Bob's Discount Furniture

Customer # 2767444 Leslie Kimball We purchased the sofa and it was delivered 8-29-12. Within six months it had to be replaced because the springs were broken. Within the last few months the leather has been flaking off the sofa leaving bare spots. It is especially bad on one side where the headrest, arm rest and seat cushion have much of the leather gone. A sample of the material that flaked off was taken to the company with a concern that there could be a concern of cancer causing elements in the leather or material under the leather. The sofa is used by two senior citizens with no children living in the apartment causing extra wear and tear of furniture. The chair was also purchased at this time. Again the plastic has been peeling off. We would like a refund of the amount of the furniture.

I went there a few weeks ago to see if I could open a line of credit. I have been able to do so from my previous purchase there, before they switched to Wells Fargo. When I went to go find a sales person, ( weekday afternoon) I found a group of them in the middle of the floor hanging around talking. I waited a few minutes so I didn't interupt their conversation. Finally I asked one of them if I could apply for credit. I wrote down my information very clearly so they could read it. Seems to me that she couldn't be bothered, VERY unprofessional! As I watched her type in my information into the system to run my credit, I noticed she was rushing through the whole thing. A few minutes passed and she just said " NOPE! You're denied credit with us!" I was taken back by the way she said that to me. I was puzzled as to why I would possibly be denied ( I always pay my bills on time and always get approved for credit). I so happened to glance over at her screen and noticed that she misspelled my lastname. She clicked out of the window immediately, so I said to her that she misspelled my lastname, she then sighed and went back into the window. While I waited to see if she could call someone to check to see if my denial was because of her not typing in the correct info, she tells me that " It doesn't matter if your name is misspelled, they base it on your social security number". I said "ok, I guess I'll wait for the denial letter in the mail". UPDATE: I called both Wells Fargo and Transunion. Neither of them had any information/inquires on my credit file. CONCLUSION: DO NOT TRY TO APPLY FOR CREDIT AT BOB'S! Funny thing is I applied for credit at Ashley Furniture, APPROVED RIGHT AWAY! I WILL NEVER DO BUSINESS WITH BOB'S AGAIN, EVER!