KFC
Reviews and Complaints

Its a good thing that I waited at the counter for my food this afternoon. I put my order in for a Go Cup and a lemonade. The cashier said that she has to get the lemonade for me. So left my cup there waiting for my lemonade as the casheir helped the next person.
I watched as the cashier held money and made change in her gloved hands. I stood there in disbelief as she then used the same gloves that just handled money with and proceeded to fill my order.
She put my order in a bag and held it out to me. I told her that I wanted a "new" order after she just held money with those hands. I asked her if she knew the reason for wearing gloves. I told her that money is on of the dirtiest things to handle and if she doesnt believe then she can google it.
I could not believe her response. She said "we wear gloves so that she could give me more fries than I would get if she used the tongs." I said that I would rather get "clean" fries rather than more fries!

First of all whenever I arrived at Kentucky Fried Chicken Long John Silver's in Newport Arkansas I had to wait 30 minutes and drive through the lane the girl that waited on me in the window was very rude when we received our food it was undercooked it was greasy and mushy they did not properly put the lid on the containers I had mashed potatoes and gravy all over our box I was feeding for people now over $23 may not be much to some people but it is to me I do not appreciate the rude attitudes the slow as molasses in the winter time workers and I don't appreciate having to wait 30 minutes and a drive-thru there's a reason it is called fast food but this was not it and I expect to be compensated thank you

KFC, DeFuniak Springs, Florida. August 2, 2017 near lunch hours. Had my mouth set for your food. Entrance door locked. Saw clerk working at he drive-in window. Wondering what was the reason? There were several other folks attempting to enter while I was present. I am sure this caused your company to lose lots of money during this closing. Perhaps other than the clerk present, the others didn't show up for work. If so perhaps you need to increase the hourly wage?

Sioux City, Iowa on Spring Hills and Lewis.
I just experienced the most idiotic thing I have ever experienced. When going through the drive-through at this KFC, we were told we were only allowed one order per person, per car. Yes, they made us drive back to the speaker to order food for the second person in the car. When we complained about the service, they bragged about the fact that they were number one in the region in customer service. Ha ha ha! They used the excuse of a time clock that only allowed them to get one order per car out, so that they could have good scores. I have never heard of such a ridiculous thing. This is one very unhappy customer.

I ordered my food and then I pulled to the first window. The young lady name Ashley had a bad attitude. She gave me my drinks and i paid her with a credit card. After giving me my food she slammed the window. I did't even get a receipt, So i went inside and ask for one. Before i can tell her what I'm missing "she replies you need something"! I just wanted what I paid for. A young man gave me what I needed. After this happened I called back to the store and talked to a manager. It was a young man and he acted like she did nothing wrong so I told him want i was about to do and he acted like he did'nt even care. My next step was to file a complaint on the store. This happened around 6:00 or 6:30 in the evening.

I find it unacceptable that a Store Manager is allowed to be rude and unprofessional without consequence. The Store Manager passive aggressively smiled and noted that he had been in his position for 14 years. He argued with me in front of his staff and the other guests in the Store. He displayed disrespectful and discourteous behavior over an extra side of ranch.

Now if my complaint isn't responded to nor addressed I'll be sure to document this incident on Facebook, Reddit, Instagram, and I'll be sure to pass the word along. This type of behavior is unbecoming of a Store Manager and I expect someone in Corporate to care about the KFC brand.

This all took place with Carlos at Store # L908001

To think that such nonsense can occur over 1 extra side of ranch is insulting to me as a customer and to all those who have loyal to this brand and the products it delivers to the masses. Someone please do something.

I have seen the staff that is working at the bushnell fl Kfc do drugs and they get away with it. And then i call to tell the manger about two works there that are doing drugs and she tells me that i am not allow up there again of i do the i go to jail. Just letting yall know that whats going on at KFC in bushnell fl that is just wrong i go there and eat with family. I guess you really do get away doing drugs.

Presently, I am sitting in the lobby of store #g135070. (By the way, the lobby is completely empty, 2 cars in drive thru). My order was an 8 piece bucket. I asked for 5 wings/3 random, all krispy. The cashier said, that's gonna take a while mam. I said that's what my family eats, I can wait. He then proceded to go tell a female in a striped shirt that I had a special order. She looked displeased and began to speak to him in a hushed tone. He then returned and said that's gonna be about 30 minutes mam. Really?
As I sit in the lobby the cook just came out to confirm my order. He was very professional and reassuring. However, I will never purposely come here again b/c no one wants to wait 30 mins after sitting in traffic &getting off work.

