KFC
Reviews and Complaints

I work for the kfc store in charlotte street, i would like to make a complaint about our manager. She has locked our staff changing rooms permanently, and we now have to get changed at the top of the stairs, surely this is a breach of privacy as we have to get changed in front of the opposite sex. Not only that but we now have to go to the customer toilets if we need to use the toilet. My assistant manager Nick Toone made our area manager Peter Moss aware of the circumstances and he told Jenny to open the changing rooms. This was 2weeks ago an she still hasn't unlocked our changing rooms, an we are still having to get changed at the top of the stairs.

When i was in kfc restaurant in kfc kajang drive thru, i feel very good coz i get a good service from cashier on duty, I'll take latest set of chic rice cmb hot and spicy which is net price is RM 9.25, i read at the signbord if add colonel rice its only RM 1.60. But when i ask cashier why you punch Rice ala cart besides i already take the chic rice combo. I should get add on price for my second ala cart rice. She (cashier) still say that is the price (RM 1.90) for add on rice... even that is a small amount of money... It's show how the restaurant manager handle their staff. They not give proper briefing before start new product... you're lying kfc holdings malaysia... i hate to see this happen again next time...

Well first of all i have to appreciate the services they offer to the customers. They are polite and very nice. They serve fresh and warm food. Their food is delicious and as a name suggest "Fast Food". The whole place was neat and clean, was just like a mirror. The only problem is some customers makes a place more miserable, they should have a sense that when they eat they should put the rubbish in the bin, so that its more easier and the next customer wont find it dirty. So i give them 9/10..Keep the good work.

I ordered two ten-piece drum/thigh buckets to-go, and found out on arriving home that each bucket had only seven pieces. The local yellow pages did not list the phone # for the franchise, so I drove back to the store the following day. I explained the problem to the clerk who was apparently "in charge". She immediately challenged why I had not called, then told me she wouldn't do anything for me unless I had a receipt. I explained I could produce a credit card receipt if needed, but didn't have the actual store receipt. She said, "all I can do for you is give you some coupons, cause our procedure is to give receipts, and we need those to do anything further." I advised that I am sure their "procedure" is also to put ten pieces of chicken in a ten-piece bucket, but that didn't happen in this case either. The clerk then advised, "Now I'm not going to do anything for you...you can file whatever complaint you want."

I am fed up of the KFC in Twickenham, it's the nearest one around here, there isn't one in Kingston where KFC continually advertise (maybe you should open up there!). I really enjoy KFC and always had a good meal except for in Twickenham.
The staff who are not of English origin (and excuse me for saying so can't speak it very well thus making orders almost impossible) are always harassing you trying to make you order more than you want which you don't get in the other KFC's I've been in and they're rude about it! Plus when you do order what you want they secretly try and make it larger behind your back then sting you when you pay then when you reject the order they shout you down and tell you to leave. You can never go in there and tell them what you want and get what you want without them pushing you, it makes it annoying beyond belief!

Today 24/03/08 I went in there, I was hungry but wanted something to tide me over till my evening meal nothing too large, so I ordered a regular popcorn chicken meal. Meaning I wanted a regular popcorn chicken, regular fries and regular pepsi. I ordered it and she acknowledged it (not before trying to make me go large). Well, then when she shouted to the guy over the counter for the popcorn chicken, she gave me a large pepsi and large fries and said "You have large fries and pepsi for extra 40p". I said I didn't want that and she said that it was a good deal again I said I didn't want it, I wanted it all regular she then tried to proclaim innocence and said "Sorry I didn't think you'd mind it". With that I just said forget it, give me the large fries and pepsi not without telling her if I came back again she best damn well listen to what I say.

At a previous visit with two friends we went in and all ordered the same meal, regular fillet tower meal. Again we got ruthlessly harassed to go large but we insisted we didn't want to. We got the meals as we asked. My burger was what seems in that particular restaurant the token "crap" burger with all the crap meat as opposed to the nice tender white meat you get in the other restaurants I've visited. One of my friends burgers was alright, nice white meat but they were stingy with the mayo. But my other friend had a diabolical experience. She likes to check her food first when she gets it from fast food places and good job she did as the burger wasn't cooked properly and was still pink on one bit. She took it back and showed them the uncooked bit and they "replaced" the burger or so they told us, on another inspection we found all they did was carefully remove the batter, cut away the uncooked part of the burger, replaced the batter to try and cover up what they did and gave back the burger! We all couldn't believe it! She took the burger back once again and told them that we knew this wasn't a fresh burger and all they did was get rid of the uncooked part. Then the abuse came from the staff, they refused to offer her a replacement and refused her money back. At this point we had, had enough. We hadn't really started eating our meals so we went to another place for lunch. If she had eaten that burger she could have gotten food poising. This is not acceptable and shouldn't happen!

Another complaint with this place is no matter when you go the fries are never cooked properly, they're always quite hard and they're always pretty much cold!

