Regus reviews and complaints 1
View all 720 complaintsRegus - Atrocious business practices
I signed a month to month lease with regus. After 2 weeks I checked my bill and there were 22 line items of charges and refunds that I had to reconcile. Meanwhile, it was very confusing and seemed like they did this to confuse the bill as much as possible to try and steal extra money. Then in my month to month lease I've was billed for months 2 and 3 at the end of the first month. Why would you bill me 2 months in advance for a month to month lease? I was locked out of the building multiple times, key cards didn't work from beginning. After the first month I moved to a larger office and got slammed with more extra charges. I spent 3 days total in the new office. The office walks were not painted, the ceiling had multiple cat 5 cables dangling through the drop ceiling. Basically, the office was never properly prepped. The office didn't even have furniture and when I asked them for chairs they told me I had to buy my own. That's not what regus offered. Eventually I got the chairs but then they billed me for more surprising charges. Upon telling them I'm leaving at the end of the month they informed me I was already paid through the next month. (Dishonest billing for a month to month lease) so I had to keep the office for another month for no reason and then they billed my for painting and fixing up the office upon moving out. Meanwhile, I never used the office, I had only mixed things into it, and the office was never prepped for me so why am I being billed $700 extra for no reason?
Desired outcome: refund and apology
Nobody contacted me and you've noted stolen my retainer as well. I'm going to file a small claim for $5,000 and then I'm suing your front desk staff individually, I have their names in email, for discrimination.
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