KFC
Reviews and Complaints

I ordered the special 8 pc that comes with 2 mash and gravy and 3 mini loaves. Everything was there except the mini loaves. I would have let this slide but it seems like it happens to me all the time. The other 2 occassion was at woodmead drive thru the first time my order did not have the 1litre coke and the second time it was one piece short. So the process need to include some checking cos you are using the drive thru for convenience not to be ripped off.

Each time I visit KFC there is always something wrong, here is a list of my experences:
- On most occasions when I request a certain portion of the chicken with my bucket order, they advise me that they cannot, and yet the sign clearly displays peices, no where on the headding does it say only there peices per bucket. Lets not start with how rude the so called manager was, if that even was the manager
- They are always forgetting to add in something to my take away bag. The last time they did that, I reported them. I purchased 2 x Tower Meals, when I got home I see that they did not add the Hashbrowns. So basically I paid for Tower Meals but got plain Zinger Meals instead. So in other words I got ripped off. I refused to once again drive all the way to KFC to get my correct order, as it wasn't my fault, instead I called the contact centre, and logged the complaint. They later advised me that they will send me a voucher to reimburse me for the so called 'rip off'. To this day I haven't received any voucher. It's been two months now and I'm still awaiting for KFC to reimbursement me.

Yesterday in KFC i was eating a "piece" of chicken... i pulled off some of the tasty coating to find some spine and (what i was told was) a kidney... I don't expect to find this in my chicken!
who do i report this too apart from KFC customer services...?

Thought i'd pop a picture on too!

I was told by the DM that i would go through training making 35000.00 a year, after training when i took over my store he would pay me the 38000.00, he then comes to me later and tells me that i have to run my store for 3 months or so before i receive 38000.00 a year, (lie # 1), and then tells me that i will only receive 35000.00 a year only if i put in 52 hours per week and i would only be paid by the hour, (lie # 2), which is not what he promised in the interview. Then he tells me that i will be paid for the Holidays, wrong (lie # 3) i am not going to get holiday pay nor am i going to get an additional day off the week of christmas because the manager and the DM are jerks and they don't want to let there free labor off if they don't have to. On to the next subject, my training as a manager consisted of learning how to cook for 5 days, which was fine then i got stuck on making mashed potatoes and working the cash register for over a week exactly 9 days, when was i supposed to be trained on how to open the store and it doesn't take but 1 day to learn register and 10 minutes to learn mashed potatoes, come on where is the rest of my training? So while in this training of the mashed potatoes i ended up having to call in because my daughter had 104 temperature, nothing i can control, then a couple of days later i had to take off 2 hours early to go pay my electric bill so they would not shut me off and my manager had put me on all days 6 days a week with only saturday off, so i had to take off to take care of this i had no choice, so then i told my manager and the DM that i would be more than willing to make up my hours but they were not having any of that either, go figure? Well the DM became enraged and said you are not to deviate from the schedule anymore while in training so you don't miss anything, again back to the mashed potatoes, what training i thought. So of course the impossible happened, my car would not start one morning and i was 10 minutes late, o my god all hell broke loose and i was fired and i had just been told by the DM's boss that this would not happen it did. Its just amazing that the DM would think that i deliberately did these things to get out of work and O he was also upset when i told the manager that i would like to have that tuesday off as well as christmas day so i could recoup from the 12 hour shift on Monday how dare i need to recoop and this is another company that does not want you to take any breaks what so ever and they do not have labor laws posted for the employees to see so they don't know about breaks and the DM had no clue about what the laws were, where did they get this guy? Amazing, what is it about company's today thinking that they can get away with not giving people breaks the laws were made for a reason to protect the worker so every one stand up for your rights and don't let them do this to yo. The law says for every 6 hours you work you are entitled to a 30 minute break but the 15 minute breaks are up to the employer to decide and if an employer says well if you don't take a break you will make more money don't listen, take your break. They will still keep you on staff because they need that full 8 hours of work out of you and they will get it one way or the other. SIGNED STOP LETTING EMPLOYER TAKE ADVANTAGE OF YOU! KFC does not pay well and they work you with out breaks and you pay for meals.

16/12/2010- KFC, Montclair, Durban, South Africa. The staff at this outlet serve all their friends first and continue conversations and totally ignore other patrons waiting in the queue. 1 Staff member even removed her name badge so I could not identify her when I mentioned I would report her. This to my horror was a huge joke to the staff. As for the food, it was so disgusting we threw it in the rubbish bin. This was the worst service and fast food I have ever expererienced. Close the place down KFC, it is a bad reflection on your BRAND AND FRANCHISE!

