KFC
Reviews and Complaints

I ordered a hawian burger at 18:41 pm from a cashier (Mabusi), she took my order and told me i should give them 6 minutes to prepare the meal. when the time had lapsed i went back to collect my order only to find it was not ready. Mabusi asked me to give them a few minutes additional to this to have the order ready. At 19:16 the order was still not ready and that they had'nt even started preparing the meal as the fillets were frozen. I asked to see the Manager, she went for ages before she came back with some who was her Supervisor. Mabusi explained to her what had happen and asked her Supervisor to cancel my order without consulting with me on whether i wanted to cancel it. I told the Supervisor that i was not happy with their service in turn she strted shouting at me telling me its not her faulty that the employees who prepare the meals had not defrosted the fillets. i ended buying streetwize 2 who meant she had reserve the whole prior transaction and enter the new transaction. it turn she almost robbed me of my change. lucky i noticed this before i left the outlet.

I've had to report such things on many occasions, I always try to praise good service but there have been times when I have been left fuming. Complain, and be as descriptive of the staff as possible as it'll be down to the individual shop staff,
After what felt like 15-20 minutes, it was finally my turn. The cashier asked for my order and after asking for the celebration meal as (new meal and I love to try it),
After that again I wait for 10 minuets and the whole raw took there meals I came and asked her nicely is my meal done or not yet and she replied back rudely (wait not yet) I saw my order throw the monitor blinking as it’s delayed and took forever to accomplish it. Sixteen minuets I asked her again and she replied the same. Then one of the staff stopped my meal order from the monitor system as its done, I told her that why it take all that time to prepare ready meal as it is only ( two pieces of chicken, two stripes, one cole slaw, one bread) then out of blue they give me my meal and again I have to remind her that I orders pepsi !

This incidence happened in ADNOC station – KALIFA CITY ABU DHABI - KFC branch out there time and date (8:10 united Arab emirates time zone +4 / Thursday 16-06-2011)

Cashier lady I don’t have her name but I am sure she is Pilipino nationality and she was the only one at that time, more over there is two cashier machines only one is active and the other one is closed ( I don’t know why – stuff members I saw more than six guys working together behind her.

As food industry especially fast food category do you think 30 minuets is convincing time to wait for a ready meal although the chicken very cold and the rice as well, I throw the meal in the nearest garbage.

Hopefully someone in the company who care about the reputation and customer satisfaction must take an action regard this matter in addition corporate business should be followed by code of conducts to carry on the good work.

Waiting for your valuable action.

Regards

Sultan Salam
[protected]

visited the drive-thru on 07/05/11 at 17:48. I have visited the drive thru every other monday night since KFC started the 14 piece meal promotion. It is a great meal for my family. When I go I usually subsitute the coleslaw for the macaroni and cheese. I usually get charged an extra $1.00 or so for the subsitution.

On this day I went thru the drive thru and requested the 14 peice meal promotion and asked to subsitute the coleslaw for macarani and cheese (as I always do). I was told "we cannot do that". I explained to her that I usally always go thru the drive-thru and order this way without a problem. I told her if she needs to charge me extra then she can. She then said "there is no way we can do that". She did not apologize. I then said what type of meal could I get that is comparable price where I could get the mac and cheese. She then said "look at the menu".

I understand that if it is something that you can no longer do however customer service is important. The best way to tell someone would be "i am sorry we have changed our policy and can no longer do this, if you really would like the mac and cheese you can order ? it is the same type of meal and you will get want you want".

Instead she says "look at the menu", "we dont do that". The drive thru was not busy and I do not understand why she was so upset.

When I got to the window I asked for the telephone number to complain she then said I will give you the number to our KFC and it our number. I became very upset. This was the WORST experience at a resturant. I was afraid to eat my food. I ordered the 14 peice meal without the subsitution but I got home and was terrified they spit in my food. It was not a good expeirence.

