KFC reviews and complaints 1
View all 3461 complaintsKFC - menu item not available
11/05/2017
this is the 4th time in 2 months that i have gone to this location and ordered the pot pie meal only to be told that they don't have pot pies available! also they offer no substitution. This is utterly ridiculous when your menu clearly states that item for sale and you do not have it available! this ghetto restaurant should be shut down immediately!
11/05/2017
This is the 4th time in 2 months that I have gone to this location(1944 Bladensburg Rd NE Washington DC) and ordered the pot pie meal only to be told that they don't have pot pies available! Also they offer no substitution. This is utterly ridiculous when your menu clearly states that item for sale and you do not have it available! This ghetto restaurant should be shut down immediately!
Updated by kfc sux, Nov 07, 2017
Just for kicks, I went to this same KFC (1944 Bladensburg Rd, NE Washington, DC)@ 6:22 p.m., on 11/07/2017 and ordered a pot pie making sure to ask if they were available and was told that they were... By the time I get to the drive thru window to pay, I was told I had to wait 20 minutes for the pot pie. What an Unbelievable Mess?!
Just for kicks, I went to this same KFC@ 6:22 p.m., on 11/07/2017 and ordered a pot pie making sure to ask if they were available and was told that they were... By the time I get to the drive thru window to pay, I was told I had to wait 20 minutes for the pot pie. What an Unbelievable Mess?!
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Expecting a restaurant to close down (and make many people lose their jobs) because they have run out of product is unreasonable.
@ pobarjenkins, I have been buying food from this KFC restaurant (1944 Bladensburg Rd NE, Washington, DC) for the past several years and have experienced multiple inconsistencies that are not acceptable when running a Worldwide chain! Just to name a few, the store is scheduled to open at 10:30 a.m. but NEVER opens until 11:00 or afterwards! The food quality is not always up to par. Dried out chicken/food that has been sitting all day or from the day before. No meat in the pot pie. Not making sure the order is right before handing it to the customer. Not only do they not have the menu items that are clearly listed on their menu for sale, customers often have to wait over 30 minutes for food to be prepared for purchase. This is FAST FOOD not cook to order! They are NEVER prepared for the lunch rush or after work customers. The restaurant is always littered with trash from the customers who have dined in and the floor is ALWAYS sticky from spilled soda! There was a tall employee asked to fix/clean the soda dispenser, when he stepped in the chair used for dine in customer, he began to hit at the dust/dirt that had settled on the top of the machine not caring that it was flying all over the food that was to be sold to customers. This should have been done before opening or when the store closed! Not to mention while this took place the manager, wearing an ill fitting uniform, was texting on her cell phone and chatting it up with her drive through employees, not paying attention to what was taking place. Forget about using the restroom. (ALWAYS FILTHY!) There are FILTHY/SCARY/ people under the influence coming in off the street to beg for money or food and not told to leave! This is a great location for a business due to the busy avenue and many hotels and businesses located here, but these people don't seem to care or think about that! ALL of the employees, managers included, need customer service training or a different line of work, PERIOD. Bottom line pobarjenkins, if you can't provide the customers with what's expected of you when running a Worldwide chain business, YOU SHOULD CLOSE/GO OUT OF BUSINESS because you are not providing the service that you set out to do! Act like you want your job and do better! KFC SUX!
After so many negative experiences, why do you keep returning to the location?
i also went to this location at 1944 bladensburg ne and was told that they was out of chicken pot pie and was on my lunch break of 30min which made me leave to go some where else to eat which was false advertisement on kfc