KFC
Reviews and Complaints

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I have eaten their a number of times going through the drive through and not ONCE have i recived what i asked for.a number of times i have not recived my chips, i have orded a three peice feed and not recived 3 peices of chicken ... i am so over spending so much money on KFC and not getting what i want.

Food was not cooked through out and as a result suffered from food poising.

Like 2 weeks ago i stopped by kfc in redmond, wa. In dinner time and i was waiting for somebody to help me with my order and nobody helped me and i go outside and i saw a lady with a black shirt and a lot of tattoos on both arms. She was next to a white boy like 17 - 19 years old and they were smoking marijuana, when they saw me they went through the back door. I went back inside and the workers that i had seen outside came in laughing very loud and smelling terribly like marijuana. They tryed to take my order but i didn't accept their offer so i left the store immediately. They smelled so bad. That's a very bad review for kfc ! I am never going there again, im going to tell all my friends to not go there ever again to the redmond kfc, if this is one of your managers you have to do something about it ! Think about it thats a bad influence, just imagine that if it wasnt me seeing them and it was little kids, how bad that would be. - kate green

On the evening of the 28th of June 2016 we purchased 8 dung wings and 1 coronal burger at the drive through. This is not the first time that we complained about the below standard coronal burger's sauce. All the burgers we bought there were dry. Some more sauce than the dab we received would have made the product more bearable. We stay approximately 15km's from the business so not very cost effective to drive back for more sauce.

It is my understanding that bad chicken is being sold by Kentucky Fried Chicken.Based on information and belief chicken is being processed.Then by - products are being added.

My family has noticed a big difference in the quality of chicken at KFC. Did not know who to attribute it to...staff...management. ...I never considered it may be the meat itself...I go elzewhere now for my chicken.

Staff never pay attention, chat with other staff during order.
Orders are neglected / unprofessional service
The worst staff I ever encounter there since the 1980's
The best staff Praba

whoops! in Myanmar country, Mandalay town, someone's abusing KFC title and reputation at 35th road and 72nd street.is it legal?

i was in kfc tonight at 8:30 and i tryed to order me some chicken wings and they told me they didnt have any every time i go to this kfc they never have chicken why cant they make what you want even burger king lets you have it your way if this business is operarating like this then i think they need to be closed down

I was poisoned by a chemical at KFC on August 23, 1999 in Shelby Township, Michigan. I immediately became sick after one bite of a potato wedge(still in their parking lot). Thank GOD my children did not eat any of it.! I am still suffering because of them! I have chemically induced pancreatitis, I'm on a very restricted diet and my health in general has deteriorated. All I wanted was to know what cleansers and chemicals they had in their building and they would not cooperate. I almost died and still I had to get a lawyer just to find out what they used to clean with. Unfortunately, my evidence disappeared from the lab I took it to after KFC found out which lab I used. What a horrible company! Mistakes happen, it is how you are treated when something goes wrong that matters! My family and I have suffered way too long because of their mistake! Has anyone else had this kind of experience? I honestly hope not...

HI... I AT WENT TO KFC MALAYSIA 24 HOUR AT JALAN STADIUM..
IM VERY DISAPPOINMENT WITH THE EMPLOYEE HER NAME MS ZAKIAH.. SHE NEVER LAUGHT AT CUSTOMER, ND SHE SO RUDE ALSO SHE NEVER FULLFILL CUSTOMERS NESESSRY... THOSE I ORDER THE FOOD I NVR GET...IM SO DISAPOINMENT WITH THE SERVISES

I've just at KFC &TackelBell today and ordered 4p of chicken and fried. After ate 3p, 1 wing, 1 drumstick and 1 centre breast, my husband ate the last one (thigh), it taste like rotten meat, smell grossed. Then i brought up to the cashier, and told her that it was not a good piece. She asked "wat's wrong", i told her that this piece stink, taste like rotten meat. Then she asked "how was the other pieces?", to be honest the other 3s were good, nothing wrong. She shrug her shoulder and said "it's come from the same chicken", i looked at her and said "don't tell me that 1 chicken got 1000 pieces ?", she said "it's from the same chicken" ..OMG, i told her that "impossible! why don't u try to taste this piece, or maybe just pick it up and smell it? Then tell me if it's ok to eat?" . It was lunch hr, the line up was long, i don't want to make others wait, so i told her that, "if 1 chicken can give you 100s of pieces of chicken, you're good girl! " Now i'm calling KFC head office let see how they're going to deal with it. I dont' want to have any free meal or anything, it just that the cashier needs to learn how to deal with this kind of situation. If she continues to be ignorance like this, i won't be going there anymore. Just think about the smell of that piece, i feel sick .

