KFC
Reviews and Complaints

Logged a complaint on the 26th October 2009 about the disgusting, charred black chicken that I was given at both Northriding and Douglasdale KFC branches.

Customer Care called me and let me know that the complaint will be addressed and the franchise will contact me.

GUESS WHAT ?!? ... I HAVE HEARD NOTHING !

Having experienced this problem in the past I can even tell KFC exactly what is wrong ...

1. Quality controls are obviously being ignored.
2. Chicken is being overcooked and cooked in oil that is not being changed. This is a health risk and has been reported before.
3. All staff obviously could not give two hoots about the food they serve customers because just by smelling the chicken or looking at it it is obvious there is something terribly wrong.

I am not the only one complaining and am sick of giving KFC second chances ... Perhaps this issue needs to be escalated to YUM Foods (The US holding company for KFC) for it to be taken seriously ?!?.

If your franchises cannot maintain food quality standards or, as I suspect, are deliberately not following quality rules to make more profit then shut them down!

I though I try the streetwise two with an extra piece boneless version. What a rip off! Its simply a chicken breast thats been cut up. I got three small pieces that were bone dry. The three pieces probably made up one chicken breast and it cost 30 bucks?! Next time tell people that the boneless chicken isnt boneless as there are no bones in the breast to start with. I was really dissapointed.

I walked into KFC at Wolverhampton (Queen Square) at approx. 12.42pm on 3/10/10.
I waited in the que for 13 minutes before I was served.
My order was, 2 piece chicken and chips, chips and gravy and a snackbox containing chips and 1 piece of chicken, I was still waiting after 20 minutes which took me to 1.15pm (thats 33 minutes wait). I was served at approx. 1.22pm (a further 7 minutes), eventually when I was served, the person who served me asked me to confirm my order which was behind her on the computer screen, how sad is that?, she then placed the items in 2 paper bags and I still had to confirm a 3rd time at the counter what my order was. The person serving me even forgot to put tissues and salt in my bags. I find this very un-proffessional especially for a fast food chain.

The people working in the kitchen (behind the computer screens) were portioning out chips at the time so when my order was complete and I had left KFC and returned to work the chips were cold and the chicken was scorching hot. I received a warning and was debited half a days pay, thanks to the staff at this restaurant.

I think that it would be reasonable to be compensated for my loss.

My husband and I were returning from a trip to LA and we were going home to North Las Vegas. We stopped at the KFC on the border of CA and NV at Primm (address for KFC is actually Jean, NV).

Right away we noticed that the prices at this franchise were much higher than other KFC locations, but we were so hungry we ate there anyway. We did not realize that they closed 5 minutes after we arrived there, so the food was sitting out, cold and overcooked. Nobody told us that they were closing and they seemed to rush us in making our order. We asked for some extra sides and were told that they were out and as we ate there, they were cleaning around us to discourage our staying in the restaurant.

The staff was rude, the food was horrible, SO, I called KFC the next day, which was June, 29, 2010. To this day, October 1, 2010, I have not received a reply, even though I have called back numerous times. Now when I call, there is a fast busy signal, like the phone is "off the hook".

Their Customer Service is the poorest that I have ever experienced--they are arrogant and they don't give a rip whether they have repeat customers.

With all this touting about their double chicken entree, they should try to get the basics down first. I have decided never to go there again (any location) and have told family and friends to do the same.

I hope KFC reads this and "SHAME ON THEM" for acting that way.

With lousy food, poor service and corporate apathy to the problem, they should reconfigure their management, PRONTO!

Barbara Zamsky
[protected]@aol.com

It has happened numerous times now that I purchase food from Kentucky in Brackenfell, Cape Town, South Africa. I love the spicy wings, but it has happened time and time again that I buy it and when I get home and want to eat it, there is still feathers on it. It's extremely frustrating since we always buy the family variety bucket and it's expensive. Something they are also very famous for is bad attitude when you complain and they also tend to not pack the full order. A few times they forgot to add an item that I have paid for.

