damaged in transit. Would not have another for at least a month. I told them this was unacceptable and wanted to speak with a manager. I was told it was his day off. I insisted I speak with someone in charge. They told me call back tomorrow. I again insisted and was told I would speak with another manager. Hmm, I was conveniently disconnected while on hold. I called back and was put on hold to be transferred. The manager had a bad attitude from the start. Made no headway. Finally agreed to call me with more information the next day. The next day was a repeat of information from the day before. No delivery would be made. He hung up on me. I called the store and asked for his boss. They wouldn't tell me who that was only that he was on his day off. I asked for that person's boss was told they didn't know who that was. I asked for the name of the Regional Manager and they refused instead asking me what it was in regard to. I said I wanted to file a complaint. I insisted on the Regional Manager's name. Same runaround. I finally got his name but was told he wasn't in that office. I called corporate and was given yet another voicemail. Left a message but did not return my call. Called corporate again and told I couldn't reach anyone. I was offered to be connected with "Bob's secretary" and said she would take care of it. I again got voicemail. I left two messages with no return calls. Tried to call the salesman who was supposed to be tracking my order but was told it was his day off. Spoke again with the first manager who now tells me the item wasn't damaged this second time but that the factory hasn't been able to fill the order and they are still trying to fill orders from November, 2010. I suggested they not sell anymore of this cabinet until the factory can catch up but he poo pooed me. I asked that they give me the showroom cabinet until they can supply a new one. He said "that's not gonna happen". They knowingly sell items they can't deliver in a timely fashion. Because the store requires you to clear the room prior to delivery I had all my furniture removed by a junk dealer and have had no furniture since the first delivery date. Now it will be another 4-6 weeks! They don't care. Told me I should have taken the couch and chair. However, if I did that I have a feeling I would never receive the cabinet and since it was the cabinet that I built the room around I wouldn't want the rest of the furniture since one is brown and the other red and the cabinet is the only thing tying it together. Try returning the couch and chair when they tell me the cabinet has been discontinued! Have not received a new delivery date for March but doubt it will be available even then. Checked with Better Business Bureau. They have a rating of F. Lowest you can get! All websites I found have similar experiences. Shouldn't be allowed the fraudulent practice of selling items and taking payment when they can't meet their contractual obligations with the consumer. Obviously have worked out an automated system to protect them from all the complaints.

In November we ordered a livingroom set. It was due to come in within 6-8 weeks. Went to the store 5 weeks later and paid the balance. I asked then when it would be delivered and found out it would not be in until the middle of January. I was mad they did not call and let me know. I talked to our salesman Don 5 minutes later and he didn't believe it. He went on his computer and then told me the set would not be in until the end of February. Big difference in time. Talked to my husband and we decided to change sets. My husband is a retired contractor. He measured the downstairs for me and I brought the measurement with me to Bob's. Their sales person Rose then helped me. She measured everything to make sure it would fit through the door. She said the couch was only 36inches wide. Along comes delivery day. The loveseat is 41 inches wide and the couch in 44 inches wide. The couch has to be returned. We ordered another loveseat to be delivered that week. I spoke with their sales person Jamie. He said I would get a $53.00 refund and the check would be sent in the mail. That beings us to today(12/28/09). It's been over 10 days and no check. I just got off the phone and was informed that in order to receive the check Jamie had to request it from customer service which he did not do. Even after all this we were still going to get one more chair that matched the set. I was told that we could not just come in and pick up the chair in Orange. We would have to have it delivered and pay another delivery charge or we could go pick it up in Norwich(45 minutes from us) and not be charged for delivery. You would think that after all these screw ups that they would do something to correct all their mistakes. I would not recommend anyone to purchase anything from Bob's in Orange, Ct. since they no clue on how to conduct business. Nor do they have proper business ethics. Linda Miller