So today I visited Mall at Carnival. On my way out I wanted to buy KFC as I had only R60 to spend for lunch. So I proceeded to the Drive-through. Nothing on the menu boards was for below R60. Only displayed family meals and box meals that was just below R80. When I got to the ordering window the first thing that came to mind is small pops. So I ordered not knowing how much it will be. Lady did not take the time to say how much the small pops would be just handed me a card mashine. I asked how much she replied R25. I proceeded to pay with my R5 coins and she gave me the slip. I then Proceeded to the collection window - Asked for the manager as the I was informed the pops was still cooking. Banele approached the window - I complained about not getting my 10c change and then asked why the menu only offers family meals and box meals?
Needless to say he did not care about my complaint only asked me how much must my change be……. I then got my small pops and left. As I got onto the N17 to proceed home my pops was still uncooked on the centre….
I literally was in tears to think that the average man on the street lunch money is not important enough for KFC that’s one can not with ease order a lunch item under R60, They take the change, and give uncooked food to consumers.
I am very sorry KFC this is not the middleman way of thinking as we value the small in order to deserve the big….
Highly disappointed that I spend money and I’m still left hungry…
Claimed loss: Respect.Humanity. Right to choose my lunch
Desired outcome: That the average man on the street can buy lunch on a reasonable budget irrespectively of the establishment visited. That great offering and great service is by default and not selectively
Confidential Information Hidden: This section contains confidential information visible to verified KFC representatives only. If you are affiliated with KFC, please claim your business to access these details.
It sounds like KFC served up a side of frustration with your meal. Navigating a drive-through shouldn't require a treasure map to find something under R60. You kept your cool even when the change vanished and the pops turned out to be a little too "rare." Your determination to get lunch with your last R60 is impressive, and it's clear you've got your priorities straight. Hopefully, KFC gets the memo that the average man deserves fully cooked meals and the option for smaller bites. Here's to your next fast food run being more fulfilling in every sense!