KFC review: Cannot be picked up. I request an immediate cancellation of the order and full refund.he order was placed at thr

Dear Manager,

On 16/03/2025, I purchased 1 x Zinger® Crunch Burger ™ Box Hot & Crispy - Regular from KFC app (Kings Cross).

I recently placed an order through the KFC app, but the restaurant location was incorrect. I intended to order from KFC Green Square, but the system placed my order at KFC Kings Cross instead. I attempted to modify the location before confirming the order, but for some reason, the order still went through with the wrong restaurant.

Since I am not at Kings Cross and cannot pick up the order, I would like to request an immediate cancellation and a full refund.

I am extremely disappointed with the lack of response to my refund request. I sent a refund request via email immediately after realizing the issue, but it has now been four days, and I have still not received any response.

When I attempted to call the official customer service hotline, the line was constantly busy, and I was unable to get through. Furthermore, when I tried to contact the restaurant directly, the staff deliberately hung up the phone, making communication impossible. It was also clear that they were unfamiliar with the refund process, which suggests a lack of proper training.

Additionally, KFC’s online platform does not provide any option to request a refund, which is unacceptable and may violate consumer rights.

I understand that under the Australian Consumer Law, when I buy products and services they come with automatic guarantees that they will work and do what I asked for.

I have provided a screenshot of the payment transaction from Commbank, a screenshot of the order linked to my email in the KFC app, and a screenshot of the order details from the KFC app as supporting evidence.

Since I am not at Kings Cross and cannot pick up the order, I would like to request an immediate cancellation and a full refund for this order.

If I do not hear from you within 10 working days, I will lodge a formal complaint with NSW Fair Trading and/or report my issue to the ACCC.

You can email me at [protected]@gmail.com. My business hour contact number is [protected].

Your sincerely,

Arthur Wang

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