My husband and I were in the Wytheville Va. kfc on the Thursday the 10th of Sept.
We ordered the buffet.When we got to the buffet there was no chicken on it. I ask the girl to bring some chicken out and she told someone else.It never happened. A couple came in behind us and the gentleman ask for so chicken. Never got it. He finally went to the cashier and ask for a couple of legs. She said she couldn't give him but one. That was all she had.The people behind the counter thought the hold thing was funny.I ask for a complaint slip and was told they didn't have any.
This has happened 3 times to us. The first time was when they first opened. We figured they just wasn't organized yet. Then it happened again.
same thing. No chicken on the buffet.We waited for 4 months to go again and the same thing again.
This is a very poorly run store and needs some drastic fixing.I hope this letter brings some attention to the store. Maggie Campbell p.o. box 148 Rural retreat, va [protected]

kfc are don't have good customer service

I have been to this location twice and on both vist the food was horrible . First visit I ask for crispy chicken and got original chicken . The second visit same thing happened. The chicken was so oily and very dark brown. Old grease you could smell it. And I had a coupon for a 12 piece chicken one cole slaw and two pototoes and gravy and 6 biscuits also came with a dozen chocolate chip cookies which all they had was 9. Ask if I wanted to wait for 22 minutes and I told her that I was standing in line for 20 minutes trying to order. I declined and she gave me 3 extra biscuits. Took me 30 minutes to get in and out! Thank you for listening but not going back to KFC . 8f835

I went to KFC last night and ordered an 8 pc. bucket of chicken only. I wasn't paying attention when I paid, but she charged me $20.13 which is the the 8 pc. meal. The chicken only is $13.78 which includes tax on both items. When I got home and realized what had happened I found that I did not receive a receipt when paying either with change or in the bag. I had to go back and rudely they said they couldn't do anything about it as I did not have a receipt.

I feel that I have been scammed and will never go to another KFC even if that's the only place around to get anything to eat. I feel that the manager most likely pocketed the overage on the drawer.

For 5 weeks now we have been a patron at the KFC in Hot Springs AR. The buffet is supposed to be open until 8 pm. It is usually open, but very poorly stocked. Last night we arrived at 7:15 pm...there was no mashed potatoes, no cole slaw, and no peach cobbler on the buffet...we asked if it was still open. The reponse we got was that it is open until 8pm. I said " well, we were wondering because there is no mashed potatoes, cole slaw, or cobbler on there." The girl said " well, i can bring out some potaoes but we are out of coleslaw. " We did dine from the buffet. They brought out potatoes...never mentioned the cobbler...and never brought out any more chicken...when we left there were 2 pieces left. The week before, we had to ask for more chicken and they ran out of mashed potatoes. Very poor service...would not recommend this KFC.

At 12:35, 11/8/07, in the KFC on Route 31 in Flemington, NJ an employee named "Luis" was taking orders at the counter and was unable to understand English ! Result was that orders were prepared as "take-out" but customers wanted to eat in the restaurant, customers requested certain amounts of food items and Luis could not count correctly! The was a waiting line of over 15 customers at the counter. Unit is not run properly as most of the tables were dirty and not level so that when you put drinks down they fall over from the unstable tables. UNIT NEEDS EMPLOYEES WHO CAN SPEAK AND UNDERSTAND ENGLISH!

I live in a town 15 miles from the store. When I got home my food was horrible. It was cold and extra hard. I called the manager no one came to the phone. The next day I finally got in touch with a manager. As I was trying to tell her my food was bad, she took over the conversation saying, there was nothing wrong with my food and I should have called last night. If someone had came to the phone I would have. She was extra rude and almost cussed me. She told me I was wasting her time. And that the chicken couldnt be hard cause they cooking so much every minute. I felt she should have been more professional and said, "Sorry you food was a problem, can you bring it back. I didn't want money back. I just wanted my food right so I could eat it. I don't live in Corsicana Tx. I live in Kerens Tx. Which is 15 miles away. And the other thing I didn't have a way to come back that night. Please contact me @ [protected] for further discussion. Thank you.

Gale Weaver

Bad attitudes towards customers!Being rude at the drive-thru window!Service isn't prompt at all!

I went to Kentucky Fried Chicken to get our lunch. We had written our order on a plain sheet of letter size paper. I waited in line 15-20 minutes to place the order. The cashier could not understand what I was saying. (I am American and speak very good English). She read the order and still got it wrong. One plate was for grilled chicken and the other plate was for the orginal chicken. The corn on the cob was very dry. In the south, we eat our corn on the cob with butter. No butter was given for our corn. This is the 2nd time our order was wrong. A couple of weeks ago, we ordered a family meal. That was to include a 1-gallon jug of tea(which we never received). Both times the biscuits were cold and hard. This will be the last time for Kentucky Fried Chicken. Both times the cashiers were rude. There was an argument between the employees in front of all customers.

