KFC’s earns a 1.3-star rating from 3487 reviews, showing that the majority of fried chicken enthusiasts are dissatisfied with their meals.
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food order wrong/incomplete
Dear sir/madam
We as a family of 4 has a routine of going for kfc on every friday knight, we have been in this routine for about 8 months now and for the first time we have been disapointed with our food, we see ourselvs as part of the kfc family.
On friday night we have ordered our usual food, 1x family feast—2x dbl crunch burgers—2x zinger burgers—
The family feast only had one cole slaw, no chips at all and the 2 zinger burgers were invact 2 burgers rapped in the papper that you do the kiddies burger in, it was not even in a burger box, if im not mistaken it looked more like junior burgers.
I would like you to see that your staff maintain the good service and the quality of our branch,
We are staying 28km away from your store and if we stayed closer I would have returned it the same knight. We dont know if our order got mixed up with some one elses or were your branch short staffed and they were under presure.
My slip shows: 15 ntombi chk 1320 31 jul 09 19:30 gst 0
Amount of r202.50
Thanx for your branch and please dont let your standards go down.
Compliment your staff on all the previos orders that we were happy with.
Regaurds
George cameron
[protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
denial of service
The KFC in Lihue (only one on the island) advertises that they accept Visa credit cards. When I presented my card, I was asked for ID. I told her I had no ID on me and she said they could not accept my credit card without ID. The manager was brought out. I asked her if she was aware that the contract with the Visa corporation prohibits them from denying service if no ID is presented. She didn't know and didn't seem to care. The Rules for Visa Merchants specifically says, "Althought Visa rules do not preclude merchants from asking for cardholder ID, merchants cannot make an ID a condition of acceptance. Therefore, merchants cannot refuse to complete a purchase transaction because a cardholder refuses to provide ID."
I'm afraid I disagree with both of you. No need for me to "suck it up." The merchant has entered into an agreement with the credit card company. If the merchant doesn't want to abide by the contract then the merchant needs to terminate the contract. They enter into that contract with the credit card company in order to attract business...people use credit cards. I have entered into an agreement with the credit card company as well. I am willing to abide by the rules. I pay my fees, interest, etc. I use the card for convenience. If it becomes inconvenient to use it then that affects businesses as well as the credit card company.
Oh, and 'braddah', I've lived in Hawaii for over 11 years. The name is not arrogant. (In fact, from your comment, I don't think you know what either 'arrogant' or 'Haole Kahuna' mean.) It's humorous. My Office Manager, who grew up on Niihau, gets a kick out of it and I'm guessing he's a lot more Kama'aina than you'll ever be. But then he's a pretty akamai guy...not racist at all. And, from my experience, it's the racists who get upset over the use of 'haole.' Study the history of the word, the original meaning, instead of the corrupted meaning the racists of today use. Aloha kaua.
I had my ID. The point is that they are not allowed to deny service to a credit card customer just because I refuse to present my ID. That is in their contract with Visa. And, no, they don't have to make sure it is me. All they have to do is check the signature on the receipt with the signature on the back of the card. When they run the card and it goes through then that is all the 'verification' they need. I have pasted below the section from the Visa & MasterCard Guidelines for Merchants.
"When should you ask a cardholder for an official government ID? Although Visa
rules do not preclude merchants from asking for cardholder ID, merchants
cannot make an ID a condition of acceptance. Therefore, merchants cannot
refuse to complete a purchase transaction because a cardholder refuses to
provide ID. Visa believes merchants should not ask for ID as part of their
regular card acceptance procedures. Laws in several states also make it illegal
for merchants to write a cardholder’s personal information, such as an address or
phone number, on a sales receipt."(Rules for Visa Merchants, p.31)
The complaint has been investigated and resolved to the customer’s satisfaction.
Man I cannot let this one slide by. Nothing personal but you do indeed look very silly H.K. Having been in business (here in the islands btw) for over 20 years I know you are right about the Visa contract. However we still ask for ID to specifically protect our customers, ourselves and keep costs down for Visa. Visa wants to terminate our ability to accept their plastic then we neither need them nor them us. CC fraud costs ALL of us BILLIONS annually and its the very foot loose and fancy free attitudes of Visa, Banks and consumers like yourself that have us in the greatest financial mess since the 1930s. Like another posted noted, just suck it up (or choose to not patronize businesses that extend you the courtesy of protecting your financial interests).