I was just at the KFC in miamisburg OH. address is 8028 Springboro Pike, as I sat in my car at the drive thru window I noticed one of the employies by the name of Cierra had her hand's up inside her shirt scratching and rubbing her belly, then she stuck her hand's just inside of her pants inside the waist band, she did this the whole time that I was waiting for my order, approx. 4 min., this is totaly unexceptable and not to mention GROSS, I have noticed this type of behavior going on at this location for a while now, I guess I was hoping that this type of behavior would have stopped, that is why on occation I would stop and buy chicken from KFC, I will no longer buy from that location ever again, other employies that I work with know this and they share the same opnion.

Horrible Taco Bell they charged my cruder card twice and only give me one refund. Back for one charge never got I this Taco Bell ever again

I worked there for one day and said they are to nasty and i was done

Taco Bell Ogden & Cass Westmont IL 2:00 pm

[protected] - dirty, one employee handling food had no gloves. I asked her to put her gloves on and she did.

I have never seen this particular site dirty, filthy and employees that don't care to clean.

This is a sickness to customers waiting to happen.

Please correct this situation. Thank you

I have to say that the above complaint is very valid. Just don't buy KFC anymore, anywhere. In Harrismith, when the ice cream machinery is working, they are using the incorrect cups and lids, the sprinkles are not in stock and if you replace with a sauce it's an extra amount with no deduction for the sprinkles that weren't available in the first place. The same is with the twisters and the burgers. The staff are surly and spend more time chatting amongst each other than actually serving the customers. It is a busy little outlet with no infrastructure at all. The cooking staff wizz through to the front to sort out a complaint and the cashiers wizz through to the back to direct cooking processes. It's a shambles.

I live a good 6 miles from this location and since they tore down the KFC nearest to my house this is the only KFC around.

Went through their drive thew to order a 10 piece chicken bucket, thinking that i was going to get a nice big bucket of that crispy Kernel Sanders Kentucky Fried Chicken...
When i got home to open the bucket the very first things to come out of my mouth was "Do I want to eat this?!"
I would grab a piece of chicken the whole thing would just fall apart in my hand... was VERY greasy and the breading couldn't even stay on the chicken, bones falling off the meat... is was very disgusting and made my stomach turn. It was uneatable!

I called the supervisor which named herself Sarah. I told her my problem and she laughed.. guaranteed the chicken was fresh and then would laugh and ask me what i expected her to do.
I couldn't believe the customer service i was receiving.
This store is ran by a bunch of teenagers that don't care about the food they serve or the customers that they serve... This KFC is the last thing that what you would expect from KFC and i am very disappointed.

I'll let my Friends and Family know to stay clear of this hell hole.
KFC has lost my interest.

DO NOT GO TO THAT KFC...

that was the worst kfc ive ever been to! it was a joke.. and that is real..!..

November 06, 2008 this is the date that we celebrate my son's first birthday but unfortunately we are not treated well in this KFC fast food chain which located in Tahlia St. Jeddah Saudi Arabia.

First: We pay the place for 5-8pm time for our celebration, but the branch manager during that day told us that we are allowed only up to 7:45pm which is not fair for us.

Second: They really force us to leave by cleaning already the place even we are still inside. This Egyptian Manager is also standing there which I know is not a good manner. I am sure that If we did it to them they open their big big big mouth to talk.

Third: We learn from the crew that the other occupants after us is the friend of their General Manager and they are pressure the crew and the branch manager to force us to leave the place early.

Fourth: I was surprised that the order was so fast and when i realized they really want us to finish soon, because you know why we attend another birthday party before and their service were so slow.

Fifth: Normally the kids meal has a toys to be given, but the total of 15 pieces that we order were not given in the party which supposed to be a children's party.

In the end of the day they will not make any action in all the complain as they were saying in arabic "qali wali" . Because I know the Egyptian way more talk than to act and the manner it doesn't matter.

I am a costomer for 15 years at KFC from Knit str with 49 Vancouver BC Canada. THe menager there it's a nice lady and always when i go in i have a nice service, but many time she is not there when i buy so the service it's so bad and so poor. I just came for a trip and I had to buy the KFC toonie tuesday (wich is not anymore toonie, it's almost three $). I went there and i did my order and when the pay time came i gave my Visa. Because i didn't have the ID with me they didn't want to serve me and also they laughed when they so me so nervouse. I mean come on i buy there for 15 years, (i always pay and don't make faces, never they had problems with me even tho many times or i got my fries cold or i didn';t get for how much i payed or my poutine was cold like now came from the frigi)and they make me problems for only 17 $? They r lucky the locotion it's close to my house other way i wouldn't buy from them any more. In my opinion the old KFC it's not anymore. The service and everything it's very poor.

I'm sorry to say, but I have had a way better experience than you it seems. I know all of the staff at KFC but they recently hired on some new staff - younger people who think they own the place - and sadly, they may have been the ones on drive through. I have never once been to KFC Batemans Bay and been sworn at or told to wait. They always have food available but during busy season and holidays they do end up running out of food. I guess I just go in at the right time, I don't know. Sorry to hear you had a bad experience but the KFC staff are wonderful people but I don't really know about the new ones they seem nice but you can tell it's a fake kind of nice. I'm a pretty regular customer to this store also. Hope you get a better experience next time. Sorry this had to happen to you but I'm not entirely sure of the circumstance that you were in - whether it was holiday season or if you said something that may have offended them - you never know nowadays. I've heard two negative comments on people saying they'd never go back but the next day I see them back in KFC and they don't say anything negative. So I'm sure you'll be back to visit KFC one day...

