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1.3 26 Reviews 3461 Complaints
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KFC Complaints 3461

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A
7:56 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I bought a 12 piece chicken November 3, 2019 around 6:45-7pm at this location and we live right beside the store, when we got home I gave chicken to my daughter and she almost swallowed the piece of brush in the chicken and when we came back to the store these people are so rude didn't apologize and told me that their chicken was fresh, so what if my...

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G
2:13 pm EST
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I spent $46 on a 16-piece meal. Got home and was looking for the wings and legs. They were so small!!! I thought maybe they threw in a couple extra pieces as the size was literally miniature. No. I have never complained to a company before, and if it wasnt $46, I probably wouldn't have. I LOVE KFC! It was just very disappointing on game day. If the Vikings lose, I blame Col. Sanders (kidding). Thanks for listening!

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R
10:10 am EST

KFC service was extremely poor our order was like 1 hour 30 minutes late and they made so much fuss about refund

Management totally messed up they spoke rudely with me and burgers were totally cold as if they were left out for a day or two I went to the counter to ask them for replacing it as they managed to do it and we didn't received our order back in time it was 1 hour 30 min late and when i asked for a refund the manager just fused the worst behaviour ever seen

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D
8:42 am EST

KFC poor management

Look at the managers hair net in her back pocket! I went in with my wife and an employee for lunch today and there was no food on the buffet. After repeated requests to put some food on the buffet and being ignored I finally asked for a refund. The manager took her time in first told me she was not going to refund anything I persisted she then took another 15 minutes to give me a refund which was short less than the amount they charged me for lunch that I never received. She refused to give me a receipt and walked off which forced me to call the police and make the police report. My guess is she scamming the register. Another gentleman came in just before me ask for his money back she refused to give it to him and he left losing all of his money he paid for lunch. I have seen some bad customer service in my time but nothing this pathetic. She even made racial statements to a coworker. I was going to leave them a bad review but not sure at one and two stars it would have made a difference... Do not eat at kfc loganville. The officer that made the police report said they were there all the time due to bad management and problems.

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S
5:02 am EDT

KFC closing drive thru early on friday night

Better half went to kfc on u s hwy 278, hokes bluff, al, 35903, drive through to order chicken fingers at about 10:55 pm this evening (friday, 11/1). Was told the drive thru was closed. The hours shown on the internet are close at midnight! When he got home, I double checked internet, then called this kfc location and asked what time did they close. I was told that kfc/taco bell drive thru closes at midnight, dining room closed at 10 pm. I asked the young man, "why were we told when we came thru the drive thru about 20 minutes ago that kfc was closed. He then said, kfc drive thru was closed, tack bell drive thru was open. I told him"you need to get your story and your hours straight, then correct them! Y'all have a darn good place for a restaurant!" I was being very facetious with my last statement — we live in a small rural area, and our choices are kfc, sonic, subway, huddle house! Not a happy customer and will drive the 10 miles to gadsden to get past this place — - never to go there again! Tired of rude, impolite employees!

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R
10:33 pm EDT
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I could tell they were busy because it was a line of cars around the building and people parked in the front with them coming out bringing food to the cars. So when I went in it was people waiting for there orders as well there was no one at the register and eventually someone one came and had a very bad attitude there was one customer in front of me and I...

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K
8:55 pm EDT
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We were at the restaurant at 435p on Nov 1, 2019. There was a couple seated inside when we arrived. I am complaining this time because it's the second time we have been there in a few months and both visits were awful! Anyway, there wasn't a clean table in the place. When i asked if they could wash a table for us because they were all dirty, i received an...

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D
8:54 pm EDT
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Ticket 2158. Paid 40.36 for sixteen piece meal and only received eight pieces of chicken and it was old and soggy Restaurant number J625253 2019 11 1. 6:22 pm I live to far away to go all the way back to the restaurant to fix mistakes and waited in line forever in the first place. This is not the first time I've had bad service but it will be the last time I ever go there.

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R
8:44 pm EDT
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KFC employees

I went to KFC tonight to get dinner for my family. I went inside cause drive Thur was busy . The employee that was in the back was cussing and punching the board by the food station then he went in the men's restroom yelling [censored] and punching and kicking the wall me and my 9 year old daughter was standing at the counter so I will never eat at this restaurant again my daughter was scared and outside on the side walk a lady employee and male employee was smoking and the male was cussing up a storm when I was walking to the door with my daughter.

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R
5:17 pm EDT
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Oct 31 in the midst of the worst rain storm we've had all year, I am starving. Go to order, tons of rain, getting soaked, so go to window. The person was the rudest person that may work at any KFC in the nation. Informed me it was store rule, that I had to come in to order. If I had gone inside I would have been soaked. I asked for Manager, he has to be the...

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S
12:56 pm EDT
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Cashier Abigail was very rude and did not tell me while I was ordering that their was an additional charge for the breast in the big box. Abigail slammed my cup down after I asked her why she didn't tell me about the additional charge; when I took my bag to my office, I then ascertained that she did not put the cole slaw in the box! Not only was I charged...

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S
12:13 am EDT

KFC "I love you, colonel sanders! a finger-lickin good dating simulator" story making on wattpad.

Dear KFC management,
Hey, KFC management! I was actually thinking of re-making your released story " I Love You, Colonel Sanders! A Finger-Lickin Good Dating Simulator". If you agree to what I said, please e-mail me at [protected]@gmail.com for more information that you provide.
Kind regards,
Stanley Aurelio,
Writer, And Reader @ Wattpad.

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C
12:02 am EDT
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My wife and I have gone to this location several times in the last year and every time we go, it's the same issues. Employees can care less if they wait on you and all have attitudes. The buffet is always empty and when you ask for anything, nobody helps or Cares. I think there are a lot of dishonest employees here as well. I am a retired regional manager...

