Bob's Discount Furniture’s earns a 2.1-star rating from 525 reviews, showing that the majority of furniture shoppers are somewhat dissatisfied with their purchases.
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horrible expierence
My boyfriend and I bought a house two months ago and purchased our Bobs furniture a month before we moved into the house. I spent close to $5000.00, a new bedroom set and my entire living room. The first delivery was fine and great no problems. Furniture came new and the crew was nice and did a good job. However our Media Center was on backorder for 2 months! Each time I called they told me next week next, that went on for the entire month of June. I finally got my media center last friday, but not before arguing with them of why they cant schedule the delievery when I'm home, they said because their computer schedules everything they have no control on the schedule, needless to say I have to have my boyfriends mother at my house at 730am and wait for the table to come. When I got home, the table was full of dust, the draw was broken, had scratches and a dent in it along with a heavy duty staple hanging out the bottom. So I called and demanded a new table, which was fine they said ok you'll have it next week. So that was solved.
Now my bed, after 3 weeks of having it the middle slat on the bottom snapped. I called for them to come replace it, so they came this past thursday. When the tech came he had the wrong piece and in front of my boyfriend tried jamming it into the mail side rail and then sawed off a piece of the middle slat to make it smaller to fit. On top of that put scratches and chips in the bed. Ok so the slat was fixed, but then two nights later the bed collapsed completely while sleeping in it on the side where the tech was working! I couldnt believe my bed on basically on the floor. So after calling and arguing with Customer Service after an hour they said they will send out a tech next week, next week?!?! We're sleeping on the floor! So I called back again and spoke to a supervisor he pushed up the Tech to Wednesday, but I mean come on I want a new bed, I dont want this one fixed, they obviously dont know how to fix it right, cause they just made it worse! So I had to threaten them with a Lawyer and the Better Business Bureau for them to put me through to the Corporate Office and the guy on the phone said I will have a new bed in my house by Thursday. I went through so much crap and so many headaches with their stupid customer service and stupid policies. When your furniture break because your tech didnt know what he was doing you give the customer what they want period! Especially when its only 2 months old and the customer spends $5000 in your store!
The complaint has been investigated and resolved to the customer’s satisfaction.
mattress
In 2002 I purchased a mattress set from Bob’s Discount Furniture. In 2004 that same mattress set was deemed defective and Bob’s came to my home and replaced the mattress. Five years later in January of 2009 the second mattress was deemed defective by a technician and once again Bob’s issued a store credit and allowed me to pick out a new mattress. I visited the store and picked out what I was told was a quality mattress. This past weekend a technician was again dispatched to my home and Wade determined that the mattress placed in my home 6 months ago was also defective with a 2” depression.
In speaking to Bob’s customer service department on Saturday July 18th I was told the options available to me. They included issuing a store credit which would enable me to visit the store to pick out a new mattress set and coordinate a delivery time. I asked for Bob’s to come to my home to remove the mattress set and issue me a full refund; I was denied. The CSR, Marlene indicated that she was authorized to issue refunds only. When asked to speak to her manager, Candice, I was told the same. Marlene indicated that Candice was the top manager of the department and would not authorize a store refund.
Marlene went on further to say that the first mattress replaced in 2004 was not even inspected by technician. I rebutted with the directions I was given in 2004, to take a broom handle, lay across the bed so the depression was in the center of the handle, measure the depth of the depression and send in the results. This was done and the mattress was replaced. Marlene further detailed to me that the warrantee from the first mattress set was carried over the course of the past 7 years and applied to each subsequent replacement.
I did not speak to Candice directly as I was told by Marlene that Candice would not offer anything more nor a refund. Marlene did in act say she felt my frustration and request for a full refund. I simply do not want another Bob’s Discount Furniture mattress set delivered to this house. Within 7 years 3 mattress sets have been deemed defective. At some point, the time being now, this must end. It is now my understanding that I have 2 weeks to take advantage of the store credit offer. Two weeks and counting to resolve this matter with Bob’s.
I am frustrated beyond believe and facing the fact that I will be out of $699 for the mattress and $280 for the box spring. Given the set of circumstances, I feel Bob’s should do the right thing and refund the amount spent on the mattress and box spring. They have not achieved a level of respect as a retailer which provides superior or even great products. The third time was not the charm. Over the past 7 years too much of my time, personal and professional, has been given to Bob’s in trying to reach a mutual satisfactory resolution.