The Katima Mulilo Branch is only 5months old. The Ice cream machine is out of order since late November.
It is February and is still not fixed. How is that even possible? only 2 months after opening!

I'd like to lodge a complaint of a rude KFC staff member at the Werner List KFC drive thru. She was of herero descen and often works at the KFC drive through section on Werner List Street.
My partner and I had a very unpleasant experience at the drive through, for some strange reason the staff member was in a very irritable mood and ended up using derogatory language and in fact insulting my partner. Her exact words were "ondjiraere otuze" translated from herero meaning "don't tell me ###". I was quite flabbergasted that an employee in the employ of a company that values customer service would behave in such a manner. We obviously immediately reported the issue to the "manager" on duty at the time.
She assured us that she would deal with the matter, but I was surprised to see that 6months later the same staff is still employed at the KFC drive thru section.
I think that if you honestly value your brand reputation and hold customer value in high regard you would immediately rid your company such staff members, they can only do you more harm than good.

Ashley

Please look into the terribel service we receive from KFC Swakopmund, Namibia. On a busy Saturday night they have only one ( yes, 1!) very confused lady at the till taking orders. They should at least indicate which till is open, since customers queue in front of all 4 tills until they realise nobody is coming to serve them. Then the customers are starting to push each other around, arguing about who was in the shop first. Also, the orders are not prepared correctly, tomato or lettuce missing from burger (very dry!), you ask for "anything but breast" and you get only breast pieces. Staff members are mostly unfriendly (not all of them, though), nobody greets first. Worst of all are all the begging streetkids and homeless in front of the shop, making you feel too guilty to actually go in and buy food!
My question is: What happened to the old motto: THE CUSTOMER IS KING? Please... I LOVE KFC. The shop was renovated a couple of months ago and looks very nice. Please renovate the staff.

DEAR SIR..MY NAME IS JAISON MY MOB NO [protected]
today (25/09/2013) i had ordered 1 party (21pcs) and 1 family (9pcs)
i order this from my office and there was no cups or plates together with the KFC.
this is not the first time i experience, last time also the same happen.
you may check my order, very clearly i had told them about this matter...

sorry to tell you sir..your delivery service is very poor even though you charge for it.
Thank you..

I Ordered online

Order came from Souq Al Ali, Qatar branch

The Quality of food was Pathetic Third class Low Quality

Better shutdown KFC if u can not manage.

Kachra Quality

The grassy park employees are not to be cashiers.no eye contact and rude.me myself I know what it is to work long hours but siyasanga does not have to have an attitude or be rude, also there has not been any tomato sauce or chilli salt for almost a year.I think they should get competent staff or send them for better training in customer relations.

KFC Unfair drive thru rules bridged by manager of Goodwood KFC Cape Town South Africa.

In the early hours of the morning (standing in que from 11 : 37pm) after a tiresome long distance drive, we opted to have a family meal before going of to bed. However this was the worse decision ever.

The ordeal started with along que with an order cubicle that was non operational at all. Thus you have to place your order were you collect your food. The infrastructure/ drive thru is constructed in such a way that you cant get out of the lane if you want to cancel your intended purchase. So you stucked in this lane for an eternity ( just seem so long if you in a rush- stood there for over an hour). Kids became so restless and later fell asleep of the long wait

To add injury to insult two young gents came their and parked in the parking lot and was then immediately assisted when they approached the collection window. They had no prior engagements and yet the staff assisted them. How do i know this. I witnessed this from a car away from the window.

When entered the window i then asked the staff at hand why they did this. this gent disgarded me as if it is nothing and had a smirk on his face while he uttered something. At that time there was about 7-8 cars behind me who also awaited to be served.Strangely the person acted so insensitively, was the manager of the store.

I deem his action as outrages and an indictment to the ethics and conduct governing drive thru policies. Where do we draw the line if a loyal customer and other loyal customers in the que are blatantly robbed of their rights and their privileged after the long wait.

I indeed view this as a serious irregularity that exist in such a profound enterprise.

The infrastructure of this outlet also needs a revisit as you dont have the option of leaving the que and their is no order placement booth /cubicle (infact there is and it is totally detached from the main building) . i can only assume that is non operational at night for security reasons but it then prolongs the process.

Hope immediate attention will be given to this outlet and its management.

W. Williams

wasseemwilliams@gmail.com

I was shocked at the quality and taste of Kentucky i bought between 3rd and fourth avenue in Heugh Rd Walmer Port Elizabeth on Sunday, 22 July 2018. The twisters had big tasteless pieces of chicken . Were dry and just not anything i have been used to before. The meal boxes were the same. Big, tasteless pieces of Kentucky. The service was not good either.

