KFC

On sunday (today), october 27th my wife and I decided we wanted kfc for our sunday lunch. Our closest kfc is in rincon, georgia, just 8 miles from our home. We were so excited for kfc to come to our community. We love many items on the menu and support this location frequently. Today was the third time we have had a very negative experience. Keep in mind, we realize mistakes happen and we will not stop supporting kfc, but, you need to take measures to correct "order mess ups" because they cause a great deal of inconvenience.

My ticket # for today is: #1561. I drove 8 miles to pic up kfc lunch, then 8 miles home ready to eat to find not one thing I ordered, wanted, expected was in my bag. Totally another person's order. I packed it back into the bag, drove 8 miles back and asked to speak to the manager. I explained the situation to the manager. His attitude was excellent! He apologized, and personally fixed my order. It was perfect and even put in some extra chocolate cookies! Then, I drove 8 miles home, again, and enjoyed my dinner.

As I said, this is the third incident. This is a new business and our community deserves better service. Please, bring this to the attention of those who are managing and training employees. There must be more attention to details and caring for each order. Some kind of checking the order with every receipt to be sure everything is correct. That is important.

I compliment the manager who properly took care of me with great skill and compassion. But this time, I am asking your office to compensate me for this tremendous inconvenience. I spent $18.60 but I did not enjoy my dinner, the food was good, but the experience took unnecessary miles driven and what should have been a 30 minute round trip turned into an hour and a half of frustration.

We will continue to support this kfc just because of the attitude of the management.

Gary l. Smith — gary. [protected]@gmail.com — [protected]
138 brookstone way
Rincon, georgia 31326