For the third time I arrived at a drive-up at a KFC and the wait was ridiculous. It was 12:30 PM and I had our 3 year old grandson in the car who was tired and hungry. We waited for 10 minutes before even being asked can we be helped. I called out and then a voice came on saying it will be a few minutes because they were having a shift change at that time. How rediculous is that to have a shift change in the middle of lunch rush. The store is located in Houma, LA and their store number is #20511. This is the third time this has happened at that very same store. Why have a shift change at such a busy part of the day? Even though this is probably an attempt that will not be addressed I wanted to voice our dislike of this situation and I can assure you that this store has lost a customer for their rudeness towards a customer. It doesn't seem that the convienece of their customers are very important. What about all the people who have only 45 minutes or so to get lunch and return to work. How convienent is that for them? Chic-Fil-Le here we come!

I pulled up to the drive thru window and the cashier brenda was the coldest person I ever encountered no greeting, no smile, no thank you, no expression she sneezed without covering her mouth she is unprofessional at her position big ### hickey on her neck looks like she just got up from bed without washing up and came to work never again will I eat here again if she is working

I also travel to beaumont texas quiet a bit. And in both beaumont texas and sulphur louisiana I have ordered chicken and grilled chicken. And in both places I have been given the run around. And was told it would take fifteen or twenty minutes for the order to be ready I am traveling and have a time limit and can not wait after them telling me I have to wait after I get up to the ordering window. Why didn't they tell me this when I was ordering. And tonight in sulphur louisiana I wanted to try the grilled chicken the lady took my order and when I got to the window. I was told they were out. And it would take a while. I am not pleased.
Cornelia lebouef

KFC rip off coumpon for free grild chichen is bull eastgate would not oner the coupond! FKC sucks the lady insulted me at drive throught said somthing about coumpons not be any good. I hope KFC go’s under for this. I am going to tell eveyone I know not to go there!
time my gas money my wait in line. Being insulted by KFC telling me that my coupon was no good trying to tell me that the coupons were fraudulent . KFC ripped me off.

Dear Sir,
I would like to share with you what happened to me on Thursday, May 07 2009
I am sorry but I did not get her name but she was taking our order and messed it up because she was talking on the phone and she did not ask us if we needed any thing to go with our food or if we wanted sauce with our meal and she forgot to put my meal becasuse she was on the phone and the quality of food was poorly prepared the food was over done also the kichin staff was yellen and hiting the walls

I am sure that you care a lot about customer satisfaction so please take an action

thank you
from a first time
customer

at Cuyahoga falls oh

I don't think your service lives up to your advertising, on two occasions in a short period I have had to leave KFC drive thru On Malibongwe without having bought anything because the ice cream machine was non operational, to top it off I tried a new branch on another occassion that opened near Linden and was told I had to wait 6 min for them to fry chicken, it was 8:45pm I was tired and just wanted to go home, so I left without having bought anything. I don't even look at your adds or think about going through your drive thru's anymore I think Steers, MacDonald or Pizza. How are you going to handle the influx of foreigners with the soccer world cup, when you can't even serve your own locals.

just got back from kfc at middlebrook and what a ### hole. The floor was covered with food, tables were filthy. We asked for a table to be cleaned as there was 6 off us, it took 10 mins for someone to come over and ask us do we want that table cleaning. i said we are already sat down (at two different tables) but we wanted that one over there and she still didnt even clean the table anyway. And what has happened to the gravy, its like diluted crap made from the stuff they eventually sweep of the floor... disgusting

never again shall i step into another KFC ...Kentucky Fookin Crap

KFC store location: 2255 Lonsdale Ave. North Vancouver BC Canada. (store number 1811) I went into this store on Friday March 11 2011 at 5:46 pm and ordered two three piece meals. My wife told me that she didn't want any wings as part of the three pieces so I told the person taking my order that we wanted one breast but no wings in the three pieces in each meal. The person taking the order told me that it would cost me $2:00 for each breast or $4:00 extra for the two meals. I was sure this was a mistake and told this person that I just didn't want any wings as part of each three piece meal. She repeated that it was going to cost an extra two dollars for each meal. I told her that I was extremely unhappy and that I would purchase these two meals but would not be back to any KFC outlet again. To me this is just a form of extortion on the part of the owner/s to make an extra buck. I contacted KFC and complained. Their reply was for me to wait for a phone call from that particular KFC store. My reply to them was that a phone call from the Lonsdale KFC was unacceptable and that they, from their headquarters, had better tell me if charging $2:00 extra per meal is legal or not! At the present time I'm waiting for a response. This is a legal matter not just a complaint. I still have my reciept and have had it looked over. Stay tooned.

Things haven't improved at Bolton KFCs, it seems. Ordered food from drive-through at Middlebrook Retail Park recently. Service window area was splattered with stale food & grease/dirt. Staff member handing me my food was ever filthier, believe it or not! His apron & T-shirt were grease-soaked, plastered with food & so grubby that I refuse to believe that his uniform had been washed in months, maybe even not since he was given it.
Absolutely disgraceful.