The complaint has been investigated and resolved to the customer’s satisfaction.
About a year and a half ago I purchased the bob o pedic and right away we had problems with it! it was sinking and uncomfortable.The bed i also purchased was crap too! the foot post came off as well as a piece on the headboard. I called customer service and no one would ever get back to me. i went into the store that i purchased my furniture and was told that the manager was not there and that she would call me the next day. no call. i went in again and met the manager. i was then told that someone from corp would call me...no call! so i decided to call bob himself at corp office. I left a message on his voicemail and within 3 hrs i got a return call from his secratary. she was very sweet i must say. she said it was very unlike the bob o pedic to do that so she sent a new one and had the bed fixed. then about 4 months later the bed started to sink again and was indented on one of the corners that the delivery guy said was just from the cold and would go away. now my bf and i weigh around 185 each so there is no reason for this to happen again. i called again and was told i could go pick out a diff mattress i did and this will now be my 3rd time of crappy bob beds! I cant remember the name of the mattress i got this last time but it not only is sinking to the point were the middle of the bed looks like a mountain but it is lumpy all over the bed. i feel like we havent had a good night sleep in a year. i even went out and got a down feather bed to try and help and it didnt it just made it all worse. Im not happy and am waiting for a returned call again. this time i just want my money back and will go some place else!
Hi - My name is Kalley and I'm contacting you on behalf of Bob's Discount Furniture. We're sorry you had a disappointing experience, but we're glad we got in touch with you and were able to correct the situation. Customer satisfaction is of the utmost importance to us and we hope you'll give us another shot in the future.
desk delivered damaged
Have bunk beds purchased at Bob's a few years ago...went back to purchase matching desk, and did so immediately. Desk was delivered damaged, and a new desk was to be delivered the following week. No call, no desk! When I called, a new delivery date was set. On that date, I received a call, telling me VERY rudely that the desk had been discontinued and that my only option was to keep the damaged desk, or return it. I told them that undiscounted, the desk was not worth it (chipped corners, drawers that didn't slide...a floor model, I was told), and to please pick it up. They arrived within 10 minutes to retreive their desk. When I called customer service to inquire as to why I had not been informed that the desk had been "discontinued", I was dealt with in the most trivial and rude fashion. I sent an e-mail to their regional offices, and was told that they INDEED had desks, undamaged, in their warehouse facility, and I would receive a call the following day to get a new, undamaged one. Not only am I still waiting for this phone call (for about 2 months), I amstill being billed for a desk that I do not have!
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi Carla –
I'm sorry to hear you’re having a disappointing experience. My name is Kalley and I am contacting you on behalf of Bob’s Discount Furniture. I know you’ve been in touch with customer service previously, but I assure you customer satisfaction is truly a top priority for us. If possible, it would be great if you could send me your contact information and we’ll reach out to you directly. We appreciate hearing customer feedback and hope that you'll give us a chance to get this situation corrected.
carpet beetles in couch
My kids bought a couch at Bob's Furniture. The first two came in damaged and finally the third couch was ok. In three months the living room was infested with carpet beetles. The exterminator said that they were definitely in the couch as when he went to kill them they crawled back into the couch. Bob's will NOT stand by their furniture. However someone told me that a place where she worked had a Bob's couch dellived also and it was filled with bugs. They did take it back. They will not give us back our money. We had to throw away 2 carpets, bomb the apartment, bring all the clothes to the dry cleaner and stay in a hotel for two nights until it was safe to go back.
The complaint has been investigated and resolved to the customer’s satisfaction.
Wow, thats awfull. They should at least give you a refund, could you have the exterminator write a letter for you stating it was the couch? Did you keep all of your receipts, including hotel, bug bombs, exterminator, dry cleaners, and the charge for the couch, if so and you could get the exterminater to write the letter for you, it sounds like you have a real good law suite on your hand and you have a great chance to win, plus get the court cost back, if you have all of the for mentioned "ducks in a row"
what are carpet beatles, are they all over in the usa or just certin parts?
