KFC
Reviews and Complaints

I Ramazan bought a family feast and asked for paper plate the young girl name Dena said no we don't give plates she said use the plates from your home i was taking my 5 year old daughter to the park she wanted to eat it there so i asked for a cup she said no cups in a very rood manner and told me we dint give anything out this happened at the drive through so i drove around to the car park and walked in and asked to speak to a manager she was still mouthing of to me so manager came over i told him what happened he said yes we do give cups and plates but she was still telling him no we do not give any thing out she was telling the manager what to do is this how customer service in kfc is it i felt really bad in front of my 5 year old daughter i told her i was gonna complaint in she said go for it i don't care the kfc coburg corner of bell st and Hudson st at 4.45 pm 26.10.2010 i will not go there and will not recomend it to any one becouse some staff members are very rood id like a respons back

In june 2010, KFC had a competition running to win a rocking box speaker set, i won the said prize which was confirmed via SMS on 30/06/2010, and to date, the prize has never been delivered.

I wonder with these big companies, they advertise stuff and you win. how sure are we that anyone ever gets the prizes they win...i mean its almost 4 months later and still no prize. i looged a report on their website and i have not even had a call in this regard...

public must be wary cos i really think that these restaurants adevertise falsely just to attract customers

I first went to buy a street wise 2 about a month ago and received a wrong order of a burger and chip. I used the drive through.
2.On the 13nth/10/2010 I bought street wise 2 and when I got to work there was Wool in the chicken.
3.On the 14/10/2010 I bought street wise 2 in the same KFC and then there was hair in my Chicken.

Please help as to how I file for a complain as I am always using their drive thorough in my lunch hour.These careless mistakes I see them while sitting in our lunch room after driving all the way.

Their address is KFC Ontdekkers, Roodepoort, Johannesburg. South Africa. - [protected]
My number [protected] -Princess

I bought a twister from KFC, Commercial Road, Port Elizabeth for my lunch at work. When I open the parcel, I could not believe what I am seeing. The photo's is self explanatory.

What happened to the great taste of the Colonel's Original Recipe?! For as long as I can remember, prior to 1995, "The Colonel's Original Recipe 11 Herbs and Spices" had been the best flavored chicken batter of all the fried chicken restaurants! Everyone I asked regarding the flavor difference agrees with me, except for the KFC restaurant's managers, that the chicken batter does not taste as good it used to prior to 1995. Why is that? What happened? Who changed the recipe? And why? When the colonel died back in 1995, or so, did he take the recipe that most Americans preferred over other battered fried chicken, with him? What happened? When the new owners purchased the restaurant from the Colonel's family where they forced by contract not to use the same 11 herbs and spices and the proper amount of those 11 herbs and spices where you could actually taste the spices? If you look at an older picture of a piece of chicken with the Original Batter on it you could see all the spices, black specks in spots all over the batter. But, now the batter has 95% less specks, pepper spices, etc.. I haven't just noticed this one or two times, I've noticed this on every piece of chicken, Original Recipe, that I've seen and eaten since 1995. Now, that I have brought this to the chicken lovers attention, they will begin to realize through memory that I'm correct on what I can plainly see. Since the flavor is not as spicy as it used to be for all the years I have eaten at KFC, I just don't eat there anywhere near as often as I used to, sadly so. I remember years ago while I was eating at KFC restaurants, I would notice that many other customers like myself, when finished eating the meat off the bones, we would pick the batter off the bones and eat it even though there was no meat on the bones. Why did we do this? Because the batter had a quite noticeable, strong accent flavor of The Colonel's 11 Herbs and Spices. If KFC heard from more people whom feel the same they may bring it back! [protected]

After the last complaint I made against this branch, I was satisfied with how things were handled. I decided last night to get a KFC tower rounder burger, vanilla milkshake and sprinkle pops. Firstly, for the last month, there has been a sign advertising Zinger-flavoured sprinkle pops. And for the last month, this branch has not had them. I had to say 'vanilla milkshake' at least six times at the drive through for the person taking the order to get it right. Somehow, vanilla sounds like strawberry. When I drove to the window, I once again had to say vanilla as the cashier there confirmed I'd ordered a strawberry milkshake. When I arrived home, I found that I had a Zinger tower rounder. The burger wasn't for me... I like my food hot... my brother doesn't. Once again, the KFC on Grayston Drive has proven to be an abomination, with staff who not only can't take a simple order down correctly, but then can't actually put said order together. The service is shocking, and it proves once again that Nandos and Maccie D care more about their customers. Cheers, guys… it wasn't a pleasure eating your food!