Concerned client

I like that KFC just take R2 for Hope without asking!

i have my own complaint. i love kfc but i was very dissapointed with the new kfc that opened in eldorado park south africa.im used to kfc being a certain way. its normally really juicy but this was the worst i have ever had. it was dry and tasteless and im sure if an investigation is done many would agree. i spent R129.90 and honestly im regreting my purchase. the kfc will not last long if this continues. please can this be rectified because if we want decent kfc we need to go to the mall instead. please kfc fix your eldorado park branch please.

Thank you KFC Phoenix for a lovely experience a month ago in your store.
Long queue, 30 mins waiting time, no soda fountain, no coke in a buddy, or and not forgetting, , , a cockroach leg in my meal.
I was initially was refused a refund of my meal, wasted my airtime, and was just plain down frustrated.
Don't worry, my friends, family, work colleagues, and anyone I know will never visit that store or any other store again.
Thanks again for the great service and experience.

poor customer service in mega philani umlazi M35 UMBUMBULU HIGHWAY CASHIER NAME LUYANDA I DO NOT SEEING MYSELF IN AGAIN IN THAT STORE

KFC is the worst especially the Bluff branch at the checkers center. The staff including the managers have an attitude, as if they are volunteering at KFC. They serve as if they are forced to. My family and friends have had bad experiences at this branch. It's all bad, their attitudes, service, food. There are people who dont have jobs and are desperate but KFC employs people who don't care to do their jobs, it's unfair. We have called customer care many times and got no response. KFC IS THE WORST

I've a big fan of KFC (USA) for years. I am living in South Africa now, and was very excited finding a KFC branch here. However, the quality of the food is far from what I am used to. The chicken legs are tiny, the meat is often undercooked and mashed potatoes are watery. The fist time I thought it was just a bad luck. The second time I bought the food, it was of the same quality. I am disappointed and I hope the brand owners do something about it.

On Thursday January 31st, 2008 at aprox., 02:44 pm, I wanted to get out of cooking dinner, so I purchased a bucket of chicken from KFC to take home.

I picked up my son and his friend from school at 2:55 pm. They smelled the Chicken and it got their appetites going. I don't blame them, it smelled really good.

When we got home at about 3pm, I got each of us a plate. My son had two legs and half a breast, his friend had two legs and a thigh, and I had two thighs and the other half of the breast.

The legs and breasts seemed to be cooked okay. However, the thighs were bloody in the middle.

My first bite was fine, but on the second bite, I got a mouth full of bloody tasting chicken. At first, I could tell by the texture and the temperature that there was something wrong. I only chewed on it for a few seconds. Then came the taste of chicken blood and I spit it out. It was awful.

I didn't want to scare the kids, or, gross them out, so I did not say anything to them at first. I sat that piece aside and gave it the benefit of the doubt. The kids did not saying anything, so I thought theirs must be okay. I looked at their chicken as they ate, and it appeared to be okay.

I very cautiously began to eat another thigh. Sure enough the darn thing was raw in the middle. It really ticked me off.

I am a Chef by trade with over 20 years of institutional quantity prep training. I worked many years as a director of food service. Proper food temperatures, cooking times, storage, and sanitation are most important to health and safety of the public, in the food service industry.

Trust me, that would not have happened had I been the cook. When there is a large amount of meat/chicken being prepared, I will use a food thermometer on the largest pieces. Especially thighs. They must be 160 or above in the center, next to the bone. I will also wait a few seconds to assure that no blood oozes up out of the hole that I pierced. Only clear juices will ooze.

It is so very important to cook fried chicken, or, any chicken, thoroughly, with very strict times and temperatures.

I know these things, because I am a certified foodservice manager, trainer and cook. I was also a director of food service in quantity food prep., and a certified inventory manager as well.

I am livid at the thought of the incompetence and carelessness of the managers at this KFC regarding their responsibilities to train and supervise food service personnel and cooks. However, I am aware that this is not the majority of well-trained cooks, managers and other food service personnel.

Point being, I love the flavor of KFC and so do many others. But, in my lifetime, this incident has not been the first bad experience with KFC. This is just the first time that I felt I must bring it out into the public, for the health and safety of others.

My advice to the public, is to not take for granite that something has been stored or prepared properly, just because it looks good, smells good, or, has a label. Be cautious of foods that you do not prepare yourself. And, raw meats are very dangerous.

Honestly, after this experience, I doubt if I could really enjoy the privilege and convenience of taking a break from my own kitchen and skipping the hard work it takes to fry my own chicken. Which my son loves, by the way. :0)

KFC has discouraged me again; I can only say that it is a pity. Some others will probably never return. I must admit, I do like the flavor of KFC chicken.

Honestly, I have never had undercooked chicken at Popeye's or, Churches or, any other restaurant. As for myself, I have prepared chicken for hundreds of thousands of people over the years.