... And finally (yeah this one is kinda personal, but is extended with Aloha, not disrespect): Lived in the islands long braddah? I suspect not given your rather arrogant screen name here. "Haole Kahuna" are not words true Kamaaina or locals would ever put together. Seems you need some more time to acclimate into the local culture here (once you do you'll realize that you never should have made your post in the first place). Peace to you all the same!
That whole not checking ID doesn't fly well with all places. For example, I go into Fry's Electronics and they check your ID whether or not you've signed the back of your card.
Again... the question is asked: how would you feel if you got your card stolen and the person wasn't ID'd to make sure the card is theirs? Most people at the register don't check the back of the card... they just swipe and go.
Just suck it up and make sure you have your ID on you at all times.
They have to make sure it's you. Verification. How would you feel if someone stole your card and was able to use at will because they weren't i.d.'d?
service and food
I went in and there was flies nearly everywhere you looked especially behind the checkout wher food was.
i asked to sit in
i ordered they said it will take a minute
so i sat down they came with a bag with all the food in and everybody else sat down got a tray.
i ordered a toasted twister meal the lettuce was brown.
i asked for tomato sauce and bbq they said no bbq
i sat down again a girl came around with a cloth and wiped the table she made the table even dirtier than it was before
so i just walked right out leaving my food
The complaint has been investigated and resolved to the customer’s satisfaction.
The service and the food
I whent to kfc a while ago the service was terrible the man dropped my box meal on the floor looked up to see if I had noticed and when I said im not having that he told me that none of it had hit the floor I wasnt in the mood for complaing then. But today I have just been and the service was terrible I oredered a hot rods meal with beans and coke when I took it home which is only a 2 mins drive I got a cold hot rod cold chips and a cold burger I also recieved what look like one of the staffs beans that they just threw in my box which was half full so I didnt even get anything of that I have thrown it in the bin as I dont know what else they may have done to my meal dont think I will be going to any kfc again as its # (excuse my language) but I think its appauling how they treat customers they ignore you unless you are a skinny girl with your belly out...
The complaint has been investigated and resolved to the customer’s satisfaction.
Tadi pada pukul 8.12 mlm saya bersama suami pergi ke kwtesco mutiara damansara ununtuk membeli makanan.Kami membeli set combo A yg bernilai Rm.59.80. Layanan yang diberikan memang ok cuma apabila pulang ke rumah kami dapati ayam yang diberikan tidak mencukupi.Sepatutnya ada 9 ketul ayam tapi kami cuma mendapat 8 ketul ayam sahaja.Kami juga tidak diberikan potato wedges. Sepatutnya ada 2 set potato wadges.Malahan sos juga kami tidak dapat.Sepatutnya pekerja di situ memeriksa terlebih dahulu sama ada cukup atau tidak order yang di pesan bukannya mengharapkan pelanggan untuk memeriksa order sendiri.Sedangkan tidak ada pelanggan yang lain selain kami.Kami membayar makanan tersebut bukannya dapat secara percuma!Kami cukup tidak puas hati.
It has come to my noticed that most people working with fake identity in KFC mostly make mistakes and if they are about to be caught they run away. I have realised most of the workers around KFC -Brighton, hove and burger hill have fake identities and I suggest passport supervision should be conducted to Check for real identities because impersonation is a serious crime. And an outlet like KFC should not encourage such act. There's one particular girl in Brighton that I would like the investigation to start with. Below is her telephone number.+[protected]. Apart from her being impersonator, she's also disrespectful to customers., such workers should not be entertained in a vibrant company like KFC . Thank you very much
Went to KFC in Royal Oak, ordered 3 snack time meals. While I was at the drive thru, I asked for the original chickens changed to hot and spicy for all 3 meals, and I also want in 1 of the meal to have a breast piece chicken. When I picked up at the window after I paid I opened the bag and looked at the chickens it was all originals. I told the girl I wanted all chickens to be hot and spicy, the girl looked me with unhappy face. She spoke to the other team members and did not apologize for giving me the wrong chickens. I was shocked and disappointed with her unfriendly customer service. The Indian girl that changed my order also did not apologize and she did not give 1 chicken breast when I asked for at the beginning of my order. The chips was really dry and not fresh.