Overcharged for Products Purchased
I recently made a large purchase at the new Bob's discount store in Yonkers, New York. My purchase included a dining room set, a living room set (with tables), and a bedroom set. The total for my purchase was $4400. At the time of the purchase I thought it sounded reasonable because it was so a large purchase and I also trusted that they were giving me a...
Read full review of Bob's Discount Furniture and 5 commentscrap for furniture
This company should be shut down...the products are made of balsa wood...While I was shopping there (wife's idea), I walked by a bedroom piece of furniture and the whole top part just fell off.. ALL the salesmen just scattered and went out of sight...If I could picket the place I would just so other unaware customers would not be suckered...Everything that was bought there from our freinds was returned at some point...Discount my A_ _ ! If I didn't have a new 59" TV that I love, there would be holes in the screen from each time his commercial came on... Bob belongs in the same room as that "Maze" guy that sells cleaning products...with the key thrown away...
The complaint has been investigated and resolved to the customer’s satisfaction.
PS: if only Bob went the way of Billy Mays, the world would be a better place.
Any company that calls it's furniture "Bob-O-Pedic", "Bob-O-Lounger" is "Bob-O-Garbage".
The givaway is in their inane commercials which make me want to committ mayhem on that grinning [censored] and that blond vapid monkey woman.
Yeah.. their furniture is "Untouchable" all right, touch it and catch a freakin virus from Bob.
unassembled furniture rip off
I purchased an electric fireplace media center. It was not cheap! We paid $600 for it, and it is a lovely looking piece of furniture. The salesman told us we would have to install the firebox into the mantel. He said this 2 to 3 times, so we would not expect a fully assembled fireplace.
However, our good salesman neglected to say the mantel would not be assembled.
So, after waiting 3 weeks (the store carries no stock except for damaged goods in their 'pit.') for it to be shipped from their main warehouse, we went to pick up the item and much to our chagrin, the warehouse person drops 2 boxes into the pickup truck. I asked where the mantel was. He kicked one of the boxes and grunted 'here.'
I went inside. I was told that this was a 'flat pack' purchase. I calmly stated that I expected to put a firebox into an assembled mantel. No, no, no, that was wrong, I was rather rudely informed.
When I began to explain what I understood the purchase to be, the young lady became rather indignant stating that I had to take it as it is.
So...I took the pieces in the boxes, because I wanted this fireplace.
However, next time I want to purchase 'flat pack' furniture, I will NOT spend $600, and I'm sure my 'flat pack' furniture purchase will be made at IKEA or Christmas Tree Shop.
It took me about 4 hours to assemble this (with assistance holding parts). I do not believe it was meant for the average consumer to put together.
Bob's is a rip-off. The minute they get your money, they treat you very different.
I would not recommend this store to anyone.
-mary
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi Mary –
My name is Christina and I'm contacting you on behalf of Bob's Discount Furniture. I'm so sorry to hear you had a disappointing experience. Customer service is truly a top priority for us and I’d like to help out if I can. I know you’ve been in touch with customer service, but I’d encourage you to reach out to our team directly at [protected] x1, and see if there is anything we can do. We appreciate hearing from customers and hope that you'll give us another shot.
broken sofa
Bought a sofa from Bob's Discount Furniture. The frame broke within 2 years. called Gardsman only to be told a claim could not be filed over the phone, they had to send me forms. I filled out the forms and sent them back only to be denied because "claim was not filed within 5 days of mishap.Got no where with either Bob's or Guardsman. Try calling for service and you get put in a loop on the phone. Try to contact corporate office, you are put back into the same loop try the internet NO WAY how doyou contact Bob for service or even to have him make good his promises in his TV ad's. Bob won best retailer for 2008. Look out if this is as good as it gets.
The complaint has been investigated and resolved to the customer’s satisfaction.
This same thing happened to me with Guardsman...This company is a fraud.
Hi –
My name is Christina and I'm contacting you on behalf of Bob's Discount Furniture. Your feedback is truly valued and I'm so sorry to hear you had a disappointing experience with your sofa from Bob’s. Customer service is truly a top priority for us and I’d like to help out if I can. I know you’ve been in touch with customer service multiple times, but I’d encourage you to reach out to our team directly at [protected] x1, they’re anxious to work with you to resolve the situation.
bed bugs
I had bought a mattress and boxspring from Bobs in CT. Soon after I started getting what I thought was a rash. So I didn't think much of it. One night I was laying in bed watching TV and I saw a little black bug on top of my sheets so I got a tissue and went to kill it and it turned into blood. I knew what it was right away. I cryed all night. The next...
