KFC
Reviews and Complaints

hi, ive been an avid fan of kfc for over 35 yearsan have enjoyed the food, my local outlet which is farnham road slough offer a very polite an helpful staff, an is clean, but yesterday, 22/10/09 i went into my local kfc an bought my normal family bargain bucket an fries an also a tub of colesaw, durin the meal i noticed a distinct odd flavour in the colesaw for which i put down to the ingrediants of the colesaw, after 20 mins or so i became ill an was vomiting, i am not allergic to any of the ingrediants, im sure it was not the chicken or the fries as my girlfriend an her 2 children were fine after eating thier meal an it was only me who had the colesaw, an that was my only full meal of the day after breakfast which was 2 toast an tea, ... thank you.

I visited this outlet for the first time in September 2008 when they refused to accept payment by debit card although a pos terminal was available. Tonight, more than a year later I experienced the same problem. The manager alleges they have a problem with the bank. How can it take 14 months and still such a simple problem is not sorted out?

I am very disgusted with the chicken at KFC in Primrose. Its most of the time oily and not even cooked well. The service is also pathetic. Most of the times you go there and want to order Milkshake they never have.

Saturday Evening...10:17pm (closing time 11pm) I proceeded to the first of three drive through windows to place my order. Waited for approx. 2 minutes - no response so i moved to the second window. I waited for 5 minutes before honking the horn, meanwhile two male workers have walked past the window. Finally the female attendant arrived at the window..."Could you drive to the third window"... I did so. When i arrived she explained that they have switched off all other registers other than the one on the front counter. I ordered to which she replied "That'll be ten dollars something" I questioned her methods...she then yelled to the girl at the front counter for the actual price...i paid. Then she retuened to inform me that they were out of Orange Juice. I requested to speak to the manager. I explained how poor the service is, was & had been in the past...their complete lack of work ethics...seems that people are far to lazy to do the job they're paid for & they just dont care. I asked for my money back & she obliged. This level of service is repeated regularly at KFC Kotara...the previous time they had no chicken & no burgers...would it not make sense to shut the doors?

went to the Blair, Nebraska store and the service was very poor this was at 6:15 p.m. on 10-16-09 the food that we wanted to order they did not have enough so we had to order something else and there was even a wait for that. There was a guest there that had waited 30 minutes for their food and asked for their money back and there was only three people on duty and I know from working fast food you do not do that on a Friday night . Also it was colder there than it was outside. Please do something about this or I may not go back again. Sincerely, Aleta Jantzi

We ordered a mega box for $42 which should contain chicken, nuggets, large colesaw, 2 large potatoe and gravy, and 3 large chips, on ordering the meal they advised us that they had no colesaw at or so we said we will have a potatoe and gravy instead then on recieving the meal we had 10 small potatoe and gravys and we asked where are the large potatoe and gravy they said they have none. If they had told us this a the start we would not have ate KFC, we were not happy with the service the chicken was old the nuggets were old, KFC should have advised us straight away as they did not have plain fillets for the burgers also the service and the quality of the KFC was not to standards, i would like something done as it was over $60 for the meal and the burgers and the drinks, if they have the add for something you want they should provide the meal in our case they did not.

My wife and i just had the worst experience ever sun 04/10/09 1930pm in the KFC Ebbw Vale wales UK after we drove through all the empty food boxes in the car park we went in side well the restaurant look liked there had been a football match played there.we went to the counter and ordered our food the young lady behind the counter ask us if we was eating in our restaurant .The right word should of been a pig style the place was only to describe as dreadful there was empty food boxes spilled drink every where we moved some rubbish and had a seat there was slippery floor warnings sings put on seats where the drinks was spilled it didn't look like any body had cleaned there for a few days .we had our food and needless to say we left most of it as the was no napkins or Knife OR forks available .I thought i better check out toilet there was Flem where some one had spat in the sink and and strong smell of urine there as well needless to say we wont be returning again.

This is my worst experience in home delivery ever. I have made an order which was supposed to be delivered in half an hour. The order took 75 minutes and when I was trying to call them to know the reason and to submit a complaint, they kept me on hold for 20 minutes.
It is absolutely my last time to use this service which is probably the worst customer service and home delivery in Dubai.

i went into your store on oct 1, 2009 hoping to get chicken wings for the 5th or more time in 4 months never can you ever get the order you want, the manager is as rude and unprofesional as a human can be. i orderd 6 chicken wings i was told by the cashier that she had to see did they had enough she returned to tell me they only had 8 and the manager may or may not let me purchased them she said it depend on her mood. needly to say i couldn, t.i ordered a 8 peice original i got legs and thighs only i told the cashier that i don, t eat thighs she the manager said it would cost me more per piece for wings or breast. 13.00 for that order is very sad another custome returned with his order they forget his biscuit the cashier treated this man like a criminal about a order they screwd up.the apperance of your workers needly so say is a turn off. i will and have warned all my family to not go there, they response was we were wating on you to figure that out.

NEVER AGAIN

Windhoek branch on two successive nights : No Wings, No Rolls for Burgers. Milkshake (advertised as new vanilla shake with real pods) was cup filled with ice cream. I asked and was told that that was the way it was made.

Walvisbaai branch. No Wings. Most rude service I had exdperienced at ANY franchise ANYWHERE in the world!