None of the team members apologize for their mistake also did not say thank you to the customer.
I was really disappointed with the services I had from KFC Royal Oak.
This is not the first time I am ordering and everytime we have hade a problem 1. First Time - chicken short 2. Second Time - just wings 3. Third Time - chicken short 4. Delivery arrived at home and all the Mash was all over the packets and on both the tubs there was less that a tablespoon the packet was torn and when taking out of the warmer box it fell on the floor (the delivery guy was not hassle about it) 5. fith chicken short 6. Sixth time all the Mash and gravy was all over the order the packet was torn and the chips looked like half of both the packets were gone. Everytime when phoning the people answering the phones are giving Supposibly Managers to answer the phone and take the complaint and all they sayis sorry.. This is not acceptable.
Refused service because I tendered a 50.00 bill. I was taught in school that a $50.00 bill was legal tender for both public and private debts. If kfc doesn't want to take us money packup and get the hell out of the us, now!
This is the second time that I order food at the drive thru. When I pay, the lady takes the money and then bundles all the food in my hand and say thank you and then turns away and leaves the window for a short while. The natural reaction is to go. I could not go back as there was a huge traffic jam. KFC owes me R42.50 plus R5.50 from the last time.
I am really upset. They steal from your customers and they know very well how to do it.
I purchased kfc on the 31 jan 09 and it was awful. I then called the customer service and they said they'll get back to me. 2 weeks later they sent me 2 r10 vouchers when I spent approx r193 which was not right, I have been folowing up eversince and have seen no results.
I like boneless chicken. They never have it unless you are willing to wait 15 minutes while it is prepared. I have complained to Regional Office, the KFC branch and Get Closure. I want to know whether I have to phone ahead - or if is has to be prepared while you wait - why is there not a noice on the drive-through saying so? Very frustrating that no-one is willing to get back to me.
on the first occasion when i went into the establishment when i put my order in the staff were joking and throwing the food i ordered from the front servery to the back severy with total disregards to the customers feelings i refused the order due to the fact it had been throwing about the server was very un simpathetic to my veiws. Then when my wife went to the same establishment when she put in a order and the chicken from the tray fell on the floor the staff were ignoring it also a pair of tongs fell on the floor the staff were also ignoring that eventually somebody picked up the tongs and just left them on a shelf which is unhygenic and i was very shocked and it was a disgrace.
1/27/09 @1:30pm I went to the drive thur at kfc on fayville street. I ordered bbq sandwhich, 2 piece dark w/mash pot. When I got bk to work the bbq sandwhich the bread was so hard and the bbq chicken tasted funny. I called and spoke to tamicka she said she was the manger. I explained the above to her and I could not hear what she was saying so I said I can't hear you. She said hold on. I heard her yelling though the telephone can you get this call, cause I don't have time to listen to no complaints today. So tamara got on the phone and I told her how rude the other lady was. She said she would talk to the young lady. Well if she was the manger then she should know how to talk to customers. I will not go back to kfc anymore.
free chicken not worth the wait
Finally got my free KFC grilled chicken meal after the coupon fiasco in May and I was even more underwhelmed with the company.
It was bad enough that KFC used the bait and switch tactic to get people in the door with no intention of giving a meal away that visit in the first place, but I figured I would redeem the mailed coupon and try to give them a chance. I left knowing I will never enter another KFC ever again.
I was the second one in line a little after 1PM on Monday July 21 and the cashier was already giving me a dirty look as she noticed the coupon. When asked if I could finally redeem my coupon she just gave a empty nod yes and said I wanted slaw and mashed. I asked for potato wedges and got another nod and a "yeah". When it came time to pick the chicken the cashier took the time to find the smallest pieces that had been sitting and drying out the longest, bagged it up and I was on my way. The drumstick had about two bites of chicken on it and the breast was so dry I had to throw it away.
