Bob's Discount Furniture
Reviews and Complaints

Bobs does not care at all about there customers.I bought a bunk bed in the beginning of Feb for my kids.I just got it about a week ago.I couldn't believe how long I had to wait for this bed.When they delivered it a headboard was damaged so I had to wait another week in a half.When they finally assembled the bed they had screws missing and they assembled it wrong.I couldn't believe all the trouble this purchase has brought me horrible.So now I have to wait till the 13th to get the problem fixed.I'm so disappointed.In other stores they would apologize and offer you a discount for inconvenience they've caused you.

Bob's sales associate told me yes we can deliever to your homeThis was goings to cost $199.00 and that will be set up for Monday 12/21/2009.I then was contacted by the delievery people and they set up a appointment for 6:30 to 9:00 woke up at was called at 11:00, sorry the team could not find your house they will put it to the rear and deliever at about 3:30 i'ts know4:30 and they have 2or 3 stops left.I hung up on the a-hole.I'm pissed.

My experience is almost identical - two bedroom sets ordered (kids) - both delivered broken. I am still awaiting delivery of the items purchased. they promised a delivery date then canceled the delivery with no good explanation. They were quick to take my money, but very slow in delivery. It is like they do not care.

I feel bad you had to go through all that. But I used to be a competitor of Bob's and that's what happens when you try to save a few bucks.

Terrible Customer Service! I bought a dining room set and TV stand in late June. I was told the items would be available in late July, and that I would get a phone call notifying me when they were ready. It's now July 28 and I never got a call. I called today, got someone in the Worcester store, told her I wanted to check the status, and she immediately put me on hold. Imagine my surprise when someone from the Salem store answered. She was perfectly polite and looked up my order. My furniture is available for delivery. I ended up calling the Worcester store back to tell them how frustrated I was by the fact that I was not notified. They had no reply. They said normally they would call. The woman had no idea why I wasn't called, no idea how long my furniture had been available, and could do nothing to get me a quick delivery. I was counting on having my furniture on time and they let me down. I told her again that I felt this was very poor customer service, and that I would not be shopping in that store again. She did not seem to care, just said "Okay." Congratulations Bob's, you've lost me and everyone I know as customers. I hope your other locations actually care about the people they serve.

A better customer care service would be very appreciated by clients. I called Bob's customer care Goof proof for services, I got transferred to another representative sounds pretty young. She was very disrespectful and don't know her limits. I wondered why she comes to work if she does not like what she's doing, or what don't she goes to school for her dream work. Any Can Bob's supervisor staff do training for their Employees. I think with your kindness you will make people feel comfortable and make them come back. At least make the difference! Go to your website reviews and find out what's wrong and fix it.

If you want to buy quality furniture at a place with good customer service, then make sure you DO NOT buy from Bob's Discount Furniture. My wife and I bought a couch from "Bob" and after WAITING THREE MONTHS for the couch to be delivered to the store, the couch we got is very uncomfortable and not at all like the one we sat on in the show room. We scheduled a service call for them to come out and try to fix the couch. The only available time was two weeks away. After waiting two weeks for the service man, he showed up at a different time then we were told. My wife had called the night before to confirm the time (12:45pm - 2:45pm) and when I wasn't home they tried to tell me that the time had always been set at 10:17am - 12:30pm. The lady I spoke to was basically insinuating that I was making the other times up. So the next available service time is two weeks away. More waiting. I've bought other furniture there but this will be my last. Every time it has been something that has caused me anger.

Purchased two complete childrens bedroom sets plus additional computer desk and dresser in September2010 when delivered approx 60 days later night stands and mirrors minor damage desk was not useable due two large screw that pulled through leg when assembled. I was at work my wife refused the desk but the driver refused to take it back claiming it was not his job. Contacted customer service, after about 30 min on hold spoke with rep explained situation said they would replace desk. As of this writting they have sent a truck to the house on three seperate occassions with no rplacement on truck. I was promised replacement desk on 12/15/10, recieved delivery confirmation call on 12/13/10. On 12/14/10 recieved phone call that they couldn't make delivery due to damage noticed while placing desk on truck and it did not meet Bob's high standards. Bob's is full of S@#t and has no standards whatsoever. I would rather sit on a milk crate than purchase anything from Bob's Customer service hasn't a clue disorganized and deceptive.