The whole franchise ***...really. Their chicken is sometimes undercooked and always greasy and the service ***.

My family treated me for my B-day to buy us KFC, and after eating, my stomac starter cramping and i started feeling bad, I spend the hole day in the bathroom, i needed to come to work today and still not feeling well, My stomac hirts and cramps and runny. The chicken we ate smell funny( like it were old) and were very oily, My fiance bought us a variety Bucket with chips and a salad and a kiddy's meal for my Son R 167.00 Something and i think for that kind of money we pay we can at least get good quality and fresh food.

Last week Sunday 4 Oct at about 19h45 myself and my family stopped at KFC in Alberton to purchase a meal. I wnet inside, placed the order for 12 hotwings, 1 rounder and 1 plain kiddie burger with 1 drink and 1 liquifruit. Once order was placed, I handed over debit card to pay. Cashier swiped card and when it did not go through, told me that the machine was faulty at the branch because of the weather conditions. She called the manager who walke to the drive through and after saying something in another language, the cashier told me that there was nothing she could do, manager failed to approach me himself, cashier failed to inform me of the problem before the transaction and i stood there for at least 15 minutes waiting for the manager. DISGUSTING SERVICE from a previously loyal supporter.

I bought two street wise two's and a large mash & gravy from KFC Northmead on [protected]. When I got home to eat (in Farrarmere) the chicken was raw at the bone and there was basically no gravy with the mash. I returned to KFC on [protected] with my slip to complain, but I was told that I was lying to my face by the manager. Not only that, but she raised her voice to me, and I dont believe customers should be treated that way in a shop full of other customers. We all know that chicken that isnt well prepared can make you sick and that fast food restaurants must take precaution in preparing their food. I would like to see what management of KFC is going to do about this situation, eventhough it was a small order. Or am I lying about this as well...

I would like to put in a complain about Blue Downs KFC, onthe 15 of September I went to KFC it was about 9 pm and I saw that it was full inside I then decided to make use of the driveway as I was driving, there were few cars in front of me and also few cars behind me. It was my turn to place my order at the window I was then asked if it's gonna be a cash or debit card and I said it's a debit card the the lady told me that unfortunately she cannot help me because the machine is not working and I requested her to place my order and then swop my card inside and she said that is not gonna be fair to the customers who are queing inside I must go inside and que again for placing an order. The service on driveway was very very slow and I was facing a difficult situation as I was unable to move back or front because there were cars on both sides I had to wait until all the cars in front of me are served. I still think that kind of service is unaccepteble and is very very poor. As it was all ready late I could'nt afford to stand on another que inside I had to go home without KFC .

I am really disappointed that KFC has decided to discontinue the Double Crunch Burger. I see from other reports that you claim that this meal was a 'limited edition'. This is a blatant lie, as I remember eating my first double crunch while I was still a student : 5 years ago in other words, which is not a limited time in my book. Removing this option from your menu is like Spur removing the Goodie Burger from their menu! Please listen to your customers and bring back the Double Crunch! Until you do, my family and I will not support KFC anymore.

Forgive me if this complaint seems petty however I promised my 8 yr old daughter I would do it for her. So we were watching TV and the ad where a little girls lies to get an ice cream comes on. My daughter started saying 'How could KFC show ads where they tell children to lie'. We then discussed their ads and established that the one where the child prays that she does not want her family to visit was also done in poor taste.Do we not try to teach our kids that family is the most important thing. Now I say again, I never thought I would be complaining about the ads but when my 8 yr old daughter opened my mind to this. It hit me like a ton of bricks. Maybe KFC needs to rethink their ad stratergy.

I work at a KFC Franchise and they do not offer insurance or anything. How would I go about getting maternity leave?