By the way, are you wondering about the other thigh, that my son’s friend was eating? I caught him after a few bites. Yes, it was bloody/raw in the middle also. That's when I broke the news to them about mine. I educated them on food preparation and the danger of undercooked meat.

Here is my challenge to the KFC CEO:

I am a retired director of food service in institutional quantity prep with experience in fast food, and as a prior convenience store/deli owner and operator, and am experienced in restaurant cooking. Cooking is still one of my hobbies.

Since I am retired, I would be willing to travel anywhere, as a volunteer for KFC on occasion (travel expenses provided by KFC) to help correct discrepancies regarding any of KFC's district mangers and restaurant managers, who have been failing in the area of customer satisfaction and proper food preparation and handling.

Let me help KFC by grading your district managers and store managers for the public. This would be done mostly by unexpected/surprise inspections by someone they would not normally have contact with.

Manager’s inconsistencies need to be brought to their attention. This is a good thing for managers. A surprise inspection with some good advice may even save some of your customers’ lives, by avoiding possible food poisoning.

Let your 6,000 or so, restaurant managers and KFC's district managers prove themselves. Make them aware that the consumer is watching them, and they need to be responsible. Keep the managers on their toes. This is what they get paid for.

The whole problem in a nut shell, that I see KFC managers facing, translates into lack of proper training and consistent supervision of their own food service personnel, concerning preparation of food and customer satisfaction.

Basically, KFC needs to re-enforce its management team of their responsibilities. This would cover proper supervision, training of personnel, quantity/quality preparation, proper temperature controls (use of food thermometers, proper cooking times and procedures) food textures and color, food storage (safe holding times) and temperatures of food warmers; Not excluding Safety, Sanitation requirements, and customer service/satisfaction.

Anyways, if KFC accepts my offer to help, that's what I would do to help fix what I see as a problem that will get bigger if not attended to. And, my advice is free, so take me up on it. I am freed up. E-mail me if you’re interested at splicedtwice@gmail.com.

Sincerely,

Douglas Deason
P O BOX 1015
Kingsburg, CA.
93631

Attachments: Picture and copy of reciept available for proof.
cc: file

I know that KFC has a shortage of the powder mash, and some branches use real potatoes to make the mash, but why do they not inform us about the product when we place the order. Other branches (like the one in Pretoria) don't even inform you that they don't have any mash, and give you just the gravy even though you have asked for a mash and gravy.

On Thursday January 31st, 2008 at aprox., 02:44 pm, I wanted to get out of cooking dinner, so I purchased a bucket of chicken from KFC to take home.

I picked up my son and his friend from school at 2:55 pm. They smelled the Chicken and it got their appetites going. I don't blame them, it smelled really good.

When we got home at about 3pm, I got each of us a plate. My son had two legs and half a breast, his friend had two legs and a thigh, and I had two thighs and the other half of the breast.

The legs and breasts seemed to be cooked okay. However, the thighs were bloody in the middle.

My first bite was fine, but on the second bite, I got a mouth full of bloody tasting chicken. At first, I could tell by the texture and the temperature that there was something wrong. I only chewed on it for a few seconds. Then came the taste of chicken blood and I spit it out. It was awful.

I didn't want to scare the kids, or, gross them out, so I did not say anything to them at first. I sat that piece aside and gave it the benefit of the doubt. The kids did not saying anything, so I thought theirs must be okay. I looked at their chicken as they ate, and it appeared to be okay.

I very cautiously began to eat another thigh. Sure enough the darn thing was raw in the middle. It really ticked me off.

I am a Chef by trade with over 20 years of institutional quantity prep training. I worked many years as a director of food service. Proper food temperatures, cooking times, storage, and sanitation are most important to health and safety of the public, in the food service industry.

Trust me, that would not have happened had I been the cook. When there is a large amount of meat/chicken being prepared, I will use a food thermometer on the largest pieces. Especially thighs. They must be 160 or above in the center, next to the bone. I will also wait a few seconds to assure that no blood oozes up out of the hole that I pierced. Only clear juices will ooze.

It is so very important to cook fried chicken, or, any chicken, thoroughly, with very strict times and temperatures.

I know these things, because I am a certified foodservice manager, trainer and cook. I was also a director of food service in quantity food prep., and a certified inventory manager as well.

I am livid at the thought of the incompetence and carelessness of the managers at this KFC regarding their responsibilities to train and supervise food service personnel and cooks. However, I am aware that this is not the majority of well-trained cooks, managers and other food service personnel.

Point being, I love the flavor of KFC and so do many others. But, in my lifetime, this incident has not been the first bad experience with KFC. This is just the first time that I felt I must bring it out into the public, for the health and safety of others.

My advice to the public, is to not take for granite that something has been stored or prepared properly, just because it looks good, smells good, or, has a label. Be cautious of foods that you do not prepare yourself. And, raw meats are very dangerous.