I have been calling the Kfc delivery number and keep dialling the complaint and suggestions number but it keeps disconnecting. I have not been so offended as i did tonight. I order a standard meal a few extras and a snack box. Delivery came items missing and the snack box is spicy. Called back to get order rectified, they transfereerd to the guy he took my order. Firstly he sounds half dead and insisted that I am wrong. Knowing Im not as I have an allergy for the spicy chicken after a debate his still telling me that im wrong, check the recording mate you record it to get service feedback on your employees well use it. eventually he said e ill deliver 2 pieces of chicken wel sill waiting an hour later. seriously why should I be shouted at by a tele operator. either guide me to where I can complain or rectify your service, i see im not the only one complaining obviously theres a problem now isnt it!

I am sure I am not the only customer who is tired of ordering chichen from the KFC menu, only to be told that it will be a twenty minute wait, because they are out of the product. When I asked, why are they continually out of product and customers have to wait, the reply was "We do not want prepare more product they may be required". If this is policy, then the cost of doing business, is more important then acheiving customer satisfaction and establishing repeat customers. What happen to monitoring customer demand cycles and special preparation of high-volume sales by chicken part. KFC has loss repeat customers for years, for one simply reason " SORRY, WE ARE OUT OF WINGS"!

I am as deleiver man ( by motor bike) who work with very low wage, recently had a very bad accident and after moving me to hosopital and surgery I found out that KFC doesn't cover any insurance for their employees. After one month and being as handy cap without receiving any help from KFC, now I ask the all managers head quarters is it fair to treat KFC'S workers with this conditions? I wish KFC in Cyprus is going under investigation of the head quarters of main KFC.
Best regards Amir etehadian

To Manager,
We have pre-ordered sometime in your KFC outlet Ipoh Garden on the 9.11.10 S/N: 99842 but when we went to collect on the 12.11, the cashier charged us extra 20% of the bill claiming that you have incresed price as of yesterday. We are dissapointed that at the time of order nothing was said of any price increse.
Your attention to tis matter is greatly appreciated.

Lorina Key

What happened to KFC Original Batter which once had the 11 herbs and spices ? Everyone I talked to agrees that the 11 herbs and spices had been removed or reduced to the point where you could barely taste it. Why did they remove the great flavor that was once in the KFC Original Batter ?! I miss the noticeable flavor of the original 11 Herbs and Spices . And, the only way to bring it back is if enough customers call KFC and ask or demand they bring back the original flavor that we prefer over the new bland and boring flavor of the batter today. I once had KFC phone number to call him complain about this but this website had removed it so I can't leave a phone number for you to call KFC directly. But, if you call any KFC restaurant they will be glad to give you the corporate phone number to call and ask them to please return the once great flavor of the 11 Herbs and Spices.

I used to work at kfc until i started to see a pattern with Al Watlands virginia mn store. tina maki jeremy kyander and a Lonnie what his last name is i do not know all smoke marijuana on the job. they all said when i confronted them on this they said they use fake urine to pass u.a. tests because no one watches them while they use the restroom. i was friends with tina until i found out shes into methemphetamine as well. i refuse to go back to any kfc owned by Al Watland n he owns 5 stores in minnesota. is this how the kfc organization does its hiring? and ive seen all three of these managers mentioned above bringing home food and give free food away to their family and friends. i suggest someone goes into that store and demand the three i mentioned to go get supervised drug testing done.

I recently purchased 4 ‘box masters’ at the KFC in Fordsburg and I was disgusted at the food that I had received. First I requested the lady at the desk taking my order for a zinger fillet, she told me they only have one and I would have to wait another 15 min for more, therefore I told her specifically to add the zinger sauce in it she alright. I get home and open the box to find that there is no zinger sauce in it and the in all 4 the fillet was burnt, burnt meaning it could not be eaten at all, I think an animal would even refuse something in that condition. I immediately picked up the phone and gave them a call, at first I spoke to someone who did not know what was happening and called for the manager, he spoke to me and requested that I bring the receipt in and he will refund me but the problem was the lady at the desk did not give me a receipt. Nowhere in the world at a restaurant have you to request specially for a receipt but I don’t know what makes KFC so special that you have to ask for it, since I did not have a receipt and I couldn’t show evidence and I could not go back as I live far from the store.

I hope people read this and think twice of buying from KFC again!