It's obvious that even after the public relations nightmare after the first coupon, the company is trying to get off as cheaply as they can. I'm sure the long delay in getting the coupon was a ploy to hope people would forget the offer. I was probably lucky to get mine and wonder how many were "lost" in the mail. The coupon had about a 2 week window to use it and I again will assume that's so people hopefully misplace it of forget to use it in time. The capper is them employee telling me I would get slaw and giving me the dirty look when I wanted another side and then finding the nastiest pieces of chicken available they could not sell anyway. It would not surprise me if the monthly training this month is how to make people trying to redeem this coupon as unwelcome as they could. I did feel unwelcome and will never set foot in another KFC again.
The complaint has been investigated and resolved to the customer’s satisfaction.
KFC sucks.. The ones in Jamaica are EXOTIC.
The Colonel will hear of this! Madness! Madness!
awful place
KFC at 6851 Beach Blvd. in Buena Park is running a scam. Here's how it works. This KFC does not accept credit cards, only debit cards. When you order, unbeknownst to the customer, the order taker "conveniently forgets" part of your order. Customer is given a machine to enter debit card PIN, and the machine has scrawled across the bottom that there's an 80 cent charge to use a debit card (a face that was never told to the customer in advance). Once customer gets his or her order and discovers that an item is missing, customer must pay again using the debit machine, getting scammed out of an additional 80-cent "fee" for use of the debit machine. This is being done systematically to bilk consumers.
The complaint has been investigated and resolved to the customer’s satisfaction.
KFC at 6851 Beach Blvd. in Buena Park is running a scam. Here's how it works. This KFC does not accept credit cards, only debit cards. When you order, unbeknownst to the customer, the order taker "conveniently forgets" part of your order. Customer is given a machine to enter debit card PIN, and the machine has scrawled across the bottom that there's an 80 cent charge to use a debit card (a face that was never told to the customer in advance). Once customer gets his or her order and discovers that an item is missing, customer must pay again using the debit machine, getting scammed out of an additional 80-cent "fee" for use of the debit machine. This is being done systematically to bilk consumers.
uh you know kfc and none of the empolyees GET the tax money or fees right, why would they run a scam if they get no profit from it? and how many times has this happened? once? twice?
unsastisfied with service
Myself and my family went into kfc franchise store at parkhead forge gallowgate glasgow.I ordered a family bucket which they gave us.We also asked if we could have some gravy and they told us it would not take long.Ten mins later i went up and asked for my gravy to be told that their microwave had broken down.Considering our meal was cold by that time and they could not even come up and tell us that the microwave was broken. I said to the customer advisor i thought it was a disgrase as our meal was ruined and it would only have took her to let us know we could not get the gravy and we would have started to eat our meal, instead of that the meal was cold and most of it went into the bin.The customer advisor did not even attempt to get a supervisor for us so we just walked ou
awaiting on your reply
Brian Boyle
The complaint has been investigated and resolved to the customer’s satisfaction.
we went for a take away, got it home and found that 2 different items were missing, on phoning the store there attitude was ''you come down and we will sort it out, but we arent re-imbursing you for our mistake''
wont be back
Everytime i go into kfc drivethrough there is always something missing in the meal. So just recently been checking the bags and lately found just when i got home the drinks were missing. Too busy concentrating on the meal. Also we visited the kfc in Hamilton (just the once) the people working in there are all wired to the moon. The floor was wet and my daughter slipped on it when i went to the counter to complain i just got this gormless look from the worker (oh well i know theyre just young but no common sense about them at all)
Are KFC's popular in Scotland?
insulted by cashier
On Sunday 5th July I was on my way to Johannesburg from Zimbabwe, I stoped at KFC Musina to get something to eat, when, we got there, there was a long line, we stood in line only for one lady who is appreantly a resident, of Musina, who jumped the line, I enquired with the cashier Emily who attended to her as to why she was doing that, since we have been in the line for a long time, why doesn't she cater fro people who are already in line, she complied, but her collegeue Rebbeca, I think that's her name, she said I was mad, crazy and to ### off, i got offended, and asked Emily if she can call the manager, which she was hesitate to do, because Rebbeca kept telling her not to in their native Venda Language, I kept on insisting i wanted to see the manager, eventually Wilson as he is called, was the manager in questions. I told him what Transpired but he didnt say much as it seemed he was afraid of this Rebbeca Lady, i got very angry that when asked him to tell the lady to apologise he refused instead he gave me two bowls of mash and coleslaw, that made me even angrier, i threw the mash next to the cashier who had insulted me.
