KFC
Reviews and Complaints

I ordered the 5 dollar fill up 3 piece tenders meal and this is what I got. This is not worth $5.00 and very disappointed. I am very disappointed I am very disappointed I am very disappointed I am very disappointed I am very disappointed I am very disappointed I am very disappointe I am very disappointed I am very disappointed I am very disappointed

ORDER NO.: [protected] on October 24, 2019

The order was delivered to me cold after nearly 2 hours. I had followed-up on my delivery 3 times at an interval of 10-15 minutes, after the initial 45 minutes.

The second time I called, the customer service agent at the call center was abrupt and said yes, that I should complaint. He did not have any solution from his end and neither was he sorry about what I was going through. I felt that his attitude was rude to top it on my frustration of a late order and hungry kids enquiring.

11:20 Sunday night 10-26-19 - KFC corner of Manchester and Lincoln. After waiting 20 minutes in the drive through line, I was made to wait at the intercom for 10 minutes just to find out they run out of chicken. The girl offered no apology or explanation. I had people to feed back at home, I was not happy!

I told her they ran this place awful, the worst, that they run this place like [censored]. She told me I should just leave. I said of course I'm leaving because this is awful. I do wish I had not used a cuss word, but I was not happy that she did not seem to care at all about not answering the intercom for 10 minutes and telling me that KFC is out of chicken... I don't believe for one second they were out of Chicken. They just did not want to cook any more because they wanted to go home. You pay these workers $12 per hour you deserve better performance from your staff.

As I drove away the girl at the window saw fit to flip me off. Cute,

I guess the customer is not always right.
None the less, I left KFC and went to Jack and the Box, worked out well. I'll go straight there next time unless you can tell me why I should return to KFC.

Thank you for providing this forum for conversation.

Hope things improve over there, used to be my family's late night favorite.

Best, Randy

Dear KFC,

I made an order from KFC from an iPhone application that takes my order and then sends it to KFC.

The order that I made came wrong so I went and called both the application's customer service and KFC call center in Egypt requesting that they send me the correct order. KFC call center informed me that the branch manager near me will contact me in order to rectify the issue, however after 15 minutes of waiting no on called me. I called the call center again to make another complaint and they again informed me that the branch manager will contact me in order to send me another order, yet again after another 15 minutes no one called me and I called the call center for the third time and it has now been a total of 40 minutes and no one called me to correct this issue.

My complaint is about the very bad customer service whereby its taking them more than 40 minutes to make one phone call to fix an issue with a client.

I really hope that you could help me out with this issue or find a way to address this issue with KFC Egypt.

This email is not so that I could receive the correct order but for how insulted I am regarding how even after making 3 complaints within 30 minutes and still no one tried to contact me.

Waiting for your kind reply.

Thank you,

Hello. We are honestly glad that you as the customer enjoy the chicken and sides for your meal. However, a few of us are unhappy with the amount of dishes we have to do each night, the whole store! It takes us 5 to 6 hrs to clean up and I am trying to understand why our team is now 6 employees at night instead of 14 like in the daytime. I don't mind doing some of them but not all of them by myself! Hire more people for the ones we just lost. Please. We are tired and want to go home on time.

It has taken a lot of frustration and a lot to send this email regarding the way your customers get treated at KFC.
On the 25/10/2019 I told my co-worker that we must try out the new KFC on line ordering site. Well never to be repeated again.
We put through our order just before 1 and got a confirmation that the payment went through but got stuck on that screen and did not allow us to go further but the money had come off my account.
We called the call centre and spoke to Lavern who was going to call back and give us feedback well what a wait it was I eventually called back then same story waited and I called back gain as I was hungry and it was going for 2.30 already.
She said the branch was emailed and the matter would be sorted out but still nothing. We then went over to the KCF in Greenpoint as it is across the road from us, after giving proof the payment went through with a ref no [protected] they totally refused to give us our food the money was not even asked for. I then called and spoke to the team leader at the call centre that promised me everything would be sorted out. Well nothing was again walked over to the KFC and again was told sorry your proof is not enough and we can't give you your food. It was now 4 in the afternoon still I had not eaten and I had to leave also no call from the team leader.
This morning we called in to the call centre and they said everything was arranged we can go get our money. Walked over just to be embarrassed and told that we cant have any money back and they want a bank statement to prove we not lying this is from a branch manager. Called the call centre again spoke to Alice and Alice told me that everything must be sent for approval because and she will send a email. By this time I was angry and yes did say words but really to be made a lyre after showing proof to the store and then told that a investigation will be done. She told me she will call back this is a hour ago still no call. Asked for the franchise owner no she told me they do not have numbers for them she will only provide me with the store number.
We then again walked over to the store this time to again be put under question by the store manager telling us that sorry a full bank statement will be needed and we must take this further does not have time for this we just want money. Also we then asked for the franchise owner number he then said he does not have it and even if he did why would he give it. This needs to be taken up with the franchise owner because it just tells you he knows of nothing that is happening in that store.
Little to say this is all to do with R60 but its not about R60 it's the way we got treated a customer that spends money in that store every second day and made a payment to have lunch and got mistreated from Head Office back to the store.
This is not the standards of KFC and the people you put in the call center to look after customers abuse the customers and don't even call back.
This has become much more that a R60 complaint its taken up my time to send this email but to me customer service means nothing to KFC Greenpoint or your call center at all.
I have attached my proof the same proof I showed them, you can see I have done a previous online order as well, my bank statement is my private property and will not be given out.
Hope to hear from you soon.

I am a federal employee that has worked in this area for several years. I have visited this location on numerous occasions and have never been told that I must purchase something in order to use the restroom. If this is an official company policy, it should have been enforced since the first day I requested to use the restroom. Has something changed in the past few years that I am unaware of? The manager on duty has allowed me to use the restroom before. Today, she abruptly advised another employee "uh, tell her she can't use the bathroom useless she buys something". I do not, nor have I ever had an issue purchasing an item, I just was in need of using the restroom. When I mentioned using the restroom without purchasing an item, her exchange was very disrespectful. As a result, I will never visit this location again. I have also advised my coworkers to never visit the location again. I am uncertain how she maintains a job with that attitude and she should be spoken to about it. If she were professional, she would have known that I was buying lunch there as soon as I used the bathroom. However, she lost that sale and all sales in the future. Thank you!

Out of all the KFC's I have eaten at this was by far the worst chicken! It was dry and greasy and did not have the taste of the original recipe. Not even the crust taste right!
I actually threw the breast out to the birds, maybe just maybe they will attempt to eat it!
After throwing it out I actually feel bad for them!
So what it looks like was that the chicken had been reheated and or had sit for an extended period of time. But still didn't taste like any that I have ever purchased from KFC.

Dear sir I went kfc ones in a week and the always charged excess amount yesterday I went kfc and buy some food my bill was 356.61 INR RS. And I pay the bill through my credit card and they charged 357. INR RS. so I want to raise complaint against kfc if I am making a payment through my credit card why they charged extra amount.
Kindly take action against kfc because if they are doing it always they earn huge money from world wide

Thanks and regards
Mohd faiz ahmad
+91-[protected]