KFC’s earns a 1.3-star rating from 3488 reviews, showing that the majority of fried chicken enthusiasts are dissatisfied with their meals.
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kfc was nothing but rude and disconcerned!
I placed an order through the drive thru for a small order of livers and gravy. Now, the livers are listed at 3.99, so when I am told 5.82, I am wondering why? I asked the guy running the drive thru.
He said that gravy is 1.50. a dollar and a half for a little thing of gravy. I let him know that his menu does not tell customers that gravy is an extra charge. he didn't seem to care. So, when I pulled out, I called KFC to talk to the manager. She got on the phone and explained very rudely that it has always been this way. I explained to her that Lee's Famous Recipe gives people gravy with their livers. She said, sorry that is the way it is. I asked her if she thought it should be on the menu, she said she didn't know and that was it. She did not offer anything.
Well, I got on KFC's website and apparently they either don't care or just don't check their guest complaints. I was a restaurant manager with Applebee's for 10 years and when a guest complained about something, we bent over backwards! KFC was nothing but rude and disconcerned.
The complaint has been investigated and resolved to the customer’s satisfaction.
Cold food, rude customer service
I went to eat with my wife who is 7 months pregnant. The air conditioner was set at a very uncomfortable 55 degrees on a 90 degree day. The lady in front of us asked why it was so cold and the manager told her it was to make sure that the staff was comfortable. The manager said that she felt it felt fine to her. I placed an order and she wouldn't raise the...
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About KFC
KFC has grown to become one of the largest fast-food chains in the world, with over 23,000 locations in more than 140 countries. The company is known for its signature fried chicken, which is available in a variety of flavors and styles, including original recipe, extra crispy, and spicy.
In addition to its famous fried chicken, KFC also offers a range of sides, including mashed potatoes, coleslaw, and biscuits, as well as sandwiches, wraps, and salads. The company has also introduced a number of new menu items in recent years, including chicken tenders, popcorn chicken, and chicken wings.
KFC is committed to providing high-quality food and service to its customers, and the company has implemented a number of initiatives to improve the customer experience. These include a focus on cleanliness and hygiene, as well as the use of sustainable and environmentally friendly practices.
Overall, KFC is a beloved fast-food chain that has become a staple in many communities around the world. With its delicious fried chicken and commitment to quality and service, it is no wonder that KFC continues to be a popular choice for fast food lovers everywhere.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.
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Overview of KFC complaint handling
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KFC Contacts
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KFC phone numbers+1 (800) 225-5532+1 (800) 225-5532Click up if you have successfully reached KFC by calling +1 (800) 225-5532 phone number 7 7 users reported that they have successfully reached KFC by calling +1 (800) 225-5532 phone number Click down if you have unsuccessfully reached KFC by calling +1 (800) 225-5532 phone number 19 19 users reported that they have UNsuccessfully reached KFC by calling +1 (800) 225-5532 phone number+1 (949) 218-4453+1 (949) 218-4453Click up if you have successfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have successfully reached KFC by calling +1 (949) 218-4453 phone number Click down if you have unsuccessfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have UNsuccessfully reached KFC by calling +1 (949) 218-4453 phone number+1 (502) 874-8100+1 (502) 874-8100Click up if you have successfully reached KFC by calling +1 (502) 874-8100 phone number 1 1 users reported that they have successfully reached KFC by calling +1 (502) 874-8100 phone number Click down if you have unsuccessfully reached KFC by calling +1 (502) 874-8100 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling +1 (502) 874-8100 phone number100%Confidence scoreExecutive Director(765) 674-1574(765) 674-1574Click up if you have successfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have successfully reached KFC by calling (765) 674-1574 phone number Click down if you have unsuccessfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling (765) 674-1574 phone number
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KFC emailsletstalk@yum.com100%Confidence score: 100%Support
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KFC address1900 Colonel Lane, Louisville, Iowa, 40213, United States
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KFC social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 18, 2024 - View all KFC contacts
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Stopped using KFC recently when I discovered it had changed to an
Islamic fast food outlet. No one asked me (or any of my multitude of friends) if I minded being served torture-killed halal chicken.
So now KFC have missed out on about £200 a week takings just from my little circle. Also I am spreading the word about this.
Another beef. Have you tried to contact KFC 'customer service?'
Non existent. Sincerely hope they end up bankrupt. Will do all I can to speed up the demise of this once decent company.
long wait in drive in...wings horrible...
bAD SERVICE...WINGS HORRIBLE
Today is 27 May 2009. we went to the KFC here in Orangeburg, SC at approx. 8:30 PM. After all this hype about GRILLED, i HAD TO TRY IT. We've been less than satisfied with this KFC before and for only God knows the reason, I thought this time would be different, WRONG! This has got to be the stupidest, laziest, not give a s++t people on the planet. The crap they served us must have been under a lamp for the better part of the day- probably yesterday. I told the incompetant that I could not eat cole slaw, fine! we'll give you 2 mashed potatoes. Get home- cole slaw! Where does it break down between what I ordered and what I received? With the flippin" IDIOT behind the counter.
hello my nane is nancy i went to store 3387 on october 1st @ 8:07pm and the employes that were working with food were not wearing gloves even the managr by time i realizes it was to late to say something there was a line and i charged my food . the food was not fit to eat! i would like for some one to call me on this issue thank you [protected]
i have just returned from my 2 weeks holiday to marmaris turkey, on departure from dalaman airport we decided to visit kfc and ordered a combo for one which cost £10 english pounds, what i received for my money was 2 chicken wings & 2 chicken legs & 1 fillet & i was disgusted at the size of the portions because not 1 of them was the size of my pinky finger, and when i complained about the size of the portions i was told that i would have to take as it had already been seved to me.I like going to kfc but them portions really put me off, so i would advice anyone going to dalaman airport not to visit kfc as you will be seriously ripped off.
18 Packwood Close
Maltby
Rotherham
S667EF
To whom it may concern.
I recently ate at KFC Meadowhall, in Sheffield, I ordered chicken fillet tower meals, which is a family favourite.I took my order to the table and first of all the fries were not even warm, I returned them and they were exchanged.On opening my fillet it was falling out of the bread the lettuce was slimy, we removed the lettuce on eating the bread bun was dry around the sides.I know that at meadowhall it can get busy, however that is no reson to let standards slip.The customer care is a priority, I do not feel that it is a priority to some of your workforce.Please repond as to the standards in this take out.
Mrs D Treweek.
I was in k fried c and was there 20 mins and i ask the manager how longi had to wait to get food and she said that she was the only one there and i said that since she was the manager she should hire more people to help and she said nothing and i ask for her manager's name and she ask why and i said i wanted to complaint and she said you just did and also said that she wasn't going to serve me, and with that my mind was made i am 42 and ate my first bit of kfc in the very early 70's but as of 3/29/07 i have eaten my last piece, all kfc restaurants has gone down over 50% from what i remember and they are very raciest to match, 25093 michigan ave dearborn mich. Mgr and attendant jeannene very sad