Just an fyi

I'm sure I'm not the only one who feels this way, but it appears in very poor taste to photo shop, ext, the Original Colonial (who is dead) in your latest commercials. I've seen many tacky things this, but this is extreme! Your system won't allow me to send this, because I haven't complained enough. Now I can add this to your lack of professionalism with insisted that I need to complain in more detail.

I went to the KFC/TACOBELL on telegraph in Berkeley I bought the famous bowl combo the popcorn chicken was hard as a rock. I also bought a 3 strip combo the strips where hard and chewy and a very dark brown color and dry the wedges tasted like old oil I asked to exchange my strips and was given a chicken breast that tastes like old oil as well after eating the food from this store I ended up with a very bad stomach ache. I love KFC but after eating at this store I don't think I'll
be eating at KFC anytime soon.

KFC
 Pulled up to the KFC  drive through tonight at 9:40pm, my daughter's choice of dining, and I notice as soon as I get to the voice box the lights on the menu flicker off. I thought ok no biggie maybe they are closed. I compare the time on my phone vs the closing time on sign and I notice they were still open, "Hello" I ask in the box and a gentleman gets on and says yes how may I take your order so I ask for Hot wings, again my daughter's choice, the guy gets on speaker and says well maam it takes 25mins to make hot wings and we close in 20mins. "OK, fine" I said because I didn't want to cause a fuss. My daughter immediately settled for popcorn nuggets, so I ask the gentleman well are popcorn nuggets made he said yes and I was like ok well let me just do a popcorn nuggets meal with mashed potatoes and a drink. The crew member then goes on to say well ma'am we've cleaned out stove so there are no mashed potatoes or potatoes wedges made and we are getting ready to close, but I can substitute that with a piece of chicken. At this point I'm fed up because I had already settled for something my kid didn't really want and granted they were about to close, I made it to the location to order my good 20mins before they were closing so why I wasn't granted the proper customer service tonight I have no Idea. Thanks for offering chicken but unfortunately that isn't a side, let along what I asked for. I just wanted to let corporate know how unprofessional it is for this location to tell me they can't fulfill my order because they close at a certain time. I  work customer service and if a cx comes in 5mins before I shut my doors we still give that customer the attention needed to ensure they leave satisfied. No matter if I wanted to leave on time (which in my years of customer service rarely happens). I want you to know we left without purchasing a thing!  If you want customers to stop making orders at a certain time, then you guys need to fix the signs that read you all close at 10pm

We ordered food which they forgot all of our sauces, our mashed potatoes which we payed for, and our food was totally cold. To top it off we called ahead and we're told the establishment closed an hour before posted time! I would've been ok with one of the 3 because I also work in the service industry but that was unacceptable! So very bummed out local KFC isn't up on their game! We also tried going 2 days ago and they were closed an hour early that's why we went tonight!

I ordered two of the hot wings buckets on July 28th 2017 got home decided to eat my wings while watching my movie and my wings was bloody decided to call back to complain and she said they would remake my order but here's the thing I ate Bloody Chicken my money should be refunded plus my order should've been made over. The manager on duty wants to tell me I need to call this person because they can't refund money. I spend good money at this location all I want is to be taken care of when I come good service will make a customer return back.

Hello,
I visited your KFC on Detroit Rd. in Elyria, OH. I received very poor quality and worse service. My order was as follows: (3) chicken breast meals, (1) 20 pc. bucket, (2) large mashed potatoes. I requested extra crispy chicken and was told "we do not have any." I understood and accepted regular recipe. I waited 30 minutes inside to receive my order. However, once I received my order I was missing the (2) large mashed potatoes when I got home, the 20 pc bucket tasted like it was made the day before(rock hard and dry). I understand bad food quality sometimes but the service I received was the part that irked me enough to right this letter. During my visit I observed this: Approx 6-8 staff members. One worker doing his best, one standing at the register doing nothing, one worker going around to every staff member trying to get them to work for her, and the rest standing around talking to each other. No teamwork at all. I am requesting a store credit for the items I purchased. Thank you for your time and I hope to hear from you soon!

