Menu
For Business Write a review File a complaint
Bob's Discount Furniture Customer Service Phone, Email, Contacts

Bob's Discount Furniture
Reviews and Complaints

www.mybobs.com

Learn how the rating is calculated

2.1 22 Reviews 503 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Bob's Discount Furniture Complaints 503

ComplaintsBoard
J
5:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bob's Discount Furniture recliner - sofa. love seat, table

Bottom line is that this furniture is the worst quality. It is nothing but the worst piece of crap I have even seen. Sofa has been replaced, recliner has been replaced. One year later $500 recliner collapsed with my son in it. Called for service, got an appointment and they never showed. Trashed recliner because it became hazardous to our health. Sofa and love seat have both started to sag and rip and all within a year of their replacement. The icing on the cake is the coffee table color is starting to rub off. Spent thousands of dollars there. Mr. Bob, Fool me once shame on you because Lord knows you will never fool me and hopefully the public will see this before they purchase this garbage and thus save them from buying this junk furniture. How do you sleep at night and continue to air all those commercials for unsuspecting consumers. We work hard for our money and the only one laughing is you at us fools.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
N
N
NanetteH412
Brooklyn, US
Send a message
Apr 20, 2013 6:50 am EDT

I had no problems with buying my furniture at Bob's discount but once I got it i realized it was the worst piece of crap ever made. Every item I purchased from dining room, master bedroom to children's room has broken, chipped, etc. I purchased the warranty and the only thing it covered was when my son spilled scented oil on my dresser and the paint came completely off . My bed broke a short while after that and it was not covered. ARRGGHH. The frustration of spending your hard earned cash on garbage. Steer clear!

ComplaintsBoard
T
2:17 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bob's Discount Furniture customer care stinks!

I ordered a bedroom set for my daughter back early July. Initially I was pleased. The service folks were on time, the set looked nice. However, while assembling, they noticed that the drawer was broken. They assured me that it was a very simple process and I just called a number to order the part and the service men would come to fix. THAT WAS BACK IN JULY -ITS AUG (end)! They have given me nothing but the run around on scheduling an appointment and their customer service people are not responsive or responsible. Yesterday they were suppose to come and never did. In speaking to Mgr yesterday, she assured me the issue would be resolved however, I was later informed that the service men are now ONLY available 2 weeks from now! Bob's is awful with their customer care and I will never shop there again! Lots of options out there- simply not worth the time.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
C
C
Clark-Smith
Concord, US
Send a message
Aug 23, 2011 5:10 pm EDT

I am feeling your pain. We are both being tortured with Bob's evil customer non service monkeys. I too fell into the trap of Bob's Furniture. My special delivery was a living room set. The sectional was delivered with the sections in the different colors? I ordered sage. I received sage and mocha..Let me be clear some in mocha others in sage. Who orders that in different colors, I sent it back. I have been told for over four weeks my refund is coming. Today I Bob's told me the furniture never was returned. Can this be happening?

ComplaintsBoard
L
7:39 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Bob's Discount Furniture has left an official reply on this complaint.

Bob's Discount Furniture horrible construction and cheap materials make this store a rip off

We bought a “Ciera” couch from Bob’s Discount Furniture. Within 4 mos the frame was warped. Not just a little, but all out of whack. Horrible construction and cheap materials make this store a rip off! Really, this piece of junk makes Ikea look like Ethan Allen. Just awful stuff. Please somebody from Bob’s track me down and give me my money back! It’s hardly saving money if the item does not even last one year. He has some tenacity coming on T.V. and saying nobody can beat him…that’s because nobody else is selling furniture mad out of paper mache. Just outrageous.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
I
I
imelda75
Rutherford, US
Send a message
Oct 28, 2011 11:23 pm EDT

I guess the old saying "you get what you pay for" is really true. If something is too good to be true, it is! When you buy the same item twice in a year because it's poorly made and falls apart, you do not save, you end up spending more money! Consumers should report Bob's to BBB and inform other consumers not to make the same mistake.