The food was crap too, a mass of bones, slimy & dripping with fat. BLEH!
I see that they want to shovel that halal ### down our throats now aswell!

BOYCOTTED!

6 whole minutes! What an outrage! You know what... I bet they broke that damn ice cream machine because they saw you in line too.

Dear Mr Duckworth
We are the management of the Restaurant and we would be more than happy to discuss your complaint. In order for us to do so please email the best telephone number to contact you on and your preferred time of day.
Kind regards
Rob

Dear Mr Duckworth,
I'm a reporter for the Lancashire Evening Post.
Please can you send me an email at chris.visser@lep.co.uk and I can investigate this for you.
Regards,
Chris

i visited St. Lucia myself on Easter weekend of 2008 and I was very unsatisfied with the quality of service...long waits, the waitstaff's hair were not covered by any protective caps, mesh etc. Also the places were usually hot, it was clear that there were no kinds of extractor fans to get rid of the heat and smoke.

hi tim, do you have the photos?
brgds

Hi,

I am a Manager at KFC at no this is not right if you acuse an employee of sexual assualt the police should be involved the General Manager if he believe the person is a threat then they should be suspended pending a full investagation or the employee's job should be terminated if the Manager decides to keep that person on then they should be having that person on different shifts as you if this is still happening speak to your (GM) General Manager if he or she does not do any thing then take it to KFC head quarter's or speak to the Police and say that you think he may do it again or he is a threat to you only say this is you think this is true hope this helps.

Jannett Relt
KFC General
Manager

I would ask what they are going to about it and want specific details. If they are not going to suspend this person until it is worked out, then I would tell them I am not comming back into work until it is investigated properly. You shouldnt have to work with someone who is a criminal. Sexual assault is a serious crime and should be dealt with before it happens to others by this sicko. Im sorry you had to go through that and I hope it gets taken care of. Maybe you should call the police yourself.

Sunday night about 7pm 17/08/08, KFC Kabega. My complaint is of a different kind, Hygiene, while waiting for my order I noticed and in clear view of customers the drive thru staff was eating crisps licking their fingers then working with the food not washing their hands. Imagine the germs that was transfered to the customers meals. While this was happening the manager of the store walks by yawning not saying a word. For a food establishment no eating or drinking should take place around food or prep area. This is not the first time this has happened. I hope this never happens again.

I apologize as I was trying to explain the situation ten minutes ago and had technical problems. Anyways here is the scoop of what actually happened.

There has been a investigation against the reported sexual harassment that took place. After complaints of sexual harassment about Mr. Walter's we did a thorough investigation. It turned out the two daughters and several other female employees do not like Mr. Walters. All six employees who were accusing him of sexual harassment including the two daughters went out for the for their lunch break and all ordered alcholic drinks. They were late in returning and the several of them were drunk. He decided to let this slide and told them to go home as they were in no condition to work. (All six employees were underaged). He did not really let this slide, more he did not punish them as they should be punished. In normal circumstances they would have been terminated for showing up to work intoxicated instead the next day Daniel wrote them up. This was the time when they decided to make false claims about Daniel about sexual harassment for being written up. However there were holes in the story. Their stories were not consistant. Later one of the women (a sixteen year old) admited to her mother that she and her friends made these allergations up to get back at him. She was feeling guilty and they talked her into it.

Well all six of these employees are no longer part of our restaurants they were terminated when it was found that their allergations were false.

There has been a investigation against the reported sexual harassment that took place. After complaints of sexual harassment about Mr. Walter's we did a thorough investigation. It turned out the two daughters and several other female employees do not like Mr. Walters. All six employees who were accusing him of sexual harassment including the two daughters went out for the for their lunch break and all ordered alcholic drinks. They were late in returning and the several of them were drunk. He decided to let this slide and told them to go home as they were in no condition to work. (All six employees were underaged). He did not really let this slide, more he did not punish them as they should be punished.