I think as a paying customer I didnt deserve that kind of treatment, I will never set foot again at the KFC Musina, the staff does not have any good customer service. These people do not deserve to be working with the public, as they have stinking attitudes.
Thanks
Sharon Mpofu
+[protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
Follow this link: http://www.kfc.com/contact/international.asp
Fill out the information, and they should be able to put you in touch with the Regional Manager of the KFC store you visited.
unusual long waiting lines
I'm inquiring about the long, long, long waiting lines in this KFC. When I visited this KFC yesterday I waited over 45 minutes. When I placed my order there's no more wings and It's what my wife wanted. I normally wouldn't have even wrote if It wasn't for my wife who has Cancer. I can't understand why we as Blacks spend majority of our money in KFC's and we...
Read full review of KFCcold food mixed with hot food
I would like to know when these fast food places are going to teach their employees to package your hot foods seperately from your cold foods. It never fails, whenever I go to get some food to go...they ALWAYS mix the hot and cold in the same bag. You don't know how many times my ice cream was soup when I got home and I only live about 1/2 to 1 mile away depending on which fast food place I go to. Salads, cole slaw, pies, parfaits, ice cream are always put right in with hot steaming food. Not a good practice, never mind the fact that food is ruined. Years ago my husband and I got extremely sick (food poisoning) from a KFC while on vacation. I don't know what was bad, but it could have been the cole slaw in with very hot bucket of chicken. It took me many years to eat at a KFC again...but now that I do...they are still doing the same practice. They should NEVER, NEVER put hot with cold for health reasons and for the quality of the food.
The complaint has been investigated and resolved to the customer’s satisfaction.
didn't want to sell
A friend of mine went into the KFC in Payson, Az asked for the bug order of grilled chicken. She was told that it would be about a nine min. wait, she said that's fine. The manager or owner came out and said we are going to mix fried with the grilled because if we give you all grilled there won't be any left for any other customer if someone else wants some. She said no I want all grilled that I paid for. Manager said I can't give it to you.My friend said you would rather make me unhappy to sell the grilled chicken in smaller sets to maake more money she said yes. That's pretty poor service -don't you think. Manager was also saying something about her oven had just been fixed or something. That isn't the customers problem. This KFC had changed for a while now it's going right back to the way it was.People will quit going there again and they won't have to worry about cooking any chicken. I don't know how many times i've been in ther and they get my order wrong 1 out of every 3 times because someone is more interested in there cell phone than the customer.
Thanks,
Diana Russell
P>O Box 2331
Payson, AZ. 85547
[protected]@q.com
The Loan Shop Collections took 260.00 out of my account without notifying me. Now my account is grossly overdrawn.Why did they not contact me by e-mail and I would have made arrangements.
The complaint has been investigated and resolved to the customer’s satisfaction.
hey, go to yahoobuzz.com and look at the kfc article. i don't know if you and your friend are strickly chicken eaters, but this was an interesting find on their grilled chicken.
personally, their food has always made me sick.
also, i checked out pamela anderson's website on kfc and it was horrible how they process the chickens.
________________________________________________________________________________
Kentucky Fried Chicken
Beef in the Chicken?
by Mike Krumboltz
30 hours ago
438 Votes Oh, it's on now! El Pollo Loco (aka "the Crazy Chicken" to all you non-Spanish speakers) has called out its bitter rival Kentucky Fried Chicken over KFC's use of beef in its grilled chicken. Say what?
EPL says that KFC is using "beef powder" and "rendered beef fat" in its highly touted grilled chicken sandwich. The maniacs at the Crazy Chicken have even launched a website, BeefyChicken.com, that mocks KFC's reliance on moo meat. Oh, and commercials, too.