ComplaintsBoard
L
7:27 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bob's Discount Furniture delivery

I ordered my furniture from the store in Poughkeepsie. It was delivered today. When it arrived the delivery person came to the door and looked in and said "oh it won't fit." I have had larger furniture deliver and there was never a problem. He was not even willing to try. he told me he would bring in the smaller pieces and leave the sofa outside and I could get someone else to move it in. I told them to take it back. I went to the store to get a refund and the store manager made no effort to make things right. I was so angry. I went to Davis Furniture, a local family owned business, and ordered new furniture for less and free delivery. They assured me there would be no problem with delivery. I have purchased from them before... I should have gone there first. I will never go back to Bob's again.Because of my issues they lost two more customers... my sister and my daughter. So when you think it's a good deal walk away go for quality and good customer service.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
angtas79
North Chelmsford, US
Send a message
Mar 03, 2010 11:06 am EST

I recently purchased a bedroom set for my young daughters and a living room set and have had to wait weeks and months for the peices to come in and they are being delivered at all different times because things are either backordered or damaged. My children's bedroom set was scheduled to be delivered (except for the bed frames because that was on backorder) and when the delivery men arrived they had a damaged desk that they could not leave, only mattresses, there was no box springs because the set did not state that you needed a box spring to support the mattresses, and the delivery men would not leave the loaner frames because I had no box springs...I had to order the box springs and then the following week they delivered the new desk, box springs, and the loaner frames...the actual bed frames are still backordered and it has a month since I made the purchase and they are not expecting the actual bed frames for about another month. Now to the living room set, I purshased the set that I liked, a sectional couch, coffee table, 2 end tables, and a pair of lamps...the sales lady said that the sectional was backordered for 2-3 weeks and the tables and lamps were backordered out even farther, I agreed to wait on the sectional but picked out new tables and lamps that were not on backorder. I paid for the living room set in full that day and have been waiting for a call from them about the delivery date. I finally got a call today that the sectional was in but the tables are now on backorder and I would have to wait a few more weeks for the tables but they would deliver the sectional next week. I am shocked at the fact that the tables that were in stock and paid for are now on backorder, I would think that they would put the tables aside until delivery seeing as how I already paid for them. I purshased the bedroom set and then the living room set a week later, if I would have known all those inconviences were going to happen with the bedroom set I would not have gone back there for my living room set..I have now just experienced the same inconviences with the living room set! I will never go back there and would not reccomend Bob's Furniture to anybody!

ComplaintsBoard
Z
6:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bob's Discount Furniture bedroom furnite

Furnite bubbles and scratches easily. Was not given at time of purchase the goof-proof protection kit to protect furniture from scratches. Therefore, furniture scratches easilhy. Furniture gets stuck to wall during times of extreme temperatures during summer, causing severe damage to walls. Example: when my dresser had to moved, a whole was caused in the wall. The plaster was stuck to the back of the mirror. When tried to file a claim, I was told that they would not replace furnture even though I paid insurance for 1-;year warranty.

Hide full review
ComplaintsBoard
B
2:41 pm EDT

Bob's Discount Furniture do not keep their word on claims

Over many years I have bought from Bob's Discount Furniture|. EVERY time the furniture has arrived damaged or they have damaged my home while they build the furniture in my room|. When I complained for the latest mess I got a run around for 8 months! When they claim to order parts, it is not true.. They do not follow up and they do not stand by their word on anything said|. I will never shop at Bob's again;. I would gladly pay more for furniture from a real store". I actually suspect they are having financial problems from all the prior posts and that they do not to make customers whole including me.. Watch out for them getting your money and not giving what you bought!

Hide full review
1 comment
Add a comment
G
G
Gsam
US
Send a message
Jul 29, 2017 10:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

In less than 5-years, the sofa is a peeling, horror. Bob's representative said there nothing they could do a year ago. I would never purchase a sofa from them again. Craftsmanship is terrible and you get what you pay for.