Visited the local KFC in Grovetown Georgia, and the worker, (by mistake) put the incorrect amount of Chicken with the order. I’m aware of that fact while I’m about to feed my family. I return to the KFC and ask to speak to the manager to lodge my complaint and the worker who prepared my order began to get angry and shouts out statements interrupting the conversation that the manager and I were having. The worker was so angry and disrespectful; the manager had to ask her to be quite. Needless to say she continued to talk and as I was leaving the establishment she brushed into me as if she wanted to start a fight. However she did say excuse me but I thought how unprofessional that is and how quickly a situation could become something more violent than necessary.
Even though I was reimbursed and given a sincere apology from the store manager I will never visit that establishment again and I will encourage all of my friends, co-workers and family members to do the same.
That work should be fired as soon as possible!

As we were drinking the soda we realized there were bugs/ants floating in the soda. When I went back to register to report the bugs, the employee said she already knew it before I said anything. She then called the manager and he also already knew and wanted to give me another drink. His answer was it was a new machine, and he will clean it that night. Why wasn't that soda machine put out of order if this was known. If I had the top on the soda I would not have known. I just wonder how many people drank the bugs.

Several times it happend that the chicken at Modimolle kfc smelled burnt. Other times, especially on sunday evenings, they don`t have chicken and then you have to wait several minites, even up to 20 min . Other times they forget to include the bun, when ordering a streetwise one. Several times I had to make a waisted trip to Modimolle kfc for nothing.

I visited this location today - the place is grossly messy and dirty.
I have filed complaints with KFC and the Board of Health.

My complaint is regarding an online survey - The only rule is lists is that "no purchase necessary".
I go to the site - the 1st question is "would you refer this location to a friend or family member" I answer NO!
Because I would not - as dirty and messy as it is - well, because I answer NO - it tells me I am not elligable
to enter the drawing! THAT is bad service alone! Never mind the crap-hole location!

i ordered a family meal of grilled chicken. when i got home the pieces were so small they looked like the size of popcorn chicken. i paid 17.99 for a family meal that only fed 2 people! I am very disappointed in the product. it was not worth the money i paid. i feel like i was cheated.i will be sure to let friends and family know not to order at KFC. your company should be embarrased to even serve such a product.i paid 17.99 for basically mashed potatoes and a couple of biscuits? i will never go back!

It was raining so I decided to go through the drive through - after 30 mins (And no way out of the drive thru) I was next to order, placed my order and moved to the next till where I handed the cashier my credit card, after trying 3 times she tells me they're offline/call audit office! No problem, I drove off as the food wasnt even ready.
I went back (Inside) after drawing some cash and I told her I wanted new food as its surely cold by now.
She then "shouts" the order to the back and refers to me as "this girl" not "customer".
I then catch them warming it up in the microwave and then re packaging it! I mean seriously! So I told her I could see what they were doing and they all had a fat laugh about this!
Long story short I recieved the food after about 1 hour and it was totally incorrect and had no sauce and the chips were ice cold, along with a pubic hair in the boxmaster!
Needless to say they definately put something in the food as both my bf and myself had food poisoning!
To top it off the payment went off my credit card 3 times!
I bet the paper roll just ran out and the incompetent cashier didnt even know!

On 8/16 I went to the kfc to purchase dinner for my family. I asked the clerk how many pieces of chicken in the variety pak, of which she replied 8 plus the popcorn chicken. When I got home and took the lid off the bucket, I almost fell over. The bucket was about 2/3 filled. The strips were about 2 in long and 1 in wide. The breast, wing, thigh, and leg were so small it looked as if it came off of a baby chick rather than a chicken. Smallest pieces of chicken I have ever seen. This was supposed to feed a family of 4! What a joke!
Check the bucket if you are feeding more than 2 people. I can't believe I paid $21.00 for this. What a shame & shame on kfc!

I went to the KFC in Sandton (On Grayston Drive). Amongst other things I ordered 3 "sprinkle pops". All 3 sprinkle pops were about 5 centre meters from the top. The coleslaw which I ordered was also extremely "shallow". This is not the first time and is an absolute rip off. If the franchise is doing this to every customer they are saving a fortune. I certainly will not go back. I would rather pay more than be ripped off. I also tried to find an official website in South Africa and not even Google could find it so I have to assume there isn't one.

My sister and I went to the drive through in Kettering and ordered a variety bucket for us and my children, however once we had done this we changed our mind to the bargin bucket which we felt would benefit more for who was going to be eating at home. On approaching the window we asked the gentleman if we could please change our order as (we had tried to do it at intercom but hadn't worked) the man at the window replied 'No' I proceeded to ask why not as the chicken had not been cooked especially for us and he said no I can't take it out once it has been entered...Just tell me what you need! My sister replied so you won't change our order, again the man replied no just tell me what you need! she sid forget it well just take it. So they prepared our order and we drove home, only to find that when we arrived home our order was incomplete, so not only ws the staff at this fast food establishment very rude but insufficient aswell...not very good for a large fast food chain with such a "high reputation" shouold that still be the case for Kfc. I look forward to your response.

We live in a town(chowchilla)that has very little restaurants; So were delighted when we found out that we were going to have a KFC/Taco Bell restaurant coming to town. Well, we have purchased chicken there 4 times now, and it has gotten steadily worse with each visit. The first 2 times, it was just fried chicken...No seasonings whatsoever. What ever happened to the "secret recipe"?
The third time, my chicken was extremely undercooked. I took it back, and was given more of the same. I couldn't believe it! I took it back again, and told the clerk I just wanted my money back. No more ### food. They need to train their people, or they'll be out of business soon. They lost me as a customer at that restaurant. Sincerely, Terry Macky