Honestly, after this experience, I doubt if I could really enjoy the privilege and convenience of taking a break from my own kitchen and skipping the hard work it takes to fry my own chicken. Which my son loves, by the way. :0)

KFC has discouraged me again; I can only say that it is a pity. Some others will probably never return. I must admit, I do like the flavor of KFC chicken.

Honestly, I have never had undercooked chicken at Popeye's or, Churches or, any other restaurant. As for myself, I have prepared chicken for hundreds of thousands of people over the years.

By the way, are you wondering about the other thigh, that my son’s friend was eating? I caught him after a few bites. Yes, it was bloody/raw in the middle also. That's when I broke the news to them about mine. I educated them on food preparation and the danger of undercooked meat.

Here is my challenge to the KFC CEO:

I am a retired director of food service in institutional quantity prep with experience in fast food, and as a prior convenience store/deli owner and operator, and am experienced in restaurant cooking. Cooking is still one of my hobbies.

Since I am retired, I would be willing to travel anywhere, as a volunteer for KFC on occasion (travel expenses provided by KFC) to help correct discrepancies regarding any of KFC's district mangers and restaurant managers, who have been failing in the area of customer satisfaction and proper food preparation and handling.

Let me help KFC by grading your district managers and store managers for the public. This would be done mostly by unexpected/surprise inspections by someone they would not normally have contact with.

Manager’s inconsistencies need to be brought to their attention. This is a good thing for managers. A surprise inspection with some good advice may even save some of your customers’ lives, by avoiding possible food poisoning.

Let your 6,000 or so, restaurant managers and KFC's district managers prove themselves. Make them aware that the consumer is watching them, and they need to be responsible. Keep the managers on their toes. This is what they get paid for.

The whole problem in a nut shell, that I see KFC managers facing, translates into lack of proper training and consistent supervision of their own food service personnel, concerning preparation of food and customer satisfaction.

Basically, KFC needs to re-enforce its management team of their responsibilities. This would cover proper supervision, training of personnel, quantity/quality preparation, proper temperature controls (use of food thermometers, proper cooking times and procedures) food textures and color, food storage (safe holding times) and temperatures of food warmers; Not excluding Safety, Sanitation requirements, and customer service/satisfaction.

Anyways, if KFC accepts my offer to help, that's what I would do to help fix what I see as a problem that will get bigger if not attended to. And, my advice is free, so take me up on it. I am freed up. E-mail me if you’re interested at splicedtwice@gmail.com.

Sincerely,

Douglas Deason
P O BOX 1015
Kingsburg, CA.
93631

Attachments: Picture and copy of reciept available for proof.
cc: file

Shoulda took it..free pot.
That doesnt happen often.

I am very disappointed in thee service theat we receive at thee Springs Selcourt KFC! Yesterday on thee 5the of December 2012 at 18h48 we ordered two Box master meals and two Colonel Burger meals. When we received thee package we looked inside because of previous experience of which chips was missing we saw theat thee chips were all over inside thee package and not in thee chips packages! Which is also very unhygienic is thee fact theat when theey rectified thee problem theey used theeir bare hands to therow thee chips back in to thee packages! It doesn't help to speak to thee manager in charge because thee only theing he will say is "sorry" ? This "new" branch is patheetic and will eitheer drive furtheer in town to Springs Gate to buy from theem, at least we never had problems withe theem in thee past. J Stapelberg [protected]

i have bought numerous dinners from the hartebeespoort dam branch, and since we loved having a piece for breakfast we would of course buy a bit more than just for dinner. what a horrible supprise the next morning finding live movement inside the meat, little worms having their merry walkabout inside. juk! how many people might have eaten and never saw what was going on.
on calling the kfc i was told that its a fast food outlet and should be eaten when bought not kept for later. what utter rubbish.
we have bought from other kfcs and never come accross worms in our meal.
and then he still wanted me to come around for a free meal? no thank you.

HI, THIS IS NOT A COMPLAINT NOR AM I UNHAPPY BOUT THE SERVICE KFC GIVES OR THE FOOD. I WOULD LIKE TO EXPRESS MY DEEPEST DISAPPOINMENT WHEN I WAS TOLD BY ONE OF THE LADIES THAT ASSISTED ME WITH MY ORDER BOUT A MONTH AGO THAT THE KFC FAMOUS BOWL WILL BE DISCONTINUED. I HAVE TO BRING THIS TO YOUR ATTENTION BECAUSE IT IS ONE OF THE BEST MEALS ON YOUR MENU BY FAR AND I WOULD LIKE TO KNOW WHY IT WAS TAKEN OFF. MYSELF AND FELLOW COLLEGUES REALLY ENJOYED THIS TREAT AND WOULD REALLY APPRECIATE IT IF THE FAMOUS BOWL WAS AVAILABLE PERMENANTLY.WITH LOTS OF THANKS FROM RENE DAVIDS, CAPE TOWN. TEL:[protected]