Read full review of Bob's Discount Furniture and 6 commentsrecieved damaged ripped sofa set
My wife and mother went into Bob's to buy furniture, sales man named Angel Concepcion was very rude to them from beginning to end then the Furniture that was received was damaged spoke with the store manager at that location Vincent Davis very rude and all was said that Bob's has been in business for 18 years and My situation wouldn't put it out of business We the customers put Bob's Furniture in business and we the customers can put him out of business he needs to go back to core values of treating customers right Bob do what you have to do to get it right or you will become a memory in an furniture conversation "Where did you get that furniture", "oh At Bob's but hes out of business now guess he didn't his customers right." "Yup that's right Customers are a core of all business!
The complaint has been investigated and resolved to the customer’s satisfaction.
Everything bad said about Bob's stores is true and I have experienced it all.Bad delivery people, damaged furniture repaired to look new, poor quality finish that chips off at the slightest touch. Stay away from them. Better yet go to one of their stores and give them grief.
Hi Trucker77
My name is Kalley and I'm contacting you on behalf of Bob's Discount Furniture. I'm so sorry to hear you had a disappointing experience. Customer service is a top priority for us and, as you mention in your post, core to our business. I'd like to help out if I can - have you been in touch with one of our customer service representatives yet? Our team can be reached at [protected] x1 and is happy to help out. Thank you for your feedback - we appreciate hearing from customers and hope that you'll give us another shot.
quality of furniture/poor customerservice
I went to Bobs to purchase`a dinette set and a bedroom set. Upon the first delivery the driver arrive with the dinette set and half the bedroom set. The Furniture is definitely is of poor quality, cheap is an understatement. When I called customer service, because the store will no longer deal with you after they have your money. I got 10 stories from 8...
Read full review of Bob's Discount Furniture and 25 commentssafegaurd protection
Purchased high dark wood cherry kitchen table with the built in leaf inside back in 2005. YOu can walk by it and the screws from the chairs would just fall out.
Well I finally opened the table up wiht the help of 6 of my adult friends, we were able to use the that extra piece to make the table larger. For years I would call up and they kept givning me an accuss, oh the wood swelled up.. Its Winter. ..
Well make a long story short, No one is willing to help me, open the table and tuck the leaf back in .. My table is stuck and wont open...
BOB DISCOUNT SPEAKS FOR ITS NAME.. POOR QUIALITY, POOR CUSTOMER SERVICES,
he stands by nothing but your money..
I will NEVER buy anything from them again..
also purchease a living room set.. I wont even tell you about that case..
Signed very UNHAPPY and UNSATISIFIED CUSTOMER
Now my mom bought bedroom set with 3months.. and last nite the post at the end of the bed came off.. hmm.. and noticed a knick on the frame..
I aslo had a tech come to my house twice, the first guy was very rude unprofessional to me.. He had the nerve to ask me why did I buy the furnture.. .. why this? and why that? Well I told him to get the #$#% of my house, and I called BOBs imeediatly.. The second guy came a week later and passed the buck over to safe garud athat I had to make a claim.. ..
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello,
I have a case in New York where an infant was bitten by bed bugs
from a couch bought from Bob's. Any chance you would give me
an affidavit of your experience with them?
It would help the child and help in the suit against Bob's?
margiottalaw@msn.com
Paul Margiotta
i buy a set furniture infct whit bet bugs now my house is infect wiht bet bug its a thousand of that orrible bugs
after making my first bob's discount furniture purchase, i now have bed bugs infested in my home. in my entire life, i have NEVER had a bed bug problem until the Bob's furniture entered my home. I believe the increase in bed bug infestation is directly related to Bob's furniture products being purchased from when they first went into business. The company should be mandated to fumigate properly to stop their intense cause of bed bug problems whereever their product resides.
bad quality!