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G
9:26 pm EDT

KFC refused to be served...

I recently became a professional truck driver, so being able to have familiar foods available on the road is comforting. My trainer and I stopped KFC, this particular franchise is near the Indianapolis Airport. Apparently we missed the opportunity to use the lobby of the restaurant since they closed that section and only the drive thru was open. Since we could not drive our tractor and trailer in the drive thru, we approached the window. The staff members instructed us that they couldn't serve walk ups. We, in turn explained that we could not drive our tractor trailer up to the window. It simply would not fit. The manager was rude and make a ridiculous statement to us suggesting we had guns since we didn't drive up. Seriously, criminals can't rob a KFC if they have a car? A criminal can't multi task enough to operate a motor vehicle and a hand gun? My trainer and I only desired some fried chicken and we were treated like criminals. I intend to post this everywhere I can to maximize the degree of stupidity and arrogance your corporate policy has tarnished your image. Stick that in your bucket!

G.Gola
Professional truck driver

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G
9:06 pm EDT

KFC no product!!

Lobby closed at 8 o'clock on halloween night! The last 4 times we've tried to eat there they have been out of just about everything! They actually stated they were out of chicken! Makes no sense may as well close this location because the staff is completely incompetent and there is no management! This kfc/atco bell location has been a total waste of time for months now!

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J
8:59 pm EDT
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My husband was at the location in Milford ma tonight. When he got there he ordered a drum stick and breast combo. They were out of drumsticks and biscuits. He then went to get soda and three of the sodas in the machine were empty, as well as the ice. They were out of small containers so sent us home with four huge containers barely filled. This i...

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F
7:03 pm EDT
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I purchased the 12 PC dinner on 10/29/2019, after eating 1 piece of chicken and my husband eating 3 pieces of chicken we both became very sick. We were so sick that we could not sleep, we were up almost all night running to the bathroom and in pain from it all. The chicken "looked" cook through, and the thing we could figure is that the chicken was bad before it was cooked. I would like a full refund of 32.00! Thank you.

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T
3:12 pm EDT

KFC chicken pot pie

I went through the drive through on my lunch break to order a chicken pot pie. When I got to work to sit and enjoy my lunch, I discovered that the pot pie was made with some sort of bad tasting breaded chicken. It was basically un edible. I was very disappointed.
If this is a new way of making the pot pie, it was a BAD DECISION. If it is a result of cutting back costs, I'm sure it worked since there is almost no discernable chicken in it, however, it is a sure way to lose customers.
If this is not the KFC way of making the pot pies, then Faith at the Canal Winchester KFC lied about it.

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T
10:54 pm EDT

KFC 🍎 apple pie and mashed potatoes

on October 4th 2019 at approximately 5:51 p.m. I went through the drive-thru of the Popeye's restaurant on Central avenue in East Orange New Jersey I purchased two apple pies a three piece chicken meal once I arrive home I proceeded to eat my meal I open the apple pie bit into the apple pie and there was this dark brown dried up substance on the inside of the apple pie I place that down I began to eat the mashed potatoes the mashed potatoes had some stringy meat particles inside of it after those two encounters I stopped eating the food I have a video of this and pictures if you would like to see them

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E
10:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
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First, I don't normally ever look to complain and appreciate food service workers and their hard work and efforts. However, on sunday the 27th, I had a coupon for 12 pieces of mixed chicken (12 piece meal deal with white and dark) and 3 sides with bisucits for 23.99. I was excited to order for my family just prior to the sunday night football game. My son...

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About KFC

Screenshot KFC
KFC, also known as Kentucky Fried Chicken, is a fast-food restaurant chain that specializes in fried chicken. The company was founded in 1930 by Harland Sanders, who developed a unique blend of 11 herbs and spices that is still used in KFC's recipe today.

KFC has grown to become one of the largest fast-food chains in the world, with over 23,000 locations in more than 140 countries. The company is known for its signature fried chicken, which is available in a variety of flavors and styles, including original recipe, extra crispy, and spicy.

In addition to its famous fried chicken, KFC also offers a range of sides, including mashed potatoes, coleslaw, and biscuits, as well as sandwiches, wraps, and salads. The company has also introduced a number of new menu items in recent years, including chicken tenders, popcorn chicken, and chicken wings.

KFC is committed to providing high-quality food and service to its customers, and the company has implemented a number of initiatives to improve the customer experience. These include a focus on cleanliness and hygiene, as well as the use of sustainable and environmentally friendly practices.

Overall, KFC is a beloved fast-food chain that has become a staple in many communities around the world. With its delicious fried chicken and commitment to quality and service, it is no wonder that KFC continues to be a popular choice for fast food lovers everywhere.
How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

Overview of KFC complaint handling

KFC reviews first appeared on Complaints Board on Oct 3, 2006. The latest review A mixed bucket of experiences at KFC was posted on Oct 28, 2024. The latest complaint Drive through times and messed up order was resolved on Jan 03, 2020. KFC has an average consumer rating of 1 stars from 3487 reviews. KFC has resolved 234 complaints.
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  1. KFC Contacts

  2. KFC phone numbers
    +1 (800) 225-5532
    +1 (800) 225-5532
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    +1 (949) 218-4453
    +1 (949) 218-4453
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    +1 (502) 874-8100
    +1 (502) 874-8100
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    100%
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    Executive Director
    (765) 674-1574
    (765) 674-1574
    Click up if you have successfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have successfully reached KFC by calling (765) 674-1574 phone number Click down if you have unsuccessfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling (765) 674-1574 phone number
    More phone numbers
  3. KFC emails
  4. KFC address
    1900 Colonel Lane, Louisville, Iowa, 40213, United States
  5. KFC social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024

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