On 25 November O8 I went to 17 Quarter on William Moffet Rd, Port Elizabeth.I arrived at 5.55pm to place an order for an 8 piece family feast. There were 2 chicken wings in the display oven. I should have realised then that there was a problem. The lady who served me told me that there would be a 12 minute wait for chicken .I was prepared to wait and so paid and waited, and waited. In the mean time other customers were becoming irate and the drive through was growing longer and longer. One customer ordered a coke and was told that they had none in stock. We all know that coke is the fastest seller ( so there go your G Ps down the drain), but as it is a franchise you would think that the manager would think to loan stock from another franchise ( stock transfer) or replace it at a later date.
I realise that Coke is a difficult company to deal with as they have no competition and no one at coke really cares .The staff then went into a panic ( no sign of a manager ), but I believe her name is Margaret as we did ask for her but she never materialised . The staff were frantically running around with family feast containers full of chicken ( greasy and not properly drained)
and trying to portion it out at the front counter instead of putting it into the front ovens and serving it from there. Needless to say 45 minutes later I walked out of KFC with supper. This I believe is fast food .
Nobuhle who served me did apologise and thank me for waiting . I did notice a training schedule up in the kitchen but clearly it has failed . On Sunday the 24November08 we went through the drive through and ordered 4 ice creams and recieved 3, so when I saw the trophy that said Drive through award for 2008 I had a quite laugh to myself . This store has been open for a year now and every time I go back it is still as bad as before. These staff clearly dont know what they are doing, are not yet competent and are in dire need of training . Shame on the you KFC management and area managers . Sort this store out before the xmas rush.

The best KFC branch is forsure - Oudtshoorn! We have NEVER bought something there that wasnt satisfactory. It's the first and only KFC where the burgers match the ones on tv, the right amount of everything. Also the piece of chicken you get on your burger is as big as the burger, you dont bite into dry bread before you get to the chicken.

Well done - OUDTSHOORN KFC

For the 2nd time now we've bought from KFC-Pretoria North and all of us who ate the chicken had to run to the toilet. Thank God that we have a house with 2 bathrooms. It sounded like a pregnant Elephant who's water broke, every time one of us went to the loo. Runny tummy and vomiting. The sad part is that my brother went to school (Grade 7) and the brown water just ran off his legs. Now, there is NO amount of money that can erase that image from the rest of his classmate’s minds. They will make fun of him throughout High school and one day they will tell their children about the boy who had the squirts in class.
It is sad to say, but everybody doesn't have the same standards as I have. I won't eat anything if I saw a fly on it, but here in Gauteng you'll find that some nationalities sells meat packed out on a used cardboard box, on the dirt road, with flies zooming about. That is why they sell the KFC even if it wasn't so clean, because they see nothing wrong with it.
People, this happened twice! The ### and the vomiting.

I WAS IN QUEENSTOWN DRIVE-IN KFC FOR A COUPLE OF ZINGERS AND THE GAVE ME VERY BURNED CHICKEN FILLET WITHIN THE BURGER AND WAS DIFFICULT TO EVEN BITE!

I WILL NOT RECOMMEND THIS BRANCH TO ANY ONE WHO PASS BY AND HAPPEN TO BUY ONE, PLEASE CHOOSE THE SIT IN KFC FROM THE OTHER END OF TOWN IF YOU INSIST USING A KFC IN QUEENSTOWN, EASTERN CAPE, SOUTH AFRICA

The Owner Kentucky Fried Chicken.

Hi it’s a known fact that if you want to purchase quality Fried chicken you will drive those extra kilos and go To Durbanville Kentucky.

Even the Kids at the surrounding schools know this, and we have been only coming to you since your inception, when you bought out Uncle Joes Fish and chip Shop.

Well sad to say on the 29 th Dec 07 @ 19:18 Chk number 9420 served by number 22 Rikhotso the quality packed chicken and twister meals was not there.
We were third in the q @ the drive way, therefore there was no need to rush and put in rubbish horrible pieces of Kentucky which we threw away: Including the twisters.

It is not the size of the order that you should give of the best
I have bought smaller portions and received great quality from you.

Incidentally I have bought buckets of chicken from you over the many years.

If you have a high staff turnover contingency plans must be put together to ensure quality the service we are used to getting from you.
I am saddened by this break down in communication from your branch.
Best regards
John Gordon
[protected]

The service at Bothasig and Canal Walk is terrible. At Bothasig you always wait for about 40 minutes (drive through) for your food and at Canal Walk it is even worse. The workers are lazy and you can see that they don't really want to help you. At Somerset Mall branch you get a worm on your burger and you don't even have to pay extra for it!

We bought a barrel Kentucky pieces on Saturday night the 3rd of November. We went home and placed the barrel on the coffee table and everyone took a peace... when we eventually reached the bottom of the barrel with only three peaces inside we found that the bottom of the barrel was filled with till slips and filthy used napkins. I took photos and would like to have it published in our local newspaper.