Yolanda

I work all over gauteng and love to buy KFC for lunch and dinner. I have visited KFC in Soweto Orlando, KFC Rangriver Kliprivier offramp, KFC Robert Broom Noordheuwel. Sometimes the chicken is not cooked properly and you have to put the pieces in the microwave to make sure the pieces is eatable. When you remove the skin this is cooked and the meat is soaking in a oily water. Some pieces of chicken is more dough then chicken. The quality of chicken that I am used to from KFC have cone back wards in the last few months. Myself and my family are regular visitors to KFC and I buy to take to my elderly mom, how loves KFC. But lately the chicken is not up to the standards. And even my mom has said that the chicken is not like she is used to. KFC is a favourite take out dinner and lunch time snack. The problem is that this is 3 different branches that I have been to and still the chicken is the same. So were are the problem lying? Is the chicken not getting cooked the way it should be? There is a problem here and it should be addressed.

My friend went to go buy KFC for us, She ordered a streetwise two for me.I was so dissapointed when i took a bite of the chicken, the taste was like boiled chicken, it did not taste like KFC at all It was disgusting and had water inside and it looked terrible. I gave it to one of our cleaners who also confirmed that the chicken was not fresh at all . I phoned KFC to complain and was told to bring the slip together with the chicken, I do not have time to move around with disguting food around, now I did not have lunch ! Only had a can Of Coldrink .A lot of people at work are complaining about your chicken, please try to do something about this, It is very disgusting.

On sunday the 27th september I visited the kfc’s drive through at the reds. I ordered what we normally do: double crunch burgher meal upsize white sauce only with a coke and a streetwise two with an extra peace, the teller then informed me that they don't have any coke or any chicken? I can only order a burger (But not with coke) and if I would like chicken I need to wait 20min. I changed to double crunch burgher meal, upsize, white sauce only with a fanta grape and a colonel burger the same. When I got home I noticed that they gave me fanta orange and put chilly sauce on the burger and a coke (Which they did not have) it's amazing how much the service from one kfc to another can differ so much, is there no regulating “authority'?

How can the largest fast food franchise which serves chicken run out of chicken?

On the 12th of September I went to KFC Harrismith, to buy 1 order of Veggie-bites, 1 ICC champions meal and 2 soft-serve ice creams for myself and my wife. As I gave the lady behind the counter my order, I saw how one of the employees handed a customer her order as well as a handbag from behind the counter, instructing the customer to keep the handbag closed... I stood there in amazement and as I finished my order the lady smiled at me, telling me that they didn't have any burger buns in stock and they had no ice cream in the machine. I settled for my order of 2 packets of Veggie-bites. As I received my order, a black man came into the shop, requested the same burger special as I have and low and behold... They made him his burger...What the hell?!?!?! On the 27 of September, we went there again... I ordered the ICC champions meal (consisting out of 1. Burger, 1. 500ml Pepsi, gravy and I think some chips) and my wife ordered the other Burger meal where you get the burger, a milkshake and chips...And guess what! ...No Pepsi for my special and no milkshake...And no mini-loaves for the 6 piece Family feast (our next choice) either! This is PATHETIC! What's up with them?!?!

Last night I went to get some KFC from the drive through in Cathcart Road in Queenstown. I ordered 2 meals. One was a Zinger meal and the other a Hawaiin Rounder meal. I got home and my wife opened her Hawaiin rounder to find only the bun, lettuce and a slice of cheese. No pineapple and no chicken. I took the 20 minute drive back to KFC and asked to see the manager. He looked at the burger and said to me 'oh yes I can see there was no chicken' like I would go to all that trouble. They then proceded to make a Hawaiin rounder. He talks to his kitchen staff in their language and they all laugh. Real funny! He then procedes to give me a can of Coke for my trouble. By the time I got home all our food was cold and we didn't enjoy any of it. I had to drive twice, get laughed at and then eat cold, tasteless food, and all I get for it is a *** can of Coke. Gee thanks Kentucky, next time I will pay for the *** Coke and you can keep it. This is the third time I have experienced poor service from this branch. Maybe someone should look at replacing some of the staff or management, cause they give your chain a bad name.

I tried the New KFC Toasted Twister at KFC Northmead in Johannesburg.
Within an hour I was throwing up and had food poisoning from the chicken.

This is unexceptable!