Also I've found it quite intimidating when sitting in there on your own. They are asian staff and if the restaurant is empty they play loud asian music and shout and sing. They even started clapping trays together at one point. Though I respect their culture and rights to listen to their own cultural music, respecting my rights to enjoy a meal in a respectable atmosphere is prime. And they didn't respect this at all.

This restaurant needs sorting out, it's all the staffs fault. If this place had good hard working staff that cared about the customers needs and cared about the food they were selling then it'd be a lot nicer to go to. I don't mind being asked if I want to go large but harassed into it and tried to be sold a bargain bucket when I only want Colonel's Meal is not right!

I am a tolerant person, most of the time but the drama today at the KFC has prompted me to send this complaint, I would like to know if this really counts for anything or does any good. I went to KFC for lunch, the drive thru. I am a loyal customer, but the customer service is not what it should be for a product of supposedly good quality in the marketplace. I sat in the drive thru line for 20 minutes., the girl at the window, said several times, they were having a problem with a woman's credit card. THAT WOMAN SHOULD HAVE BEEN ASKED TO COME INTO THE STORE. SEVERAL cars drove away, got tired of waiting but I was hungry and only had a short time to get back to work. I patiently waited, paid for my food, get back to work and the main part of my lunch, the tender roast sandwich was not in the order. After waiting all that time and going through the drama of that woman and her credit card, they charge me $11.32 for sides and a drink, and don't put my sandwich in. I called the store, got the girl at the window on the line, told her, she said "I have your sandwich right here", and I will bring it to your work. THEN the manager gets on the line, in his broken English and said "It is not the store's policy to deliver food". So here I sit, I cannot leave work again to go get my food, and they will not deliver it to me, the girl at the window would have, on her break but the manager would not let her. She's a nice girl. But making people wait 20 minutes at the drive thru at lunch time, supervision is severely lacking in that store. I would like to be reimbursed some way for the trouble and stress. I have not lunch and I work until 6:00 pm.

A week ago I got 2 chicken breasts, which are usually really good, I could not even bite into them, they were like shoe leather. When I went back the next day and mentioned it, the attitude was like, too bad, if you don't either have the chicken or the receipt, we don't do anything for you. They should know my face by now, I go in there so often.

I bought a chicken salad and was dumbfounded to find a living caterpillar (larva/worm) in the salad. The person in charge only took my complaint and did not attend in any action such as refund or any other customer service action. Its scandalous that we pay for a product classified a high quality and high value to find that unhygienic food is being distributed and furthermore, very poor customer service.

My husband and I wanted to buy take aways from Kentucky Fried Chicken in Centurion (South Africa) yesterday, 2 February 2008. The employee touched our food with her hands, after cleaning some of the tables and touching customers money with her hands. Needless to say, we decided to leave. She was offended and very upset when we indicated this to her. The management of Kentucky Fried Chicken in South Africa need to apply effective selection and recruitment procedures and train their staff properly. This is not the first time I have made a complaint and am surprised that South Africans still support KFC. We are satisfied with substandard service and tolerate employees that get cross with customers when they perform poorly. In order to make South Africa a better place and in order to teach my fellow South Africans high standards, I will continue to make complaints, until we get it right.

Cecilia Denton.

On Sunday 27th January 2008, I was visiting the Pavilion Shopping Centre in Durban. At 11h30 I bought myself a Jalapeno Twister from KFC. I did not eat anything else that day as I did not feel hungry. By 10pm that evening I was vomiting severely with watery diarrhea and acute stomach pains followed by temperatures and chills. My husband rushed me through to the doctor the following morning. It was established that seen as though the Twister was the only food I had eaten that day that was different to what the rest of the family had eaten, that I had developed Salmonella Poisoning. It is now 3 days later and still I am suffering bouts of nausea and have no appetite whatsoever. I know I will never be able to prove beyond a show of doubt that it was defiantly the KFC however I vow never to eat KFC again so long as I breathe fresh air.

Can someone please give me advice? My complaint dates back to 31 March 2007. The chips I ordered at KFC Okovango branch in Brackenfell had an insect in it and when I took it back to the store, the assured me that Customer Services would collect it the next day for tests. I took photos of the chips as I wasn't convinced that the same chips would be sent for chips. They sent me a R60 voucher (that I have never and will never use). However, I heard nothing from them again with regards to the tests.