After many purchases including my 81 year old mom that sleeps on a down mattress including my 20 year old daughter bought about 5 years ago you would think Bobs cared? Well there motto is after the purchase you own it! Furniture also! Couldn't resist buying 2 sets in 2 years.(DUHHH) We found padding inside moving around causing bulging all over! I bet your now thinking we are 300 LBS. and that is what happens. Guess what? My 20 year old weighs 105 LBS. and my mom weighs about 135 LBS. My wife And I are both less than 200 LBS. and Bob says our furniture even with the warranty claims I need too contact the manufacturer!? I gave up after months of his snotty people in his out of town help! GOOD LUCK too anyone with problems.
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a dinette set and a bedroom set back in February. 1st problem they delivered everything but my mirror and dresser. So I go to the store and was told "your sales rep screwed up" by a manager who seemed very nice. He assured me my stuff would be delivered on Saturday, so I call on Friday and confirm my delivery, they had no idea what I was talking about. Guess what when I went to the store the last time, I had that manager sign my paper and gave me a copy of my original order. They ended up giving me my delivery charge of $169 back. They finally delivered it and everything was fine until...
This past Friday, my bed came down. The whole weekend I scraped my hand trying to lift the box spring back up on the frame. Came down when me and my 5 year old was in the bed, my 5 year old was sick so I let her sleep with me. Then it came down with my 4 month old niece in the bed, a 4 month old. Thankfully no one was injured but still. I called them today since I have the Goof Proof Plan and the customer service rep tried to tell me the earliest she has is next Tuesday. I told her I have been sleeping on the couch and I refuse to sleep on the couch until next week. She gave me a date of Thursday, I am going to have my brother be there. I read from someone who commented that when they came, they just inspected and I confirmed with the customer service rep that they are going to see if they can fix it or they can take it and give me a new one. This is crazy. I WOULD NEVER EVER ORDER ANYTHING FROM THEM EVER AGAIN!
ww bobs what a scam place, brought a warranty 5 yrs after 3 yrs they tell me i have to pay its not there fault, hello what did i buy i am taking them to court about this .. please do not buy at this store its put together with bubble gum and glue the lowest level of stuff u can buy. contact me ill tell you more about this rip off store agoodfella13@aol.com
terrible customer service
They are liars! You would think in this horrible economy they would be kissing your feet! I recently went to bobs to buy a new bedroom set, and mattress for our new apartment. First he told me all the parts were all in stock. Then he told me it could be at my new apartment the day I moved in (Saturday). We decided it was perfect and went forward and bought it. Once my boyfriend signed the paperwork, his whole story changed. All the parts were not in stock and it would not be shipped until later on the following week! He was a complete liar! Make sure you get the correct story before you sign anything!
The complaint has been investigated and resolved to the customer’s satisfaction.
Keep in mind Bobs is one of the few furniture stores in ma who LEGALLY re-sells used mattresses thats why they require the mattress has no stains when you return it ...look it up... beware.
leather love seat and sofa
So I decided to get a "leather" love seat and sofa from Bobs...When they shipped the furniture they didn't mentioned or measure the doors to see IF they would fit...Wouldn't you assume that they would have more knowledge in regards to helping you out with measurements. Or at least advise IF IT"S POSSIBLE!
Ohhh no no no they wedged the love seat and sofa though a 32" door when the furniture is 35". They ripped parts of the leather, broke the back portion of the love seat "frame". AND chipped my doorway...
I called to see if a "Tech" would come and see if it's possible to fix and not send them back... I just said hell with it...and wanted to see if they had something else. Nothing I wanted would fit through my door, all measurements are too big. I just want my money back……
Wouldn’t you assume that they would try to help you find something similar or something that would fit? NOPE, they didn’t care, I assumed since times are tough now they would TRY to accommodate me with something… NOPE no interest.
I said…”I want my money and I do not want to deal with this POOR service…… did they care... NOPE!
Best part! They didn’t refund everything I paid for the Love Seat and Sofa…..They said that they would charge me for the delivery since it was not a manufacturing damage? WHAT! …..THEY DAMAGED IT WHEN THEY WEDGED IN THE DOOR……
So my question … How do I get my money for delivery back?
I have pictures to prove they ripped it before returning it!
The complaint has been investigated and resolved to the customer’s satisfaction.
which sofa did you order? I am thinkng about getting a sofa/ love seat from Bobs also, but will have the same problem as you... I called and they said the door should be 35" wide. Most of the sofas looked like their measurements were larger than 35" wide though. I'm thinking of ordering the McKenna since its the smallest one.