As a KFC lover for 25 years now, i have never seen such poor service as at the branch in Marlvern Jule street Johannesburg. I've decided a while ago not to go there anymore but today was the last! I ordered a hawaiwan burger and payed for it, only to find out when i got back at the office that it was in fact a regular rounder. I can not go back cause my lunch time is so to say over. The personnel there is half asleep, theres so much oil in the chicken, basically when you take a bite the oil squirts all over the place , a few times already when you get there you have to wait ten minutes as the chicken is not ready yet, theres always a shortage of something! PLEASE GUYS! MAKE A PLAN!

My wife and my family eat a lot of chicken from different places in new york from kentucky fryed chicken but in middletown ny the chicken does not taste like kentucky fried chicken it does not live up to its name and thats really sad somebody should do something. Im sorry i wrote this but i love the real tasting kentucky fryed chicken please do something they are not cooking it right i would like to hear back po 538 pinebush ny 12566

I ordered a family meal last friday and i recieved the most horrible service and food.I intially ordered 8 pieces of chicken (build your feast)with coleslaw and chips at the drive through.I had to repeat my order atleast three times before the correct order was taken because the person assisting me was not able to understand.This was highly fraustrating to begin with!I proceeded by paying for the order and collected my meal.When i got home and opened the packet, there were exactly five pieces of chicken which looked like it had been left in oil for far to long, cold over fried chips and no serviettes with sauce!i cannot understand this level of service.Needless to say more i had no time to drive back but this is very unexceptable!

yesterday at shobra branch i did had my dinner at this place my dinner wase family mail extra coslow and risso with 6 piece bread when i askedd to by nore bread the answer i get sorry we just give bread only withe mail i did told the cashier i had my mail now but i need more to feed my children he askedd his supervisor when i asked to speak to him he told me the same but he give me what i need and then he add we are in shobra and in the meaning that the people of shobra are eating to mush or they are not human bean i did told him that shobra is having beast people and his attitude wase not professional as supervisor I AM WORKING AT J W MARRIOTT CAIRO AS SENIOR SOUS CHEF AND I NOW VERY WELL WHAT DOS IT MEN TO HADE A BAD EXPERINCE WITH YOUR FAMLY MY EMAIL IS SAAD_ MOHAMED1969@YAHOO.COM WELLING TO HAIRE FROM SOME ONE MY MOBIL [protected]/[protected]

iam zeyad atif from egypt iam 19 y old kfc egypt

I want to complain Arish Branch Street pyramid because it is preventing laptop and I want a conversation with someone the next day stopping Branch Manager of study which me fail the article I'm a student media

To whom it may concern, I am extremely disappointed as yet again we received 5 chicken wings out of 8 pieces of chicken, and they forgot to give us coleslaw which we asked for.This has happened on a number of occasions and has left me with a very bad taste in my mouth.I will never go to Wodonga East Kentucky again.

People.. it's KFC! for god's sake. KFC! sheesh

K F C in general is sliding down hill just yesterday I went in to a store in Murray Bridge in South Australia and to my surprise there was flies every where, there was no way you could even sit in there, there was less flies out side but try and sit down out side was a chore on it's own. Rubbish was every where the tables not even wiped down.
I think all the franchises in the world are far too busy making a profit than to worry about customer satisfaction...

visited kfc @ 8760 coral way miami, fl.
phone # [protected]

tried cashing on the oprah winfrey unthink kfc free offer, and was denied. notes were posted all over intercom and window indicating that they were non-participants of the promotion. i wound up paying $5.34 for a 2 pc. grilled chicken meal.

I just came back from a KFC in RI..and I feel dissapointed the way I was treated...I'm Hispanic and speak English without problem. But this lady (cape verdean) made feel like I was from another planet...My son was the one who made the order. He never buys food at KFC so he wasnt familiar with the menu...so when he started asking what kind of sides they have the lady got upset and screamed: Oh my God! well too bad she was there to let him know the sides and the chicken styles they have.
That board they have outside has small letters and it's hard to read; Also, they don't have enough light at the board...It's papetic. When I arrived at the window I told her that we don't usually buy food at KFC and we are not familiar with the menu..she kept stearing at me like I was a ghost when she gave us the food I asked her what kind of sauce they have...she didn't say a word..my son didn't want any sauce anyways..
I love to be well treated wherever I go. Since I got my customer service representative certificate I've learned how important is for a company to provide an excellent customer service. IT MEANS "MONEY FOR THEM".
KFC DON'T THINK THAT WAY!

Guys,

I am a Manager at KFC and know half of this stuff you are saying is all crap chicken is freshy cooked NOT REUSED STOP MAKING ### UP KFC ROCKS MANAGER.

hello
my name is hanan
i am 14 yars old
from saudi arabia
i want to make complaint about kfc i was a victim of kfc three times they brought me re-fried chicken
fresh freeze and bread from ysterday.
i advise chang the Egyptian officials to Filipino

Every single time that I go to KFC I have a delicious lunch so i think that KFC is terrific.