I phones the Call Center they use for their complaints and they said that they were still busy with the tests and the lady who answered said that coincidentally she is the person who handles the insect complaints and that she will sort it out. After hearing nothing from them for months, I posted complaints on Hellopeter website. They kept saying they would phone me, but never did. After having to make 3 complaints on there in a period of more than 3 months, I received a call from a guy by the name of Gary at the Call Center. He said according to him, the complaint was finalized as they sent me the pathetic R60 voucher and asked if I am the person who is continually making complaints on the website. I said yes! - If they had phoned me as promised, I wouldn't have done that and that the voucher didn't mean it was finalized (What about the test they promised!). He said that I should forget about it and that I will never receive the tests! He was even making light of the situations and when I asked to speak to his manager- he said that he is the manager. I then phoned the area manager (Morne) who was very polite and understanding. He asked me to send him the photos and that he would get back to me. HE phoned me a couple of months ago and told me again that the chips were lost but that they would do tests on the photos. He came back to me saying the photos weren't clear enough to be tested at the lab. He then gave me the nr of Nicci Rule saying that he discussed the matter with them at Yum Foods International. I sent her an email and she sent a very nice email apologizing and said that she passed the matter on to her staff as she is on holiday in Australia but that she would contact me as soon as she gets back. Her colleagues phoned me saying that they were going to do tests at the lab with a microscope and phoned me a couple of days later to say that the insect was unidentifiable and that the would send me the lab report. Two days later, the lab phoned to ask if they had sent the report. I said no and the lady said that she would send it. That was about a week ago. In the meantime I went to the actual store to ask to see the complaint logbook I had signed that evening as I wanted to see if Customer Services ever signed for collection of the chips ( you see- the two stories are contradicting- one says the chips were never collected and the other says they were collected but got lost) Anyways, I asked the new store manager, he went to the back of the store and after five minutes he came back saying the don't have such a thing as a log book! (BUT I SIGNED ONE). He said that he spoke to the previous manager and she said they never had one. (I hope you see why I am even more worried at this point). Well, needless to say, I have never received the lab report and after 9 months of begging and pleading for answers, still nothing but contradicting meaningless stories. CAN SOMEBODY GIVE ME SOME ADVICE? I AM NOT LEAVING THIS UNTIL I GET SOME ANSWERS FOR THIS WHOLE MESS!

In Botswana KFC condiment packets claim to be a proud sponsor of SOS Children's Villages. Each time a customer buys food at KFC they are under the impression that their payment in some way helps SOS Children's Villages in Botswana - yet we receive NOTHING. We ask one of the managers - and she said she would "get back to us".

The cole slaw from KFC Eshowe KwaZulu Natal South Africa is not as tasty as it used to be. It is fresh, but the mixture seems not to contain enough salad dressing. The manager should give attention to following the proper recipe.

Paid for our dinner, asked employee for the fried wings on the buffet because there were none there and specified that is all I will eat (have my reasons). She said ready in two minutes. 30 minutes later and 2 other requests they still were not there. The employees found that very funny and laughed. When I asked for the manager I had to wait 5 minutes and then all she said was "Oh well." So I asked her for a number where I can make a complaint. She handed me a piece of paper and said call this number. All the number is for is a brief survey and no where to make a complaint. As I was walking out of the store, still hungry, my husband who was waiting just outside saw the young man behind the counter make gestures toward me. We were treated less than a paying customer should be treated. Not only did I not have a meal, they did not even make any gesture toward satisfying a customer who paid and did not eat. If you are interested in why I do not eat anything but the wings please contact me. I will be more than happy to let you know.

Goodday
On Sunday the 25th of November I ordered small pops and chips at KFC in Kuilsriver - they suggested that we take the kiddies meal and in the place of a piece of chicken we get the pops. We were glad to take it. However when we order the same Tuesday at Brackenfell they just said that they do not do it that way. No I want to know why one branch can give good service and provide according to customers needs and the next have there own policy and do not want to give according to customers needs? I thought that the idea off a franchise is to give same service and meals at all branches.
And then I also have to say that the Brackenfell branch was closed on Sunday the 25th without any notice board saying why they are closed. And you could see people inside but no service was provided. If they were stocktaking - they should put up notice boards and saying so!

I hardly eat kfc because of the terrible service and they are constantly forgetting things (Benoni branch). But on Saturday was the worst this time they didn't forget the chips they forgot to put the chicken on the burger, how stupid can you be? And if i happened to take the burger back i would have had to stand in a que for a further 30minutes only to have my burger spat on just because i complained. It's not worth it and i will NEVER eat kfc again.

I have just had the new smokey cheese twister and it was the most terrible thing I could have decided on for lunch. The twister it self is quite delicious but gosh the wrap is so dry and the filling barely had any sauce on it. I had to choke the twister down and then only ate half of it because I couldn't chew anymore it was just TOO dry. Could more sauce be added and could you maybe "butter" the wrap with some of the sauce, like a pizza base that gets some tomato sauce spread on it! Very, very dry, was not good at all the chicken was tasty though but a bit too crispy as well, maybe you could do the twister over and get it just right so that it appeals to people.

The KFC at 3430 University BLVD. Jacksonville Fla.makes a habit of shorting the orders it serves to people in the drive through line. Either they are just plain stupid and cannot count,or they are cheating the customers for their own gain.This problem has been reported to their supervisors and owner.But the problem still exists.