Quality of Purchase
I purchased a sofa and an over sized chair on special order from Bobs. The order came later then noted, and the quality of the sofa is terrible. Along side of that I purchased the high cherry table with 8chairs. I spent alot of money there.
Sofa and chair bows when you sit in it. I have called several times for them to come out and fix it. they claim that there is nothing wrong with the structure and it is wear and tear. Well I am the only one who lives there part time. They came out and said nothing that we can do . I had to go to home depot and buy plywood to put in the sofa it helped somewhat with bowing but the cushions DO NOT HOLD there form. Very cheap.
Now the table, the chairs were wabbly and shakey. Occacssionaly some screws would fall out on there own, with out people sititng on it. I finally decided to expand the table for the first time this weekend. it took 6 adults to get the table opened.
I am very unhappy about the products and services of BOB DISCOUNT FURNTURE..
BUYER BEWARE*
The complaint has been investigated and resolved to the customer’s satisfaction.
refund
I purchased furniture from "BOB'S' that was a special order. It was delivered on 06-07-08. I immediately had to call the same day with a problem and subsecently 2 other times within 90 day's. The furniture was sent back due to defect's which could not be rectified, I.E. we no longer carry this item"LANE", to you can come in and select something different...
Read full review of Bob's Discount Furniture and 2 commentscompany is a joke
I wish I had found these reviews prior to going to Bob's Discount Furniture. I have never received such awful customer service-especially now when they should be appreciating any business they can get! I got my table set home, only to open it up the next day to find the wrong color was enclosed-even though correct color noted on box. I was basically told it was my fault for not checking sooner, then told they could not come exchange it. Once they finally "did me the favor" of putting in the exchange, I actually had to PAY and additional fee to have the incorrect one taken away, and correct one brought. I could not return it, because I would only get a store credit, for an item that was incorrect on their end! I paid the fee, as a credit to a store I will NEVER set foot in again would be worthless, so I might as well try and get something out of my horrible experience!
awful experience
Bobs furniture *** they ruined my furniture and my wood floors when delivering my couches, tables and bedroom set over 3, 000 worth i think they suck fat *** and id rather go to cardi's i think when they do the commercials the lady in the commercial *** bobs *** on the bobopedic hahahaha they yelled and screamed at us upon delivery cause they delivered my furniture in the poring rain with no cover on the furniture i think that bob should suck everyones *** who he *** over the stuffs cheap in price cause the furniture.
I contemplated purchasing, ads seem too good to be true... perhaps he should focus on quality and customer service and lose the annoying skirt "cat" and I do mean annoying; she adds nothing to the commercials except blatant dumb blond "duh" stupidity, and am sure she rakes in a bundle... focus, focus on customer and quality... the commercials are totally gag city and are designed for a child mind set; kind of makes us seasoned folks feel like we are in grade school, probably because the skirt "cat" (who they really need to lose or revamp) was a former school teacher... glad I read these reviews.
The complaint has been investigated and resolved to the customer’s satisfaction.
defective furniture
I ordered an electric fireplace from Bob's, to be delivered which was mandated, would not allow me to pick up this piece. Came to my house damaged, door was warped. Speaking to their delivery men was difficult, especially since they spoke little English. They put me in touch with their "Customer Service" department, they wanted to send a repair man to fix, I told them I wanted a new piece, the door was defective. After discussing at length, they agreed to send me a new one. On the following Saturday, delivery was scheduled for 8:56AM to 11:56AM. At 7:30AM a message is left on my phone requesting an earlier delivery, please call back in 15 minutes if this is okay. At 7:32AM they were at my door with the WRONG PIECE. When I called their CUSTOMER SERVICE department, they had no record of my delivery for that day. I went to the store in Farmingdale and was assured by the store manager Ilan Amouyal that the next delivery would be fine. On Wednesday, the delivery was scheduled for first stop, 7:30AM approximately. At 7:40AM I receive a call from CUSTOMER SERVICE that the delivery man is ringing my bell, no answer. I am home, check the door, no truck. No one on the phone anymore either. 5 minutes later the delivery man calls, will be by you in 30 minutes, never at my home earlier. Calls to CUSTOMER SERVICE that morning never returned, put on hold for 25 minutes. Furniture arrives, and guess what, both doors on the piece are defective. I refused the piece, went to the store and spoke to manager "B" Randy Singh. He too promised a resolution by that evening or the next morning. Still no return phone call. Visited the store on Saturday and spoke to Ilan who credited me back 30% of sale, I requested the delivery charge to be waived, would not. Offered gift cards, never received them. Worst furniture, CUSTOMER SERVICE, AND MANAGEMENT team. Bob's Discount Furniture seems to be Bob's Junk Furniture instead!