I have ordered on 3 seperate occassion's the 10 piece meal, everytime I've gone in there to the establishment its a fiasco but on this particular time, the drive thru. Why I am so disgusted with the place is, I live nearly 34 miles from the store, (its a fairly small town) but its near the interstate so you do the place in order to get food if your in a hurry! So, working late on a project one night thats exactly what happened, but since it was so late we left in a hurry as we were both ravished. They had been running an ad for a week about a fantastic 10 pc dinner for a good price, naturally thats what was chosen. Arriving home after the 46 minute drive an opening the box to unveil the contents, I rec'd chicken (It was all dark meat which I hate) but being ravenous, I started to dig in, first bite, the chicken was not cooked all the way thru! An I got 4 pieces, not 10! I wanted Original, I got Crispy! I contacted the store on Stockton Hill Rd an the Mgr. answered but said he had to put me hold after listening to my complaint! At this point I was furious, sitting by my computer, I decided too research an locate the Corp Store an explain to them what happened. The woman took all the info down an promised me that a certificate for a free meal would be forthcoming, so I felt a lil better about it. (Even at the close of the call with Corp HQ, I was still on hold awaiting the manager!) 38 min. later with no response from the mgr. I hung up an awaited my certificate for a free 10 pc meal. 2 month's went by, no certificate, I re-called the Corp HQ, same story, a certificate would be sent to me, its now been almost 6 months from that telephone promise an NO CERTIFICATE!
Update: I've found that in Bullhead City they have a very competent crew, the food taste great an just like the Colonel would've wanted it. I go there but disturbingly, I've never rec'd a certificate for the incident that occurred. I have never been back to the store in Kingman, AZ an since I have to go there because of several incidents with Merchant's in Kingman I continue to do all my shopping there in Bullhead City an I found the prices are nearly 10-15 cheaper on avg. an the people in that town go over the top to make sure the Customer is satisfied! With money being hard to come by I reccomend to anyone in that area to try my new method an get great results an be treated like a valueable customer! Make Your Money Speak For You!

I Ramazan bought a family feast and asked for paper plate the young girl name Dena said no we don't give plates she said use the plates from your home i was taking my 5 year old daughter to the park she wanted to eat it there so i asked for a cup she said no cups in a very rood manner and told me we dint give anything out this happened at the drive through so i drove around to the car park and walked in and asked to speak to a manager she was still mouthing of to me so manager came over i told him what happened he said yes we do give cups and plates but she was still telling him no we do not give any thing out she was telling the manager what to do is this how customer service in kfc is it i felt really bad in front of my 5 year old daughter i told her i was gonna complaint in she said go for it i don't care the kfc coburg corner of bell st and Hudson st at 4.45 pm 26.10.2010 i will not go there and will not recomend it to any one becouse some staff members are very rood id like a respons back

In june 2010, KFC had a competition running to win a rocking box speaker set, i won the said prize which was confirmed via SMS on 30/06/2010, and to date, the prize has never been delivered.

I wonder with these big companies, they advertise stuff and you win. how sure are we that anyone ever gets the prizes they win...i mean its almost 4 months later and still no prize. i looged a report on their website and i have not even had a call in this regard...

public must be wary cos i really think that these restaurants adevertise falsely just to attract customers

I first went to buy a street wise 2 about a month ago and received a wrong order of a burger and chip. I used the drive through.
2.On the 13nth/10/2010 I bought street wise 2 and when I got to work there was Wool in the chicken.
3.On the 14/10/2010 I bought street wise 2 in the same KFC and then there was hair in my Chicken.

Please help as to how I file for a complain as I am always using their drive thorough in my lunch hour.These careless mistakes I see them while sitting in our lunch room after driving all the way.

Their address is KFC Ontdekkers, Roodepoort, Johannesburg. South Africa. - [protected]
My number [protected] -Princess

I bought a twister from KFC, Commercial Road, Port Elizabeth for my lunch at work. When I open the parcel, I could not believe what I am seeing. The photo's is self explanatory.

After the last complaint I made against this branch, I was satisfied with how things were handled. I decided last night to get a KFC tower rounder burger, vanilla milkshake and sprinkle pops. Firstly, for the last month, there has been a sign advertising Zinger-flavoured sprinkle pops. And for the last month, this branch has not had them. I had to say 'vanilla milkshake' at least six times at the drive through for the person taking the order to get it right. Somehow, vanilla sounds like strawberry. When I drove to the window, I once again had to say vanilla as the cashier there confirmed I'd ordered a strawberry milkshake. When I arrived home, I found that I had a Zinger tower rounder. The burger wasn't for me... I like my food hot... my brother doesn't. Once again, the KFC on Grayston Drive has proven to be an abomination, with staff who not only can't take a simple order down correctly, but then can't actually put said order together. The service is shocking, and it proves once again that Nandos and Maccie D care more about their customers. Cheers, guys… it wasn't a pleasure eating your food!