OMG! I hate wOrking at a kfc too..
the Other day a guy called a ###ing idiot for not having COLESLAW ready..
I mean.. are you serious..
he made me cry.. :(

Yeh i work at kfc azwel and it ###EN SUCKZ like licking a donkeyz ###

I also work at KFC and agree on what your saying, the queue is always to the door, and we have to keep serving, then they run out of chicken and people complain and we get yelled at and things thrown at us, our Manager sits in the office all day and does not help us we are always short staffed and the Manager says we cant afford more staff, then we find out they are employing 8 more new staff, but they dont always give us the hours we want.so how will new staff make a difference, the lobby is always dirty and the customers always complain and shout at us. this place would be ok for prisoners because its not happy place to be in.the Manager treats us with no respect.
It seems as tho' the Area Managers do not care what goes on. I feel we should be treated with more respect. and where we work should be managed better. We get 1/2 break and dont get paid for this, but they think by giving us food this is good. the pay is bad. and they expect us to work like slaves.
I feel sorry for the Custyomers having to wait all the time for chicken fries and sides, nothing is ever managed to make things good and run smoothly, all KFC Area Managers seem to care about is taking money, but they wont take money if the place is not run right. get more staff give good conditions and good pay treat us like humans and give good custom to customers.
Some of the staff are not trained properly and just stuck on a till we dont even know how to treat customers when they are shouting at us.,
I could go on and on.

I work at a Kfc aswell and treated like crap by customers. I get the blame for everything and shouted at. like if we run out of chicken. well last time i checked im not the manager and dont order the chicken so this is not my fault. i was also called a fat ### by a girl coz she had to wait six minutes for her food, well i was under the impression people wanted there food hot and fresh, and i'd only just started the shift. this cant go on, im 20 and dont expect to be treated like a child. i often also work 10hrs a day without a break-so nothing to eat and drink all day-no wonder were not happy and smiley all the time like cunstomers want us to be coz we actually feel stressed and ill. the managers also think its ok to just stand there, not help and tell us to go even faster, and gives us 3 minutes to clear a queue thats goes right out of the door. so please customers consider the stress we are under when you come into the store.

I ordered for hot wings and when I reached home to eat them i found actual CHICKEN FEATHERS in the hot wings. It is absolutely disgusting because i felt like eating a raw chicken. I would like to know as to why this happened. I'm a regular customer of KFC but from now onwards I will never visit you again and even advice my friends not to visit you. KFC is like a king in the fast food industry but from what I experienced I laugh at you guys. At this very moment I am suffering from food poisoning and I demand compensation or else I would be forced to take legal action. What if someone dies after eating your pathetic food? Who is to be blamed then? My last experience was PATHETIC. I'm sick of KFC. I'm available 24*7 and expect a call ASAP.

You want full sized fried chicken pieces, and, for less money, you have to go to Church's. It has a lot less MSG in it too. (MSG screws me up for some reason). KFC has become such a major ripoff; I can't believe anyone still goes there. .

On Sunday 2 October 2011 I wanted to order 2 x Streetwise 3's and a Rounder Meal at 8:45pm. I was told by the drive-through attendant that the kitchen staff were telling her that I would have to wait 30 minutes as they would have to "drop" some chicken (I presumed that this meant that they had no fried or grilled chicken available). I heard them repeating this to her over the speaker system. When I asked for the Manageress (a lady called Amber), she was not available - I was told that she was somewhere in the shopping Centre, although she later said that she had been to the cloakroom. After a while, she became available and explained to my wife and I that after 7pm at night she was reluctant to "do" any chicken, as the sales after 7pm were slow and she would be held responsible and would have to pay for "wasted" chicken. I have often had to wait 10 minutes or more for " fresh batches" of chicken to be done, but this is ridiculous. How can KFC not have chicken? By the attitude of the staff it appeared that they just did not want to work for the last 45 minutes of their shift. The manageress said that they were lying to me and that the "new" chicken would be ready in 15 minutes, not 30 minutes like her staff had said. She later said that there were some chicken legs and wings available, but other chicken would have to be "dropped". By that time I was just too fed up and we left. Surely a drive-through is meant to be exactly that, namely a drive-through. The KFC branch was the Walker Drive outlet in Port Elizabeth. Thank you. A de Ridder (adr@iafrica.com).

People like this are stupid and stuck up its not even funny anymore. A business runs out of product 3 times in 2 years and you say close the doors? Are you tripping or are you that stuck up? You know that even if its fast food it relays on "real" people. You food doesn't magically show up when you order it, you just think it does. What happens if the truck driver has a flat and they can't get stock? What if they happen to busy and sell all the chicken. Geez, be more mindful, the real world is "everything" thats happening around you.
John.

Hello everybody,
I really like KFC meals, but I don't know why the quality of the meals decrease ! & I pay money to enjoy it! on the other hand k, the costumer service equipe of kfc here in Lebanon under estimate and don't care well about our complaints! I think that I am not going to order again! I lost money enough for bad quality quality meals

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