A blog from the Consumerist quotes EPL head honcho Steve Carley as saying, "The use of beef ingredients in grilled chicken just seems wrong to me, and we believe most consumers would agree." You can almost smell the righteous indignation.
KFC has responded, but not with a denial. Rick Maynard, a spokesperson for the Colonel's restaurant, acknowledged that his employer uses beef in its grilled chicken. He told the Los Angeles Times that "small amounts of beef flavors are commonly used in seasonings for many food products, for both restaurant and retail use." Additionally, according to KFC, the beefy flavors "account for only 0.2% of the total seasoning."
Searchers are grilling queries on "beefy chicken" and blogs throughout the Buzz are sounding off. The Big Money reports that El Pollo Loco learned of KFC's use of beef from one of its Twitter followers. You can see the meaty evidence yourself on KFC's official website. Scroll down to page 14 of the KFC Ingredient Statement for, ahem, "the beef."
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dirty resturant bad food etc
My name is J Parker i went 4 a kfc in the above resturant with my family..the resturant was filthy dirty, floors tables counter, wen got food was cold and raw inside, asked to c manager he was out saw a lady named Bev, there was 7 laughing and joking behind counter, hard to get served too. i ask 4 table to be wiped and was met with a lot of abuse, then sum one sprayed table as we were eating ..wen i said we were eating he replyed cleaning tables ok...Bev and staff thought was a joke bad food bad cleaning bad manners is wot they had, i got 2 family buckets and had to leave the lot disgusting..i am a MP 4 mossley hill liverpool...and if u as a million pound company cant sort this hygene out and ur staff, im sure i will be able to do something..Awaiting ur reply J Parker...
The complaint has been investigated and resolved to the customer’s satisfaction.
you must be insane, who on earth would let such an illiterate idiot become MP!
most people, upon entering a restaurant with family, would find a table and get everyone seated before working out what everyone was having to eat/drink, at this point did you not think about asking about the tables then, or picking clean tables? instead you went ahead and got two family buckets and sat there anyway? are you crazy?
more interested in your food rather than the hygiene it would appear
poor credit card payment service
Been to almost every KFC outlets in Penang and it seems all the outlets have the same issues.
Not too long ago, KFC started its credit card payment option service. I was delighted since I often make purchases for my family and also for events which can total up to a huge amount on the bill.
Unfortunately, it seems the credit card service is more of a sales gimmick. Most if not all the outlets does not accept credit cards!
I went to a few outlets which gave me straight forward answers stating they do not receive credit card payments even though they have the machine and the credit card sticker at the entrance.
Some outlets will say they accept but after you make your purchase they will inform you that the machine is out of order or offline.
The best experience I encountered was in Megamal Pinang KFC outlet, the manager in charge was manning the counter. When it was my turn to order I asked if the credit card machine can be use, he told me to go to the next line(the current cash register credit card machine I'm queuing does not work). So I went over to the next line and queued all over again. Again this time the cashier asked me to go to the next line because of the same problem. In the end after repeating the same process for 5 times, the last cashier told me that the machine is offline.
So I ended up walking away and head over to McD. I tried complaining through e-mails, suggestion/feedback forms...all to no avail. It seems they would just chuck it away. There isn't any proper channel for these types of problem to be complaint or handle here in Penang/Malaysia.
The complaint has been investigated and resolved to the customer’s satisfaction.
On Friday 03 June 2022 I decided to use KFC app and order a meal for R189,80 but the app deducted the money on my account and did give me a order number instead it took me back to pay for your order screen again. I went to the kFc in Musgrave Centre to check if my order went through and it was not. I had to pay cash for my order. I have logged a case with KFC but they ignoring me even the call centre agent put me on hold and stay quiet for over 30 minutes. All I want is my money back
Case number as follow : YUM:[protected]—KFC Customer Care Case CAS-1026259-K1F6M6 has been closed YUM:0002
Not just that, its same with their lesser known discounts such as those for students from International College (I think). I noticed the students ask them about its discount since there was a Promotion photo at the counter showing those with its students cards gets discount. Seems its not available as well, I noticed the students not happy about it when I went to KFC in KOMTAR, Penang. They went as far as to get the supervisor to call HQ regarding it but nothing came about it either. If its not available they should not promote it on the payment counter yet its still there.