View 1 more photos
ComplaintsBoard
M
3:32 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bob's Discount Furniture bed bugs

We moved to a brand new appartment in January, and we also purchased every thing at Bob s Furniture. it was the worst experience ever; we have to call almost every day to get the furniture, we finally got the living room in March, 2 moths after. ever since we've been sleeping on that my husband when we wake up we've been having red spots in the arms specially and it's very scratchy. we thought we were allergic to the mattress fabric so i went and buy and mattress pad, and it didn t stop, until 2 two ago i found a giant BED BUG c rowling on my bed, i was so surprised. that s when i realized i purchased a bed with bed bugs in it. So i called them, they were vey rude, telling me they cant do anything about, they don t have bugs in their depot. I couldn t even talk to the manager. I am very desapointed, very angry!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
2:55 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bob's Discount Furniture broken furniture and no help

I bought a recliner and a double reclining couch. Within the first week the recliner had a huge rip between the fake leather trim and the side material on the outside of the arm. They came the next week and they fixed it. Very poorly. There is a huge indentation where it was sewn up.

Within another few weeks, a coil came loose in the back of the recliner, and the couch reliner would not open all the way. Then it became impossible to close the recliner from the open position unless you slipped off and then got down on your hands and knees to push it.

So, I called for repair. They were to come April 15th. They never showed up. I called back and they told me that I had the wrong date. It was April 22. They didn't show up. I called again, and I was sure to get a confirmation number and a name for this past Friday May 6th. Of course they did not come.

I have the year warrentee, as well as the goof proof guarentee. It makes sense now. If they never show up, then you can have as many promises as they want to give you. They do not honor anything at all.

Does anyone have any advice?

Many thanks!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
10:37 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bob's Discount Furniture not answering the phone

I bought a dinning room set at bobs ;When i looked it over i noticed that on a couple of chairs there were nicks . I tried to call Bobs and tell them. I got a girl at the desk who for one thing I could not understand her also she connected me to customer service. Well let me tell you I had to call back four times because they had me on hold for an half an hour each time. Finally when I asked her not to connect me to customer sevice she said she would have to send an e=mail to them. You know when people come to my house and ask where I got my furniture I guess I will tell them to go else where because if there is anything wrong with it you can't contact the store. I feel this is bad business if you can;t talk to a person about a problem. Its too bad they take your money and then forget about you.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
8:30 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Bob's Furniture has the cheapest furniture it falls apart, the products are mostly all Defected products. NEVER AGAIN! I will never recommend this store. I have been waiting 3 months for new furniture since they send damage items. Customer service the worst they just put u on hold then hang up on you. Thank god my sales rep gave me his cell phone that's how...

Read full review of Bob's Discount Furniture and 4 comments
ComplaintsBoard
C
10:18 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bob's Discount Furniture couch

I BOUGHT A COUCH SET AND CHAIR, GOT THE GOOFPROOF AND THE COUCH WAS DAMAGED JUST STARTED RIPPING ALL OVER, SO THEY BROUGHT A NEW ONE .6MONTHS LATER IT IS STARTING TO DO IT AGAIN, WOW, GOOFPROOF DOESN'T COVER IT TWICE, DID THEY EVER TELL YOU THAT, NEVER TOLD OR EXPLAINED TO ME ..SO THEY TELL ME THAT U CAN'T GET REPLACEMENTS FOR THE FURNITURE OR PARTs!so they send someone out to look at the couch, 3weeks later, i finally call them, now they suddenly have the parts and i have to pay for them wtf is that about ...

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
E
12:43 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bob's Discount Furniture junky furniture

In February, my husband and I picked out a bedroom set complete with lamps from Bob's. We explained to the salesman that we wouldnt be able to accept delivery until early March because we had a lot of work to do to the room. He made us feel comfortable and told us, no problem, there are plenty of sets in the warehouse. Well, when March came, I called to have the furniture delivered and was told that the set was on backorder until mid-April and the lamps were no longer available. We had no bed to sleep on and so we picked our second choice bedroom set instead. The delivery came about a week later with half of the 8 pieces broken. I sent 4 pieces back and a new delivery date was set. The next time the furniture came, 3 pieces were still broken. I am now awaiting delivery number 3 and still have no bed. It will not surprise me if the 3 pieces that come tomorrow are all broken. When you call customer service, they are very friendly and apologetic, but that doesnt help you get your complete bedroom set. Basically, Bob's furniture is cheaply made and I am sorry I ever started with them. Other companies dont make you pay in full before you receive your furniture. I am sure Bob's will eventually go out of business and I hope I stopped at least one person from buying anything from them.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
P
P
pobarjenkins
Minneapolis, US
Send a message
Mar 18, 2011 3:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Did you pay in full during your first visit?