Bob's customer service is the worst.
The worst customer service and I have been trying to get the help I need since June 2010 and finally after I had to put the bed apart a technician came and they expect that I use the broken bed and even hurt my self and my dog that always sleeps under the bed. Well I just compliant to the BBB and if I have to go the news I will do it.
I purchased a dining room SET from bobs 6+ months ago. The table had to be replaced the second month in (peeling veneer). I phoned June 3 2008 because the peeling is happening again and the chairs are losing colour (loosen joints).
Tech comes in and offers touch up stain and lacquer spray as an option. Product was discontinued and no longer available as of Jan 2008. I was offered a full credit - I asked to call back with decision. Now they offer a store credit or full credit for top and base only. Now they are sending a second tech to look at the chairs since the first tech was not allowed to post the defects (visit was for table only).
to start with discount in the name says it all. We bought a living room set to find out no sooner the store stopped carrying the set I bought. The fabric is fading and discolored and is getting stretched like crazy. Awaiting a tech but since the one year warranty is over and even though I have the goof protection I'll probably be stuck with this junk.
A salesman at the store made it sound like they would credit us my purchase price but customer service made no such inference.
I DON 'T WANT TO COM PLANE AT A FORUM, IT JUST GETS ME MORE PISSED OFF. I JUST WANT BOB'S FURNITURE TO HAVE A WEB. PAGE FRIENDLY WEB. SITE
OR A CONCERN AREA SO SOMEONE CAN
CALL ME BACK ABOUT MY DEFECTIVE TABLE I PURCHASED. IS THAT SO DIFFICULT ! INVOICE# 10170NFIVFV DATE OF PURCHASE IS 10/17/10
I WOULD LOVE TO STAY ON THE COMPUTER ALL DAY, BUT YOU KNOW TIMES TICKING...
THIS WILL PROBABLY GET ME NO WARE.
WHO EVER GETS THIS THANKS FOR BEING A EAR BRIAN
No you could fight that. I had a table with peeling veneers and they gave me a new one. The second one did it again and I got a thrid one. The third one did it and I got my money back in form of a credit towards another piece of furniture. I eventually got another table at Pilgrim.
Bob's Discount Furniture Reviews 0
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About Bob's Discount Furniture
The company prides itself on offering high-quality furniture at a fraction of the cost of other retailers. Bob's Discount Furniture offers a wide variety of furniture options, including living room sets, bedroom sets, dining room sets, and home office furniture. The company also offers a range of mattresses and accessories to help customers create the perfect living space.
One of the things that sets Bob's Discount Furniture apart from other retailers is its commitment to customer service. The company offers a range of services to help customers find the perfect furniture for their home, including free design consultations and a 3D room planner tool. Bob's Discount Furniture also offers a variety of financing options to help customers afford the furniture they need.
In addition to its commitment to customer service, Bob's Discount Furniture is also committed to giving back to the community. The company has a charitable foundation that supports a range of causes, including children's health and education, animal welfare, and hunger relief.
Overall, Bob's Discount Furniture is a reliable and affordable option for those looking to furnish their home. With a wide variety of furniture options, excellent customer service, and a commitment to giving back to the community, it's no wonder that Bob's Discount Furniture has become a household name in the furniture industry.
Here is a comprehensive guide on how to file a complaint against Bob's Discount Furniture on ComplaintsBoard.com:
1. Log in or Create an Account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one on the website.
2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue with Bob's Discount Furniture in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with the company. Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.
5. Attaching Supporting Documents:
- Remember to attach any relevant supporting documents but avoid including sensitive personal data.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission Process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure you follow these steps to effectively file a complaint against Bob's Discount Furniture.