If you are looking for furniture that stands the test of time and whose namesake backs up their product; stay far away from Bobs! Their customer service is not helpful, but they are polite. The CS at Bob's Corporate does not return phone messages (we left 7 over the span of a month). Their "Goof Proof" covers nothing, is a scam, and is a waste of money. The "Goof Proof" reps chalk up everything as "customer misuse" despite their product being garbage.

Here's the Bob's complaint list:

1 $1, 000 couch, 3 missed days of work due to claims visits to investigate 1" tears in places where we don't even sit (not on time by the way), 1 extremely rude claims representative that visits your house, 1 lying salesman (who produced a pen and stabbed the couch 50 times to show us that it would not rip or tear), 1 tear within 1 month of purchase, 5 tears within 6 months of purchase, 1 piece of wood which is poorly padded (just happens to be the place you lay your head) and 16 months of trying to get satisfaction from this company. Pointless. Spend the money, go to a reputable furniture store with reputable product and respectable customer service. Bob's merchandise isn't even worthy of a compost pile in my humble opinion.

I can't even begin to explain how many things are wrong with this company. First, they forgot to send over insurance papers I requested. Then, when they realized THEIR mistake, I was forced to wait another 3 days for the furniture. Or at least I was told 3 days - imagine my surprise when I call on day 3 to find that the delivery was never scheduled. So I had to wait another 3 days. Furniture was supposed to come in the morning - first more insurance issues (which were never fixed), then delivery was cancelled. I had to put them on the phone with their own third party delivery team to get them to reapprove the delivery. Then more delivery issues. The furniture didn't get there until 6:30PM that night, forcing me to miss an entire day of work to deal with these incompetent people. I have spoken to every manager at the New York City store and each is as incompetent and useless as the next. They have virtually no way of contacting their insurance team or their delivery team if issues come up. They are IMPOSSIBLE to get in touch with (tip: dial the direct location, then press 1, no matter what your issue - it is the only way to get a human being on the phone.) Corporate is actually impossible to get in touch with - they just leave you on hold indefinitely. And now, post-delivery, I've been trying to get in touch with their managers to discuss the $100 delivery fee - I've been calling them daily for 2 weeks and no one ever calls me back. This company is NOT WORTH THE HASSLE.

Don't bother purchasing Bob's insurance. My kids drawers on their bed and on their dressers are all broke and when they came out to check, they said first they don't carry that set any long and second, if it was an accident, like the dresser fell or the drawers fell and broke, then they would cover them otherwise the insurance wont. Now tell me how can drawers break and fall if they are 2 inches from the floor. I asked her if I basically have to lie to get another set, and she said basically. I told her that it was not right to have to lie, when all the faces came off the drawer because it was held on by staples. Not worth the trouble.

I purchased a bedroom set about fifteen months ago. While I was recuperating from a severe abdominal surgery, I attempted to use the side of the headboard (mattress height) to offer myself assistance to get out of bed because the mattress I purchased from them as well, has acquired a settled slump where I sleep. The TOP of the headboard snapped and sent me sprawling onto my bedroom floor, my face and the four healing wounds on my stomach. I got a ride into the store and attempted to speak to a sales woman about the situation. She had no idea what to say to me besides call customer service, "we don't carry that set anymore" (hmmm... wonder why?) when I began asking questions about replacing it, the saleswoman answered that she didn't know..which is how the remainder of my questions were also answered. So I call customer service and explain that not only is the mattress defective but so is the headboard. To which the woman replied Oh, I'm SO sorry for the inconveinence over and over again. And then tells me that no, they don't carry it anymore and even if they DID? They can't do anything to help me because my year warranty has expired. I said, "youre kidding me right?" So you sell me a defective piece of furniture, which in all senses should last beyond a year, and youre okay with this? you obviously don't stand behind your merchandise. Customer service responds with "we don't make the furniture ma'am, we just sell it". I said, " I work in retail, my dear. We don't make our product either, but when it comes back and its defective? We satisfy our customer because we stand behind our product and we give a damn if they return to our stores...SO, lets set up the appt for someone coming to look at the mattress and then put me thru to someone above you" to which she actually HUFFED into the phone, put me on hold and for fifteen minutes, I sat there listening to repeated clicks of someone putting me on hold over and again. THIS is how I get rewarded for spending over two thousand dollars of my HARD EARNED money? I didn't sell anyone a bunch of junk to get my paycheck-- I sold quality merchandise to SATISFIED customers to pay for that bedroom set and never once in my eighteen years of retail management have I ever spoken the sentence, "we really can't do anything for you". thats the worst thing to say to someone who not only deals directly with hundreds of people per day, but, who clearly knows that word of mouth carries quite quickly when the news is negative and ten people will hear about one bad review before one single one hears a positive one.. especially in today's economy when the dollar is tight and people still need things from you. I will never return to that store, my family and friends will refrain from shopping there, and my response to that is "oh, I'm SO SORRY for the inconveinence " of reduced sales.