And honestly by now I would've cancelled the entire order.

ComplaintsBoard
J
4:08 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bob's Discount Furniture service

I am a recent customer that have purchased a bedroom set from bobs discount furniture in nashua nh. I was shedule for the first week of march for my furniture to be deliverd to our home.we got a call the we are shedule to receive out furnitute on march 5th 2011 between 12p and 3p...we never received our furniture I called the explanation they had for me was when they cancelled feb 19th order they did not cancel all that way. In witch it does not make any sence because I never schedule anything for feb 19th. So therefor they reshedule me for march 10th as an emergency delivery. I go to check my tracking on bobs website and nothing comes up, I call the store they tell me there is nothing shedule for march 10th. They for the 4rth time they have rechedule me for the following week but that I will only be getting half my furniture and on march 31st I will receive the rest. This is not what I payed for . I am very upset with bobs service. This will be the last time I will be purchasing and kind of furniture from bobs store. I have cleared the bedroom 3times because they have said I will be receiving my furntiture as schedule, I have my 3 month old daugther sleeping in her car seat cuz I been unable to set up her crib to keep the bedroom clear. This store needs to step it up and do there job right because they are loosing a lot of customer and they just lost one. I have nothing good to say about there service.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
G
12:18 pm EST

Bob's Discount Furniture delivery is a joke

I went to Bobs Discount Furniture in Worcester, MA and purchased a Living room set and dining room set. The delivery was scheduled and I was informed that a courtesy call would be made the day before the delivery..I NEVER got such a call from them & when I tracked my delivery online it stated they would be at my house between 10A and 1P. They came at 830A & I had taken my son to school so I missed them and when I called to reschedule a VERY rude customer service person told me I had to wait for a whole week before I could get my furniture! I waited for a whole week and they didnt show up on scheduled day! When I called another very rude & very bored sounding representative stated that they did not have my delivery schedule on file! :upset I'm livid & I dont have any furniture in my home as I sold my old furniture! It's been 2 weeks of ***, sitting & eating on the floor!I HATE Bobs Furniture & I will NEVER shop there EVER! I dont know what to do...I paid them cash and they now tell me it will take about 2 weeks to get a refund! I'm going CRAZY!

Hide full review
1 comment
Add a comment
T
T
Trvkell
Cottonwood, Ca, US
Send a message
Mar 04, 2011 3:46 am EST

Take your crazy pills.
I would get the refund and tell them to stick it, ask for the corporate number and talk with them if the store has that many problems.

ComplaintsBoard
J
5:21 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bob's Discount Furniture defective

My husband and I furnished three entire rooms with Bob's in Stoughton, Mass., spending about $8, 000. At that time we also purchased one of Bob's inner spring mattresses, which after only a couple of years was collapsing. Bob's was great with coming out and verifying our problem and giving us a "store credit" for the full mattress cost of $600. So, in Jan 2010 we purchased an upgraded inner spring, the Black Label Euro Top, and now just over a year later the mattress is collapsing the same way, and my husband and I are small to average size. In May 2010, we relocated to Arizona where there are no Bob's stores, and when I called Bob's to advise them of this defect, they said they can't do anything because of "logistics"! So it does not matter to Bob's that this is the second faulty mattress they have sold us, because we live across the country, and have another faulty $900 mattress, we are out of luck! Their wonderful customer service was kind enough to say there's nothing they can do, and to contact the Blue Bell Mattress Company, which I might add they had NO information on! I am now advising all my family and friends that still live in New England to Boycott Bob's, if this is how they treat long time customers, with one of their known faulty products, then I want to save others the heartache that this has caused us. I have a bulging disk and sciatica and can no longer sleep on my own bed, and all Bob's can say is "sorry", well that's not good enough. I hope the $900 their refusing to return is worth it because I am going to make it my personal goal to make them lose as much business as possible!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
Y
Y
you_are_such_a_loser!
US
Send a message
May 21, 2014 1:57 pm EDT

