Bob's Discount Furniture review: Shop elsewhere - you'll thank yourself later

I had two experiences with Bob's poor customer service and quality. The first time, I ordered a "Captain's Bed" for my son to replace his youth bed. This was to be his birthday present so I arranged to have it delivered while he was in school. I had already sold his bed to a neighbor, who came and got it early in the morning. The bed I purchased from Bob's allegedly would be "assembled on site" - I explained to the salesperson that we lived in a very old house with a very narrow staircase and slanted ceiling so it was important they brought it in disassembled and was put together in my son's room. He assured me that would be no problem. The day of delivery, the delivery persons brought in this captain's bed and I said, that's never going to fit up the stairs - it's supposed to be assembled upstairs. As the delivery persons were just that, they were not privy to what I'd been told. They called in, and handed me their phone - the person on the phone told me that yes, it would be assembled on site - that is, the separate drawers that go under the bed would be inserted but the actual bed frame was one piece. I said, that's not assembly! I told them I was told it would be no problem to get this to my son's room by the salesperson and either he wasn't listening and just wanted to make the sale, or he was an idiot and I refused to accept the purchase. To jump ahead, it took three months to get a refund - but in the meantime, my son came home from school to find he had no bed to sleep in. His other one was gone and his birthday surprise was trashed by Bob's Furniture's sleazy tactics. He spent a couple of weeks sleeping in his sleeping bag on his floor until I could get him a new bed at a reputable company. On another occasion, I purchased a couch that was delivered without any wrapping; two guys dragged it off the truck and put it in my living room. It wasn't until a few hours later I noticed it had dirty scuff marks from being in the truck (or warehouse?). I called to complain about this and they tried to sell me some upholstery cleaner. The stain never came out - I lived with it for five years when I finally put the couch in a yard sale. I will never buy anything from them ever again. Absolutely the worst customer service of any company I've ever dealt with. Their "discount" is not worth it. You pay peanuts, you get monkeys, as the saying goes.