Total Horrible experience dealing with Bob's. Purchased Entertainment Wall Unit from Bob's for $1, 299. Installation upon delivery was incomplete and had a few defects in the tv console and glass front cabinet and missing pieces for shelving. Bob's "state of the art" delivery system is NOT only NOT state of the art, it is "state of incompetence". Service technicians showing up at times other than the 2 hrs window, at 8pm, 2hrs before scheduled delivery etc. The glass cabinet could not be repaired and had to be replaced 2 times (in addition to the original delivery) because of defects in the cabinet. There is NO Quality control at the manufacturing OR their warehouses. It took 6 wks from initial delivery (and 5 days off from work) until the final resolution. After a 5 page complaint letter directly to Bob himself, I was offered only a return of my $129 delivery fee and a $100 Bob's gift card (which I would never go to again, so it is essentially. worthless. Would never recommend this company.

Purchased bedroom furniture for my daughter along with the Guardsman Protection Plan in case anything went wrong with the furniture within the next 5 years. Low and behold 3 years later the dresser door came loose at the hinges and the area screwed into the wood is stripped. I filed a Guardsman claim only for it to be denied, doesnt cover manufacturer defects and was referred back to the store to file a warranty claim. Good luck with that! I called the store and was referred to their toll free # for customer service and tried 3 times to get through only to be on hold each time for over an hour waiting for a customer service representative to answer the phone. With no such luck I went back onto their website and submitted an email through the ask a question link which claims they will give you a call back within 24 hours. Funny I never got a call back. Called the store where I made the purchase at again and was told they cant help me there, Id have to call the toll free # or send an email both of which Ive already done without success. The rep at the store only offered to call the 800# for me but they have to stay on hold for the same amount of time OR email them to call me back both of which again Ive already done without success. So here I am stuck with a broken piece of furniture, a worthless Guardsman Protection Plan and lack of customer service in a timely manor. Bravo Bob's Discount Furniture ~ I will NEVER shop there again! Off to file my complaint with the BBB now & on our local news forum.

I agree! Bobs did pulled the same crap with me, and they are so rude about it too. PLEASE DONT BUY FROM BOBS. THE STUFF BREAKS IN TIME! We spent 3, 000 and every single thing came back to us with scratches and damage. It took so long for them to replace the stuff. In fact, it took so long to replace, they didnt even have it in stock any more~

I bought a dresser a BOBS abotu a month ago had it delivered August 3rd refused the dresser tehback had stapeles comming out of it someone put a screw in teh back to hold it together and teh screw was not all the way in
I called and spoke with Matron he was in teh corporate office of Customer Service he was no dam good he would not give me teh name of the store manager and he siad he didn't have to if he didn't wnt to

I finially got a hold of the store spoke with a guy name Jimmy he wanted me to get anotehr one I told him no he gacve me the name of the Predsident Bob Kaufman I have been trying to reach him and no go yet I spoke with A women name Jessica supsoe to be Matrons Supervisore well she was just as bad as Matron I would of been better talking to teh wall

They are very rude arrogant people that wirk there and management is worse I wonder why they call it BOB'S DISCOUNT FURNITURE

The dresser I bought was $300 plus paid part cash adn Credit card and tehy didn;t want to give me money back from teh store I would ahve to wait 7-14 days to get my deposit back

THEY ARE ALL FULL OF ### as far as I am concerned Jessica also told me to call the Better Business Bureau if I was not happy with her comments

The furniture from bob's is the worst
We spent 2000 dollars on a sofa and love seat that were supposedly genuine leader
A year later the furniture I pelling everywhere
It is embarrassing to have furniture like that and the sad part is that we payed hood money for it
The coffee table is coming apart
What a nightmare !

Never buy goof proof or actually any product from Bob's they do not honor it. Just another gimmick to get more money from consumers.

THEIR GOOF PROTECTION PLAN WITH GUARDSMAN IS A BIG RIP OFF