You are ###ING ridiculous! You want them to send you a mattress across the entire country? Do you have any idea how much that costs? It's not their problem that you moved- if you want your mattress then go back and pick it up! What if you moved to another country, would you expect the same? They're a regional furniture company, not national or global! Thank god you're out of this state, one less idiot to have to deal with now!

S
S
scott1
Portsmouth, US
Send a message
Mar 05, 2011 2:34 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

We are having the same problem with the black lable euro however, only after 3 months... We live in portsmouth. Because the mattress protector they sold us failed and let a coffee stain through, they made us go through the protector company for mattress warantie. WEAK

ComplaintsBoard
M
3:13 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Purchased couch, chair, ottoman and antique cabinet on 1/16/11. Paid in full at time of purchase because salesman did not tell me they only require 20% deposit and balance 5 days prior to delivery. Was not informed cabinet was "special order". In fact, I was told at time of purchase all items were in stock and could be delivered in 1-2 weeks. Scheduled...

Read full review of Bob's Discount Furniture
ComplaintsBoard
I
4:31 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bob's Discount Furniture ignorance/miscommunication

I ordered a dresser for my mother to be delivered to a nursing home. I specifically stated to please have the gentlemen delivering the furniture to call me so that I would be there. I live 3 miles away. They delivered the furniture without specifically calling me, and on the slip it had my mother's name, not the nursing home. Which I specifically requested also. The salesman was on something, because, as I was explaining, he was just doing his own thing. He was downright ignorant. Won't be shopping at Bob's again.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
T
3:31 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Bob's Discount Furniture POOR QUALITY FURNITURE

I am posting this complaint after viewing numerous complaint's about my suspecting that the furniture was possibly of poor quality, when recently noticed the canopy attachments have become lose without being able to be tightened; noticed that the poles simply come right up and the internal wooden hole have no "ridges to come together to tighten" the poles which are causing them to just sit in without being screwed. I never did an inspection of the furniture, but instantly noticed after delivery "paint scraped off" on the mirror dresser.

I WILL BE CONTACTING THE STORE IF GOD PERMITTING TOMORROW AND FOLLOWING UP ON THE POSSIBLE OPTION OF REPLACEMENT NOT KNOWING IF WARRANTY WAS PURCHASED, IT WAS A GIFT.

I AM DEFINITELY NOT TRUSTING ANY SUPPOSE ALLEGATIONS OF THE FURNITURE BEING NEGLECTED WITH ALL THE POSTING OF DAMAGED FURNITURE BEING DELIVERED AS NEW, BESIDES THE FURNITURE WAS JUST DELIVERED ON: DECEMBER 23, 2010.
JUST ABOUT (2) MONTHS OLD.

GLORY TO GOD, FOR ALL THINGS WORK TOGETHER FOR GOOD. ROMANS 8:28

Hide full review
ComplaintsBoard
C
2:30 pm EST

Bob's Discount Furniture poor quality

Bought leather couch set, POOR Quality. It was wearing within weeks. Had 3 warranty issues...within 1 year (right outside of warranty window) rips EVERYWHERE. It's embarrassing to cover 1 year old couch set.Leather has continued to crack/wear EVERYWHERE. 3 years later and most of the couch is covered in wholes.

It is the most brittle/poor quality leather I have ever seen in my life.

Once it wears out, there is a hole, once there is a hole...it splits and splits even more.

All within 3 years? I would rather have vinyl! no joke

Never will I walk into that store again

Hide full review
2 comments
Add a comment
T
T
Tomen8r
Hooksett, US
Send a message
Mar 16, 2010 1:20 pm EDT

The wife and I moved from a three bedroom townhouse to a large home and needed to fill some space with furniture. We went to a brand new store in Salem, NH, called Bobs Furniture. Their second store opened days before and we heard good things. This was 2001. What a mistake!

