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CB Furniture Stores Bob's Discount Furniture Trying to utilize my protection plan, and was denied
Bob's Discount Furniture

Bob's Discount Furniture review: Trying to utilize my protection plan, and was denied

H
Author of the review
5:37 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I had purchased several items from this store. I also was convinced to purchase a protection plan. It has been two years since I made the purchase, but I still had the coverage. One item of furniture I bought, a rip on the back of the arm rest. I tried to utilize the SOOO called protection plan, only to be denied, coverage. I spent several weeks with a multitude of customer service agents and store associates. Only to be told that the damage is not covered. I feel cheated and disrespected as a customer and as a future customer. I will post about this issue, on social media, and warn people of the so called Goof protection they offer, is lemon, and is not worth the extra to pay. Lastly, I will express how all the furniture is subpar.

Claimed loss: Forte Gray Swivel Recliner

Desired outcome: Just wanted a replacement chair.

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  1. Bob's Discount Furniture Contacts

  2. Bob's Discount Furniture phone numbers
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    Customer Service
    +1 (860) 474-1000
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    Support
    +1 (209) 929-0840
    +1 (209) 929-0840
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    428 Tolland Turnpike, Manchester, Connecticut, 06042, United States
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    Mar 05, 2025
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Bob's Discount Furniture Category
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