not just the kredit card.. all of their service, the food quality..aiyoo~ very very poor...
the workers also LOVEEE to have a chit chat, making the service even poorer...
i once bought their cheezy bbq meltz..guess what...there's no chees in there..
kedekut cheese, all of their food same je...
good things come together at kfc? yeah rite~
I do agree that the card credit payment service is very poor at KFC. I'm lucky by that time I still have cash to managed all of my order! Upon ordering, everything fine...but, during payment the told me taht the machine offline or out of function. What happend to the person who really don't have enough cash to pay on the spot?...My bad experienced happened in KFC Bentong! suckkk!
poor service, health problem
KFC Complaints - Poor service! Posted: 2009-6/13 Poor service for the second time in two weeks! Arrived at the store today and told them of the problem with the last order. Ordered a 16 piece bucket of grilled chicken meal last week. They put 8 wings, 2 legs, 4 thighs and two breast in last weeks order. They asked why I didn't bring it back or call. I...
Read full review of KFC and 2 commentsrude service, employee smoking inside store
May I start by saying kentucky fried chicken is a great place to eat, but on the morning of wed. june 3rd there was a white older lady employee smoking inside the store, I belive her name tag said Margrete, when we walked in she was just there standing by the door inside the buisness, and had the nerve to tell me i'll be with you in a min., I started to dine in after I got my food, but decided not to because she was using profanity toward the cook in the back, my 3 year old doesnt' need to hear that..
The complaint has been investigated and resolved to the customer’s satisfaction.
service
when i placed my order i orderd an L2 and a large side of corn on the cob when i got my order i didn't get the fries with my L2 so i asked a lady behind the counter about the fries. She told me that she thought i ordered the corn instead of fries. I told her i ordered the meal and a large order of corn, she said she would bring the fries out to the table...
Read full review of KFCpoor service & quality of food
I went into complain that the chicken was cold and that the chicken had been sitting too long. The manager then came in from outside where she was sitting in a car. She then told acustomer that he could not have alchol on the premises, then proceeded to give him acuddle and kiss. I then told her that the chicken was cold, she shrugged it off and said here is your money back. We have also been there on numerous occasssions where they have taken our order, waited for an hour only to be told that they had no chicken, but they took our money anyway. Kfc in wonthaggi is the worst place for service & quality. We would like a response to this complaint. Phone 03 [protected] if you are serious about quality control.
The complaint has been investigated and resolved to the customer’s satisfaction.
Purchased a family feast from Wonthaggi KFC and found 6 of the 10 pieces of chicken were wings. Far from a feast l can promise you. Don't know why we bothered, there will be no next time.
After being told to wait in a parking bay for fresh chips, I get home to find the box is half full. I was happy to wait for the chips, but would've preferred a full serve. I rang the store & the Manager really couldn't care, he was rude & needs to learn how to speak to customers better. The service at Wonthaggi is shocking & I'll go else where when we r in the area!
Popped in to get lunch today with my daughter and the chips had NO SALT! I mean thats why you go to KFC for their chips! Wont be going back there ever again I will stick to Leongatha they ### all over Wonthaggi KFC! Also we had to wait, the girl said 3mins ended up like 15! Not impressed!
totally bad service
Hi this is the second time inside 1 year that i've had to turn around at car service and go somewhere else unbeleiveable the intercome still after almost one year still works really bad the girl inside can't hear and neither can I hardely I waited a good 5 minutes before she asked for my order and then I drove to wicked she asked me what I wanted and what was my problem after I had to knock on window after waited again about another 5 or 6 minutes this kun. Should be shut down instead of mocking people and waisting time I am 62 years old and have never experienced any thing so bad in all my life I am so mad I am having trouble to write this email [protected]@yahoo.com thank you
I sat outside for 15 minutes waiting to put an order in. The lady at the intercom kept telling me it would be a minute before they could take my order, I think they was just some kids playing around and goofing off in there.This was the kfc at marshall mo. and ive had problems there before, like having to wait for them to fry the chicken. I think this needs to be checked into before you lose a lot of custormires. Love the chicken, but don't like to wait that long for ordering.
feather in my food
Whilst eating a wicked zinger meal i choked on a feather, contained in a spicy wing, if it wasnt for my colleague grabbing water it may have been a lot worse, but i am here to tell the story.
