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I had bought a mattress and boxspring from Bobs in CT. Soon after I started getting what I thought was a rash. So I didn't think much of it. One night I was laying in bed watching TV and I saw a little black bug on top of my sheets so I got a tissue and went to kill it and it turned into blood. I knew what it was right away. I cryed all night. The next morning I called a specialist and they came out and confirmed it was BED BUGS! Everyone in the house (6 adults and 2 babies) had to pack everything we owned in bags, wash all of our clothes in hot water. They came and spayed 3 weeks before Christmas 2008 and they told me that the main source was from my mattress and boxspring. My little girls cryed when we had to take down the Christmas tree and we weren't able to have a Christmas. I called bobs right away and the man I talked to said I had to talk to the woman who deals with there bed bug complains(what does that tell you) so I left her a message and she called me right back and was telling me there was no way I got the bed bugs from them and didn't want to hear it they wouldn't do anything for me. Everyone had to get rid of there boxspings they were not saveable. My parents called sleepys and they were so nice they gave them a dicount on a new boxspring(Bobs wouldn't even do that) It is now April and we have had them spray 3 times and we still can't get rid of them. DO NOT BUY FROM BOBS UNLESS YOU WANT BED BUGS!
had bought a mattress and boxspring from Bobs in CT. Soon after I started getting what I thought was a rash. So I didn't think much of it. One night I was laying in bed watching TV and I saw a little black bug on top of my sheets so I got a tissue and went to kill it and it turned into blood. I knew what it was right away. I cryed all night. The next morning I called a specialist and they came out and confirmed it was BED BUGS! Everyone in the house (6 adults and 2 babies) had to pack everything we owned in bags, wash all of our clothes in hot water. They came and spayed 3 weeks before Christmas 2008 and they told me that the main source was from my mattress and boxspring. My little girls cryed when we had to take down the Christmas tree and we weren't able to have a Christmas. I called bobs right away and the man I talked to said I had to talk to the woman (Judy)who deals with there bed bug complains(what does that tell you) so I left her a message and she called me right back and was telling me there was no way I got the bed bugs from them and didn't want to hear it they wouldn't do anything for me. Everyone had to get rid of there boxspings they were not saveable.When I ribed the bottom off my boxspring the wood was rotted.Judy also told me that was because it must have got wet some how, no way it did and It was only part of the wood. My parents called sleepys and they were so nice they gave them a dicount on a new boxspring(Bobs wouldn't even do that) It is now April and we have had them spray 3 times and had to wash all the clothes in hot water again and put all our things in bags. I don't have many clothes left because of washing them in hot water so many times. Our 90 days are up for the warrenty so now we have to pay again to sray because I am still getting bit. what a living hell.
DO NOT BUY FROM BOBS UNLESS YOU WANT BED BUGS!
Picture 1 - under my boxspring
Picture 2 - The boxsprings outside
Picture 3 - My room- we had to put everything on the middle of the room to spray. We had to do that for everyroom in the house.
Picture 4 - My daughters room with everything in the middle of the room.
The complaint has been investigated and resolved to the customer’s satisfaction.
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My husband worked for Bob's, they take back mattresses and do not sanitize them, then sell them in the "Pit" (damaged furniture area). This is highly illegal. They just rewrap your bedbugs in plastic so the item looks new. So sorry kids, but if you speak up at Bob's, you lose your job . We've got proof, it's called unemployement.
I hope you took them to small claims court along with your receipts for spraying and for the mattresses.
Don't let them get away with that. Call the newpaper or consumer affairs. Call you r credit card company if you charged them.
Most discount places offer used or refurbished items. There is probably a clause in their Terms & Conditions and probably nothing you can do.
I just purchased a sleeper at Bob's Discount Furniture in MA. It's a guest room and we do not routinely sleep in there. My daughters watch television occassionally. About a week after I received the sofa, I went to fold the sofa closed. My daughters and I noticed a little bug crawling along the underside of the mattress. I picked up the bug and flushed it down the toilet. The thought of bed bugs had NEVER occurred to me. A couple weeks later, I was watching a show on the Discovery channel. There was a segment on bed bugs. The bug I saw was the EXACT kind of bug that was lurking on the bed. Tonight I have to investigate with a flashlight to determine the extent. I'm learning just how bad this could be especially based on the countless posts of bed bugs at Bobs.
"Tiffany" from corporate was extremely rude and implied that the bug could have come from one of the painters who painted the room. Every excuse she could think of...other than the FACT that witnessing this bug coincided with the arrival of our Bobopedic mattress, including that the bug in this "later" stage proves that it's been here for many months. Insane! I'm speechless. DO NOT PURCHASE ANYTHING FROM THIS STORE. Her tag line was "how do I know the bug was not living in the cracks or crevices of your room?" Completely unprofessional and classless operation. Completely shocked and speechless and the unprofessional nature of Bob's Discount Furniture store. Purchase made in Bellingham, MA.
I purchased a living room set from Bob's months ago and shortly after we began to get bit...when calling Bob's I was told there was nothing that they can do! I spent 1800 on that living room set!
Bought a $700 sofa from Bob's. Same thing, mysterious bites we attributed to spiders or fleas or something. Finally, weeks later we finally uncovered the horrid truth. Bob's says it is IMPOSSIBLE that it came from them. Call your local media. It is the only way to pressure them into changing their practices.