Kristie Reed
[protected]
[protected]@windstream.net
10460 west ridge rd. Elyria, oh 44035

Today I went to the drive thru at the White House, TN KFC. Very disappointed, I ordered the $10 bucket share spicy wings, there were supposed to be 12 in the box. When I got home and opened the box, there were only 9. I never would have spent $10 on 9 wings, especially since the drive thru sign clearly said 12 wings. I would like to be either reimbursed or receive a coupon for a replacement.
Mike Soulor
101 Rolling Meadows Ave
Portland, TN 37148
[protected]@yahoo.com

I would like to made a complain about KFC delivery and service in Dubai Al quoz area. my number is 00971 [protected]. I highly appreciate if any manager can contact me who can take a responsibility. I ordered few times near days in Al quoz, Dubai UAE. Delivery service wasn't really effective like before. Once it took 2 hours to deliver and I had to call so many time to followup. Today 01/08/2017 I ordered from KFC online at 8:47pm Dubai time and it did not deliver until now (10:08pm dubai time) When I called a manager from KFC the reason he picked up is lack of staff. (Oh come on) as a customers we are not here to recruit staff. KFC higher management need to think are they having correct staff or manager at work as in business EVERY DROPS COUNTS. In this way I can guarantee KFC will loose customer by customer. Because with this experience in future I will not order KFC neither my friends I will ask to order.

Thank you

Tharindu Danushka
+[protected]
[protected]@yahoo.com

August 1, 2017 at 1:10pm... I placed an order at KFC location 3283 Northcrest Rd Doraville Ga 30340. Soon as I got my food asked for honey mustard sauce... I was unable to get what I asked for. Therefore I asked for a cup of water But the male cashier on the front line didn't give me a cup of water only the cup an I didn't see the water near the vendor area. So I just got a drink instead and the male cashier whose name I don't know
but he does we're glasses an older male made a rude comment about that. I'm unsatisfied because I didn't get my honey mustard first and then I couldn't get the water.

My receipt and a picture are attached. I went to this KFC and ordered a $5 fill up box with a grilled chicken breast and a lemonade. I checked my food before leaving the drive thru window; it was incorrect. I had a $5 fill-up box but with two pieces of original dark meat chicken instead of the grilled breast I ordered. I told the young lady that took my order. She did not say sorry or anything. She simply took my box and replaced the chicken with the correct one and handed it back to me. Still she said nothing. She had plenty of time to give me my beverage but never gave it to me. Partial responsibility here...I forgot to ask for it also. When I got home I realized I didn't have my lemonade so I called back. I was told to return and pick it up and I told the young lady that answered the phone I did not want to drive back (to KFC) because I have had surgery on my hand and needed to limit my driving and I lived closer to Hwy 51. I would get it the next time I was at the restaurant. She asked when will that be. I told her I did not know because I frequent KFC only about two or three times a month maybe less. She was concerned about the time frame I would return. I asked for her name, she told me but followed with, " I am not the manager." I asked to speak with her manager; I spoke with Miss Tyeisha-the spelling may be wrong. I explained to her that I did not get my lemonade. She asked me what did my receipt say. I said medium Pepsi. She followed to tell me I did not pay for a lemonade; lemonade was 50 cents extra. I told her I clearly ordered a lemonade because the young lady I had just spoken with said it was still on the counter waiting for me to come back and pick up. Her words were verbatim, "it's still sitting right here." So I told Ms Tyeisha what I told the other young lady about my frequency of visits and when I did visit again, I would either pay the difference for a lemonade or just get a soda. I'm not sure if she didn't understand me or if she thought I was lying or she thought I was asking for something that I didn't order. She proceeds to ask, "you didn't get anything to drink." I told her no ma'am I did not get anything. She said well you pay for medium Pepsi. At that point I said OK, when I do come back I'll just get a soda. She took my name and said she was writing it down. I asked for her name and that ended the conversation. Well I take my cookie out and it looked like it had been pinched off or bitten. Now...I say LOOKED because it could have possibly been on and a joining cookie but I can't tell and I am not pleased! Not only did the ordering clerk not take my order correctly, she did not put on the order what kind of chicken I'd requested. Clearly her staff is either I'll-trained, under-trained or incompetent. Either way, my visit today was very unpleasant. I would not dare to call back about the cookie.

KFC located in Charlotte North Carolina on north tryon (university city) employees are extremely rude and have horrible customer service. beyond disrespectful... the drive through employers laugh on the speaker, mimicking customers... takes a long time to respond.. completely unprofessional. needs help.. also this happens on a regular basis.. to the point all customers leave! Either someone in corporate need to intervene or this store will continue to lose business

I visited the KFC on Portage Rd in South Bend, In. I stopped in to pick up something quick, I started out in the drive thru and there was one care ahead of me waiting for them to take his order. We were there a good 15 minutes waiting so finally I drove around him and parked and went inside and placed my order of the 8 piece extra crispy chicken and a large Cole slaw. When I got home we sat down to eat...it was the worst I have EVER gotten from KFC! The chicken was over cooked and dry and the cole slaw was like mush! You could tell it was old, it was soft and no crunch to the cabbage at all and no juice like with fresh. I can tell you I will wait awhile before eating there again!

Reguards,
Stephani {a very unhappy customer}