As a valued customer of KFC i am appalled at this and will no longer be eating there, it is to my surprise that such a huge franchise could allow this sort of thing to slip through the net.
i will be taking my complaint further to insure that this never happens again.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have just had the same problem, but I haven't eaten the chicken..
I would like to be compensated for this error, that as the person above stated could have lead to far greater problems had I not noticed the feathers
Can anyone explain how I may be compensated by KFC?
This is no small issue as a child may have easily choked on the feathers and could have cost the child more than a little annoyance, they may have lost something irreplaceable.
babd service
we go to kfc at least twice a week and they get our order mess up and there sevice is not good after they wait on a customer they will cuss and make fun of them this is not appericate for a busy i get so upset when they are cussing and being mean to people and they mess up the orders something needs to be done to them.
The complaint has been investigated and resolved to the customer’s satisfaction.
No one's stalking you except yourself.
Same goes for you little Jason, Get a productive job cleaning septic tanks. The smell might do your brain some good. You troll. You and your locations and your stupid letters. You can't leave the institution, you know that!
I read one of your so called letters and you can't form a single thought in one paragraph. They sound just as mentally ill as you are.
Typical "brilliant" response to an complaintent. If all you do ipunchbabies is come here to belittle people... you're not busy enough in real life. Get a productive job. Clean toilets.
I really don't understand why you CONTINUE to go at all if your complaint is actually true. Do they make fun of all the customers, or just you?
KFC Reviews 0
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About KFC
KFC has grown to become one of the largest fast-food chains in the world, with over 23,000 locations in more than 140 countries. The company is known for its signature fried chicken, which is available in a variety of flavors and styles, including original recipe, extra crispy, and spicy.
In addition to its famous fried chicken, KFC also offers a range of sides, including mashed potatoes, coleslaw, and biscuits, as well as sandwiches, wraps, and salads. The company has also introduced a number of new menu items in recent years, including chicken tenders, popcorn chicken, and chicken wings.
KFC is committed to providing high-quality food and service to its customers, and the company has implemented a number of initiatives to improve the customer experience. These include a focus on cleanliness and hygiene, as well as the use of sustainable and environmentally friendly practices.
Overall, KFC is a beloved fast-food chain that has become a staple in many communities around the world. With its delicious fried chicken and commitment to quality and service, it is no wonder that KFC continues to be a popular choice for fast food lovers everywhere.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.
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Overview of KFC complaint handling
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KFC Contacts
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KFC phone numbers+1 (800) 225-5532+1 (800) 225-5532Click up if you have successfully reached KFC by calling +1 (800) 225-5532 phone number 7 7 users reported that they have successfully reached KFC by calling +1 (800) 225-5532 phone number Click down if you have unsuccessfully reached KFC by calling +1 (800) 225-5532 phone number 19 19 users reported that they have UNsuccessfully reached KFC by calling +1 (800) 225-5532 phone number+1 (949) 218-4453+1 (949) 218-4453Click up if you have successfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have successfully reached KFC by calling +1 (949) 218-4453 phone number Click down if you have unsuccessfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have UNsuccessfully reached KFC by calling +1 (949) 218-4453 phone number+1 (502) 874-8100+1 (502) 874-8100Click up if you have successfully reached KFC by calling +1 (502) 874-8100 phone number 1 1 users reported that they have successfully reached KFC by calling +1 (502) 874-8100 phone number Click down if you have unsuccessfully reached KFC by calling +1 (502) 874-8100 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling +1 (502) 874-8100 phone number100%Confidence scoreExecutive Director(765) 674-1574(765) 674-1574Click up if you have successfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have successfully reached KFC by calling (765) 674-1574 phone number Click down if you have unsuccessfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling (765) 674-1574 phone number
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KFC emailsletstalk@yum.com100%Confidence score: 100%Support
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KFC address1900 Colonel Lane, Louisville, Iowa, 40213, United States
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KFC social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 16, 2024
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