I went through the drive through at Kentucky at 5.30pm on the 12/10/10 and ordered 2 ultimate burger meals, this is the 3rd time at this same resturant I have had problems with this company. I arrived home to eat dinner with my son we both discovered that our chicken peices were stone cold the chicken in the zinger burgers were as hard as a rock, there were only a half a bag of chips and the potatoe and gravy had only a teaspoon in the containers not to mention we got no serviettes no spoons or wipes. As i was not happy with the food as it costs alot of money I rang the store to put in my complaint, I asked for the manager I spoke to Tyler and he was not very helpfull but in the end said I could come back down as i only live up the road from the store and get new meals. So i arrive at the store asked for tyler, he come to the desk with no manners at all took my meals and through them in the bin he was replacing my meals, i asked for fresh food and some servietters etc also he shook his head and walked away. I waited 15 minutes for my new meals once recieving them i checked the boxes and they had given me the wrong thing so i asked for exactly what i ordered he was not happy. eventually getting the right meals i also asked for my receipt that took a further 20minutes to retreave, once i had that i said thankyou he rolled his eyes at me shook his head and went to walk away but i stopped him telling him what bad service that store has and how bad his manners were he huffed at me and walked away... that store has the worst staff members working there they are constantly rude, you never get what you pay for there, they would have to be the only KFC store in Geelong that has terrible service.

Logged a complaint on the 26th October 2009 about the disgusting, charred black chicken that I was given at both Northriding and Douglasdale KFC branches.

Customer Care called me and let me know that the complaint will be addressed and the franchise will contact me.

GUESS WHAT ?!? ... I HAVE HEARD NOTHING !

Having experienced this problem in the past I can even tell KFC exactly what is wrong ...

1. Quality controls are obviously being ignored.
2. Chicken is being overcooked and cooked in oil that is not being changed. This is a health risk and has been reported before.
3. All staff obviously could not give two hoots about the food they serve customers because just by smelling the chicken or looking at it it is obvious there is something terribly wrong.

I am not the only one complaining and am sick of giving KFC second chances ... Perhaps this issue needs to be escalated to YUM Foods (The US holding company for KFC) for it to be taken seriously ?!?.

If your franchises cannot maintain food quality standards or, as I suspect, are deliberately not following quality rules to make more profit then shut them down!

I have conducted a birthday party and there was no service/entertainments/gifts as promised.Instead of enjoying the party I have to take Video camera myself, serve food myself, because the kFC concerned say their staff took Off without informing the manager and when I complained about this issue to the concerned their attitude is like as if they dont care.When the invoice arrived it was another story too.I have to pay for nothing.So I dont want these types of things to happen again and as a well wisher cum KFC fan since childhood it upsets me a lot because no one from the KFC based in UAE listen to my complaints.Can anyone let me know how come I can complaint directly to the main KFC office based in US.As we all know that KFC is an established chain but their customer service attitude especially in Abudhabi, UAE should be changed.Hope any of the senior management team will enquire about this issue and respond if they see my this mail.When i contacted the head office based in Sharjah, the customer service manager told me that area Manager for Abu Dhabi, United Arab Emirates will contact me soon.Untill now no response and doesnt care attitude goes on.

Can i get any response or this type of attitude continues...

I though I try the streetwise two with an extra piece boneless version. What a rip off! Its simply a chicken breast thats been cut up. I got three small pieces that were bone dry. The three pieces probably made up one chicken breast and it cost 30 bucks?! Next time tell people that the boneless chicken isnt boneless as there are no bones in the breast to start with. I was really dissapointed.

I walked into KFC at Wolverhampton (Queen Square) at approx. 12.42pm on 3/10/10.
I waited in the que for 13 minutes before I was served.
My order was, 2 piece chicken and chips, chips and gravy and a snackbox containing chips and 1 piece of chicken, I was still waiting after 20 minutes which took me to 1.15pm (thats 33 minutes wait). I was served at approx. 1.22pm (a further 7 minutes), eventually when I was served, the person who served me asked me to confirm my order which was behind her on the computer screen, how sad is that?, she then placed the items in 2 paper bags and I still had to confirm a 3rd time at the counter what my order was. The person serving me even forgot to put tissues and salt in my bags. I find this very un-proffessional especially for a fast food chain.

The people working in the kitchen (behind the computer screens) were portioning out chips at the time so when my order was complete and I had left KFC and returned to work the chips were cold and the chicken was scorching hot. I received a warning and was debited half a days pay, thanks to the staff at this restaurant.

I think that it would be reasonable to be compensated for my loss.

My husband and I were returning from a trip to LA and we were going home to North Las Vegas. We stopped at the KFC on the border of CA and NV at Primm (address for KFC is actually Jean, NV).

Right away we noticed that the prices at this franchise were much higher than other KFC locations, but we were so hungry we ate there anyway. We did not realize that they closed 5 minutes after we arrived there, so the food was sitting out, cold and overcooked. Nobody told us that they were closing and they seemed to rush us in making our order. We asked for some extra sides and were told that they were out and as we ate there, they were cleaning around us to discourage our staying in the restaurant.