We didn't know much about furniture. We end up spending several thousand dollars for junk, basically cord wood. After a year, everything was broken except for a sleeper couch, which wouldn't pull out anymore and lasted only six months longer. We wasted so much money on the cheap furniture. They ended up coming out to our home three times to fix things that kept on breaking.

Since then, we shop at Jordans, which is the anti-Bob. Nothing but quality from Jordans and Bernie/Phyls. The Jordans staff makes fun of Bobs, stating that they do indeed sell cord wood. You DO get what you pay for. If you are desperate, go to Bobs. If you want quality that lasts years, go elsewhere. Nothing but cheap junk is sold by Bobs. You can tell by their ad campaigns by what type of seller they are attracting. Don't make the mistake and go there. Buy quality or you will be sorry immediately.

A
A
AngryAngie
US
Send a message
Aug 23, 2010 2:37 pm EDT

My daughter was moving into her first apartment and went to Bob's Discount Funriture and found 3 rooms of furniture to purchase. (bedroom living room and dinning room selections) I was happy to purchase these to help her start a life in the new apartment. this was MArch 2010, Yesterday I spoke with the customer service representative for the first time and found her response not only cold, scripted, and unfriendly but patronizing and bordering on aggresive. My daughter has spent the months sice the purchase (which was paid in full upon ordering the items)taking hours off from her job to have delivery times changed/cancelled, furniture unavailable on back order, delivered damaged, delivered and not assembled correctly, and then repaired with a marker and glue stick. She was asked to contiue to return the most recent pieces of damaged furniture and take yet more time off to wait for delivery. Finally in July she was asked to settle for $550 settlement for compensation on over $4500 worth of furniture and all her time plus keeping the damaged pieces. She is a smart independent girl but not seasoned in the ways of corporate manipulation and was intimidated into accepting the deal but would need my Credit card number for the refund. I ask for written verification of this agreement and she and myself were refused. I was also refused to be given the name and/or contact information of the CS reps supervisor or corporate address. She did agree to give me her last name which I will respectfully withhold from this entry.

Anyone interested in starting action against this company and their corporate policies regarding customer service and their products quality please respond with suggestions. I live in the grater Boston area and know that local sports teams are used to advertise Bob's Furniture stores. I would them to be aware of the true nature of the company they are linked.

ComplaintsBoard
L
7:20 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bob's Discount Furniture sofa and love seat, box spring

Bought "leather blend" sofa and love seat that was delivered 11/25/09...Six month later top layer of fabric started to peel off..monitored fabric, just got worse. Called Bob's in Niantic, Ct in 11/10 to have it replaced..Instructed me to call Guardsman because I have the "goof proof"...they told me it was a warranty issue...by this time in December, warrenty was not in place. Customer Care would not help me, sent two technicans to my home and INSISTED it was damage from a animal...could not answer why it was only peeling off in some areas and not others. If I truly had an "animal", the furniture would be breaking apart every where, not just in certain areas. I have no animals or small children. The furniture was not in the sun. This technician Nick came to my home on 2/2 and started yelling at me that I have an animal somewhere in my home, proceeded to look around my home, their was no animal...I asked him "what am I to do now"?...stated "call Better Business Bureau". According to Stephanie, supervisor at Bob's Customer Care, I have no recourse. Payed the extra three hundred dollars for "goof proof" because I was told that if I had a problem with the furniture, it would be addressed. I know that Bob's has very "sub-standared" quality of furniture, that is why I purchased the "goof proof".. Paid over five thousnad dollars in purchased furniture at Bobs...My son's furniture is falling apart, the box spring to his queen sized bed as been replaced once and still is ripping on the bottom.. He now sleeps in the guest room until I can afford to buy him a decent mattress set.

I never in my wildest dreams thought this would happen, my furniture is deteroirating, my son no longer has his own bed and I have cryed, begged, and yelled at people out of frustration...

