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CB Fast Food Chains KFC 131 East Lakewood Boulevard, Holland, MI, 49424, US
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KFC
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KFC

131 East Lakewood Boulevard, Holland, MI, 49424, US
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11:00 am - 10:00 pm
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11:00 am - 10:00 pm
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11:00 am - 10:00 pm
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6:57 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

KFC - customer services

I went to buy 8 pieces of original chicken. I said I just want only the legs. I know 8 pieces just for the legs is kinda a lot but they always charge extra for that, and it's not a big deal as long as I can get the legs. So I was asking in a polite way for the legs and they checked it with one lady to see if there're enough legs. That lady, I don't know who she is, probably the manager or whoever got more seniority I guess, she comes to talk to me as if she was annoyed to do it. Girl, calm down, I'm just asking, Lolz. Whatever, she told me she can mix it with the crispy if I want all are legs. I can understand that but I want the original so I asked if she can mixed it with some of the wings, like 5-6 legs and 2-3 wings cause it's 8 pieces in total. I actually don't really want wings but because i don't want the crispy one that's why I chose to mix legs with wings but she tried to split it half legs and half wings when I don't want wings to be half so I'm asking, again in a polite way, can you really not put legs as many as you can. But she, for some reason, in stead of focusing on what I mean, she was just trying to act cool in front of other employees as if she's the expert in dealing with the customers. She spoke in a serious rude manner that she will do half legs and half wings. So that's it, I didn't talk back to her but I asked the cashier if she understand what I mean cuz seriously I can't deal with that girl when she was so busy trying to act like a boss when she knows nothing. That manager girl, she just got so pissed of right away after I asked the cashier. And the cashier, she is nice and explained to me that there's only 4 legs left rite now so I understand her and decided to take 4 legs and wings as her wish. And what happened, the manager(I go by that name) she gave me a hard sound and claimed that she knew WHAT IT IS. So there she goes, keep complaining about how she understand what I want with the annoying sound and attitude, she threw the chickens so hard into the box. She tried to make it loud to show her cool and bang the chicken to other employee to give it to me. My God! I was so polite to her in the first place. It's not about the chicken any more, it's about her attitude. If she could just explain in a cool manner like the cashier, I would absolutely got no issue with it. Girl plz! I mean the manager, if you wanna act cool in front of your co-workers or your subordinates, make sure you know how to work. And from what I see from your position, you really need to learn your manner toward other people esp with your customer. Thank you.

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mustang e-o 11
Simi Valley, US
Feb 26, 2015 2:26 pm EST

I stopped off at KFC in Simi Valley, CA to order the eight piece meal and the young man taking orders was very nice but the chicken was old and dried out as well as being small pieces. The green beans were good and the cole slaw, but the chicken was bad. I will not go back there. What did you do to the taste? Tasteless!

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