The staff was rude, the food was horrible, SO, I called KFC the next day, which was June, 29, 2010. To this day, October 1, 2010, I have not received a reply, even though I have called back numerous times. Now when I call, there is a fast busy signal, like the phone is "off the hook".

Their Customer Service is the poorest that I have ever experienced--they are arrogant and they don't give a rip whether they have repeat customers.

With all this touting about their double chicken entree, they should try to get the basics down first. I have decided never to go there again (any location) and have told family and friends to do the same.

I hope KFC reads this and "SHAME ON THEM" for acting that way.

With lousy food, poor service and corporate apathy to the problem, they should reconfigure their management, PRONTO!

Barbara Zamsky
[protected]@aol.com

It has happened numerous times now that I purchase food from Kentucky in Brackenfell, Cape Town, South Africa. I love the spicy wings, but it has happened time and time again that I buy it and when I get home and want to eat it, there is still feathers on it. It's extremely frustrating since we always buy the family variety bucket and it's expensive. Something they are also very famous for is bad attitude when you complain and they also tend to not pack the full order. A few times they forgot to add an item that I have paid for.

The whole franchise ***...really. Their chicken is sometimes undercooked and always greasy and the service ***.

My family treated me for my B-day to buy us KFC, and after eating, my stomac starter cramping and i started feeling bad, I spend the hole day in the bathroom, i needed to come to work today and still not feeling well, My stomac hirts and cramps and runny. The chicken we ate smell funny( like it were old) and were very oily, My fiance bought us a variety Bucket with chips and a salad and a kiddy's meal for my Son R 167.00 Something and i think for that kind of money we pay we can at least get good quality and fresh food.

Last week Sunday 4 Oct at about 19h45 myself and my family stopped at KFC in Alberton to purchase a meal. I wnet inside, placed the order for 12 hotwings, 1 rounder and 1 plain kiddie burger with 1 drink and 1 liquifruit. Once order was placed, I handed over debit card to pay. Cashier swiped card and when it did not go through, told me that the machine was faulty at the branch because of the weather conditions. She called the manager who walke to the drive through and after saying something in another language, the cashier told me that there was nothing she could do, manager failed to approach me himself, cashier failed to inform me of the problem before the transaction and i stood there for at least 15 minutes waiting for the manager. DISGUSTING SERVICE from a previously loyal supporter.

I bought two street wise two's and a large mash & gravy from KFC Northmead on [protected]. When I got home to eat (in Farrarmere) the chicken was raw at the bone and there was basically no gravy with the mash. I returned to KFC on [protected] with my slip to complain, but I was told that I was lying to my face by the manager. Not only that, but she raised her voice to me, and I dont believe customers should be treated that way in a shop full of other customers. We all know that chicken that isnt well prepared can make you sick and that fast food restaurants must take precaution in preparing their food. I would like to see what management of KFC is going to do about this situation, eventhough it was a small order. Or am I lying about this as well...

I would like to put in a complain about Blue Downs KFC, onthe 15 of September I went to KFC it was about 9 pm and I saw that it was full inside I then decided to make use of the driveway as I was driving, there were few cars in front of me and also few cars behind me. It was my turn to place my order at the window I was then asked if it's gonna be a cash or debit card and I said it's a debit card the the lady told me that unfortunately she cannot help me because the machine is not working and I requested her to place my order and then swop my card inside and she said that is not gonna be fair to the customers who are queing inside I must go inside and que again for placing an order. The service on driveway was very very slow and I was facing a difficult situation as I was unable to move back or front because there were cars on both sides I had to wait until all the cars in front of me are served. I still think that kind of service is unaccepteble and is very very poor. As it was all ready late I could'nt afford to stand on another que inside I had to go home without KFC .

I am really disappointed that KFC has decided to discontinue the Double Crunch Burger. I see from other reports that you claim that this meal was a 'limited edition'. This is a blatant lie, as I remember eating my first double crunch while I was still a student : 5 years ago in other words, which is not a limited time in my book. Removing this option from your menu is like Spur removing the Goodie Burger from their menu! Please listen to your customers and bring back the Double Crunch! Until you do, my family and I will not support KFC anymore.

Forgive me if this complaint seems petty however I promised my 8 yr old daughter I would do it for her. So we were watching TV and the ad where a little girls lies to get an ice cream comes on. My daughter started saying 'How could KFC show ads where they tell children to lie'. We then discussed their ads and established that the one where the child prays that she does not want her family to visit was also done in poor taste.Do we not try to teach our kids that family is the most important thing. Now I say again, I never thought I would be complaining about the ads but when my 8 yr old daughter opened my mind to this. It hit me like a ton of bricks. Maybe KFC needs to rethink their ad stratergy.