Can anyone please give me any idea of what to do next...?

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
P
P
phil Gerety
Hewitt, US
Send a message
May 13, 2011 7:38 pm EDT

Same story they refuse to fix damage to leater after kids party, Bob's Furniture who I bought the guardsman Elite (goof proof) policy from said that Guardsman should replace the leather panels under the policy. They are abusive, stalling, unhelpful I sent them pictures three times of the damage which they say they never recieved, they refused to send someone to look at the damage, and denied my claim after some heated conversation with a female Guardsman supervisor. Reason not cut through or torn so it was not covered.. I look foward to a Class Action Law suit to stop this abuse. Phil Gerety claim #[protected]

Bob's Discount Furniture Reviews 0

Looks like Bob's Discount Furniture has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Bob's Discount Furniture, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Bob's Discount Furniture

Screenshot Bob's Discount Furniture
Bob's Discount Furniture is a well-known furniture retailer that has been in business for over 25 years. With over 140 stores across the United States, Bob's Discount Furniture has become a go-to destination for those looking for affordable and stylish furniture options.

The company prides itself on offering high-quality furniture at a fraction of the cost of other retailers. Bob's Discount Furniture offers a wide variety of furniture options, including living room sets, bedroom sets, dining room sets, and home office furniture. The company also offers a range of mattresses and accessories to help customers create the perfect living space.

One of the things that sets Bob's Discount Furniture apart from other retailers is its commitment to customer service. The company offers a range of services to help customers find the perfect furniture for their home, including free design consultations and a 3D room planner tool. Bob's Discount Furniture also offers a variety of financing options to help customers afford the furniture they need.

In addition to its commitment to customer service, Bob's Discount Furniture is also committed to giving back to the community. The company has a charitable foundation that supports a range of causes, including children's health and education, animal welfare, and hunger relief.

Overall, Bob's Discount Furniture is a reliable and affordable option for those looking to furnish their home. With a wide variety of furniture options, excellent customer service, and a commitment to giving back to the community, it's no wonder that Bob's Discount Furniture has become a household name in the furniture industry.
Read full overview of Bob's Discount Furniture
How to file a complaint about Bob's Discount Furniture?

Here is a comprehensive guide on how to file a complaint against Bob's Discount Furniture on ComplaintsBoard.com:

1. Log in or Create an Account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one on the website.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Bob's Discount Furniture in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with the company. Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching Supporting Documents:
- Remember to attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint against Bob's Discount Furniture.

Overview of Bob's Discount Furniture complaint handling

Bob's Discount Furniture reviews first appeared on Complaints Board on Sep 24, 2007. The latest review Mixed Experiences with Bob's Discount Furniture was posted on Mar 30, 2024. The latest complaint missing foot on bed frame was resolved on Sep 15, 2015. Bob's Discount Furniture has an average consumer rating of 2 stars from 525 reviews. Bob's Discount Furniture has resolved 134 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
4.1
8762 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Bob's Discount Furniture Contacts

  2. Bob's Discount Furniture phone numbers
    +1 (800) 569-1284
    +1 (800) 569-1284
    +1 (860) 645-3208
    +1 (860) 645-3208
    +1 (860) 645-3200
    +1 (860) 645-3200
    Public Relations Director
    +1 (860) 214-1145
    +1 (860) 214-1145
    Recruiting Manager
    +1 (860) 812-1111
    +1 (860) 812-1111
    Customer Service
    +1 (860) 474-1000
    +1 (860) 474-1000
    Support
    +1 (209) 929-0840
    +1 (209) 929-0840
    More phone numbers
  3. Bob's Discount Furniture emails
  4. Bob's Discount Furniture address
    428 Tolland Turnpike, Manchester, Connecticut, 06042, United States
  5. Bob's Discount Furniture social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 29, 2024
  7. View all Bob's Discount Furniture contacts
Bob's Discount Furniture Category
Bob's Discount Furniture is ranked 18 among 372 companies in the Furniture Stores category

Most discussed Bob's Discount Furniture complaints

inferior merchandise
1
(opinions to this review)

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.