Overview of Bob's Discount Furniture complaint handling
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Bob's Discount Furniture Contacts
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Bob's Discount Furniture phone numbers+1 (800) 569-1284+1 (800) 569-1284Click up if you have successfully reached Bob's Discount Furniture by calling +1 (800) 569-1284 phone number 0 0 users reported that they have successfully reached Bob's Discount Furniture by calling +1 (800) 569-1284 phone number Click down if you have unsuccessfully reached Bob's Discount Furniture by calling +1 (800) 569-1284 phone number 0 0 users reported that they have UNsuccessfully reached Bob's Discount Furniture by calling +1 (800) 569-1284 phone number+1 (860) 645-3208+1 (860) 645-3208Click up if you have successfully reached Bob's Discount Furniture by calling +1 (860) 645-3208 phone number 0 0 users reported that they have successfully reached Bob's Discount Furniture by calling +1 (860) 645-3208 phone number Click down if you have unsuccessfully reached Bob's Discount Furniture by calling +1 (860) 645-3208 phone number 0 0 users reported that they have UNsuccessfully reached Bob's Discount Furniture by calling +1 (860) 645-3208 phone number+1 (860) 645-3200+1 (860) 645-3200Click up if you have successfully reached Bob's Discount Furniture by calling +1 (860) 645-3200 phone number 0 0 users reported that they have successfully reached Bob's Discount Furniture by calling +1 (860) 645-3200 phone number Click down if you have unsuccessfully reached Bob's Discount Furniture by calling +1 (860) 645-3200 phone number 0 0 users reported that they have UNsuccessfully reached Bob's Discount Furniture by calling +1 (860) 645-3200 phone numberPublic Relations Director+1 (860) 214-1145+1 (860) 214-1145Click up if you have successfully reached Bob's Discount Furniture by calling +1 (860) 214-1145 phone number 0 0 users reported that they have successfully reached Bob's Discount Furniture by calling +1 (860) 214-1145 phone number Click down if you have unsuccessfully reached Bob's Discount Furniture by calling +1 (860) 214-1145 phone number 0 0 users reported that they have UNsuccessfully reached Bob's Discount Furniture by calling +1 (860) 214-1145 phone numberRecruiting Manager+1 (860) 812-1111+1 (860) 812-1111Click up if you have successfully reached Bob's Discount Furniture by calling +1 (860) 812-1111 phone number 0 0 users reported that they have successfully reached Bob's Discount Furniture by calling +1 (860) 812-1111 phone number Click down if you have unsuccessfully reached Bob's Discount Furniture by calling +1 (860) 812-1111 phone number 0 0 users reported that they have UNsuccessfully reached Bob's Discount Furniture by calling +1 (860) 812-1111 phone numberCustomer Service+1 (860) 474-1000+1 (860) 474-1000Click up if you have successfully reached Bob's Discount Furniture by calling +1 (860) 474-1000 phone number 0 0 users reported that they have successfully reached Bob's Discount Furniture by calling +1 (860) 474-1000 phone number Click down if you have unsuccessfully reached Bob's Discount Furniture by calling +1 (860) 474-1000 phone number 0 0 users reported that they have UNsuccessfully reached Bob's Discount Furniture by calling +1 (860) 474-1000 phone numberSupport+1 (209) 929-0840+1 (209) 929-0840Click up if you have successfully reached Bob's Discount Furniture by calling +1 (209) 929-0840 phone number 0 0 users reported that they have successfully reached Bob's Discount Furniture by calling +1 (209) 929-0840 phone number Click down if you have unsuccessfully reached Bob's Discount Furniture by calling +1 (209) 929-0840 phone number 0 0 users reported that they have UNsuccessfully reached Bob's Discount Furniture by calling +1 (209) 929-0840 phone number
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Bob's Discount Furniture emailsaskbob@mybobs.com100%Confidence score: 100%Supportlaura.richardson@mybobs.com100%Confidence score: 100%SupportBobcares@mybobs.com100%Confidence score: 100%Supportnicole.theriault@mybobs.com100%Confidence score: 100%Supportchristian.ambrosio@mybobs.com92%Confidence score: 92%
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Bob's Discount Furniture address428 Tolland Turnpike, Manchester, Connecticut, 06042, United States
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Bob's Discount Furniture social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 29, 2024
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